Collections Agencies
CBS CollectionsThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 17 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The debt has been misrepresented, and the reporting does not align with the original creditor’s information. This makes the account invalid for continued reporting.Business Response
Date: 09/22/2025
THIS CONSUMER HAS EVIDENTLY FALLEN PREY TO ANOTHER INTERNET CREDIT REPAIR COMPANY.
WE HAVE NO RECORD OF THIS CONSUMER OR ANY OF THE ACCOUNTS LISTED.
Customer Answer
Date: 09/22/2025
Complaint: ********
I am rejecting this response because: I am not accepting the resolution for this is very urgent matter and it is hindering me to reach my financial goal I wanted this to be resolve immediately.
Sincerely,
****** *******Business Response
Date: 09/22/2025
WE CANNOT FABRICATE ACCOUNTS THAT WE DO NOT HAVE!!!
AS WE STATED BEFORE, WE DO NOT HAVE THESE ACCOUNTS!
Initial Complaint
Date:03/27/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly don’t get why CBS COLLECT is reporting this debt under my name because I don’t owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didn’t even bother to provide it. It’s frustrating because this is hurting my credit for no reason, and it’s just not fair. How can they just put something on my report without any proof?
Account No: *****
Amount Disputed: $646Business Response
Date: 03/28/2025
Legal counsel has confirmed that all requirements of the FDCPA and the FCRA have been met. There are also Federal Laws regarding duplicate disputes, this has been adhered to.
In the interest of fairness, we are validating this debt once again. We are not legally required to do this. The response filed by the debtor leads us to believe they have fallen prey to another one of the many credit repair scams on the internet.
Initial Complaint
Date:03/24/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried calling this agency many times and have only had them answer the phone one time. They refuse to talk to me or take any kind of payments.Business Response
Date: 03/24/2025
CBS has completely complied with all requirements of the FDCPA and FCRA. Scores of individuals and agencies contact us every day. We have no complaints other than this one that any person has had problems contacting our business.Business Response
Date: 03/24/2025
Please note: Our files were just updated. It has been brought to my attention that when we attempted to speak with this debtor, we were forced to terminate our call due to the excessive profanity. It was also confirmed that the client we represent has also experienced the same type of profanity.
It is our company policy to terminate such calls as this.
PS: All of our calls are recorded and kept on file for approximately five years.
Customer Answer
Date: 03/25/2025
Complaint: ********
I am rejecting this response because: because the business is lying about what i said
Sincerely,
***** ******Initial Complaint
Date:02/18/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CBS Collections has failed to properly address and resolve a billing dispute regarding a medical bill from Radiology Associates APC. I was sent to collections without warning, despite being repeatedly assured by Radiology Associates that my insurance was still processing the claim. After a coding error was found and corrected, I was informed that my insurance had paid the bill in full on 12/22/24, and that I owed nothing.
Despite this, CBS Collections continued to insist that I had an outstanding balance. On 2/6/25, I was told by Radiology Associates that my account was paid and I would receive a refund. Yet, on 2/10/25, I spoke with ***** at CBS Collections, who claimed I still owed $400. I explained that multiple agents from Radiology Associates had confirmed full payment, but she said the account had not been updated.
On 2/10/25 I spoke with ***** at CBS Collections and was told that my account balance was still $400. After I got off the phone with her, I spoke with an agent from Radiology Associates who confirmed again that the account was $0. When I called CBS Collections back for further clarification, I experienced blatant avoidance tactics. My calls were answered, but instead of speaking to me, I could hear agents talking before my calls were immediately rolled to *****'s voicemail. She failed to return my calls.
On 2/17/25, ***** finally called me after yet another voicemail. She claimed I owed $100 due to “adjustments” made by “Mr. ****.” I don't know who this is. Meanwhile, Radiology Associates still insists my balance is $0.
CBS Collections has failed to properly investigate and update my account, refused to answer my calls, and continues to report an incorrect balance. This mishandling has caused unnecessary stress and wasted over 10 hours of my time.
I request immediate correction of my account, removal from collections, written confirmation that my balance is $0, and assurance that my credit will not be impacted.Business Response
Date: 02/19/2025
This account has a zero balance?????????????????????????????????
Customer Answer
Date: 02/20/2025
Complaint: ********I am rejecting this response because: it is both unprofessional and does not address the core issue of my complaint. The excessive question marks make it unclear whether this is an actual question or a sarcastic response, neither of which is appropriate for a formal complaint resolution.
The issue was never just about whether the balance is currently zero—it was about CBS Collections’ repeated failure to properly update my account, their refusal to answer my calls while audibly rolling them to voicemail, and their insistence that I owed money even after multiple confirmations from Radiology Associates that my balance was paid. This prolonged back-and-forth wasted over 10 hours of my time and caused unnecessary stress.
Additionally, on 2/17/2025 at 13:47, I spoke with ***** from CBS Collections for seven minutes. During this call, I was repeatedly told that my account still had a balance of over $100. I stated that I wanted to dispute the charges because I did not owe anything and that I planned to contact the Better Business Bureau. ***** responded by saying that since I was threatening BBB on their client and wanted to dispute the charges, there was nothing more she could do. Rather than addressing my concerns or taking action to resolve the situation, she dismissed me. When I continued to express my frustration with how this was being handled, ***** ended the call without addressing any of the issues and instead said, "Do you have any other questions, Mrs. *****?" This level of unprofessionalism is unacceptable.
If the balance is now truly zero, I expect written confirmation from CBS Collections stating that my account is fully resolved, that no negative marks will be placed on my credit, and that I will not be pursued for any further payments. A professional and complete response to my complaint is the least that should be provided.
Sincerely,
****** *****Business Response
Date: 03/06/2025
This matter is closed. Read our previous response. CBSInitial Complaint
Date:12/30/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a complaint a while back against a company called Diagnostic Tissue and Cytology because CBS Collections told me I owe $740 to them for a bill that was never filed to my insurance and never sent to me until I called AFTER it had been on my credit report for 4-5 months from collections to get a copy of it. Collections is saying it doesn’t matter if it was never filed on insurance or not that I still owe it. They also did not tell me that Diagnostic Tissue and Cytology didn’t exist anymore because they merged with another company. The company they merged with told me they have no record of the bill ever being filed with insurance either. CBS collections will not remove this from my credit and according to Mississippi law, I am not required to pay something sent to collections if they never sent me the bill, never notified me it was going to collections, and most importantly never filed it on my insurance.Initial Complaint
Date:07/25/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not reliable for this debt with Walden Point Apartments. I do not have a contract with CBS Collections, they did not provide me with the original contract as I requested.Customer Answer
Date: 07/25/2024
March 2020 I applied and found a better and safer set of apartments down the street called Beau Terra Apts. The manager **** told me DON'T LET ****** AT WALDEN POINT KNOW THAT YOUR MOVING HERE BECAUSE THE LAST 3 TETANTS AT WALDEN POINT MOVED HERE AND SHE PUT FALSE ACUSATIONS AND LIED ON THEM ABOUT HOW THEY LEFT THEIR APARTMENT. My lease was up at Walden Point on May 1st 2020. ****** (The Manager) looked at my apartment with me and said that everything looks good. She also told me that I wished every tenant at this complex was just like you. But I had already wrote down the forwarding address at the new Beau Terra Apts so I could get my deposit mailed to me. Fast forward to a couple of days later the secretary at the time (********) called me and said she was screaming loudly in the office when she found out where I finally moved to when she finally looked at my forwarding address. She said that she stormed back to my apartment with a clipboard and wrote down all kinds of false stuff, even accusing me of having a dog and I'm allergic to animals. She called my phone at the time 318-709-4048 when I was in my new apartment screaming in my ear telling me that how could I leave Walden Point and move to Beau Terra. I hung up with ****** and called the owners White Property Management and nothing was done about the situation with ******. All of these accusations are false and I have the date and time I took these photos.Business Response
Date: 07/31/2024
Please note: This is the second and final reply regarding this complaint.
1) All conversations with our company are recorded.
2) We have totally complied with all aspects of the Fair Debt Collection Practices Act and the Fair Credit Reporting Act as confirmed by legal counsel.
3) Mr. ***** originally confirmed the debt and discussed payment options over a period of time.
4) Verification and Validation requirements are set forth in Federal Law, therefore if the debtor will read the attachment he will find that the law does not require that we provide a contract between our company and him. Evidently this information is part of internet garbage that credit repair people post on the internet.
5) The debtor still has the option of contacting our company and working out an amicable agreement to resolve this debt.
Customer Answer
Date: 08/01/2024
Complaint: ********
I am rejecting this response because: I've provided photos and proof of how I left my apartment on April 29th 2020. Not only is this debt not mine but it is also false accusations towards me because of an irate apartment manager. Please provide a copy of the invoice showing the cost and all the repairs made and who made the repairs and also could you provide me the photos you have available showing the damage to the apartment I was staying in. Where is your PROOF I left the apartment in bad shape? I need prices, who did the repairs and photos.
Sincerely,
** *****Initial Complaint
Date:07/10/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to delete and block this account, this is not mine . you are violating consumer loss. Please resolve this within 5 business days.Business Response
Date: 07/25/2024
We only recently received proof of the debtor filing an identity theft report. As a result, we have ordered the information removed from the debtor's credit file. The records are scheduled to be cleared 7/26/24.Initial Complaint
Date:05/02/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Young Years Daycare. I do not have a contract with CBS Collections. They did not provide me with the original contract that I requested. I have a copy of my credit report that once showed the ORIGINAL debt collector as Young Years in which it has now changed to CBS collections. This is a violation of my rights against the FCRA. I am afraid that my personal information is not compromised.Business Response
Date: 05/02/2024
Our company has dealt with this debtor several times. We have responded to numerous internet credit repair form letter requests submitted by this person.
Our legal counsel has confirmed that we have completely complied with all requirements of the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
Initial Complaint
Date:02/29/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 01 Smart Start Ignition. I do not have a contract with CBS Collections LLC. They did not provide me with the original contract as requested.Business Response
Date: 03/01/2024
CBS COLLECTIUONS HAS COMPLIED WITH ALL ASPECTS AND LEGAL REQUIREMENTS OF THE FDCPA AND FCRA REGARDING THIS ACCOUNT. WE JUST RE-VALIDATED THE ACCOUNT AS REQUIRED BY LAW (PROVIDING SIGNED COPIES OF AGREEMENTS AND CONTRACTS)
OFTEN INNOCENT CONSUMERS ARE MISLED BY INTERNET CREDIT REPAIR COMPANIES. THIS IS POSSIBLY AN EXAMPLE OF SUCH PRACTICES.
ALL COMPLIANCE WITH STATE AND FEDERAL LAW HAVE BEEN REVIEWED AND CONFIRMED BY LEGAL COUNSEL.
Customer Answer
Date: 03/06/2024
Complaint: ********
I am rejecting this response because the response is no satisfactory and I would like this removed from my credit report.
Sincerely,
********* *********Initial Complaint
Date:12/18/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The basis for my dispute CBS Collections, LLC,*** * ***** *********, President,CBS COLLECTIONS,CBS COLLECTIONS,$177 - was required to notify me prior to 04/12/2018, or no later than 30 days after.
CBS COLLECTIONS failed to notify me about reporting derogatory info. to Transunion In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); “The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 04/12/2018, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p),’ 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC § 9.501 that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response.
Also, CBS COLLECTIONS" failed to give me my "Mini-Miranda" five days prior to placing this derogatory item on all of my credit reports, per Section 807(11) & FDCPA §809, which is $1000 per violation and the state of La allows treble damages.
Under § 809. Validations of date and Mini-Mirandi under Section 807(1) CBS Collections, LLC,*** * ***** *********, President failed to send me my initial communication before placing this alleged derogatory status on my credit reports further violating the FCRA, I understand that according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by the FTC, and that my state attorney general can also enforce this with a $1000 penalty as well.
I attached a copy of the law and the actual document from the federal reserve
CBS COLLECTIONSis held liable as well for defamation and in the state of La a creditor is who collects their on debt is considered a debt collector under FDCPA. Smith v. Heard 980 S.W.2d693(Tex.App-San Antonio 1989 reh.den.) citing Monroe v. Frank 936 S.W.2d 654(Tex.App-Dallas 1996 writ dism'd w.o.j.)Business Response
Date: 12/18/2023
THIS COMPLAINT IS THE RESULT OF INTERNET GARBAGE. WE SUGGEST THIS DEBTOR CONSULT WITH A REAL ATTORNEY.
OUR LEGAL COUNSEL CONFIRMS WE HAVE COMPLIED COMPLETELY WITH ALL REQUIREMENTS OF THE FDCPA AND THE FCRA.
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