Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased QuickBooks online in 2019. I tried to cancel this service earlier this year and was told it was canceled. I called again in September and spent hours on the phone to cancel. I talked to a manger in customer service who assured me this time it would be canceled but I am still getting charged. The won't cancel it. I also cannot do it online as the email address to send the recovery information is not valid anymore (*****@titletowncrossfit). I have spent hours in October as well trying to cancel this and was assured it was canceled but got charged again. They simply won't cancel it. I am out hundreds of dollars for a service I cannot access.

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i a customer make a payment to quickbooks on october 6 2024. quick books took their fee out and have yet to deposit my money in the account! i have called multiple times about it and can not get them to tell me when they will deposit it. only that a case number has been made and escalated!

• Initial Complaint

  Date:10/22/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our office was contacted by QuickBooks in this summer. They encouraged us to switch from QuickBooks Desktop to QuickBooks Online. The Online version was offered at a substantial 75% discount and it was clear the company was trying to get businesses to move to their Online version. We have used a standalone version of QuickBooks Payroll for years with very few problems. When we made this switch to Quickbooks Online, the salesperson set up the company with a new QB Payroll core. I used the standalone QB Payroll through the end of the third quarter and canceled the subscription as of October 1, assuming I could pay the taxes for the third quarter and begin using the new QB Online Payroll Core for the fourth quarter. The 941 payroll taxes for September are still not paid. These taxes were always paid through QuickBooks after they sent a link via email for me to authorize the payment. I filed a third quarter 941 form that was generated for me after numerous calls to customer support that contained the wrong numbers. QuickBooks representatives tell me that aren't able to file my 941 monthly tax because it is past due. The also can't help me refile the erroneous 941 quarterly filing. The Maine State forms I have are incomplete or contain the wrong numbers. I paid QuickBooks to calculate my Federal and State taxes and they seem to have no interest in doing the job they were paid for. They are blaming me for the entries I made to my new account but their representatives were the ones who helped me to do this. I'm at wits end and don't know what to do. I just want to get the correct tax payments and filings made.

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I utilized the QuickBooks service to send an invoice to a client, who subsequently made a payment of $2,706.25 on 08/12/2024. However, QuickBooks indicated that the payment of $2,706.25 was pending and did not release the funds, requiring me to complete additional information to apply for their payment processing service. Later, I received an email stating that my application had been denied, preventing me from using their payment processing capabilities. Despite making multiple calls for assistance, I was unable to receive help. I was transferred to the payments support team, where a representative disconnected the call. They repeatedly informed me that the funds would be returned to the customer, yet the funds were never refunded. Currently, I am locked out of my QuickBooks account and have been informed that they cannot assist me in regaining access. Dealing with this situation has been extremely frustrating, and I am seeking assistance in resolving this matter.

• Initial Complaint

  Date:10/02/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed and called several times with no response. In fact, I called customer service 5 times today. Once was told that she would need to research the problem and would call me back and never did. 4 more times, I called customer care afterward to follow up, only to be asked the same questions, go through the same mandatory problem solving steps, then be told it would need to be escalated and then on hold for a while before being disconnected. 4 times I was made to do this process. My problems are not answered or resolved. I am currently on hold with ******** (again) and they are completely clueless (as I write this, I was disconnected for a 5th timethis time from ********). There are so many errors with this switch and no one can answer anything. I am overcharged by United for some reason, employees that are new cannot access benefits at all, no deductions are coming out of paychecks, and new employees are not automatically sent enrollment information. The deduction setup and offering time of enrollment seem to be incorrect as well. Customer service is terrible; they lack knowledge and access to be able to answer any questions, state they will research it, and then never respond. I am making formal complaints through the BBB and other agencies. I do not know what else to do. My employees are not able to access medical care and this could become a legal issue, as it has been over a month and medications cannot be refilled. I was also told that I should be able to access my company information through a *** portal that I do not have access to; so I do not believe this to be accurate information.There is no place to complain formally about support--only the recommendation to call support.Hoping this finally reaches someone who can solve these issues.****

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  QUICKBOOKS sold me a program that WILL NOT WORK and has taken at least 24 hours of my time,$1300.00 of my money and wasted 10 days of MY TIME....I was lied to and sold a program THAT WILL NOT WORK..and all I get is "I'm sorry"....LIARS AND THIEFS, LIAR AND THIEFS, I would prefer to use much stronger language as LIARS AND THIEFS doesn't come anywhere near how absolutely mad I am.. wasted 24 hours of my time sitting here, I'm a contractor, my office is at peoples homes,NOT SITTING HERE BEING LIED TO.......THIS IS OURIGHT FRAUD!!! I'm betting that ****** does not have the courage to even respond..sales person lied, Time techs, all 9 of them lied, payroll specialist lied and now after all this time I have NOTHING THAT WORKS - FRAUDS, LIARS AND THIEFS,

• Initial Complaint

  Date:09/16/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paid by a customer for an invoice. Because it was a large payment QuickBooks put a delay on the deposit. I had to submit documentation to release the funds. The documentation was approved and funds we supposedly released and I was promised to see the money in my account within 2 business days. We are now over a week in and I cant get any answers or help with releasing this payment. This has put me behind paying vendors, subs and myself. I have also lost time for ordering products for my client. I have spent hours on the phone with quick books and I havent gotten a single answer as to where my money is. Please help me.

• Initial Complaint

  Date:08/26/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a terminated employee that was the primary admin. I followed the instructions and sent the articles and permiossion from the owner along with his id's to update the primary admin but they haven't read the articles and are requested someone else's permission and ID. We currently have a risk exposure with the terminated employee having access to our company information. We need the primary admin updated as soon as possible. Attached are all the documents that were sent to them.

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a QuickBooks account for my small business. I send invoices and receive payments as well as track expenses with the service. I have received a deposit from a client whom has sent payment in this manner many times without issue. QuickBooks has held the payment and will not provide a solution to me to get it released to me. I have spoken to about twenty different agents who do not provide any information as to how to resolve the issue. A couple have lied and said I would have my deposit released within ***** hours since all fees have been paid. I would like my money refunded as well as my fees paid as they have not done their part as to providing resolution, wasted my time trying to resolve this with incompetent employees , and held money owed to my business without lawful reason.

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial call was for explanation of increased charges. (75% increase with no reasoning $400 up to $700 monthly) Multiple calls about this, no call backs when I was told I would receive call backs, other times no call back when I was given a time for a call back and didn't receive one until 5 days later, hang *** during conversation. Lied to about call back times. and gave me a "fictitious number to call for direct service, which doesn't exist. According to their employees. Its basically just a generic number for the company when i was told it was a HOTLINE for me. Worked with a service agent (****) and she could not get anyone to respond to me or her either using company direct message and email. (she logged all the issues while they were happening in her notes on her computer) she was actually appalled and embarrassed by the lack of response and interest in my issue we were on the phone together holding for 46 minutes and not 1 person would respond to her to address my issue. the time frame is from 4/22/24-4/29/24