Reviews

Review Details

• Review fromALBERT C

  Date: 07/16/2023

  1 star
  I have a p1210e that is 2 years old and just keeps going off for no reason! It seems like very common issue. They need to stop selling this product.

  First Alert

  Date: 07/18/2023

  Hello,There can be various reasons for nuisance alarms. We would like the opportunity to speak with ********************* about his situation. We stand behind out products and their warranty. The P1210E has a 10yr warranty and we would like to assist him. I will reach out to ********************* via his email address.We do provide a toll free number for our consumers. We have support available 7 days a week at **************. Our staff is available to help with troubleshooting as well as warranty fulfillment.Thanks for providing this to us.

• Review fromDT

  Date: 07/14/2023

  1 star
  I have 4 detectors that keep beeping and I had to unplug all of them. I changed the batteries and when I plugged one of them back in it started to go off. I had to leave all of them unplugged last night. They are all still under warranty. I have been trying for hours this morning and still haven't been able to get through to anyone at First Alert. I have called probably 20 times and the error message on their customer service line is that "an application error has occurred." I haven't been able to get through to anyone. For a company that is suppose to help people protect their homes, reaching their customer service support has been very frustrating and stressful.

  First Alert

  Date: 07/21/2023

  We apologize that we were having phone issues when *********** was trying to call us. I am very glad that she was able to get through to when our system was fixed. We hope her experience with our support team met her expectations and that all the troubleshooting information we provided helped her. Location of alarms and maintenance of the devices are important for the overall performance of the devices. We did provide warranty replacements at no charge for her.

• Review fromAngela H

  Date: 06/09/2023

  1 star
  I have had problems with the P1210 randomly going off with 2 or sometimes 3 beeps. Sometimes the light blinks green, sometimes red and not at all other times! There is not even an explanation to a 2 beep. I am so disappointed and will not purchase this brand again. I am up at 1:40 am typing this because it went off!!!!Thanks for nothing.

  First Alert

  Date: 06/13/2023

  We are sorry to hear of *************** beeps/chirps issues. There can be various reasons for this, but it's best if we can troubleshoot with you. We do stand behind our products and their warranty.We have a technical support team available 7 days a week for your convenience. We would like the opportunity to speak with *********** and. Our toll free number is ************ or you can reach out to us at ************************************ for resolution.Sincerely,

• Review fromSharon W

  Date: 06/06/2023

  1 star
  Purchase two PC1210s in April 2022; both died by June 2023. Crazy that these are essentially single use smoke detectors with no way to replace or recharge batteries. These were not cheap but very cheaply made... made to fail, that is.

  First Alert

  Date: 06/13/2023

  We apologize that ***************** is having problems with her PC1210 alarms. These alarms do have a 10yr warranty that First Alert stands behind. Without more information on what the PC1210 alarms are doing, we are unable to provide troubleshooting assistance. We have a support team that is available 7 days a week and will provide support and provide warranty for all of our products as needed.Please call us at ************. We would like the opportunity to help resolve this with *******************Sincerely,

• Review fromCT H

  Date: 06/06/2023

  1 star
  I've had to replace 4 of the model P1200 smoke detectors in the past year ( 3 in the last 2 months ! ) Never had any false alrms until I replaced my old detector ( that was with the house I bought ) . After about 6 months the first P1200 started to go off for no reason . I took it down , cleaned it out as directed and put it back up . One hour later it was going off again !I decided to replace that with a new one . Well .... the bateery wouldn't stay in there properly . returned that one . Next one after 2 weeks started to give off false alarms . Replaced that one ... now one week after , it's giving alarms for no reason again . I stopped it by blowing in it , but 10 minutes later it went off again . It's in my hallway on the ceiling , not near any vents , it's not dusty , not near anything really that would cause this issue . Is this P1200 defective ? Obviously . Probably why I can't find any info on this particular model anywhere . I can find the P1210 ... but nor this one

  First Alert

  Date: 06/08/2023

  We are sorry to hear of this consumers nuisance alarm experience. There can be various reasons for a nuisance alarm. Location of the alarm, dust or insects getting into the sensing chamber or even installing a battery operated alarm in the place where a hardwired alarm used to be over a junction box. From your message it sounds like you are preforming the appropriate maintenance to the alarms and this location sounds like it is good. We would like to help you.The P1200 is still being manufactured- but depending on what the code is in your area- it might not be sold because it doesn't have a 10yr sealed battery; which might be why you can find the P1210.First Alert stands by our products and the warranty of those products. We have technical support available 7 days a week for your convenience at **************. We would like the opportunity to assist you and to provide a resolution. Please give us a call or you can also reach us via email at: [email protected] & we look forward to hearing from you!

• Review fromGreg G

  Date: 05/29/2023

  1 star
  Purchased six P1210 First Alert Smoke Alarms from ****** and all have failed after 2 to 3 years after installation with the last one failing today after 3 years of use (date stamped 2019-JUN 25). I have recycled the other five with the City of Austin household hazardous waste recycling center. I was told previously my First Alert Alarms were out of warranty. I have replaced the faulty P1210 Alarms with ****** First Alert Alarms model P1210E. So far the P1210E alarms have not failed.

  First Alert

  Date: 06/01/2023

  We are sorry that Mr Guernsey has had alarms fail. In order to obtain information on exactly what the P1210 alarms were doing, I have sent an email to the email address provided with my direct and our technical support teams contact information.
  We stand behind our products and their warranty, and would like the opportunity to assist.

• Review fromAngela S

  Date: 05/26/2023

  1 star
  I have 6 First Alert PC1210 in my home. All have June 21 2022-L31 stamp. Well 3 of the 6 have gone off with a smoke alert at random times such as 3am in the morning for no reason. In the last 30 days. The only way I could stop it was to deactivate. I looked at other reviews and see I am not alone. I am very dissatisfied with this product.

  First Alert

  Date: 05/31/2023

  We are sorry to hear of Ms Shonk's nuisance alarms with the PC1210 alarms.
  An email has been sent to the email address provided, so that we may assist her and offer a resolution to her.

• Review fromD H

  Date: 05/22/2023

  1 star
  I purchased a first alert Onelink smart combo smoke/carbon monoxide detector. It started giving ** problems almost immediately. I contacted customer support very quickly. It took them 6 months to reply to the first one my 9 tickets I had submitted. Then they told me I was out of warranty. But I wouldnt have been if they contacted me in a timely manner. This is a shame and I cannot recommend this company. I feel that they purposely were very slow to response so they wouldnt have to honor the warranty.

  First Alert

  Date: 05/30/2023

  We are reviewing Ms Huynh's cases and have reached out via the email address provided here.
  We have apologized for some confusion and delays. We have offered a resolution and are awaiting Ms Huynh's reply.

  First Alert

  Date: 05/30/2023

  We are reviewing Ms Huynh's cases and have reached out via the email address provided here. We have apologized for some confusion and delays. We have offered a resolution and are awaiting Ms Huynh's reply.

• Review fromTerry B

  Date: 05/14/2023

  1 star
  I purchased 5 First Alert model#P1210, 10 year fire alarms and 1 fire/carbon monoxide alarm at ********** in 2021. I replaced all of my older alarms, 4 of them, and the 1 carbon monoxide on 4/1/2022. By September of 2022, all 4 fire alarm had false activated and the only way to stop them was to "deactivate" permanently. I called **********, where I had purchased them, and was told that I needed to contact First Alert. I tried but got no where with them. I had an extra alarm (as I had used only 4 of the 5 purchased) of which I used as a replacement on 9/23/2022. Last night, that alarm false activated too. I have spoken to many of my friends whom have had the same issue. I believe that there needs to be a better quality product to protect ** from dying in a fire.

  First Alert

  Date: 05/19/2023

  Hello,I have sent ************ an email with my direct contact information and a few possible reasons that nuisance alarms can occur. We would like the opportunity to speak with him and determine the best resolution for him.We value our customers and their input on our products.

• Review fromWilliam R

  Date: 05/12/2023

  1 star
  Pc1210 goes off at 1 am for no reason, so i look it up and im not alone. Why wouldnt you recall **** that randomly goes off. My pc1210 has lot number 2021 nov-l32. Silence button wouldnt work and there was no battery to pull out. At 1am it took effort to find disable switch on back. I will be looking for other brands in future.

  First Alert

  Date: 05/19/2023

  *****************,We are in receipt of your review. We apologize that you experienced what you feel is a nuisance alarm. We would like the opportunity to assist and resolve this with you. As a life safety product manufacturer we stand behind our products and their warranty. We also like to hear from our customers. In the review you did not specify if the alarm was sounding the smoke alarm or the carbon monoxide alert. I will send an email to you with my contact information.Sincerely,