Reviews

Review Details

• Review fromRobert W

  Date: 04/21/2024

  1 star
  Less than a year and the same problems as the rest. Had one replaced due to dead batteries but I actually had a fire and the alarms didnt go off! So we had chicks and the heat lamp fell into the pine bedding and fills the house with smoke. Nothing! Put butter on my skillet raise the roof. Use my wood fire place, have it burp, nothing. Dates on the oldest alarm is November of 2020. Its 1am and I had to disconnect and carry the alarms outside to blow them out and make sure they are clean. I have smart alarms that I can silence with the phone and it says I cant due to hi smoke conditions. Not true. They are now wiped and blown clean outside in a shed, in a tote and buried so I can sleep. It woke up my youngest while the others just slept, this happens so often. We have a dog that wines with them and our kids are no longer believers that the alarms do anything. Sadly it has convinced us to walk to a fire before going outside. I am not sorry to say but first alert has lost my trust and if I had a chance for a refund rather than a replacement I would take it. I dont need to test them weekly they want to go off more often and sadly false alarms 98% of the time. Yeah the 2% I burned my toast or bacon but it has become a joke of making breakfast without setting off the alarms when in less than a month (two actual fires) they failed to go off. First Alert what happened? I trusted you now my entire family sleeps through fire alarms. Stop deafening my children and I to something that should matter. The advertising of less false alarms is a joke.

  First Alert

  Date: 04/23/2024

  We apologize that *************** has had issues with our alarms. We do take our consumers input seriously and would like to assist him. I will be sending him an email separately, in order to obtain additional info on the incident he described. We also need the model number of the alarm(s) that he has.I have searched our records and do not find any contact information under his name or the email address he provided in this review. We have a toll free number *************) for our consumers to contact us and have a team available 7 days a week to answer questions, troubleshoot issues and handle any warranty replacements as needed.

• Review fromBob G

  Date: 04/03/2024

  1 star
  I bought 1 First Alert smoke detector and 3 First Alert smoke/carbon monoxide detectors, all with 10 year batteries. The smoke detector began giving false alarms at 5 months. One smoke/carbon monoxide detector began giving false alarms at 4 years. They are all clean and in excellent condition. I emailed First Alert, provided pertinent information, and requested replacements. They did not respond. I am done with First Alert products. They are unreliable and not trustworthy.

  First Alert

  Date: 04/04/2024

  Hello,We show that we did receive a request for a replacement alarm on 3/2/2024. We sent an email asking for additional information on 3/4/2024. Case # assigned was ********. We did not receive a response, on 3/8/2024 we sent another email advising that since we hadn't heard from him that we would close the case out, but advised that we could reopen it and provided our ************ and our support hours of Mon-Fri 9am-8pm CST, ********* 9am to 5:30pm CST.Emails were sent to: ******************* We can only assume that our email responses went to this email address' spam or junk folder.I have taken the liberty of sending a smoke alarm and a combination smk/co alarm to *******************.We apologize for the nuisance alarms he has experienced. Nuisance alarms can be caused by dirt/dust/debris getting inside the alarm sensing chamber or the alarms being installed near high humidity areas( laundry rooms, bathrooms, near dishwasher) or being located too close to combustion sources. Please reference the User Guide for common causes of nuisance ****************** to avoid

• Review fromPatricia M

  Date: 02/20/2024

  1 star
  Purchased 4 with 10 yr sealed battery. Three batteries failed within 1-5 years. One of the replacements failed in 4 years. One of the detectors was also a CO detector - the smoke detector would false alarm once per month. It seems a premature dead battery is not considered a defect or dangerous. I say it is because it means having to climb up to the ceiling way more than anyone should be expected to do so. False advertising and does not fulfill the 10 battery laws that are mandated in many states.

• Review fromTroy F

  Date: 02/09/2024

  1 star
  After a few years, alarms start to siren for no reason and will not shut off. I had to disconnect the alarms in order to shut off the unbearable noise. I followed the directions on the website to turn it off, but it doesn't work. It defeats the whole purpose of having a fire alarm when you can not have it work properly. My whole hard-wired system is worthless, and I would not recommend it to anyone!

• Review fromPhyllis F

  Date: 01/31/2024

  5 stars
  Im giving this a five star rating but I do want to establish it is for the customer service I received, not the product. I had the same issues with my units as listed in previous reviewschirping in middle of the night (of course!), nothing seemed to stop it and they werent even five years old. After numerous hair pulling nights, ****** searches and irritable days, I called customer service. They were very patient, pleasant and offered to replace the offending unit. After replacing the first two, the torture continued so I called and they replaced another one. I cannot in good faith say Im 100% sold on the units but I was very impressed with the customer service I received. It was refreshing to reach a person fairly quickly, to be able to understand them, for them to offer to walk me through troubleshooting steps (which I had already done multiple times) and for them to do what they said they would do in a timely manner. Again this rating is for customer service.

• Review fromJorie J

  Date: 01/23/2024

  1 star
  My original First Alert PC1210 died after six years. Because of the ten year warranty, they just replaced it with one manufactured in 10/23. We installed it in 1/24 and it just started chirping five times, over and over, indicating it has died, as well! I'm done with First Alert. I wouldn't even trust it to work properly if there was a fire or carbon monoxide leak. And as other contributors have mentioned, why do they always fail in the middle of the night????? My dog and I are exhausted! I have to go to work. He can snooze all day!

• Review fromLinda S

  Date: 01/03/2024

  3 stars
  No I recommendation for the product as we have the same issues as others on their website. but the customer service was excellent. ******* in central ****** was very helpful and knowledgeable.

• Review fromAshish K

  Date: 12/18/2023

  1 star
  Pathetic smoke alarms. Have got them installed by builder in the house 2 years and since then there has been continuous issues with battery and meeps getting triggered for no reason. Upon contacting customer support, keep getting reasons being dust and not being cleaned appropriately. All alarms have 10yr battery warranty but it hardly lasted for 6 months to a year. Never recommend this brand. Please keep away.

• Review fromLydia F

  Date: 11/11/2023

  1 star
  I purchased 8 First Alert smoke detectors in March 2022, and one of them is chirping. I have cleaned it and am now on my 6th battery and it is still chirping. I took it back to ***** for an exchange and they said NO. That is a manufacturing issue - go to them. So because legally I must have a smoke detector - I had to give them more money and buy another one. I will change out all my dual smoke detectors for another brand when they expire. The company is worthless.

• Review fromSUNIL K

  Date: 11/04/2023

  2 stars
  I am not at all satisfied with their products. I had done my basement 4 years ago and and at that time I had 10 smoke and Co alarms hardwired and on each floor. Ever since I have had nothing but problems. They go off randomly without any reason . Not to mention that awe full beep sound is terrifying and kept me awake for the longest time. Every time I hear a beep sound and the flashing strobe lights it terrifies me. It’s a terrible experience. Twice I had to call the fire department in the middle of the night and they couldn’t find anything wrong except that one of the alarm was mal functioning and they said that next time it happens and we call them for nothing then we would have to pay for it. Since the alarms have 10 years warranty I returned some of them over last couple of years and they sent replacements. It so happens that there were issues with the replacements as well. I have sent them several requests for replacement in past few months and now they don’t even acknowledge. I would never recommend this brand.