Complaints

This profile includes complaints for Marietta Auto Sales's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Marietta Auto Sales has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Marietta Auto Sales

  1666 Roswell Rd #400 Roswell, GA 30062

• 

  Marietta Auto Sales

  1745 Roswell Rd Marietta, GA 30062-3904

• 

  Marietta Auto Sales

  1666 Roswell Rd Building 400 Marietta, GA 30062

• 

  Marietta Auto Sales

  1666 Roswell Rd Marietta, GA 30062-3637

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I co-signed with My 20 year old son on his car purchase in August 2024. I made it clear to the sales personnel that we were not buying any extended warranties. All we wanted was the car. We All went over the paperwork together, and there was no extended warranty or gap insurance on the paperwork. But to my amazement when we got all the documents through email. I noticed the price of the car was incorrect. I looked over the paperwork and i saw where they charged us $6800 for an extended warranty and $1500 for gap insurance. I called the dealership several times and never got in touch with anybody, when I finally did reach someone they either sent me to somebody else where they didn't answer or sent me to a voicemail, as I was looking over the paperwork I noticed my sons initial on the bottom of an extended warranty page but my initial was not there. So apparently they had my son initial that paper and did not tell him about it while I walked off for a few minutes to check on my smaller children, my son knows nothing about business and my son trusted that these sales people would not have him sign anything without his father knowing. When we find got in touch with somebody they told us to call the warranty place where they purchased the warranty to cancel it. When we called, they said that it wasn't sent over to them Yet there was nothing that they could do about it. We called dealership back and they said they would send us a piece of paper To cancel this $6500 warranty and $1500 gap insurance so we can get our money back since it was under 30 days. We filled out all the paperwork. They said the bank we finance the car with. We'll be getting the check.. after calling multiple times after that Regarding this check, we finally noticed $1200 showing up on our account on **********. We have not been able to get in touch with anybody since they still owe us $6800.00. If this complaint with the BBB does not resolve it, I will have to get an attorney.

• Initial Complaint

  Date:10/17/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marketing deception, this business will tell you one price and then when you sit down to finalize everything; youll be hit with additional cost that are not negotiable be very care when deal long with these snakes

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20, 2024 I purchased a car from Marietta auto sales and noticed that there was an oil leak the first day. I took the car back and Marietta auto sales attempt to repair it three times on the third time. I broke down seven minutes from the shop with a check engine light on to ************* to have an inspection to figure out what happened , ******** stated that due to the fault of repair work that was done, including missing bolts overuse of silicone in places, As well as the wrong part being applied that caused major damage to the engine resulting in the engine needing to be replaced leading to the amount of estimated repairs being over $31,000.

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Date of Purchase: 11/12/2022 ***** Jaguar ****** -Vin: ***************** I purchased a service contract from them at a cost of $3,839.88, with a effective date of Jan./2023. the contract was for 60 months. That brings it to about $63.99 per month. July 8th 2024, I canceled the contract with servicer DOWC, and I was informed by a rep named ***** that the contract had been cancelled on their end, and that refund will come from the dealership. I waited until July 30th, 2024 to reach out to Marietta Auto Sales to just see if they received the c paperwork. The phone number sends you directly to the sales floor, and no one knew who to transfer me to. I finally looked on the BBB web page and looked up complaints in regard to this company to see who usually respond to customer complaints dealing with the financial side. I saw where ********************* in the controller's office for Marietta Auto Sales responded to the complaints. On that same day, I was transferred to her, and she acknowledged to me that she did receive it, and that she gave it to someone else in the office to process. She transferred me to ***************************, and after I verified a couple of things, she was able to locate my file. She said call back around Mid August, and she even gave me her direct line. I called on the 12th and 13th of August, and it just goes directly to voicemail. How hard is it to call someone back and say your refund will be processed, and mailed out on this day? If she is out sick or on vacation, then her voicemail should say that. I had this same problem with them when I requested my GAP coverage money back a year or so ago. Its difficult to get ahold of anyone, and they don't return your calls. I think the owner read my review and reached out to me, and helped. I'm owed a pro-rated refund of around $2,751.57 , and I just want to know when it will be put in the mail? Im asking for a call, text message or email. That's It! I know its a process, but avoiding calls is sad.

  Business Response

  Date: 08/16/2024

  08/16/24 - Left message for the customer to return my call.  I am the new controller with the store. we received the refund on 08/14/24.  We are in the process of mailing the check out.  Need to verify if the vehicle has been paid in full or if the refund needs to go to Chase bank.  ETA of check being mailed out is 08/19/24.  Warranty cancellation take about ***************************************************************************************************************** the lien holder.  *************** may contact me at ************.

  Customer Answer

  Date: 08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

   

  Thank you ******************************* for your quick response.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 30th, my husband, myself and my father walked into Marietta Auto Sales excited to purchase a brown ******* Tucson that had arrived that morning to their lot. Everything looked great with the car and we moved forward with the purchase. The car was barely used and had about ****** miles at the time of purchase. This was 5 months ago. A few weeks ago, my husband was driving home from work when the car began making a knocking sound. He pulled over and turned off the car to check if everything was okay. The car never turned back on after that. We had to tow the car the next day to a nearby mechanic. A few days later, we received a call from the mechanic telling us that the engine of the car broke. Being that we had just purchased the car 5 months ago this was a huge surprise to us. Over the last few weeks we have been stuck trying to find a new engine, that we have been quoted between $7,000-$11,000, all while caring for a newborn. My husband has had to find different ways to get to work each day, while we have been stuck with this huge inconvenience. Even though we have not had the car for almost a month at this point, we have continued making on time payments. At this point we would like to be returned our downpayment of $5,500, the $165 fee for the downpayment, the $2,000 we have paid up until this point on repairs, and the $313.84 we have continued to pay to the bank.

  Business Response

  Date: 04/04/2024

  Dear ********, we are sorry to hear that you are having issues with the 2016 ******* Tucson that you purchased from ** 6 months ago. We understand that unexpected repairs are always a burden especially with a new born. Unfortunately  because of the unpredictable nature of used cars as we are not the manufacture nor the original owner, we have no way of knowing how the now "8 year old" car was treated, driven or serviced by the previous owner or you.

  We do not sell "New or Certified pre owned cars), we sell used cars "as is" considerably below fair market value and customers typically choose us because they don't want to pay New or cpo prices. We do however offer every single customer a service contract to protect their investment from varying degrees of mechanical failure such as what you are experiencing now.

  According to our records you declined all protections offered to you, attached I have included the following: 

  1. As Is Buyers Guide: that you signed that acknowledging that you understand that you were purchasing a used car "as is" without any dealer warranties and that a service contract was offered.

  2. Waiver of Benefits: that you signed that acknowledging that you understand that you have declined to protect your investment and are purchasing a used car "as is",  therefore you will be responsible for "any and all repairs" after taking delivery.

  3. The Final Acceptance agreement, signed by you identifying all the protections you were offered and showing that you declined all protections.

  As stated on our website; we recommend that every customer exercise their right when considering buying any used non cpo car from anywhere (private seller or dealer) obtain a pre- purchase inspection, which not only provides peace of mind for your intended purchase but also provides a clear picture of what you may need to invest if anything to keep your car running.

  As a result we are unable to refund your down-payment required by the bank (you would no longer have a valid contract with your lien-holder as the down payment is required by them not us) nor any repair costs.

  As a potential solution, I have also included the warranty check provided by CarFax, according to that document you may have some factory warranty left although that is just an estimate as I do not have your current mileage to input. Also some manufactures limit the length/mileage terms for any subsequent owners so we recommend checking with ******* to verify if that vehicle has any warranty left that will help or completely cover your outstanding repairs.  

  Marietta Auto Sales

  Customer Service Department 

• Initial Complaint

  Date:01/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I facilitated a remote purchase of a 2021 Lexus RX 350L at the beginning of January using my own financing from my bank. A delivery charge of $450 was included with this purchase. They had me to overnight my financing check in the amount of $40,000 to them and they received it on 1/10. I then paid my deposit of $803.00 on 1/11. They told me that my car will be delivered within the following week. Within the next two weeks after me reaching out to them several times about the delivery of the car, I was finally told that the guy who was handling the delivery of my vehicle did not show up to work and that he quit, so someone else will be handling everything from here on out. My bank notified me that the check had been cashed on 1/17 and car note would be due on 2/19. Even though the check had been cashed and my deposit has been paid, I still did not have an ETA on the delivery. Then they reached out to me stating that some paperwork needed to be overnighted to me that had to be physically signed on 1/18. The paperwork did not arrive until 1/23. I signed and overnighted this paperwork back to them but noticed it was all dated for 1/17. When I asked about an ETA on 1/25, they told me I needed to resign another form that was done incorrectly (by them) and as soon as I sign they would get me an ETA. I electronically signed this document (also had a date of 1/17/24) and submitted it. They then reached out to me on 1/26 with an ETA of 1/27 between 1-2pm. After waiting until 2pm on 1/27, I reached out to them to check the status only for them to say the driver had a blowout and they would call me back. They finally called back with another ETA of 1/28 by 5pm. Is it standard business practice to cash a finance check and then hold a car for delivery for paperwork to be signed that was supposed to be signed before the check was cashed? Now I will owe a car note for a car that I have not even taken possession of. I am reaching out to my bank on Mon 1/29 to see if the *** transaction can be reversed.

  Business Response

  Date: 02/06/2024

  As with any remote purchase we facilitate each customer must sign a remote sign consent form which Ms. *********************** did.
  This consent form explains based on the type of purchase, which in this case was a finance so there was loan involved, exactly what the customer should expect from the process, what items we will need from the customer and processes we will need to complete to prevent fraud, as well as how long they should expect this process will take based on factors like the method of purchase and how fast they get back to us the legal documentation that we needed in order to complete the transaction. In this case there was a delay in receiving that documentation, which of course in turn slightly delayed our delivery. 
  

  This form clearly states it can take up to 2 weeks. The customer received her car within a few days of the two week **** from receiving all of the funds required to begin the document signing process. Delivery was confirmed. The customer was communicated with during this process and provided with an explanation of any delays. There should be nothing outstanding regarding this complaint, as the customer is currently driving the car that was delivered last month. 

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July MAS sold me a 2019 ***** 3 with 39k miles on it. At the time of sale I was told that there was 20k miles of factory warranty remaining on the power train. At 48K miles I just had a total transmission failure. I had the vehicle inspected by ***** and it needs a new transmission, but the factory power train warranty was voided in May prior to me purchasing the vehicle. MAS will not return my calls or messages about this issue. I feel that they get faulty vehicles from auctions and say anything possible to pass them off to customers. Im seeking reimbursement for the new transmission. Per ***** service technician:On 11-29-2023 **************** had his ***** 3 towed in with multiple malfunction warning lights. Upon diagnostics found all codes set for the transmission. The tech removed the dip stick to inspect the fluid of the transmission. Upon doing so we reviled the transmission was over filled, the fluid was all the way up the dip stick. Also the fluid for this transmission is ***** ATF-FZ. This fluid is blue in color and is also a lifetime fluid that is only service if a major component of the transmission is replaced. We took the liberty to check the car fax and found that on 5-6-23 Audi ******************** performed a transmission service as part of "recommended maintenance". Unfortunately, by doing so, said dealer has damaged the transmission and voided ****************' warranty for a transmission replacement. **************** has a video from the technician highlighting that the fluid is incorrect and that the level is over filled. Furthermore, the fluid that is in the transmission is very disclored as a result of the internal parts being damaged. The only repair to be made is a total unit replacement. The estimated cost of repair is $6371.25 and the transmission assembly is on back order from ***** with no current ship time.

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 17, 2023, I purchased a 2009 ******** SL 550. I purchased it from Marietta Auto Sales. Prior to the Purchase, I was told that there were no security or electrical problems with the car. As a part of the purchase, I also bought a warranty package that was sold to me by Marietta Auto Sales for $3,212. After driving the car off the lot for the first time and arriving at my home which is approximately 10 miles away. I tried to lock my car. The key that was given to me would not electronically lock the door or engage the security system. The following day I approached my salesman and the manager of the service department. At that time, I was told that my warranty did not start for 30 days. I waited a little over 30 days. I received a call back from the service manager who told me that the defect was not covered under my warranty and that I would have to pay for it. I was later given a quote of $986.50. First of all, I couldnt believe that any reputable car dealer would sell an expensive used car that would not lock. This car had sat on their lot for a few months. They had to know that the car wouldnt lock. Even if they didnt know that the car wouldnt lock, they told me that there were no problems with anything related to the electronic or security systems and that proved to be false. What I see here is an attempt by Marietta Auto Sales to shift responsibility for repairing my car to the warranty company. They knew at the time I brought the car back that the car was defective prior to the inception of the warranty, yet they kicked the can down the road in hopes of placing the financial responsibility for the repair on **** have written the company and asked them to take responsibility. However, they did not respond to my request. Today my office administrator contacted **** at Marietta Auto Sales and **** improperly cast this issue as a warranty problem and provided contact information for the warranty company.

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE!!!!!! These people will scam money from you by means of a warranty attached to your auto loan and tell a plethora of lies to cover up their illegal acts. I never thought simply buying a car would lead to fraud and identity theft issues!!! They will proceed to cancel the warranty as soon as you walk out of the dealership and once the finance company pays them for the warranty and the car they will then pocket the difference (the cost of the warranty), in my case $3,000 PLUS INTEREST. I have never felt so taken advantage of. They don't care for their customers at all, what business God-fearing business will steal $3,000 from a customer and make the customer obligated to pay back the stolen funds plus interest, you guys are a special type of ruthless . They pocket the money for the warranty and leave you to pay for the warranty and the compound interest that is being accrued.

  Business Response

  Date: 09/01/2023

  ****************** purchase price of the warranty has been refunded to her lienholder. Please see the attached check copy.  No scam or theft was involved.  

   

  Sincerely,

  *********************

  Controller

  Marietta Auto Sales

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28th, 2023 a 2012 chrysler 300 was sold to me through Marietta Automotive sales. with in 3 days the car was overheating and was taken back to the dealer to fix the issue. After 2 days in their repair shop the car was returned and on June 2nd 2023. Upon receiving the car, it still continued to overheat and was taken back to the Marietta Automotive Sales to be fixed yet again. A contract was signed from the dealership that the car was returned in working condition. on June 15th 2023, the car was continuing to overheat and was taken to Autonomous ******** to be fixed once more by their mechanics. On July 13th, i was told that the car needed a new engine and that the dealership was not goin to replace the engine even though i have a warranty on it nor replace the vehicle OR return my initial deposit for the vehicle. Upon further research, This car group has had a reputation of selling faulty cars and scamming clients out of their money and leaving them in financial despair since 2020 when they were featured on the news for selling a ****** that had been involved in a wreck and no airbags and safety features were replaced or noted in the sale of the car. This issue has affected my credit since I spoke to the financial institution to reach out to the dealer to void the car payments.