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Find a Location

Precision Tune has 1 locations, listed below.

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    Business ProfileforPrecision Tune

    Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4025 Victory Dr, Columbus, GA 31903-3988
    BBB File Opened:
    11/4/1992
    Years in Business:
    31
    Business Started:
    7/1/1992
    Alternate Business Name
    • Precision Tune Auto Care
    Contact Information

    Principal

    • Mr. Randy Saucier, Owner

    Customer Contact

    • Mr. Steve Underwood, Manager
    • Mr. Randy Saucier, Owner

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/02/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On December ***** I went to Precision tune for an oil change and coolant fluid flush. Five minutes after leaving the shop my car began running hot. After calling the shop they sent a tow truck to pick my car up and admitted not filling both coolant tanks. I am afraid that this could cause long term damage to my car but there is no way of telling at this time. They admitted negligence and we should be compensated in some manner.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Angeline H

    1 star

    10/08/2023

    Precision Tune Auto Located at 4025 Victory Dr.; Columbus, GA 31903. replaced a fuel pump on my vehicle. A week later my check engine light came on. I took my vehicle back to them. The manager would not even look at it, he told me to put some miles on it. Check engine light was still on after several weeks. I took it back again, he told me the same thing again. I took it back a third time and the manager was out on sick leave. The mechanic that worked on my vehicle originally told me. that I would have to pay $350 for repair. I told him no. Why should I have to pay them anything when it should have been taken care of in the beginning. He told me that he could not make that decision, only the manager could. After that I kept calling for several weeks until I was told that the manager was back. When I took my vehicle back for the fourth time, I was told that the manager was too busy to see me. After that, I took my vehicle to the dealer for check engine light, they did not know that the fuel pump had just been replaced. They did a diagnosis, and I was told that I needed a new fuel pump. That was a shocker. They also said that the fuel pump was after market and it was faulty. They said that it was not a genuine factory part.

    Local BBB

    Better Business Bureau serving the Fall Line Corridor, Inc.

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