Complaints
Customer Complaints Summary
- 80 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/23/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fax Received: 2-23-2024 Sensitive information was sent to a general fax number of our company asking for information. The information is asking for employment verification but the information is all wrong. When attempting to reach out, the response felt like a phishing scam.Business Response
Date: 02/26/2024
Hello ********************,
RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 2/24/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information. If the person in question would like to get more information on the purpose of this employment verification, they can reach out to us through one of the following with this reference number: 311498121
1. Email ***************************************
2. Call ********************* or 113Thank you for the opportunity to explain our business approach.
Respectfully,
RNN Group ************* Team* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.
Customer Answer
Date: 02/27/2024
Complaint: 21339274
I am rejecting this response because:I have reached out using the email provided and have yet to hear a response. We are still receiving the requests and our employee who has the information being requesting has become increasing agitated. They still insist they have not taken any action in the past 3 months that would require employment verification.
Sincerely,
***********************************Business Response
Date: 02/27/2024
Hello ********************,
We do not have communication with **************, we solely contact businesses to verify employment. Since we are only the 3rd party, we do not know the specific reason for the verification. Per company policy, we can disclose our client information to the individual directly. ************** is welcome to reach out to us at this email, or call our office at ********************* or 113 with this reference number: *********. Our office operates during EST hours.
For reference, our email responses can take up to 24 hours.
Thank you,
RNN Group ************* TeamCustomer Answer
Date: 02/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:02/20/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business called my work without my permission and continued to ask questions even though the manager/owner was out of the office.Business Response
Date: 02/21/2024
Hello ******************,
RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 2/20/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
Note - We have responded today 2/21/24 to your inquiry that was sent to our email ************************************** on 2/20/24 and have answered your questions through there along with the client information.
Thank you for your time.
Respectfully,
RNN Group ************* Team
* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.Customer Answer
Date: 02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************************* (******)Initial Complaint
Date:02/20/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I run a business and employ people. This company contacted me today to request information about a person. They did not seem to have any authorization from the person to do so. I asked them to send me a signed release by the person they are seeking information on, and so I provided them my email address. It appears they asked for my email address under false pretenses, as they did not send me a signed release, but instead sent me a request for information without any signed release. It seems they were fishing for information, and also did that to me when requesting my email address.Also, when they emailed me, they apparently included the last 4 digits of the social security number of the person they are requesting information for. I am in ********** and this is a violation of California privacy law.No one should cooperate with this company. I think they are doing this for debt collections, but not advising people it is for debt collections, which is a violation of the Fair Debt Collection Practices Act. I happen to be an attorney running a law firm that represents individuals against companies violating their rights, so I'm well aware of all the laws this company violated when they contacted me twice.Business Response
Date: 02/27/2024
********************,
RNN Group wishes to address your concerns regarding the communication (BBB ID# ********* received on 2/20/24. For clarification, RNN Group performs third-party employment verification services for companies that have contracted for our services.
With regards to your request for a signed release, we contact employers to confirm active and full-time status, which is then confirmed with the individuals last 4-digits of the *** or the *** which is provided to us by our clients with *FCRA permissible purpose. At no time do we request salary, wage, hire date information or speak directly with the consumer to confirm the aforementioned information.
We appreciate the opportunity to provide you with clarity on the services we provide for our clients.
Respectfully,
RNN Group ************* Team
* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.Initial Complaint
Date:02/09/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was informed from a previous employer that this company called and left voicemail for verification of employment. I did not verify that this be done and information given was and could have been given to the wrong hands. I do not know why they are calling for my information and would like them to not contact my previous or future employment.Business Response
Date: 02/13/2024
Hello ******************,
RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 2/9/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 311418521
1. Email **************************************
2. Call ******************** or 113
Thank you for your time.
Respectfully,
RNN Group ************* Team
* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.Customer Answer
Date: 02/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:01/29/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a phone call from a representative from the RNN group asking personal questions and quoting the last 4 digits of my social security number. I directed them to call my corporate office as I didn't know the validity of this phone call.Business Response
Date: 01/31/2024
Hello ****************,
RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 1/29/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 311289933
1. Email **************************************
2. Call ******************** or 113
Thank you for your time.
Respectfully,
RNN Group ************* Team
* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.Initial Complaint
Date:01/29/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
RNN contacted my employer about if I was still working there. I do not appreciate a company calling mine as it causes conflict with mine. As they think Im seeking a new job. Remove my info.Business Response
Date: 01/31/2024
Hello ******************,
RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 1/29/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 311309049
1. Email **************************************
2. Call ******************** or 113
Thank you for your time.
Respectfully,
RNN Group ************* Team
* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.Initial Complaint
Date:01/18/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/18/24, the company RNN GROUP, had sent a fax to my employer looking to verify employment. Personal information was on this fax, that just about anyone would have access to. I have no credit in collections, as my credit score is excellent. I have not applied for any credit that has not been approved. This business seems very "shady", and do not want to be on there "list".Business Response
Date: 01/19/2024
Hello ************,
RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 1/18/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 311308420
1. Email **************************************
2. Call ******************** or 113
Thank you for your time.
Respectfully,
RNN Group ************* Team
* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.Customer Answer
Date: 01/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:01/16/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
RNN has contacted staff via email requesting my employment verification. The inquiry was not sent to appropriate personnel such as our human resources department. The email the inquiry was sent to is reviewed by staff who should not have access to information about my current or former employment and the inquiry sent contained the last 4 digits of an SSN. I have not provided permission to contact any employer and RNN does not indicated that this is a state or federal government related employment verification request request. I would like this company to stop sending employment verification requests or calling my current/former employers and others unless they have a valid state or federal government related need to obtain this information.Business Response
Date: 01/16/2024
Hello **********************,
RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 1/16/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 311219140
1. Email **************************************
2. Call ******************** or 113
Thank you for your time.
Respectfully,
RNN Group ************* Team
* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.Initial Complaint
Date:12/28/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/27/23 & 12/28/23: someone by the name of ********************* claiming to be with this company attempted to do an employment verification on me through my employer. I tried reaching out on 12/27/23 to find out what this was about but received no response on my personal contact information I left on her voicemail. She tried again 12/28/23 and since I am the manager of the company they were put through to me and when I asked why they were trying to do an employment verification on me as I had not given permission to anyone or applied for anything, I was told that she cannot tell me why they are doing the verification. I find to be very unprofessional and inappropriate since they have my personal information and cannot tell me why or how they got it which I am sure is within my rights.Business Response
Date: 12/28/2023
Hello ****************,
RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 12/28/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 3109460971. Email **************************************
2. Call ******************** or 113
Thank you for your time.
Respectfully,
RNN Group ************* Team
* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.Customer Answer
Date: 01/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:12/04/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been calling & practically harassing my place of previous employment trying to obtain my personal information. First by fax and then by phone, being rude and hanging up when not getting what they ask for. I don't know the reason for the request, but I do want it to stop IMMEDIATELY or I will have to pursue legal ramifications.Business Response
Date: 12/06/2023
Hello ****************,
RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 12/5/23. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. We also do not ask for personal information, we only confirm what we have on file. Our records show that one fax was sent on 11/23/23 and one call was made on 12/4/23. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 310321787
1. Email **************************************
2. Call ******************** or 113
Thank you for your time.
Respectfully,
RNN Group ************* Team
* The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.Customer Answer
Date: 12/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************************
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