Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an automated call on my work line and a subsequent call to my personal cell with no voicemail left. Both calls came in at 9:44am. I answered my work line and heard an automated message stating that I needed to be available at work to be served and have proof of ID and an HR representative or other party available to witness. Beyond that there was no information regarding the issue. This is the first time I have been contacted by this company and am unaware of what this could possibly be in regards to. This is basic harassment calling to just provide a recorded message about being served papers. The calls came in with Long Consulting showing alongside the phone number of ************. On my cell the location showed as ******, **.

  Business Response

  Date: 08/18/2023

  We regret any inconvenience you have experienced, and assure you that we are anxious to resolve this matter fairly. We here at Long Consulting Services LLC, are licensed and bonded insured as required to legally operate. Our contact to you, or any third party reference is by no means a deceptive scam nor a solicitation attempt. Please be advised, per FDCPA regulations that "this is an attempt to collect a debt, and any information obtained will be used for that purpose, and that purpose only." We apologize that you may not be satisfied with our collection tactics, however that does not neglect the fact that a breach of a legal binding contract occured in regards to your name and social security number. Several attempts have been made prior to our company reaching out to you, with no response from your end. We have received all the information from our Client pertaining to the matter. We however do not have on record where you ever disputed this matter during the primary phase of collections, so the account has been deemed as valid and you are being held liable for the balance owed. We are able to issue you a Validation of debt and assist you with options to resolve this matter amicably, otherwise your lack of response will be recorded as a refusal to pay. For further assistance contact our office at **************. Thank you for your prompt response!
  
  
  

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message regarding an important matter. I ams unfamiliar with the number provided and blocked it. The number kept returning as a scam. I called the phone number from someone else's phone and was placed on hold then disconnected. I called back and a representative answered but did not identify herself. when i asked what company it was she continued to say LCS. i could not locate any information via the web regarding that company name. when i proceeded to ask questions she stated i might be more familiar with the name of the company in question and then read the script regarding legal action and wage garnishment but refused to let me know of the so called company in question. she asked me to verify my social and when i stated that i was not comfortable in doing so she cut me off only to tell me that she already had it there and it was a simple yes or no question. when i asked who was the creditor before i released information i was not comfortable with releasing, she hung up on me. I optd out of receiving text messages and received a text back with the name of Long Consulting Services. The company, still shows invalid and nothing came back up with a valid website or any information other than the BBB list of complaints and after reading the responses from the so-called business makes me even more glad the rep disconnected the call. seemed more like a scam then a reputable collection agency. I DO NOT WANT TO BE CONTACTED AGAIN. I do not owe any debt with this company.

  Business Response

  Date: 08/04/2023

  We regret any inconvenience you have experienced, and assure you that we are anxious to resolve this matter fairly. We here at Long Consulting Services LLC, are licensed and bonded insured as required to legally operate. Our contact to you, or any third party reference is by no means a deceptive scam nor a solicitation attempt. Please be advised, per FDCPA regulations that "this is an attempt to collect a debt, and any information obtained will be used for that purpose, and that purpose only." We apologize that you may not be satisfied with our collection tactics, however that does not neglect the fact that a breach of a legal binding contract occured in regards to your name and social security number. Several attempts have been made prior to our company reaching out to you, with no response from your end. We have received all the information from our Client pertaining to the matter. We however do not have on record where you ever disputed this matter during the primary phase of collections, so the account has been deemed as valid and you are being held liable for the balance owed. We are able to issue you a Validation of debt and assist you with options to resolve this matter amicably, otherwise your lack of response will be recorded as a refusal to pay. For further assistance contact our office at **************. Thank you for your prompt response!
  
  
  

  Customer Answer

  Date: 08/04/2023

   
  Complaint: 20384763
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/14/2023

  Tell us why here...We regret any inconvenience you have experienced, and assure you that we are anxious to resolve this matter fairly. We here at Long Consulting Services LLC, are licensed and bonded insured as required to legally operate. Our contact to you, or any third party reference is by no means a deceptive scam nor a solicitation attempt. Please be advised, per FDCPA regulations that "this is an attempt to collect a debt, and any information obtained will be used for that purpose, and that purpose only." We apologize that you may not be satisfied with our collection tactics, however that does not neglect the fact that a breach of a legal binding contract occured in regards to your name and social security number. Several attempts have been made prior to our company reaching out to you, with no response from your end. We have received all the information from our Client pertaining to the matter. We however do not have on record where you ever disputed this matter during the primary phase of collections, so the account has been deemed as valid and you are being held liable for the balance owed. We are able to issue you a Validation of debt and assist you with options to resolve this matter amicably, otherwise your lack of response will be recorded as a refusal to pay. For further assistance contact our office at **************. Thank you for your prompt response!
  
  
  

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have called and texted me, my mother and my sister threatening to show up at my job or my home if they can't find me. I've called them back a few times and they have taken me off of the call list (if it was a real debt collector, they wouldn't do that anyway). I made a lady mad and she said she was putting me back on the call list. There was some jerk that cussed at me as well. Total scam place.

  Business Response

  Date: 07/26/2023

  We regret any inconvenience you have experienced, and assure you that we are anxious to resolve this matter fairly. We here at Long Consulting Services LLC, are licensed and bonded insured as required to legally operate. Our contact to you, or any third party reference is by no means a deceptive scam nor a solicitation attempt. Please be advised, per FDCPA regulations that "this is an attempt to collect a debt, and any information obtained will be used for that purpose, and that purpose only." We apologize that you may not be satisfied with our collection tactics, however that does not neglect the fact that a breach of a legal binding contract occured in regards to your name and social security number. Several attempts have been made prior to our company reaching out to you, with no response from your end. We have received all the information from our Client pertaining to the matter. We however do not have on record where you ever disputed this matter during the primary phase of collections, so the account has been deemed as valid and you are being held liable for the balance owed. We are able to issue you a Validation of debt and assist you with options to resolve this matter amicably, otherwise your lack of response will be recorded as a refusal to pay. For further assistance contact our office at **************. Thank you for your prompt response!
  
  
  

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20375279
  
  I am rejecting this response because:
  

  Show me the proof. I have yet to see any kind of valid information or proof. Oh wait, you can't, because you're nothing more than fraud.

  
  

  Business Response

  Date: 07/26/2023

  WE SEND YOU PROOF..IF YOU DONT OR CANT ******** SAY IT

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20375279
  
  I am rejecting this response because:
  
  This is Fraud. Fraud. Fraud. Fraud. Fraud.

  Show me proof of this so called bill instead of "ShE jUsT mAd ShE cAn'T ********* SaY yOu CaN't PaY". Get some better lines. You ****.

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message stating Dear *******************. To avoid non compliance and escalation please call ************. Text STOP to opt out. and once I followed up I was told that a cash advance is seeking legal action to collet a debt from ******************************************************************** the settlement amount same day. I was only provided little information and no real documentation other than a docu sign email pertaining the incorrect account number and amount to make a payment. I later followed up with the payday loan service in this case ACE CASH EXPRESS. And was advised my account was sold to NCA/ National Creditor Adjustor back in 2014 and there is no legal action taken place. With that being said this is a scam and harassment was also involved due to the demand of a payment on account that is not seeking legal action and threatening to follow up advising no payment was made. This account is owned by a known debt collector and I was advised that I was being informed wrong as national creditor adjustors are the current owners who is seeking payment on the account and Ace Cash express is not interested in the debt owed per proof of documentation provided. This account is being paid and taken care of by National Creditor Adjustors so please be advise I should not be receiving any more text messages or documentation to complete any form of payment.

  Business Response

  Date: 07/24/2023

  Tell us whWe regret any inconvenience you have experienced, and assure you that we are anxious to resolve this matter fairly. We here at Long Consulting Services LLC, are licensed and bonded insured as required to legally operate. Our contact to you, or any third party reference is by no means a deceptive scam nor a solicitation attempt. Please be advised, per FDCPA regulations that "this is an attempt to collect a debt, and any information obtained will be used for that purpose, and that purpose only." We apologize that you may not be satisfied with our collection tactics, however that does not neglect the fact that a breach of a legal binding contract occured in regards to your name and social security number. Several attempts have been made prior to our company reaching out to you, with no response from your end. We have received all the information from our Client pertaining to the matter. We however do not have on record where you ever disputed this matter during the primary phase of collections, so the account has been deemed as valid and you are being held liable for the balance owed. We are able to issue you a Validation of debt and assist you with options to resolve this matter amicably, otherwise your lack of response will be recorded as a refusal to pay. For further assistance contact our office at **************. Thank you for your prompt response!
  
  
  y here...

• Initial Complaint

  Date:07/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company has been continuously harassing me and my family members even though i have opted out of receiving text messages. i have not received anything in formal writing. i am in completely disagree to the tactics used by this company for a collection i am not being informed of

  Business Response

  Date: 07/19/2023

  We regret any inconvenience you have experienced, and assure you that we are anxious to resolve this matter fairly. We here at Long Consulting Services LLC, are licensed and bonded insured as required to legally operate. Our contact to you, or any third party reference is by no means a deceptive scam nor a solicitation attempt. Please be advised, per FDCPA regulations that "this is an attempt to collect a debt, and any information obtained will be used for that purpose, and that purpose only." We apologize that you may not be satisfied with our collection tactics, however that does not neglect the fact that a breach of a legal binding contract occured in regards to your name and social security number. Several attempts have been made prior to our company reaching out to you, with no response from your end. We have received all the information from our Client pertaining to the matter. We however do not have on record where you ever disputed this matter during the primary phase of collections, so the account has been deemed as valid and you are being held liable for the balance owed. We are able to issue you a Validation of debt and assist you with options to resolve this matter amicably, otherwise your lack of response will be recorded as a refusal to pay. For further assistance contact our office at **************. Thank you for your prompt response!
  
  
  

  Customer Answer

  Date: 07/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company leaves messages threatening to have me arrested at work and have my manager involved. Then they texted my ex wife who I have not been married to in almost 10 years. Very unprofessional and possibly illegal.

  Business Response

  Date: 07/19/2023

  We regret any inconvenience you have experienced, and assure you that we are anxious to resolve this matter fairly. We here at Long Consulting Services LLC, are licensed and bonded insured as required to legally operate. Our contact to you, or any third party reference is by no means a deceptive scam nor a solicitation attempt. Please be advised, per FDCPA regulations that "this is an attempt to collect a debt, and any information obtained will be used for that purpose, and that purpose only." We apologize that you may not be satisfied with our collection tactics, however that does not neglect the fact that a breach of a legal binding contract occured in regards to your name and social security number. Several attempts have been made prior to our company reaching out to you, with no response from your end. We have received all the information from our Client pertaining to the matter. We however do not have on record where you ever disputed this matter during the primary phase of collections, so the account has been deemed as valid and you are being held liable for the balance owed. We are able to issue you a Validation of debt and assist you with options to resolve this matter amicably, otherwise your lack of response will be recorded as a refusal to pay. For further assistance contact our office at **************. Thank you for your prompt response!
  
  
  

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20344397
  
  I am rejecting this response because: I have attached the text of the voicemail I received. The threatening voicemail is borderline illegal and certainly unprofessional. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/20/2023

  IF YOU DONT WANT TO PAY...OR NEED A RESON NOT TO PAY ...DONT PAY,,,,,

• Initial Complaint

  Date:07/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On several occasions, but recorded on both 7/18 and 7/19, this company harassed me via text and phone call. They threatened to come to my home and my office. I assume, given their harassing tactics that this is a debt collector. However, they never identified themselves as such, just stated that I would need to be available "between noon and 5 pm" (with no date) to "sign documents." They never identified who they were, what their purpose was or gave any other identifying information. Instead, they threatened legal action (with no information regarding what or why) and called and texted upwards of 10 times per day.

  Business Response

  Date: 07/19/2023

  We regret any inconvenience you have experienced, and assure you that we are anxious to resolve this matter fairly. We here at Long Consulting Services LLC, are licensed and bonded insured as required to legally operate. Our contact to you, or any third party reference is by no means a deceptive scam nor a solicitation attempt. Please be advised, per FDCPA regulations that "this is an attempt to collect a debt, and any information obtained will be used for that purpose, and that purpose only." We apologize that you may not be satisfied with our collection tactics, however that does not neglect the fact that a breach of a legal binding contract occured in regards to your name and social security number. Several attempts have been made prior to our company reaching out to you, with no response from your end. We have received all the information from our Client pertaining to the matter. We however do not have on record where you ever disputed this matter during the primary phase of collections, so the account has been deemed as valid and you are being held liable for the balance owed. We are able to issue you a Validation of debt and assist you with options to resolve this matter amicably, otherwise your lack of response will be recorded as a refusal to pay. For further assistance contact our office at **************. Thank you for your prompt response!
  
  
  

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Long Consulting Services contacted me about an old debt with Check into Cash from 2015. I was pressured to pay immediately. When I called back and asked for documentation, I could hear yelling in the background, Tell her to pay the ******* bill.I originally talked to ***************************. Mr *************************** told me not to call back and bother him over such a small amount. He said I was wasting his time!

  Business Response

  Date: 07/18/2023

  We regret any inconvenience you have experienced, and assure you that we are anxious to resolve this matter fairly. We here at Long Consulting Services LLC, are licensed and bonded insured as required to legally operate. Our contact to you, or any third party reference is by no means a deceptive scam nor a solicitation attempt. Please be advised, per FDCPA regulations that "this is an attempt to collect a debt, and any information obtained will be used for that purpose, and that purpose only." We apologize that you may not be satisfied with our collection tactics, however that does not neglect the fact that a breach of a legal binding contract occured in regards to your name and social security number. Several attempts have been made prior to our company reaching out to you, with no response from your end. We have received all the information from our Client pertaining to the matter. We however do not have on record where you ever disputed this matter during the primary phase of collections, so the account has been deemed as valid and you are being held liable for the balance owed. We are able to issue you a Validation of debt and assist you with options to resolve this matter amicably, otherwise your lack of response will be recorded as a refusal to pay. For further assistance contact our office at **************. Thank you for your prompt response!
  
  
  

  Customer Answer

  Date: 07/23/2023

  I will be happy to resolve this debt, if I can receive documentation concerning this debt.  
  The man I spoke to refused to send me any documentation concerning this account.  

  Business Response

  Date: 07/25/2023

  We regret any inconvenience you have experienced, and assure you that we are anxious to resolve this matter fairly. We here at Long Consulting Services LLC, are licensed and bonded insured as required to legally operate. Our contact to you, or any third party reference is by no means a deceptive scam nor a solicitation attempt. Please be advised, per FDCPA regulations that "this is an attempt to collect a debt, and any information obtained will be used for that purpose, and that purpose only." We apologize that you may not be satisfied with our collection tactics, however that does not neglect the fact that a breach of a legal binding contract occured in regards to your name and social security number. Several attempts have been made prior to our company reaching out to you, with no response from your end. We have received all the information from our Client pertaining to the matter. We however do not have on record where you ever disputed this matter during the primary phase of collections, so the account has been deemed as valid and you are being held liable for the balance owed. We are able to issue you a Validation of debt and assist you with options to resolve this matter amicably, otherwise your lack of response will be recorded as a refusal to pay. For further assistance contact our office at **************. Thank you for your prompt response!

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls from the following numbers associated with ************* services:************** ************** ************** telling me that i need to fill out documents that require signature from me and will involve my HR director or Supervisor at work. They did not give me any detail or description of what document or servable information on their behalf. It's a scam, and needs to stop. They're calling everyone i know and telling them about me and this false information. I don't know how or why they got my number, but please investigate them and stop this madness. Thank you.

  Business Response

  Date: 07/11/2023

  We regret any inconvenience you have experienced, and assure you that we are anxious to resolve this matter fairly. We here at Long Consulting Services LLC, are licensed and bonded insured as required to legally operate. Our contact to you, or any third party reference is by no means a deceptive scam nor a solicitation attempt. Please be advised, per FDCPA regulations that "this is an attempt to collect a debt, and any information obtained will be used for that purpose, and that purpose only." We apologize that you may not be satisfied with our collection tactics, however that does not neglect the fact that a breach of a legal binding contract occured in regards to your name and social security number. Several attempts have been made prior to our company reaching out to you, with no response from your end. We have received all the information from our Client pertaining to the matter. We however do not have on record where you ever disputed this matter during the primary phase of collections, so the account has been deemed as valid and you are being held liable for the balance owed. We are able to issue you a Validation of debt and assist you with options to resolve this matter amicably, otherwise your lack of response will be recorded as a refusal to pay. For further assistance contact our office at **************. Thank you for your prompt response!

• Initial Complaint

  Date:07/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps texting my family members with the following,*********************** we have exhausted all resources trying to reach you. Call ************ immediately. Refer to file# when calling. Text STOP to opt out.Unacceptable!

  Business Response

  Date: 07/06/2023

  We regret any inconvenience you have experienced, and assure you that we are anxious to resolve this matter fairly. We here at Long Consulting Services LLC, are licensed and bonded insured as required to legally operate. Our contact to you, or any third party reference is by no means a deceptive scam nor a solicitation attempt. Please be advised, per FDCPA regulations that "this is an attempt to collect a debt, and any information obtained will be used for that purpose, and that purpose only." We apologize that you may not be satisfied with our collection tactics, however that does not neglect the fact that a breach of a legal binding contract occured in regards to your name and social security number. Several attempts have been made prior to our company reaching out to you, with no response from your end. We have received all the information from our Client pertaining to the matter. We however do not have on record where you ever disputed this matter during the primary phase of collections, so the account has been deemed as valid and you are being held liable for the balance owed. We are able to issue you a Validation of debt and assist you with options to resolve this matter amicably, otherwise your lack of response will be recorded as a refusal to pay. For further assistance contact our office at **************. Thank you for your prompt response!
  
  
  

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20281611
  
  I am rejecting this response because:
  This company is harassing me. Threatening to show up at my place of employment and my home! 
  

  See attached. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/07/2023

  THE ACCOUNT IS CLOSED