Reviews

Review Details

• Review fromKeith S

  Date: 11/30/2022

  1 star
  Do not use this company! I was originally quoted around $3500 to move some household items and a motorcycle. I explicitly called out the motorcycle and they included that in the quote. I also walked through all the items I was moving. A "quality assurance" person had a follow-up call with me. I again walked through all the items I was moving and raised the price to $4500. Okay. I When the movers showed up (a day before I had to be out of the house), they changed the price to $7200. When I complained, they pointed to the contract that had added fees for bulky items. I had told Allied about the bulky items from the start. Their price was supposed to include that.In the initial call, they said my items should be delivered in **** days. When the movers came, I told them that I didn't need them any earlier than 10 days. After 10 days and no communication on my delivery date, I called Allied. They didn't know when my stuff was coming because they are a moving broker; not the moving company. They claimed they called the company, but haven't heard back, but again, pointed to the contract that said they have a 3 week window after the date I gave them which was set at 10 days after I moved. So, I might have to wait over a month to get my stuff. And, at this point, I still don't know when it might arrive.This company is as close to a scam as you can get. They will tell you one thing, but put language in their contracts that they then use against you. Just look how they respond to the complaints here - citing technicalities on why the customer was wrong and not them. Don't make the mistake I did. Avoid this company at all costs!

  Allied One Moving and Storage LLC

  Date: 12/01/2022

  Hello *****,

   

  I appreciate you taking the time to provide feedback about your experience. I recognize in your statement that you would rather not hear the points in the estimate that address your description of what transpired during your relocation. I will say though that not only are we forthcoming with all the information in your review by providing it in the agreement that is signed by our customers but we also verbally explain these *********** to our customers as well. During the booking process or whenever a customer contacts our **************** team we address all questions and concerns with complete transparency. We would like to offer our sincere apologies that our services did not meet your expectations, however I can confirm that your shipment has been loaded for delivery and should arrive within 7 business days. Do not hesitate to contact our **************** Department as it would be our pleasure to address any question or concern you may have.

   

  Kindest regards,

   

  *********************

• Review fromMandy

  Date: 11/20/2022

  1 star
  This 3 part **** was one of the worst and most expensive experiences of my life! My poor mom who just lost her only husband :(. Allied One is the broker that ropes you in with the most minimal quote from any other reputable company. I was initially sold because they sold themselves as Allied (the big trucks you see everywhere, no, its NOT THEM!) and talked about their huge reputation. They quoted me just over 3k to move my mother, her cat, and about 900 square-foot of furniture 850 miles, and at the end we paid $7k and so many broken promises, HUGE DELAYS, and scams. DO NOT EVER DEAL WITH THEM! I wouldnt wish this company on my very worst enemy!

  Allied One Moving and Storage LLC

  Date: 12/13/2022

  Good Afternoon ***************************,

   

  We are most genuinely apologetic that your experience did not meet your expectations. We identify ourselves very clearly as Allied One Moving and Storage in our verbal interactions as well as our written communication.  We are happy that we were able to complete your relocation and understand how frustrating delays and price increases can be. We are also very transparent with our customers by providing them with ample information during the relocation process to properly set their expectations. We have forwarded your feedback to upper management and will be implementing some changes based on the consideration of the feedback you provided.

   

   

• Review fromCarol M

  Date: 11/15/2022

  1 star
  Stay away! I wish I had looked at this before I booked with them. They wanted money BEFORE I saw the contract. Stupidly I gave them banking info, but I did not sign the contract. They still attempted to draft our account. They are thieves and liars. I should have known better when ** kept saying, "We are good people." I called 5 times and talked to 3 different people and they wanted me to sign for a refund. I said I wouldn't and they said they would not process the refund until I signed the agreement. I NEVER SIGNED THE FIRST CONTRACT. We went to the bank to stop payment - even though the payment was NEVER agreed upon. Horrible experience!!!

  Allied One Moving and Storage LLC

  Date: 11/15/2022

  Good afternoon *****************************,

  
  

   

  
  

  We would like to thank you for allowing us the opportunity to resolve this issue for you. After carefully reviewing your file and investigating the issues I can confirm a payment was processed in error however that payment has been voided. We apologize for any inconvenience and we are not requiring you to sign for a refund. As the payment has been voided your account should not reflect any charges being debited. Once again we appreciate the opportunity to get this resolved for you.

  
  

   

  
  

  Kindest regards,

  
  

   

  
  

  *********************

  
  

   

• Review fromElizabeth J.

  Date: 11/12/2022

  1 star
  This company is very Fraudulent they are very Rude and disrespectful and Very tricky They lied to you about pricing just to get your business and get a big deposit from you and at the end they Raise the price double triple of the original price for your move so you cancel and they wont give your deposit back they literally steal from people this company shouldnt exist I had this very bad experience today 11/11/2020

  Allied One Moving and Storage LLC

  Date: 11/15/2022

  Good Afternoon *********************************,

   

  Thank you for reaching out and providing feedback about your experience. After reviewing your file, I can confirm that you submitted a cancellation request grossly outside of the 48 hour cancellation window. You booked services with us on 08/20/2022 and submitted cancellation requests on 11/14/2022. Unfortunately we are not able to honor a refund at this time, however we would be more than happy to execute your move. I invite you to reach out to our *************************** and provide dates so we can get you back on the schedule.

   

  Kindest regards,

   

  *********************

• Review fromCharles T

  Date: 11/05/2022

  1 star
  They only want to push to make a contract, very unprofessional and no friendly at all. They kept doing sales pitch and talking about price. I wanted good service and it seems they only talk a big game but don't actually know how to give good service. I am only guessing but their coordinators work on commission which is why they are so pushy about things. Didn't take more then 5 mins to decide not to go with them.

  Allied One Moving and Storage LLC

  Date: 11/07/2022

  Good Afternoon,

   

  Thank you for your feedback. I recognize you are stating our Moving Coordinators approach was too aggressive for your liking. This feedback is valuable to us and has been escalated to the *********************** in order to provide a better experience for our customers.

   

  Kindest regards,

  *********************

  Allied One Moving and Storage LLC

  Date: 11/08/2022

  Good Afternoon,
  
  
  
  Thank you for your feedback. I recognize you are stating our Moving Coordinators approach was too aggressive for your liking. This feedback is valuable to us and has been escalated to the *********************** in order to provide a better experience for our customers.
  
  
  
  Kindest regards,
  
  *********************
  
  
  
  
  

• Review fromGerald M

  Date: 11/04/2022

  1 star
  DO NOT USE THIS COMPANY!!!! Tried to cancel and get a refund. Spoke with ****. Kept repeating himself about about DOT fees they have paid therefore no refund after a 48 window of time. Was not interested in refunding my money that was 3 days ago. Please read this reviews carefully. Not one good review!

  Allied One Moving and Storage LLC

  Date: 11/07/2022

  Good Afternoon ***************************,

  
  

   

  
  

  We appreciate your feedback about your experience. After carefully reviewing your file I can confirm your move is on hold status. You are not eligible for a refund due to submitting a cancellation request outside of the 48 hour window provisioned in the agreement. Whenever you are ready to move forward with your relocation, kindly contact **************** and inform us of the desired dates and we will schedule your move accordingly.

  
  

   

  
  

  Kindest regards,

  
  

  *********************

• Review fromJessica R.

  Date: 11/03/2022

  1 star
  This is a joke of a company. We planned a move from **** to Virginia and were assured everything would be taken care of. We have never used a moving company before and after this experience never will again. The first representative sales associate we spoke to was very kind and gave us a few discounts which was nice. A quality assurance associate called three weeks later and tried pressuring us to pay $3,000 more because our original quote wouldn't cover what was originally quoted. I told him we weren't changing anything and then he started talking down to me as if I don't know what I packed myself to move. And demanded to speak to my husband even though I'm the one who scheduled everything. The driver called a few days later stating that he wouldn't take 1/2 of the things on the manifest without an additional $4,000. That Allied One doesn't know what they're doing. He said he'd be at my home the next day and would go over the manifest in person. Pick up day comes and no movers show up or answer their phone or text messages. They finally respond the next day with " GOD, we've been having problems with the truck" as if I were bothering them inquiring about their location. I called the moving company and relayed the message. Our pick up window has come and gone. My husband is mostly likely going to lose his new job because he's still waiting for movers to come pick up our things. Allied one moving and storage has yet to respond with a solution. Apparently they don't have supervisors or corporate offices with phone numbers to contact anyone other than customer service.

  Allied One Moving and Storage LLC

  Date: 11/07/2022

  Good Afternoon *************************,

   

  We really appreciate you providing your feedback and would like to offer our sincerest apologies for the experience you are sharing. We do not condone our agents being rude and we have forwarded the feedback about your ***************** experience to the Head of that department so they will be able to correct the agent's mishaps. We also recognize that you experienced a delay in your pick up, however the carrier has advised that you canceled with the driver when they called to advise you they were due to arrive within the hour. Nevertheless your feedback has been escalated to our ******************* in order to allow them to review our Carrier Relations with the motor carrier that was assigned to your relocation request. Once again we appreciate your business and your feedback.

   

  Kindest regards,

   

  *********************

  Allied One Moving and Storage LLC

  Date: 11/08/2022

  We really appreciate you providing your feedback and would like to offer our sincerest apologies for the experience you are sharing. We do not condone our agents being rude and we have forwarded the feedback about your ***************** experience to the Head of that department so they will be able to correct the agent's mishaps. We also recognize that you experienced a delay in your pick up, however the carrier has advised that you canceled with the driver when they called to advise you they were due to arrive within the hour. Nevertheless your feedback has been escalated to our ******************* in order to allow them to review our Carrier Relations with the motor carrier that was assigned to your relocation request. Once again we appreciate your business and your feedback.
  
  Kindest regards,
  
  ******* ***

• Review fromJessica C

  Date: 10/29/2022

  1 star
  SCAM AND FRAUD. These people give you an extremely low quote, take a deposit and then you literally never hear from them again. The two times Ive reached someone on the phone they transferred me to someone else who kept me on hold for ten minutes just to say no one was there and they couldnt receive voicemails. No one shows up! Stay far far away and use a reputable long distance mover!

  Allied One Moving and Storage LLC

  Date: 11/01/2022

  Good Afternoon *****************************,

  
  

  Thank you reaching out and providing feedback about your experience. According to our records, I can confirm that our agents have answered all calls from you received during business hours.

  
  

  Our agents also attempted to reach out to you on multiple occasions to no avail. The carrier also reached out to you to confirm when he would execute your move and you advised the carrier that you no longer wished to move forward.

  
  

   

  
  

  We apologize for any inconvenience and once again we also appreciate your feedback.

• Review fromBetty L

  Date: 10/28/2022

  1 star
  STAY AWAY FROM THEM!!!!This company is for sure a scam, all they want is to get your money upfront. They don't even deserve 1 star. They are rude and thieves. Got a quote for a 2 bedroom apartment move asked for a deposit and then when the ** department called back said we needed more space than what was quoted and doubled the price of the move. We indicated we couldn't afford that amount and he tricked and pressured us into signing the new agreement stating that it was for our protection that if we didn't need all the space that we wouldn't have to pay it, and we would have secured enough space for everything. He was rude and lied to our face and said to trust him that this would benefit us. His name is ********* with their ** department. Stay away from them please don't let them scam you. We ended up losing $3300 of deposit money that ********* forced/rushed us to pay while on the phone with him or he would cancel the move. They are LIARS and can't be trusted with your personal items either as they can't guarantee you when your items will be delivered. They will keep your items hostage. Worst experience ever.

  Allied One Moving and Storage LLC

  Date: 11/01/2022

  Good Afternoon *************************,

  
  

   

  
  

  We really appreciate you taking the time to provide us with your feedback. Please be assured it is very valuable to us. We do not condone nor tolerate rudeness or false perceptions to be portrayed by any of out employees. The ***************** representative may make recommendations to ensure your move goes as smooth as possible. You are in no way obligated to move forward with the recommendations.  We invite you to contact **************** and allow us to schedule your move honoring your original estimate, if indeed you are sure that no more space will be required to execute your move because you are not adding any items. Thank you kindly.

• Review fromKirk B.

  Date: 10/27/2022

  1 star
  Complete **** ... they charged over $8,000 to move our furniture from IL to FL. All but two pieces arrived destroyed and many of our boxed items were damaged as well. The total damage to our belongings was close to $25,000. It also took four weeks to deliver the belongings when we were promised between three and five days. They are tied to an insurance company that is a **** as well. PLEASE avoid them at all costs. .

  Allied One Moving and Storage LLC

  Date: 11/01/2022

  Good Afternoon ***********************,

  
  

   

  
  

  Thank you for providing your experience. Most carriers in our network work diligently to ensure the safe arrival of the property of our patrons. We have forwarded the feedback of your experience to our dispatch department for further investigation into this particular carrier and our relations with them. We invite you to contact **************** so we are able to provide you with the claims information and facilitate the claims process which will enable you to receive compensation for your damaged items.