Business Profile

Moving Brokers

Allied One Moving and Storage LLC

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Complaints

Customer Complaints Summary

54 total complaints in the last 3 years.
0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is fraudulent, rude, disrespectful, very ruthless and lies to you from the very start. I spoke to *********************** on 12/07/2022 at 4:40PM ET. I am 61 yrs old and this is my first out-of-state move. **************** took advantage of me from the start, knowing this was my first move. He ensured me over and over that he would be my main contact throughout the move - this was a blatant lie. I've been trying to reach him for 2 weeks with no response. ************** gave me a "quote" and told me I need to sign the quote to move forward and asked me for a $1,455.56 deposit. I told him I didn't feel comfortable with that until I had a contract to review. He agreed, after a long back and forth, to take a $200 deposit and an additional $1,255.56 once I reviewed the contract and made a decision. That is not what happened. ************** sent me a copy of the estimate but never a contract. What I didn't know at the time, by signing the estimate, I was actually signing a contract. Within 30 days, Allied One Moving debited my bank account for $1,255.56 without my knowledge. When I contacted "Moving Services" to get a refund on my deposit and explain what had happened, I was told I only had 48 hours from the time I signed the "estimate" to get my refund back. The person I spoke to would not let me finish a sentence and kept interrupting me, she was basically bullying me. She wouldn't allow me to explain myself and just kept repeating "Read Your Contract" it will answer all your questions. I told her I never received a contract, she said your estimate is the contract. WHAT???? I asked to speak to someone in management and was told there is no management, again WHAT???? So basically, they are keeping my deposit for a service they are not providing. I don't have any money to spare and not getting my deposit back is creating a hardship and affecting my ability to move. I need to hire a reputable mover but I can't until I get my deposit from Allied One back. HELP!
Business Response
Date: 01/12/2023
Good Morning ********************,

Your file indicates you have communicated with our Customer ******************** and expressed that you are moving forward with our services. We appreciate your business and look forward to meeting your expectations with stellar service.

Kindest regards,

*********************
Customer Answer
Date: 01/20/2023

Complaint: 18714401

I am rejecting this response because: I am not proceeding with the service of Allied One Moving. Allied One is a broker that ropes you in with the most minimal quote from any other reputable company. I was initially sold because they sold themselves as Allied (the big trucks you see everywhere, no, that's not them) and talked about their great reputation. They required money BEFORE they sent me a contract. Stupidly I gave them my banking information, as I was told I was only signing the estimate, not the contract which was a blatant lie. I called them multiple times telling them they debited $1,255.56 from my bank account without my approval. I was told since I signed the estimate, that was all the approval they needed to debit my bank account. ************ scams money from people and doesn't provide the service they promise. *********** is very fraudulent and they are very rude and disrespectful as well as very tricky. They kept repeating about DOT fees they have paid therefore no refund after a 48 hour timeframe. They gave me a very low quote and then I literally never heared from them again. ************ should not be in business, they scammed me out of my hard earned money, lied to me, and forced/rushed me to pay a deposit while on the phone with them or he would cancel the move. Worst experience ever! Allied One Moving and Storage is a scam! They take advantage of people at their most vulnerable time and walk away with your money. I want my $1,255.56 deposit back as I had to hire a more reputable mover. A deposit is a specified amount of money that is paid upfront in order to ensure that the move will go through and that the services will be provided. That is not what happened and they took advantage of me.
Sincerely,

********************
Business Response
Date: 01/24/2023
Good Morning ********************,
I appreciate your feedback about your experience and the information you provided to support your claim. We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully receive your business or recommendation in the future. Our records indicate that you booked our services on 12/07/2022 for a space reservation of 550 cubic footage at $3.25 per CF and pick up window of 02/15/2023-02/17/2023. Your inventory list amassed 27 different items consisting of 76 individual pieces.The total cost of the relocation was $3380.63 which included a discount of $200.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a partial deposit to Allied One Moving and Storage in the amount of $200.00 with a post dated amount of $1255.56 to be debited from the account provided on 12/30/2022.
The relocation process is extremely difficult as it is and thats why we at Allied One Moving and Storage, offer our services as a broker to facilitate the process which allows our clients some peace of mind. A part of that piece of mind comes from the information that we provide to our clients. The main purpose of any contract is to establish a relationship and define the responsibilities of the parties entering into an agreement which the contract is a visual representation of. The contract protects all parties involved by allowing each party cognizance of the expectations and obligations. It is in fact the responsibility of the client to read and review the Contract to which they are signing and agreeing upon. You were provided an ample opportunity to do so by participating in the Electronic Signature process. You provided the electronic signature by completing a process initiated by the Booking Agent. The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List which is displayed at the bottom of the page. The Booking Agents executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move. And the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. As aforementioned there is sufficient time allowing you the opportunity to read and review the contract and the client will be instructed to do so. Subsequent to reviewing the contract, the client scrolls down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page where the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then the client is required to enter their name and email address into the corresponding fields. When the fields are completed with their information, the client is instructed to click on the **** Button to the right that submits the completed document to our database.
Electronic Signature:

Document Emailed On: Wednesday, 12/07/2022 04:40:25 PM (ET)
Document Signature Name: **********************
Document Signature Email: *********************
Document Signature Date: Wednesday, 12/07/2022 04:42:06 PM (ET)
Document Signature IP Address: *************
Internet Browser: Chrome

Each of your grievances are addressed in the terms and conditions of The Binding Moving Estimate. Our role as a broker is delineated clearly in the Binding Moving Estimate and I would like to reiterate that the manner in which the electronic signature process is constructed allows the customer ample time to read, review and accept the terms and conditions set in the policy. A deposit payment was remitted to Allied One Moving and Storage for services that have been rendered. We coordinated your ************* our role dictates per policy. Your relocation was routed, scheduled and accommodated.
After reviewing your interaction with your moving coordinator, I can verify that contrary to your complaint your Moving Coordinator did in fact identify our organization as Allied one Moving and Storage as well as inform you specifically that we are a moving broker. The moving coordinator also offered to beat a quote you received from another company. During the conversation he extensively reviewed your inventory with you as well as explained the moving process to you with transparency. The payments were explained to you and listed on the Binding Moving estimate which you signed and agreed to.
I understand your frustration with the issues, however we are adhering to the stipulations of our Terms and Conditions. I regret to inform you that in this case a refund has not been approved by Management, nor has a billing adjustment.Your file is currently on hold and you have the ability to use your deposit toward a move up until 12/07/2023.
Kindest regards,
***********************;

Customer Answer
Date: 02/09/2023

Complaint: 18714401

I am rejecting this response because: I was NOT given ample time to read, review and accept the terms and conditions set in the policy. I told your agent that I wanted to read the "ESTIMATE" and get back to him. I was told that I would no longer receive this pricing if I didn't put a deposit down immediately while I was on the phone with him. Your agent used High Pressure Sales Tactics to confuse and get me to agree to something I would not have agreed to given the fact that I was NOT allowed ample time to read, review and accept the conditions of your policy. I was pushed by your agent to believe I was signing an "ESTIMATE" not a contract. He used manipulative talk to confuse me. If you're company feels right in swindling people out of their hard earned money, the BBB should investigate this further and see how many times this has been done to other people. The contract you provide is geared to benefit only your company and not the customer. ******************** One ********************** is corrupt and appalling. ALLIED ONE is not a moving company, they will say anything on the phone to get you to sign a contract then hire a crooked 1-star moving company complete the move and wash their hands from the damages. I will not give up in requesting a refund for my deposit. You scammed and took advantage of a senior citizen by lying and using high pressure sales tactics. The estimate that was provided to me was incorrect and did not list half of the items I needed to move. Your company is a complete and total SCAM. Your reviews on the BBB website says it all! I deserve my deposit back. I was disrespected by your customer service department and lied to by your sales agent. My efforts will not stop with the BBB, I will take this as far as I need to to get my deposit back. This is definitely not over.

Sincerely,

********************
Initial Complaint
Date:01/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We contacted Allied One Moving and Storage to relocate a ****s Victorian Bedroom Set that we purchased. ******, their representative claimed that they had much experience in moving antique furniture and would take the utmost care in assuring that my furniture would not be damaged. He spent nearly an hour to convince me that they knew what they were doing regarding the handling of antique furniture. This could not have been further from the truth, as they contracted the job to Oasis Moving Company, which has an abysmal record for damaging customers property. ***** was clearly incompetent and totally negligent. They were nine days late in picking up our furniture, which was a breach of the contract that we signed with Allied One. When they did come to deliver our furniture they did so without so much as a courtesy phone call, and were in an extreme rush to get done. Both of the movers were totally untrained and took absolutely no care to protect our furniture from damage. Instead of sharing the load between the two movers, they attempted to carry the extremely heavy and bulky items by theirselves. As a result, they severely damaged two of the marble tops on the dresser, which were broken into three pieces. They did their utmost to try and conceal the damage by inserting them into the moving blankets. When we discovered the first damaged piece, and asked what had happened they didnt say a word. About that time I received an important phone call from my bank that I had to respond. I spoke to them for about five minutes and when I returned, the movers had gone without saying a word. Nearly half of the items were still rapped in shipping material and unassembled. They also left without collecting their five shipping blankets as well as a couple of items that dont belong to us. When they first arrived they attempted to collect an additional $230.00 dollars, claiming they had to carry the items too far. It was approximately ***** feet, from the truck to the front door.
Business Response
Date: 01/10/2023
Good Morning *********************,
I appreciate your feedback about your experience and the information you provided to support your claim. We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully receive your business or recommendation in the future. Our records indicate that you booked our services on 11/14/2022 for a space reservation of 286 cubic footage at $5.25 per CF and pick up window of 11/29/2022-12/01/2022. Your inventory list amassed 3 different items consisting of 3 individual pieces.The total cost of the relocation was $2126.73 which included a discount of $1000.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage in the amount of $572.00.
The relocation process is extremely difficult as it is and thats why we at Allied One Moving and Storage, offer our services as a broker to facilitate the process which allows our clients some peace of mind. A part of that piece of mind comes from the information that we provide to our clients. The main purpose of any contract is to establish a relationship and define the responsibilities of the parties entering into an agreement which the contract is a visual representation of. The contract protects all parties involved by allowing each party cognizance of the expectations and obligations. It is in fact the responsibility of the client to read and review the Contract to which they are signing and agreeing upon. You were provided an ample opportunity to do so by participating in the Electronic Signature process. You provided the electronic signature by completing a process initiated by the Booking Agent. The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List which is displayed at the bottom of the page. The Booking Agents executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move. And the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. As aforementioned there is sufficient time allowing you the opportunity to read and review the contract and the client will be instructed to do so. Subsequent to reviewing the contract, the client scrolls down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page where the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then the client is required to enter their name and email address into the corresponding fields. When the fields are completed with their information, the client is instructed to click on the **** Button to the right that submits the completed document to our database.
Electronic Signature:

Document Emailed On: Monday, 11/14/2022 06:37:36 PM (ET)
Document Signature Name: *********************
Document Signature Email: ****************
Document Signature Date: Monday, 11/14/2022 06:42:25 PM (ET)
Document Signature IP Address: 66.168.242.2
Internet Browser: Safari
Each of your grievances are addressed in the terms and conditions of The Binding Moving Estimate. Our role as a broker is delineated clearly in the Binding Moving Estimate and I would like to reiterate that the manner in which the electronic signature process is constructed allows the customer ample time to read, review and accept the terms and conditions set in the policy. A deposit payment was remitted to Allied One Moving and Storage for services that have been rendered. We coordinated your ************* our role dictates per policy. Your relocation was routed, scheduled and accommodated. We would like to offer our sincerest that you experienced a delay during your pick up. A pickup can be delayed for unforeseen circumstances such as but not limited to weather, traffic, road construction, illness or injury on the job and mechanical failure. In your case, the carrier did advise that weather did delay their scheduled route and they did communicate this to you as well. Per Section 14:
14. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. ALLIED ONE MOVING AND STORAGE WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. ALLIED ONE MOVING AND STORAGE WILL NOT ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.

We can appreciate your position that the motor carrier designated to execute your relocation bore a distasteful reputation. We would like to assure you that we utilize a network of carriers that are Authorized for hire per DOT. If a carrier is not authorized for hire they are not assigned any jobs. The carrier that was designated for your move was Authorized for Hire per DOT. I would like to thank you for that feedback and I hope it pleases you to know that I have forwarded that feedback to the proper channels in order to improve the quality of our customers experiences with our carriers. We would like to offer our sincere apologies for the dissatisfaction you have expressed in your grievances nonetheless permit me to draw your attention to Section # 4 of The Binding Moving Estimate:
4. THE CUSTOMER HAS HIRED ********************** AS A ********************** COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER, IN ACTING AS A SHIPPER AGENT ONLY, ALLIED ONE MOVING AND STORAGE IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. THE CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN GOODS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. ALLIED ONE MOVING AND STORAGE WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE.
Permit me to explain the process that is undergone in the event a claim is required to be pursued. When a client advises our staff that they have missing or damaged items subsequent to them accepting their delivery from the carrier, our staff will contact the carrier to see if any of the items can be found in their warehouse. Generally, this process can take 1 to 2 weeks and the carrier will make accommodations to retrieve any items that were delivered to the client that are not theirs or bring located items to the client per the email. In the event, there is damage to the clients goods, the client will have an opportunity to file a claim under the carriers insurance policy through the carriers claims company. The client will be provided the Carriers Information and DOT & MC # 's as registration information and the ************** information. Our Staff is not allowed to file a claim for a client. The client must contact the claims company on their own to complete this process. Also, our Staff does not have access to the ************** database or records. Any updates or details regarding a client's claim, the client MUST contact that company directly. Your estimate included Basic Valuation Protection at $0.60 per lbs. per article with no cost to you. Your file indicates you did inform our *************************** of the damage that transpired during the execution of the relocation, however you were instructed to contact us subsequent to finding all the damage that was done to the household goods. We invite you to contact our *************************** at ************ and allow us to assist you with the claims process personally.
I understand your frustration with the issues, however we are adhering to the stipulations of our Terms and Conditions. I regret to inform you that in this case compensation to pay for damaged items has not been approved by Management, nor has a billing adjustment or refund.
Kindest regards,
*********************
Initial Complaint
Date:12/30/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 29 December 2022 I called Allied One Storage and Moving to get a quote for moving my mother from ******** to ******. The salesman *********************** was so pushy he talked me right through a contract that signed stating if I use a credit card I wave the 48 hour cancellation rights to getting my money refunded. I never heard the salesman say this and so I signed the contract. Later that night my mother decided to not use that company so I call on the 30th to cancel and ** told due to singing the contract that stated I wave my rights to 48 hour cancellation I cannot get my money back now. The only thing I can do is use that money within a year with the company for moving. I do not remember being told about using a credit card waving the right to cancel and a refund. The salesman was so pushy he had me sign and he if he did say I lose my right to cancel I dont remember. I was charged $981.56 for a deposit which is now waved due to this.
Business Response
Date: 01/03/2023
Good Afternoon *********************** ,
We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully receive your business or recommendation in the future. Our records indicate that you booked our services on 12/29/2022 for a space reservation of 286 cubic footage at $4.00 per CF and pick up window of 01/22/2022-01/24/2022. Your inventory list amassed 12 different items consisting of 52 individual pieces.The total cost of the relocation is $2451.60 cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage in the amount of $981.56
I recognize in your grievance you stated that you were unaware of the Cancellation Policy provisioned in the agreement you entered into by signing The Binding Moving Estimate at the time of your booking. Allow me to draw your attention to the Electronic Signature Process that you participated in on 12/29/2022. Allied One Moving and Storage outlines all details such as charges, fees, policies and procedures quite clear in The Binding Moving Estimate. It is the responsibility of the client to read and review the Contract to which they are signing and agreeing upon. You were provided an ample opportunity to do so by participating in the Electronic Signature process. You provided the electronic signature by completing a process initiated by the Booking Agent. The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List which is displayed at the bottom of the page. The Booking Agent executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move, as well as the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. As aforementioned there is sufficient time allowing you the opportunity to read and review the contract and the client will be instructed to do so. Subsequent to reviewing the contract, the client scrolls down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page where the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then the client is required to enter their name and email address into the corresponding fields. When the fields are completed with their information, the client is instructed to click on the **** Button to the right that submits the completed document to our database:
Electronic Signature:

Document Emailed On: Thursday, 12/29/2022 06:55:19 PM (ET)
Document Signature Name: ***********************
Document Signature Email: *********************
Document Signature Date: Thursday, 12/29/2022 06:58:27 PM (ET)
Document Signature IP Address: 70.179.187.215
Internet Browser: Safari
Each of your grievances are addressed in the terms and conditions of The Binding Moving Estimate. For instance, the cancellation policy that was provisioned due to your choice of payment method was listed beneath the heading Understanding Your Estimate.
I understand your frustration with the issues, however we are adhering to the stipulations of our Cancellation Policy. I can not dispute these facts, booking date, the cancellation request and the cancellation policy. I regret to inform you that in this case a refund has not been approved by Management. Even though the file is not eligible to be refunded, the Cancellation Policy does provide that should a client cancel outside the Cancellation Policy window, the client may use that deposit for a future interstate move for up to 12 months from the booking date. If the client can not use the service, the client may also allow a friend or family member to use the deposit for a relocation. In order to do so the client will need to contact our **************** Department and update the file properly with the new clients information.

Kindest Regards,
***********************;

Customer Answer
Date: 01/03/2023

Complaint: 18661986

I am rejecting this response because: This business has nothing but a track history of never giving refunds back to its customers no matter what form of payment was sent. The response back from the business shows the contract was sent to me at 6:55 PM and due to the fact the salesman walked me through the signature process and had me sign it all within 3 minutes there is no way I could have read that mile long contract document saying I would not get my money back. The salesman *********************** was horribly pushy and did not want to get me off the phone before I could commit to the deposit. This business knows they are a scam company as every review on BBB shows it is nothing but a shady business. I have submitted to the ************************ of ******* on this issue. I canceled in 16 hours after hiring this company and they wont give my money back so if that lets you know how shady they are at scamming people. Also this company does not want to use a credit card but wants your bank account info only to take the deposit. Very sketchy as they do not want to use a credit card. Its 2023 and who doesnt use a credit card in this day and age?

Sincerely,

***********************
Business Response
Date: 01/06/2023
Good Afternoon ***********************,
I can appreciate the points made in your rejection of my response, nevertheless I would like you to allow me to clarify further in order to ***** you a better understanding. It is up to any businesss discretion to accept or reject various payment methods. Depending on the service or product it is more viable for certain industries to reject some payment methods. Within the logistics industry where fuel and labor have been spent and provided and cannot be returned, verifiable payment methods are best to sustain the business.
Once again I regret to inform you that your file is ineligible for a refund as we are adhering to the CancellationPolicy provisioned in The Binding Moving Estimate you signed and agreed to.

Kindest Regards,
*********************

Customer Answer
Date: 01/17/2023

Complaint: 18661986

I am rejecting this response because:
You mention your company incurred fuel and moving cost?????? That sure is funny because I called on the 29th and cancelled your scam business on the 30th after reading BBB reviews that night. Oh and all the BBB reviews people post that your business scammed they all say the same thing. It doesnt matter how they paid and if they cancelled immediately your company keeps the deposit. All your responses are a joke to all these people you have scammed and you should be ashamed of what youre doing. Your ******** page reviews are all telling people to run from your business as its a scam and so are any other reviews online you find for your business. God will deal with this on his time no matter the outcome. Dont bother writing back, I am fully aware that you do not give back deposits even if a contract was signed or not as I have seen in comments by customers.
Sincerely,

***********************
Initial Complaint
Date:12/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complete Fraud. Do not use this company! Paid $1200 for a deposit for a move that never happened and i had a scheduled datefor the move. No one called and no one showup for the move. After i flew up to meet the movers, no one showed up or called. They had no intention of completing this move. When I called to demand a refund they claim I declined the move. When you read all the other reviews, everyone has the same story! This company needs to be shut down for stealing money and fraud
Business Response
Date: 12/20/2022
Good Afternoon Chandler Couch,
We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully receive your business or recommendation in the future. Our records indicate that you booked our services on 10/16/2022 for a space reservation of 288 cubic footage at $3.75 per CF and pick up window of 10/30/2022-10/31/2022. Your original inventory list amassed 10 different items consisting of 22 individual pieces. The total cost of the relocation is $2392.01 which included a discount of $300.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage in the amount of $1274.00.
We appreciate your position however after further investigation we have found facts contrary to what you present in your grievance. The motor carrier assigned to your order for services has advised us that upon making contact with you via phone call to confirm your pick up, you advised the carrier that your move was canceled and you declined to move forward with the relocation. In this instance you actually refused services. Per Sections 20 and 21 and the Estimate you signed and agreed to:
20. AS THE CUSTOMER, I AGREE THAT ANY REFUSAL OR DENIAL OF SERVICE, EITHER VERBALLY IN PERSON OR OVER THE ****** WILL BE TREATED AS A LATE CANCELLATION MADE OUTSIDE OF THE CANCELLATION WINDOW. I UNDERSTAND THAT NO REFUND WILL BE ISSUED IF I REFUSE OR DENY SERVICE DURING THE PICKUP WINDOW. IF I CLAIM THAT SERVICE WAS NOT RENDERED I MUST PROVIDE NOTICE OF ANY SERVICE FAILURE MADE BY ALLIED ONE MOVING AND STORAGE, IN WRITING TO ***********************************************************

21. ALLIED ONE MOVING AND STORAGE, WILL NOT BE REQUIRED AT ANY TIME TO PROVIDE PROOF OF SERVICE DENIAL. THIS WILL BE THE CUSTOMER RESPONSIBILITY. AS THE CUSTOMER, I AGREE TO THE APPLICABLE TERMS AND CONDITIONS RELATING TO PICK UP AND DELIVERY DATES DETAILED IN SECTION 14. I AGREE THAT ALLIED ONE MOVING AND STORAGE, DOES NOT HAVE THE ABILITY TO OBTAIN SIGNED DOCUMENTATION VERIFYING A SERVICE REFUSAL. AS THE CUSTOMER, I AGREE THAT **********************, WILL NOT BE REQUIRED TO PROVIDE PROOF OF SERVICE IN THE **** OF A SERVICE DENIAL OR REFUSAL OF SERVICE. ALLIED ONE MOVING AND STORAGE, RESERVES THE RIGHT TO RETAIN THE DEPOSIT OF THE CUSTOMER WHO VERBALLY REFUSES OR DENIES SERVICE WITHOUT WRITTEN DOCUMENTATION.
Keeping the aforementioned terms and conditions in mind, I regret to inform you that your file is ineligible for a refund as in light of the evidence provided from further investigation, your file has been deemed a Refusal of Service.
Kindest regards,
*********************
Initial Complaint
Date:12/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need help getting my money back from Allied One Moving and Storage for services that were never provided. (see email after my description of incident)Allied One didn't keep the appointment with me. Someone named ********* texted me and told me he couldn't keep the appointment and would call me between **** pm. I waited all day and no one called. I made several attempts to call customer service to find out why I hadn't received my call and was given the run-around. A friend suggested that I should check out the customer reviews from this company, I did and I saw that Allied One Moving had a lot of complaints about bad service. (I wished I had of done this before I was talked into this by their slick talking salesman ***************). I next contacted the company and requested to cancell my contract. I was directed to *********************** who cancelled my contract but refused to refund the $1031.00 I sent by electronic transfer. I am a senior citizen and I feel I was scammed and I do not trust this company. Can you help me get my money back. Allied One ********************************************* never provided any services for me. We didn't even schedule an exact pick-up and delivery date for moving my furniture. After reading all the negative reviews I was afraid to continue this transaction. I've enclosed the orginal e-mail from the appointnment they never kept. I would just like Allied On to refund this senior's $1031.00.**************************** Afternoon,This is Allied One reaching out. Please be advised you will be receiving a call from one of our ***************** Reps on 12/14/22 at 11:00 a.m. EST. This call is to go over any possible changes that must be made to your relocation account before the day of pickup. Please make sure to be home during this call. Thank you and any additional questions, comments or concerns please contact the **************** Team at ************** during business hours 9am-6pm EST.Sincerely,********************* Verification ALLIED ONE MOVING AND STORAGE LLC ************
Business Response
Date: 12/16/2022
Good Afternoon *****************************,
We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully receive your business or recommendation in the future. Our records indicate that you booked our services on 12/07/2022 for a space reservation of 286 cubic footage at $4.00 per CF and pick up window of 12/21/2022-12/23/2022. Your original inventory list amassed 10 different items consisting of 64 individual pieces.The total cost of the relocation is $2215.60 which included a discount of $200.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit toAllied One Moving and Storage in the amount of $1031.00.
After painstakingly reviewing your file, I can confirm that your ***************** appointment was indeed scheduled for 12/14/2022 at 11:00am. We would like to offer our sincere apologies for the ***************** Department missing the scheduled appointment, nonetheless the ***************** Appointment is not required to process your ************* all the pertinent information is received at initial booking. When you completed the initial booking process, you signed the Binding Moving Estimate electronically and the hyperlink to the online signature is located underneath the Inventory List. The agent will instruct you to verify the Inventory List is correct and once you complete the Online signature you are confirming that the Inventory List is true and correct. We also provide a ***************** Appointment which allows clients to make changes to the inventory list before the move date in the event they require an increase in the space to be reserved. Our ***************** call is a courtesy followup call to accommodate the clients and facilitate them with the final needs of their relocation. The ***************** schedule was slightly behind due to assisting clients in making major revisions to their contracts. A ***************** phone appointment generally takes about thirty minutes to an hour, however there are exceptions when clients are making complete overhauls to their inventory list.
According to our records you booked a reservation with us on Wednesday, 12/07/2022 04:27:51 PM (ET), thus the cancellation policy provided for a refundable cancellation request until 12/09/2022 04:27:51 PM (ET). Per Section #8 of The Binding Moving Estimate you signed on 12/7/2022 :
8. SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH ALLIED ONE MOVING AND STORAGE, YOU MUST CALL OUR CUSTOMER RELATION DEPARTMENT ************** BETWEEN 10AM AND 6PM EST, MONDAY - SATURDAY, WITHIN 48 HOURS OF ELECTRONICALLY SIGNING THE ORIGINAL ALLIED ONE MOVING AND STORAGE AGREEMENT. THIS (2) DAY GRACE ****** DOES NOT RESTART WHEN CONTRACTS ARE AMENDED AND RE-SIGNED. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 48 HOUR GRACE ****** ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH ALLIED ONE MOVING AND STORAGE WITHIN 12 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL SIGNED AGREEMENT. NO MATTER HOW MUCH TIME HAS PASSED SINCE ORIGINALLY SIGNING THE ALLIED ONE MOVING AND STORAGE AGREEMENT. SHOULD YOU ELECT TO CANCEL WITHIN (5) DAYS OF YOUR FIRST AVAILABLE PICKUP DATE, YOUR DEPOSIT IS NON-REFUNDABLE. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES.
I understand your frustration with the issues, however we are adhering to the stipulations of our Cancellation Policy. I can not dispute these facts, booking date, the cancellation request and the cancellation policy. I can confirm that you did not submit a cancellation request through the proper channels before the provisioned 48 hour grace ******* in fact your cancellation request was made on12/14/2022 through our **************************** and the agent advised you of the proper procedures to submit the request. I regret to inform you that in this case a refund has not been approved by *********** ********** has made the decision that the carrier was able to perform the services that you reserved on the day of booking within the requested timeline of the contract. Even though the file is not eligible to be refunded, the Cancellation Policy does provide that should a client cancel outside the Cancellation Policy window, the client may use that deposit for a future interstate move for up to 12 months from the booking date. If the client can not use the service, the client may also allow a friend or family member to use the deposit for a relocation. In order to do so the client will need to contact our **************** Department and update the file properly with the new clients information.

Kindest Regards,
*********************

Customer Answer
Date: 12/19/2022

Complaint: 18597567

I am rejecting this response because: I was rushed through the process by *************** and everything wasn't fully explained to me. I am a senior citizen on a fixed budget and I would like my $1031.00. I was taken advantage of and I no longer want to use your company ever. Do the right thing and stop acting like crooks and refund my money. ($1031.00)

Sincerely,

***********************
Business Response
Date: 12/27/2022
Good Afternoon ***********************,
I recognise your concerns and they are completely understandable. Allow me to draw your attention to the Electronic Signature Process that you participated in on 12/07/2022. Allied One Moving and Storage outlines all details such as charges, fees, policies and procedures quite clear in The Binding Moving Estimate. It is the responsibility of the client to read and review the Contract to which they are signing and agreeing upon. You were provided an ample opportunity to do so by participating in the Electronic Signature process. You provided the electronic signature by completing a process initiated by the Booking Agent. The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List which is displayed at the bottom of the page. The Booking Agents executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move, as well as the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. As aforementioned there is sufficient time allowing you the opportunity to read and review the contract and the client will be instructed to do so. Subsequent to reviewing the contract, the client scrolls down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page where the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then the client is required to enter their name and email address into the corresponding fields. When the fields are completed with their information, the client is instructed to click on the **** Button to the right that submits the completed document to our database.
Electronic Signature:

Document Emailed On: Wednesday, 12/07/2022 04:25:32 PM (ET)
Document Signature Name: ***********************
Document Signature Email: **********************
Document Signature Date: Wednesday, 12/07/2022 04:27:51 PM (ET)
Document Signature IP Address: 69.201.151.52
Internet Browser: Chrome
Each of your grievances are addressed in the terms and conditions of The Binding Moving Estimate. For instance, Per Section # 8:
8. SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH ALLIED ONE MOVING AND STORAGE, YOU MUST CALL OUR CUSTOMER RELATION DEPARTMENT ************** BETWEEN 10AM AND 6PM EST, MONDAY - SATURDAY, WITHIN 48 HOURS OF ELECTRONICALLY ****ING THE ORIGINAL ALLIED ONE MOVING AND STORAGE AGREEMENT. THIS (2) DAY GRACE ****** DOES NOT RESTART WHEN CONTRACTS ARE AMENDED AND RE-****ED. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF ****ING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 48 HOUR GRACE ****** ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH ALLIED ONE MOVING AND STORAGE WITHIN 12 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL ****ED AGREEMENT. NO MATTER HOW MUCH TIME HAS PASSED SINCE ORIGINALLY ****ING THE ALLIED ONE MOVING AND STORAGE AGREEMENT. SHOULD YOU ELECT TO CANCEL WITHIN (5) DAYS OF YOUR FIRST AVAILABLE PICKUP DATE, YOUR DEPOSIT IS NON-REFUNDABLE. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF ****ING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES.
I understand your frustration with the issues, however we are adhering to the stipulations of our Terms and Conditions. I regret to inform you that in this case compensation to pay the difference in storage fees has not been approved by Management, nor has a billing adjustment or refund. We would like to thank you for choosing to use Allied One Moving and Storage for your moving needs and hope to gain a recommendation for future business from you.
Kindest regards,
*********************
Customer Answer
Date: 12/31/2022

Complaint: 18597567

I am rejecting this response because: The booking agent ************** did not explain that to me. He is a fast talker and I was deceived into making this agreement. Is it Allied One Moving & Storage comapny's policy to take advantage of unspecting senior citizens? I am on a fixed income and I am equesting to receive an $1100.00 refund. Your company is chosing to be very unreasonable. A reputable company would have made an exception and refunded my money. Only a ***** robs innocent people.

resaeonable

Sincerely,

***********************
Initial Complaint
Date:12/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company was convincing and I agreed to use their services for a long distance move. However we agreed that since my new home was being built, my storage fees would be included in the cost of the transaction through January 2023. I spoke with ******** and **** to confirm this. I started receiving calls from the third party moving company that was sent to move my items demanding storage fees payment. I contacted Allied and ******** said that she would *************** and take care of it. She never did. I have tried again to connect with Allied One but no one answers the main number and no message can be left as the voicemail is always full. I now have to pay an additional $2400 to the movers after paying them over $3000 and I already paid Allied One over $2000. It was agreed that the 30 days on the contract will be updated and I would receive an updated copy, but that did not happen either. I am requesting that they uphold their agreement and cover the cost of storage with the moving company they assigned to move the items from my home. I already have to pay and additional cost of over $3000 to have my belongings delivered when my home is completed. The move was from ************., ** to **************.
Business Response
Date: 12/07/2022
Good Afternoon ***********************,
We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully receive your business or recommendation in the future. Our records indicate that you booked our services on 10/05/2022 for a space reservation of 725 cubic footage at $3.00 per CF and pick up window of 10/15/2022-10/16/2022. Your original inventory list amassed 18 different items consisting of 63 individual pieces.The total cost of the relocation is $3601.26 which included a discount of $750.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage in the amount of $1350.00. On 10/13/2022 your estimate was revised during the ***************** Appointment to reflect an additional 824 cubic footage, 1 item and 92 pieces. The revised estimate held a space reservation of **** cf and the total cost of the move increased to $7644.06. A deposit payment of $1250.00 was remitted to Allied One Moving & Storage on that day with the remaining balance of $5,044.06 due to the motor carrier at the time services were rendered.
I recognise your concerns and they are completely understandable. Allow me to draw your attention to the Electronic Signature Process that you participated in on 10/05/2022 and 10/13/2022. Allied One Moving and Storage outlines all details such as charges, fees, policies and procedures quite clear in The Binding Moving Estimate. It is the responsibility of the client to read and review the Contract to which they are signing and agreeing upon. You were provided an ample opportunity to do so by participating in the Electronic Signature process. You provided the electronic signature by completing a process initiated by the Booking Agent. The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List which is displayed at the bottom of the page. The Booking Agents executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move, as well as the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. As aforementioned there is sufficient time allowing you the opportunity to read and review the contract and the client will be instructed to do so. Subsequent to reviewing the contract, the client scrolls down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page where the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then the client is required to enter their name and email address into the corresponding fields. When the fields are completed with their information, the client is instructed to click on the **** Button to the right that submits the completed document to our database.
Electronic Signature:

Document Emailed On: Monday, 10/24/2022 07:17:14 PM (ET)
Document Signature Name: *******************************
Document Signature Email: ********************
Document Signature Date: Monday, 10/24/2022 07:21:15 PM (ET)
Document Signature IP Address: 173.80.156.32
Internet Browser: Safari
Each of your grievances are addressed in the terms and conditions of The Binding Moving Estimate. For instance, Per Section # 4:
4. THE CUSTOMER HAS HIRED ********************** AS A ********************** COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER, IN ACTING AS A SHIPPER AGENT ONLY, ALLIED ONE MOVING AND STORAGE IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. THE CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN GOODS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. ALLIED ONE MOVING AND STORAGE WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE.

Our role as a broker and our identity as Allied One Moving and Storage is delineated clearly in the Binding Moving Estimate and I would like to reiterate that the manner in which the electronic signature process is constructed allows the customer ample time to read, review and accept the terms and conditions set in the policy. A deposit payment was remitted to Allied One Moving and Storage for services that have been rendered. We coordinated your ************* our role dictates per policy. Your relocation was routed, scheduled and accommodated. The relocation process is extremely difficult as it is and thats why we at Allied One Moving and Storage , offer our services as a broker to facilitate the process which allows our clients some peace of mind. A part of that piece of mind comes from the information that we provide to our clients. The main purpose of any contract is to establish a relationship and define the responsibilities of the parties entering into an agreement which the contract is a visual representation of. The contract protects all parties involved by allowing each party cognizance of the expectations and obligations.
I can appreciate your stance of frustration that you were informed by our representative that extended storage was included in your estimate. I also recognize your point that you received acknowledgement from your Moving Coordinator via text that they would take care of it for you . According to Section #1 of the Terms and Conditions of The Binding Moving Estimate you signed and agreed to on 10/24/2022:
1. THE PROVISIONS OF THIS AGREEMENT, INCLUDING THE ***** AND CONDITIONS CONTAINED HEREIN, REPRESENTS THE ENTIRE UNDERSTANDING AND AGREEMENT BETWEEN ALLIED ONE MOVING AND STORAGE AND CUSTOMER WITH RESPECT TO THE SUBJECT MATTER HEREOF AND SUPERSEDES ALL OTHER NEGOTIATIONS, UNDERSTANDINGS AND REPRESENTATIONS (IF ANY) MADE BY AND BETWEEN SUCH PARTIES, INCLUDING ANY REPRESENTATIONS MADE BY ANY ESTIMATOR. IN THE EVENT OF ANY CONFLICT BETWEEN THE ***** OF ANY ESTIMATE AND THE **** OF LADING, THE ***** OF THE **** OF LADING SHALL CONTROL. THIS AGREEMENT MAY NOT BE AMENDED, SUPPLEMENTED OR WAIVED ORALLY, BUT ONLY IN WRITING, ****ED BY BOTH ALLIED ONE MOVING AND STORAGE AND CUSTOMER AND MAKING SPECIFIC REFERENCE TO THIS AGREEMENT.
We understand your discontent in regards to the payment that is due for storage fees that have been incurred and once again we are genuinely sorry for the inconvenience this has caused you. Your Estimate provisioned one month of free storage and redelivery, which you are entitled to and will receive as stated in the agreement. We are not binded to honor a promise to take care of it a representative provided to you via text message or verbally, thus if the carrier has provided you the cost to store your goods in their facility, that is the cost that must be adhered to and paid by the customer. I understand your frustration with the issues, however we are adhering to the stipulations of our Terms and Conditions. I regret to inform you that in this case compensation to pay the difference in storage fees has not been approved by Management, nor has a billing adjustment or refund. Management has made this decision based on Section #1 of the Terms and Conditions that states any information or agreement verbally passed is negated by the terms stated in this agreement. We would like to thank you for choosing to use Allied One Moving and Storage for your moving needs and hope to gain a recommendation for future business from you.
Kindest Regards,
*********************
Customer Answer
Date: 12/09/2022

Complaint: 18530128

I am rejecting this response because ******** and Lexi were to send me an updated contract reflecting the change from 30 days to included. I immediately made the representative aware of the issue with the contact and stated that it was not what was discussed. I was told to sign so that they could edit the contract and a new one would be sent to me. ******** was also to contact the movers to let them know what the adjusted agreement was. I was in communication with her via phone and text message. She started via text that she would take care of the issue.
this company is having their representatives sell consumers an agreement but then goes back on their word and try to use the old contract, not the updated contract that was to be reissued by ****. It is also not easy to get ahold of this company as their voicemail is always full. I have been in contact with ******** who represented Allied One on multiple occasions and each time she stated that Storage would be included through January 2023 when my i go one would be completed and ready for move in. Had I known this company was so deceiving, I would have not used their service. I was very clear as to what I needed, but as you can see, this company does what they want and not what is agreed to or sold by their reps to the consumer. If the representative could not provide me with what was discussed and agreed, this company should have contacted me and correct the many mistakes that the representative obviously made. Instead they just wanted to use whatever underhanded options were available to gain a profit. As of October 5th, Lexi was to send me an updated contract and I asked numerous times for the new contract. This company refused to stick to what their representative sold to me.

Sincerely,

***********************
Business Response
Date: 12/14/2022
Good Afternoon ***********************,
I appreciate your stance and fully understand your position in rejecting the response that was provided to you. Each of your grievances are addressed in the Terms and Conditions that you signed and agreed to by participating in the Electronic Signature process to sign The Binding Moving Estimate. Once again we would like to offer our sincere apologies for the hardships you have experienced, however your grievances are issues that are not supported by the documentation that was signed and agreed to. I recognize also you are under the impression that your booking agent had a verbal agreement in regards to the terms and conditions of arrangements for your relocation. Kindly allow me to draw your attention to Section #1 of The Binding Moving Estimate which states:
1. THE PROVISIONS OF THIS AGREEMENT, INCLUDING THE ***** AND CONDITIONS CONTAINED HEREIN, REPRESENTS THE ENTIRE UNDERSTANDING AND AGREEMENT BETWEEN ALLIED ONE MOVING AND STORAGE AND CUSTOMER WITH RESPECT TO THE SUBJECT MATTER HEREOF AND SUPERSEDES ALL OTHER NEGOTIATIONS, UNDERSTANDINGS AND REPRESENTATIONS (IF ANY) MADE BY AND BETWEEN SUCH PARTIES, INCLUDING ANY REPRESENTATIONS MADE BY ANY ESTIMATOR. IN THE EVENT OF ANY CONFLICT BETWEEN THE ***** OF ANY ESTIMATE AND THE **** OF LADING, THE ***** OF THE **** OF LADING SHALL CONTROL. THIS AGREEMENT MAY NOT BE AMENDED, SUPPLEMENTED OR WAIVED ORALLY, BUT ONLY IN WRITING, SIGNED BY BOTH ALLIED ONE MOVING AND STORAGE AND CUSTOMER AND MAKING SPECIFIC REFERENCE TO THIS AGREEMENT.
Once again, Management has made a decision based on the stipulations in the agreement that was signed. The Estimate does not reflect storage included until January 2023, however it does reflect 30 days of free storage and redelivery which was provided to you. I understand your frustration with the decision however the storage fees will need to be remitted to the motor carrier on your own accord.

Kindest regards,

*********************

Customer Answer
Date: 12/21/2022

Complaint: 18530128

I am rejecting this response because the same way Allied authorized the sales representatives to obtain the consumers business, they also authorized the representative to make agreements with the consumer. In doing so the representative sold this consumer on the merit that Allied was an upstanding business that also provided storage for the military. Per the representative, the storage facility is not accessible to the public, therefore they would have no issue storing my items until my home was ready. Again, as soon as the contract was received, I IMMEDIATELY contacted the telephone number for the representative ******** and made her aware of the error that stated 30 days of storage. ******** made it very clear that this was an error, but in order for her to access the document to have corrections made, she urged me to sign to have it rerouted to her to make the change. She and a 2nd representative Lexi were to make updates and send me a new contract as was agreed upon on October 5th. She kept telling me that she will take care off it. She also stated that she would contact the moving company assigned to go over the updated details. Allied knowingly use sales representatives to lure the consumer to agree to use their services and then ignore any agreements and shove contract info that the consumer signs under duress. I was very clear as to what I needed and the representative had no problem selling me on the notion of this so called upstanding company. She also told me that any damages caused by the movers would be insured by Allied. The movers caused damage to the home that I was selling and Allied went back on that promise also and after not being able to get ahold of them after many days, I had to send an email with photos of the damage. I was told by another representative that I have to cover the repairs myself or go through my homeowners insurance. There was numerous statements made by the authorized representative of Allied One Moving and Storage. This company authorized their representatives to tell the consumer one thing then will not honor the agreements made by their sales reps prior, during or after the consumer agrees. I understand companies are out to make a profit, I have no problem with that. What I do have a problem with is being lied to repeatedly by a company that is suppose to be trustworthy. This business transaction is not for a few hundred dollars. This entire transaction is costing me upwards to $10000, possibly more. It is unacceptable that this company will not even assist this customer by meeting me halfway because of what was promised by their authorized representative. If I was provided all of the information truthfully, I would not have issued a complaint at all. The bottom line remains, that I was manipulated, lied to , and stressed out beyond stressed out because of this companys profit margin and Sales representatives.

Sincerely,

***********************
Business Response
Date: 12/29/2022
Good Evening ***********************,
We would like to offer our sincerest apologies for any stress you *** have experienced during your relocation. In previous responses we have asserted the terms and conditions, Management has based their decision on. We can appreciate your stance, that it is unacceptable, however it does not alter the facts of the matter. The agreement you signed provisioned 30 days of storage which was provided to you. In reference to any damages that *** have occurred during the process of your move, we invite you to contact **************** so they will be able to facilitate the claims process personally.

Kindest regards,
*********************

Customer Answer
Date: 01/03/2023

Complaint: 18530128

I am rejecting this response because The sales rep stated that my storage fees would be included through January 2023 as this is what was discussed. It was made very clear that the contract was incorrect. It was also made clear that the contract would be corrected and an updated copy would be issued. Had I known that this company did not stand by their sales reps, I would would have hired another company that would be upfront and honest. This company sells falsehoods, makes you sign paperwork just to get the sale agreement. They pretend that the only way to get back access to the contract is after it is signed so that it can be rerouted for corrections. However, they knew that they were having reps sell lies to the consumer. When trying to contact, they are not available. Told about damages, they make excuses. It is unacceptable that they are not staying true to what their reps sold me. Though I provided text messages from their rep as proof. I see they do not value the consumer or their reps.

Sincerely,

***********************
Initial Complaint
Date:12/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Text that I just sent to this moving company. I believe they are a scam!I'm having to rent furniture because I cannot sleep on a cot much longer. My hard earned money is very important to me. I cleaned out my little 401K to pay for this move. Things fell through and now I cannot leave *******. What kind of company am I dealing with that wants to keep an old lady's property that she needs to improve her health? You can return my things this week. You had asked me on September 27, 2022 when I wanted my things and I told you by the 14th of October. You also said that the delivery date is flexible. What kind of business would charge over $3000 to move my items from ************ to ****** (30 miles) then back to the ************ area? I really need my household brought to me asap. My health is in jeopardy. Thank you and I hope to hear from you tomorrow on what time my things would be delivered.UPDATE: I was messaged by the mover yesterday, October 17, ****. Today is October 18th and my furniture has not been delivered and I have not heard from Allied One Moving and Storage. So, I continue sleeping in a chair each night with no diabetic supplies. I have filed a complaint with the *** and they seemed very responsive. ****UPDATE!**** After going through my items that were finally delivered after being held hostage - pay an additional $850 to bring my household goods from ******, ** to *******, ** (about 40 miles distance ) - I found things missing: flat screen TV, leather office chair, large mirror, magazine rack, standstill exercise bicycle, the cord to my 55 tv. They stole the entire box plus my chair. My chair had a s**** loose in the back and it was returned repaired, so I guess they were using that. I have updated my files with the ***, ******* ************************ and the ******* ************************. Ive also let Allied *** Lines know that this company told me that they work with them and take their overflow business. Im a 72 year old woman.
Business Response
Date: 12/08/2022
Good Morning *************************,

We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully receive your business or recommendation in the future. Our records indicate that you booked our services on 09/06/2022 for a space reservation of 676 cubic footage at $3.00 per CF and pick up window of 09/26/2022-09/28/2022. Your original inventory list amassed 32 different items consisting of 85 individual pieces.The total cost of the relocation is $3582.20 which included a discount of $600.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage in the amount of $1483.00.
I recognise your concerns and they are completely understandable. Allow me to draw your attention to the Electronic Signature Process that you participated in on 10/05/2022 and 10/13/2022. Allied One Moving and Storage outlines all details such as charges, fees, policies and procedures quite clear in The Binding Moving Estimate. It is the responsibility of the client to read and review the Contract to which they are signing and agreeing upon. You were provided an ample opportunity to do so by participating in the Electronic Signature process. You provided the electronic signature by completing a process initiated by the Booking Agent. The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List which is displayed at the bottom of the page. The Booking Agents executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move, as well as the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. As aforementioned there is sufficient time allowing you the opportunity to read and review the contract and the client will be instructed to do so. Subsequent to reviewing the contract, the client scrolls down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page where the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then the client is required to enter their name and email address into the corresponding fields. When the fields are completed with their information, the client is instructed to click on the **** Button to the right that submits the completed document to our database.

Electronic Signature:

Document Emailed On: Tuesday, 09/06/2022 07:00:30 PM (ET)
Document Signature Name: ***************************
Document Signature Email: *********************
Document Signature Date: Tuesday, 09/06/2022 07:05:14 PM (ET)
Document Signature IP Address: 104.13.87.227
Internet Browser: Safari

Each of your grievances are addressed in the terms and conditions of The Binding Moving Estimate. Per Section 14:
14. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. ALLIED ONE MOVING AND STORAGE WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. ALLIED ONE MOVING AND STORAGE WILL NOT ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.
After painstakingly reviewing your file, I can confirm that your relocation pick up was executed on 09/27/2022. We received contact from you on 10/03/2022 requesting to update your delivery address from Virginia back to Indiana. At the time we received your notification we advised the carrier of your request and the carrier approved your request. The carrier at that point had to reschedule and route your delivery. Please keep in consideration that after your pick up was executed you submitted a request to change your delivery address. We understand it may have been frustrating and illogical to you to wait an extended period of time when you revised the delivery address to the same state as the pick up address. Nonetheless, the Delivery still had to be put on the schedule and put on a route which the carrier was able to do as soon as was feasible.
Per Section # 4:
4. THE CUSTOMER HAS HIRED ********************** AS A ********************** COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER, IN ACTING AS A SHIPPER AGENT ONLY, ALLIED ONE MOVING AND STORAGE IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. THE CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN GOODS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. ALLIED ONE MOVING AND STORAGE WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE.
Our role as a broker is delineated clearly in the Binding Moving Estimate and I would like to reiterate that the manner in which the electronic signature process is constructed allows the customer ample time to read, review and accept the terms and conditions set in the policy. A deposit payment was remitted to Allied One for services that have been rendered. We coordinated your ************* our role dictates per policy. Your relocation was routed, scheduled and accommodated. The relocation process is extremely difficult as it is and thats why we at Allied One Moving and Storage, offer our services as a broker to facilitate the process which allows our clients some peace of mind. A part of that piece of mind comes from the information that we provide to our clients. The main purpose of any contract is to establish a relationship and define the responsibilities of the parties entering into an agreement which the contract is a visual representation of. The contract protects all parties involved by allowing each party cognizance of the expectations and obligations. Permit me to explain the process that is undergone in the event a claim is required to be pursued. When a client advises our staff that they have missing or damaged items subsequent to them accepting their delivery from the carrier, our staff will contact the carrier to see if any of the items can be found in their warehouse. Generally, this process can take 1 to 2 weeks and the carrier will make accommodations to retrieve any items that were delivered to the client that are not theirs or bring located items to the client per the email. In the event, there is damage to the clients goods, the client will have an opportunity to file a claim under the carriers insurance policy through the carriers claims company. The client will be provided the Carriers Information and DOT & MC # 's as registration information and the ************** information. Our Staff is not allowed to file a claim for a client. The client must contact the claims company on their own to complete this process. Also, our Staff does not have access to the ************** database or records. Any updates or details regarding a client's claim, the client MUST contact that company directly. Your estimate included Basic Valuation Protection at $0.60 per lbs. per article with no cost to you. We invite you to contact **************** where we will be able to assist you with the claims process personally.
I understand your frustration with the issues, however we are adhering to the stipulations of our Terms and Conditions. I regret to inform you that in this case compensation to pay for damaged items has not been approved by Management, nor has a billing adjustment or refund.
Kindest regards,
*********************
Customer Answer
Date: 12/10/2022

Complaint: 18523544

I am rejecting this response because:
Complaint: 18523544

I am rejecting this response because: I did not contract or choose these local movers who damaged my things, stole my items and were very rude to me. They just showed up at my home on 9/27/22 late in the evening. They had no regard for my items. One of my TVs is missing and when I told them that my leather office chair was missing, they brought it to me. I had a s**** that was missing, but I wanted to use my chair that way for my aching back. When they brought it back to me, they had put a new s**** in my chair because they had planned on keeping it. Thats why they fixed it. Now they will not bring my TV that they stole to me along with my magazine rack, my tall mirror and my bike that sits under my desk so I can exercise while I work. I had an accident and fell over my moving boxes and hurt my arm. The *** had to come to my apartment to get me up off the floor. I went to a specialist who said I now have a pinched nerve from the fall and will have to have surgery after the holidays to relocate the damaged nerve. The move was so stressful while I watched my things being moved with no regards for my items - like dragging my white mattress without a cover - that I developed gastroparesis where my stomach muscles stopped working and food was rotting in my stomach. I went to the ** three times in two days for IVs to get medication and fluids into my system. My apartment that I was moving to was not ready for occupancy because the road in front of the facility was not approved for traveling on so the county of Spotsylvania County would not issue occupancy permits until the road was ready. So, because of these emergencies, I was unable to move to ********. I was charged over $4100 to move less than ten miles from ************ to *******, ** - a suburb of ************. I was charged $650 for fuel to travel to the next county. The local movers have so many complaints on ****** that there would have been no way I would have chosen to use them for my move. They trash and destroy peoples household goods as well as steal from customers. I have a vision problem and need my larger TV to watch and read the screen. I now have a little TV to watch and I cant even see it clearly. Over charging and stealing from seniors should not be acceptable! I have moved over 20 times in my life because of my job and have never had such a horrible experience as I did with Allied One Moving. When I first called the company, they were posing as Allied Vanlines. I asked if they were the same company and was told that you take their overflow. Thats why I went with your company because I knew Allied Vanlines was a very reputable company. I want my things that were stolen from me back and I want compensation for overcharging me for a local move. Your website says you do local moves and I have a screenshot of you advertising that you do.

Sincerely,

***************************
Business Response
Date: 12/14/2022
Good Afternoon *************************,
We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully receive your business or recommendation in the future. After painstakingly reviewing your file, I can confirm that your relocation pick up was executed on 09/27/2022. We received contact from you on 10/03/2022 requesting to update your delivery address from Virginia back to Indiana. At the time we received your notification we advised the carrier of your request and the carrier approved your request. The carrier at that point had to reschedule and route your delivery. Please keep in consideration that after your pick up was executed you submitted a request to change your delivery address. We understand it may have been frustrating and illogical to you to wait an extended period of time when you revised the delivery address to the same state as the pick up address. Nonetheless, the Delivery still had to be put on the schedule and put on a route which the carrier was able to do as soon as was feasible.
Per Section # 4:
4. THE CUSTOMER HAS HIRED ********************** AS A ********************** COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER, IN ACTING AS A SHIPPER AGENT ONLY, ALLIED ONE MOVING AND STORAGE IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. THE CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN GOODS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. ALLIED ONE MOVING AND STORAGE WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE.
Our role as a broker is delineated clearly in the Binding Moving Estimate and I would like to reiterate that the manner in which the electronic signature process is constructed allows the customer ample time to read, review and accept the terms and conditions set in the policy. A deposit payment was remitted to Allied One for services that have been rendered. We coordinated your ************* our role dictates per policy. Your relocation was routed, scheduled and accommodated. The relocation process is extremely difficult as it is and thats why we at Allied One Moving and Storage, offer our services as a broker to facilitate the process which allows our clients some peace of mind. A part of that piece of mind comes from the information that we provide to our clients. The main purpose of any contract is to establish a relationship and define the responsibilities of the parties entering into an agreement which the contract is a visual representation of. The contract protects all parties involved by allowing each party cognizance of the expectations and obligations. Permit me to explain the process that is undergone in the event a claim is required to be pursued. When a client advises our staff that they have missing or damaged items subsequent to them accepting their delivery from the carrier, our staff will contact the carrier to see if any of the items can be found in their warehouse. Generally, this process can take 1 to 2 weeks and the carrier will make accommodations to retrieve any items that were delivered to the client that are not theirs or bring located items to the client per the email. In the event, there is damage to the clients goods, the client will have an opportunity to file a claim under the carriers insurance policy through the carriers claims company. The client will be provided the Carriers Information and DOT & MC # 's as registration information and the ************** information. Our Staff is not allowed to file a claim for a client. The client must contact the claims company on their own to complete this process. Also, our Staff does not have access to the ************** database or records. Any updates or details regarding a client's claim, the client MUST contact that company directly. Your estimate included Basic Valuation Protection at $0.60 per lbs. per article with no cost to you. We invite you to contact **************** where we will be able to assist you with the claims process personally.
I understand your frustration with the issues, however we are adhering to the stipulations of our Terms and Conditions. I regret to inform you that in this case compensation to pay for damaged items has not been approved by Management, nor has a billing adjustment or refund.
Kindest regards,
*********************
Customer Answer
Date: 12/27/2022

Complaint: 18523544

I am rejecting this response because:
My property never was delivered to **************, ** because I had no delivery address since the County of Spotsylvania where I was going to move denied occupancy permits for residences since the road leading to my senior apartments was not finished. No one was able to move into the facility. Me being on a fixed income, was not able to afford moving to another apartment because I could not afford paying $2000 - $2400 a month for rent. My new place was only charging $1200 per month and was the perfect location near family to watch over me. Family lives in ********** County, ********, which was not affordable for me either. The apartments I was scheduled to move into had approved my application way before I was supposed to move in; however, the County would not allow them to move in by October first. They gave me my deposit back. All of this is verifiable. The movers stole my little exercise bicycle that helped to strengthen me and the stole my full-lenghth mirror with a painted frame that matched my decor. The most important item they stole was my larger TV that I used in my bedroom because the one they left me with is too small for me to see the writing. For Christmas, my family chipped in to buy me a new one replacing the big one that the movers stole from me. I had to wear a certain pair of glasses to even see the picture of the small one I had; however, I couldnt see the writing. I have not been able to sleep in my bed so I still sleep in a chair because I feel violated since my things were stolen. I feel as bad as if someone broke in and took my missing items. I currently take two different medications to calm me. These movers charged me $650 for fuel when they only moved my items from ************ to ******, *******, which is less than forty miles away. I damaged my Ulnar nerve when I fell over my moving boxes and also need an elbow replacement. I am scheduled to have surgery in February to fix both because of the severe pain. I need to be here in ************ near immediate family to care for me. This move has been a nightmare for a 72 year old.

Sincerely,

***************************
Initial Complaint
Date:12/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Call placed to Out of state moving and storage company " Allied One moving and Storage." Was not informed they were a broker . Promised a pick up date of 11/28-11/30/22 with a 48 window notification . Insisted a check deposit of $722.00 . Amount paid . Call rcvd on Saturday evening that Movers will be there on Monday between ****am, then at 11 am rcvd call movers will be there between 3-6, then at 5:30pm call rcvd stating they were not coming but would arrive Tuesday between ****, Rcvd call on Tuesday that they would be there between 3-6 on Tuesday. Then rcvd a call again they were not coming but would be on Wednesday. On Wednesday rcvd call the truck broke down and thought they would be there on Thursday , between 1-5pm. Promise was made pick up Monday thru Wednesday. No communication with Allied Moving as to why and no attempt to assist with finding other movers. On Thursday, one day over the window provided stated we refused services and would not refund the deposit. Stated they ONLY provide an estimate of pick up. Several call placed to speak with management and no one would return a call. Very unprofessional . Money sent over state lines and for services not rendered.
Business Response
Date: 12/07/2022
Good Morning ************************************,
We appreciate the opportunity to get this issue resolved for you. The information you provided to support your grievance is very helpful as well. Our records indicate that you initially booked our services on 11/06/**22 for a space reservation of 334 cubic footage at $4.50 per CF and pick up window of 11/28/**22-11/30/**22. Your original inventory list amassed 7 different items consisting of 26 individual pieces.The total cost of the initial relocation is $2278.45 which included a discount of $800.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage in the amount of $722.00.
After painstakingly reviewing your file, I can confirm that the carrier experienced mechanical failures with their vehicles and was unable to execute your location as confirmed for 11/28/**22, between 3 and 6pm. The carrier contacted you and advised there was a delay in your pick up and advised they would execute your relocation between 1 and 5 pm on 12/01/**22 and at the time you agreed to the rescheduling. Upon attempting to confirm pickup for 12/01/**22 the carrier relayed to us that you advised them that you already moved with someone else. We would like to apologize for the delay you experienced during your pick up window; however all dates in the agreement are Estimated. Per Section #**:
**. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. ALLIED ONE MOVING AND STORAGE WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. ALLIED ONE MOVING AND STORAGE WILL NOT ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.
I appreciate your position that an estimated time of arrival was provided multiple times and not adhered to, nonetheless Section ** does apply in this situation. Upon making contact with you, you informed the carrier that you were not moving forward, which is considered a refusal of service. Permit to bring your attention to Section #** of The Binding Moving Estimate which states:
**. AS THE CUSTOMER, I AGREE THAT ANY REFUSAL OR DENIAL OF SERVICE, EITHER VERBALLY IN PERSON OR OVER THE ****** WILL BE TREATED AS A LATE CANCELLATION MADE OUTSIDE OF THE CANCELLATION WINDOW. I UNDERSTAND THAT NO REFUND WILL BE ISSUED IF I REFUSE OR DENY SERVICE DURING THE PICKUP WINDOW. IF I CLAIM THAT SERVICE WAS NOT RENDERED I MUST PROVIDE NOTICE OF ANY SERVICE FAILURE MADE BY ALLIED ONE MOVING AND STORAGE, IN WRITING TO ***********************************************************
I would also like to draw your attention to the cancellation policy which is provisioned in Section 8 of The Binding Moving Estimate which states:
8. SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH ALLIED ONE MOVING AND STORAGE, YOU MUST CALL OUR CUSTOMER RELATION DEPARTMENT ************** BETWEEN 10AM AND 6PM EST, MONDAY - SATURDAY, WITHIN 48 HOURS OF ELECTRONICALLY SIGNING THE ORIGINAL ALLIED ONE MOVING AND STORAGE AGREEMENT. THIS (2) DAY GRACE ****** DOES NOT RESTART WHEN CONTRACTS ARE AMENDED AND RE-SIGNED. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 48 HOUR GRACE ****** ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH ALLIED ONE MOVING AND STORAGE WITHIN 12 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL SIGNED AGREEMENT. NO MATTER HOW MUCH TIME HAS PASSED SINCE ORIGINALLY SIGNING THE ALLIED ONE MOVING AND STORAGE AGREEMENT. SHOULD YOU ELECT TO CANCEL WITHIN (5) DAYS OF YOUR FIRST AVAILABLE PICKUP DATE, YOUR DEPOSIT IS NON-REFUNDABLE. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES.
Keeping in mind your booking was placed on 11/06/**22 06:**:11 PM (ET), Section 8 would have allowed for a refundable cancellation request to be submitted until 11/08/**22 06:**:11 PM (ET). Your cancellation request was submitted outside of the window and upon attempting to execute your relocation by good faith you also declined to move forward with services.
I understand your frustration with the issues, however we are adhering to the stipulations of our Cancellation Policy. I can not dispute these facts, booking date, the refusal of service directly with the carrier and the cancellation policy. We offer you our apologies, nonetheless ,Allied One Moving and Storage makes all details, charges, fees, policies, and procedures clear in The Binding Moving Estimate. It is the client's responsibility to read and review the Contract to which they are signing and agreeing upon. I regret to inform you that in this case a refund has not been approved by Management.
Kindest regards,
*********************
Customer Answer
Date: 12/13/2022

Complaint: 18513938

I am rejecting this response because: The contract is contradicting stating they would be here between 11/28/22 and 11/3022, This an appropriate estimate and that's what I was promised by ***** their so-called ************** ******* representative. However, in their clause number 14 it appears they are now saying it's an open-ended estimate. This is unfair to the consumer because it creates more cost to the consumer because you never know when they will show, and they hide behind line 14. This company failed to disclose who they really are failed to return MANY calls and text messages. The lack of communication is appalling.
This is what their website states "Allied One Moving & Storage understands how stressful moving can be. Our main priority is to make the process smooth and affordable from start-to finish so you have a successful move without any hassle or stress!
It was nothing but smooth or successful t was ALL hassle and stress. It cost us extra in Rent due to having to be out on the 30th and the movers were STILL not there. How can you trust a company that states every day for 3 days they will be there TOMORROW.
Sincerely,

************************************
Business Response
Date: 12/14/2022
Good Afternoon ************************************,

We understand your discontent in regards to your delayed pick up and once again we are genuinely sorry for the inconvenience this has caused you. A pick up can be delayed for unforeseen circumstances such as but not limited to weather, traffic, road construction, illness or injury on the job and mechanical failure. Keeping that in mind all dates on The Binding Moving Estimate Agreement: Per Section #** of The Binding Moving Estimate:
**. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. ALLIED ONE MOVING AND STORAGE WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. ALLIED ONE MOVING AND STORAGE WILL NOT ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.
I regret to inform you that this file is not eligible for a refund due to your cancellation of the move during scheduled pick up. Our carrier was prepared to perform the services and you refused to proceed. Upon examination of our records, this file is currently classified as Cancel onsite/Refusal/Denial of Services.

Kindest Regards,
*********************
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is a scam. They are a phone room broker who lie and say they are a moving company , they chose their name so people would confuse them with Allied *** lines, a national corporation and mistakenly book with them. The "employees" work under false names and their location is actually ************* ******* and not plantation *******. They do that so upset customers cant find them. They have defrauded thousands from unsuspecting customers. They charge 100% more than what the move actually cost because the "employees" work off comision meaning the higher the sale the more they gain to make. This is a company run and owned by two ex addicts and felons and hire addicts and felons to handle people banking information. Its a tiny phone room with 20 desk inside a shopping plaza. This is not a moving company!!!!!!! Shame on them.
Business Response
Date: 11/30/2022
Good Morning Narally Najm,
I appreciate your submission and would love the opportunity to address your concerns, however there is no file associated with the identifying information you have supplied along with your grievance. Kindly resubmit your grievance with a job reference number which will enable me to review any issues that *** have occurred and offer a resolution to appease your complaint. I would also like to inform you that the statements in your claim are slanderous and wholly false. We do not in any way defraud our customers and we also do inform them of exactly what services we provide. We are licensed and authorized for hire per the **************************** as well and remain in compliance with all governing factions. Once again we invite you to submit a job reference number, which will allow us to offer a resolution for any issues you have experienced with our services.

Kindest regards,
***********************;
Initial Complaint
Date:11/16/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted by ************************* from Allied Moving regarding an opportunity to share a truck also leaving from ******, ************** traveling to *********, ******** in the very near furture. I would save a huge amount of money by sharing this moving truck with the other customer. I asked if this company was a part of the nationally known Allied Moving and was told, " Yes, this was an Allied company". I was quoted a very reasonable sum. He sent an email on September 12th, quoted amount in it of $2,500.00. I paid a deposit of $1,130.00. A ***************** person called and estmated the amount of packing materials I would need and the amount of square. No date was established until October 26th, which also included a demand for a second paymant of $1, 750.00 because the square footage was increased and increased packing supplies needed. Movers did arrive at my apartment on October 29th; packed and loaded all my belongs, everything, onto a rental truck, not a moving van. I asked when would the van be leaving/arriving in *********, ********. I was told to call the warehouse, I asked what warehouse and was told just call the warehouse in Georgia as my things were going there first. The movers did not know where or when my belonging would go to ********. I called the company and was told the movers were suposed to collect a payment before loading. I owed $2, 605.83 to schedule the delivery date. Again due to more footage and more packing supplies needed. I paid this anmount and was to get a delivery date as soon as possible. I was told that I would owe, $1,800.00 for movers to unload my belongins. To this date it has not happened, No calls and theyare not answering their phone. I have paid double the estimate with no actual weighing done either estimate. No one has seen my belonging to inspect for weight and negligible packing supplies. I need help to get my belongings delivered to *********. I need to know where they are currently, no further payment needed.
Business Response
Date: 11/17/2022
Good Afternoon *********************,
We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully receive your business or recommendation in the future. Our records indicate that you booked our services on 09/06/2022 for a space reservation of 483 cubic footage at $3.25 per CF and pick up window of 10/29/2022-10/31/2022. Your original inventory list amassed 17 different items consisting of 31 individual pieces.The total cost of the relocation is $2755.21 which included a discount of $600.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage in the amount of $1130.00. Subsequent to finalizing your inventory during the ***************** Appointment you engaged in on 10/25/2022, your Binding Moving Estimate was revised to reflect an additional 288 cubic footage. This brought your Estimate to 771 cubic footage with an inventory list of 19 items consisting of 100 individual pieces. Packing materials were included in the revisions as well. The total cost of the revised Binding Moving Estimate is $6602.61 which included a discount of $1100.00 that the agent was able to implement towards the cost of the move. At that time an additional deposit of $1750.00 was remitted to Allied One Moving and Storage. To date total monies paid to Allied one Moving and Storage are in the amount of $2880.00.
Allow me to draw your attention to the Electronic Signature Process that you participated in on 09/06/2022 and 10/25/2022. Allied One Moving and Storage outlines all details such as charges, fees, policies and procedures as well as our identity quite clearly in The Binding Moving Estimate. It is the responsibility of the client to read and review the Contract to which they are signing and agreeing upon. You were provided an ample opportunity to do so by participating in the Electronic Signature process. You provided the electronic signature by completing a process initiated by the Booking Agent. The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List which is displayed at the bottom of the page. The Booking Agents executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move, as well as the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. As aforementioned there is sufficient time allowing you the opportunity to read and review the contract and the client will be instructed to do so. Subsequent to reviewing the contract, the client scrolls down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page where the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then the client is required to enter their name and email address into the corresponding fields. When the fields are completed with their information, the client is instructed to click on the **** Button to the right that submits the completed document to our database.
Electronic Signature:

Document Emailed On: Tuesday, 09/06/2022 09:06:06 PM (ET)
Document Signature Name: ***********************
Document Signature Email: ***********************
Document Signature Date: Tuesday, 09/06/2022 09:13:07 PM (ET)
Document Signature IP Address: 174.109.188.77
Internet Browser: Chrome
Electronic Signature:

Document Emailed On: Tuesday, 10/25/2022 04:01:29 PM (ET)
Document Signature Name: *********************
Document Signature Email: ***********************
Document Signature Date: Tuesday, 10/25/2022 04:07:37 PM (ET)
Document Signature IP Address: 97.92.41.3
Internet Browser: Chrome
Each of your grievances are addressed in the terms and conditions of The Binding Moving Estimate. For instance, Per Section # 4:
4. THE CUSTOMER HAS HIRED ********************** AS A ********************** COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER, IN ACTING AS A SHIPPER AGENT ONLY, ALLIED ONE MOVING AND STORAGE IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. THE CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN *****, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. ALLIED ONE MOVING AND STORAGE WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE.

Our role as a broker and our identity as Allied One Moving and Storage is delineated clearly in the Binding Moving Estimate and I would like to reiterate that the manner in which the electronic signature process is constructed allows the customer ample time to read, review and accept the terms and conditions set in the policy.
Our moving coordinators, well versed in the process of relocation, collect inventory based on standard items and assist our clients in organizing their items based on the information that is provided by the client. Our company provides a ***************** call 4-5 days before the move date to facilitate our clients relocation and finalize their inventory. We find that closer to the move date, some clients may have purchased something since the original inventory was taken that they would like to be included in the move or they may have decided to forego taking something that was initially on the inventory list. The ***************** Phone Appointment allows for these adjustments to be made for the space reservation to retain the booking rate before the truck arrives. The additional items in the inventory would require an increase in the space to be reserved which would also incur an increase in cost granted the cost would remain at the same rate per cubic footage which was $3.25 per cubic footage.
We have contacted the motor carrier on your behalf and have received the following information that we would like to provide to you. The Bill of Lading does not reflect any additional charges that were not provisioned for in the Binding Moving Estimate and as such the Bill of Lading has no discrepancies and is correct. Per Section # **:
**. UPON BOOKING, A 30% OR MORE DEPOSIT FEE IS REQUIRED TO BE PAID BY ELECTRONIC CHECK, ACH, ZELLE, CASH APP, OR BANK WIRE AND/ OR DIRECT DEPOSIT INTO COMPANY ACCOUNT. UPON PICKUP CARRIER MAY COLLECT UP TO 70%. PAYMENT WILL BE DUE IN THE FORM OF CASH, CERTIFIED CHECK, OR CASHIER'S CHECK POSTAL MONEY ORDER. THE REMAINING BALANCE MUST BE PAID IN FULL UPON DELIVERY BY CASH OR POSTAL MONEY ORDER. THE CARRIER RESERVES THE RIGHT TO COLLECT UP TO 70% OF BALANCE DUE PRIOR TO THE ***** LEAVING THE ORIGIN STATE. SUBJECT TO FEDERAL LAW, PAYMENT IN FULL OF ALL CHARGES IS REQUIRED PRIOR TO UNLOADING.
The motor carrier may collect up to 70% of the balance due at the time of pick up. Your balance due according to the Binding Moving Estimate is calculated by the Total Cost of the Move $6602.61 less the deposit paid to Allied One Moving and Storage $2880.00. The total balance due to the motor carrier is $3722.61 of which you were advised 50% would be due at pick up $1861.30 and the remainder at delivery. The carrier has advised that your First Available Date for Delivery is recorded as 11/5 and as such the motor carrier does have ***** business days to deliver per the ****************************. The motor carrier has advised that your shipment is currently located at their warehouse in ******* and is being loaded for delivery.
We appreciate your patience and truly understand the frustration of waiting patiently for your shipment to arrive however your shipment is in no way delayed and is in fact being routed for delivery to you. We appreciate your business and have a wonderful day.
Kindest regards,
*********************
Customer Answer
Date: 11/21/2022

Complaint: 18412753

I am rejecting this response because: Let me be clear. I want this to be resolved. There are a few facts that have been left out from the response from Allied One Moving & Storage. First of all, This agreement started in September. I paid $1, ****** on SEPTEMBER 12, 2022, as a deposit . This was offered because I would be sharing a truck expense with another customer traveling from *******, Nortrh ******** to *********, ******** also. The truck was scheduled to leave for *********, ******** in a few short days. We discussed the contents of the move and packing supplies needed. It was done over the phone. No one came to inspect my belonging, no pictures were taken and no weight was ever obtained. I was quoted an esxtimate for the move of $2, 240.00 The second call, ***************** call came in October. We discussed the contents of the move and packing supplies needed. On OCTOBER 26th, more money demanded, I paid $1, ****** on OCTOBER 26th. This increase was said to be due to an increase in packing supplies and cubic feet needed. The estimate for the move was increased $6, ******. Still no one came to look at my belongings, just estimates over the phone. After that call, no one answer the my phonecalls. Movers came to my ******* apartment on October 29th to load my belongins into the moving truck. There were changes I did not know were going to occur. My belongings were loaded onto a rental truck , instead of a moving van and took everything to a warehouse, somewhere in Georgia. I tried to find out where in *******, no one would tell me . I had no knowelde that everything was taken to ******* somwhere. There was a call on NOVEMBER 3rd demanding more money. I paid $2,605.83 , the caller would not tell me where my things were in *******. These payments add up to a total of $5, ******, leaving a balance from the revised estimate of $1,116.78. This is the amount I am aware of and realizing on November 21st., I still do not have ANY of my belongins in spite of the promise to deliver in 1- 4 days. My resolution is: ALLIED ONE will deliver ALL of my belongins to my *********, ******** address as soon as possible. I have honored my agreement with them. *********** they contracted to provide is past due, it is way past due from September. Also, it has come to my knowledge that AlLLIED ONE is not a moving company with Allied Moving, but an independent broker that passed the actual moving to another company, known as CARE ONE to actually move my belongings. I want them delivered AS SOON AS POSSIBLE. I am waiting to hear from this company.
Sincerely,

*********************
Business Response
Date: 11/30/2022
Good Morning *********************,
We would like to offer our sincere apologies that our services have not met your expectations. We understand how frustrating it can be when a delivery is delayed as well. Your file indicates that your First Available Date for Delivery is November 5th 2022. Per **************************** ********** ***** carriers are allowed ***************************************************************************************************** your case, your load will not be considered tardy until December 16th 2022. We understand your frustration in regards to your delivery and once again we are genuinely sorry for the inconvenience this has caused you. A delivery can be delayed for unforeseen circumstances such as but not limited to weather, traffic, road construction, illness or injury on the job and mechanical failure. In your case, the carrier has advised that your delivery is in fact not delayed and has actually been delivered since 11/27/2022 . Keeping that in mind all dates on The Binding Moving Estimate Agreement are estimated: Per Section #** of The Binding Moving Estimate:
**. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. ALLIED ONE MOVING AND STORAGE WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. ALLIED ONE MOVING AND STORAGE WILL NOT ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.
Allow me to draw your attention to the Electronic Signature Process that you participated in on 09/06/2022 and 10/25/2022. Allied One Moving and Storage outlines all details such as charges, fees, policies and procedures as well as our identity quite clearly in The Binding Moving Estimate. It is the responsibility of the client to read and review the Contract to which they are signing and agreeing upon. You were provided an ample opportunity to do so by participating in the Electronic Signature process. You provided the electronic signature by completing a process initiated by the Booking Agent. The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List which is displayed at the bottom of the page. The Booking Agents executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move, as well as the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. As aforementioned there is sufficient time allowing you the opportunity to read and review the contract and the client will be instructed to do so. Subsequent to reviewing the contract, the client scrolls down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page where the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then the client is required to enter their name and email address into the corresponding fields. When the fields are completed with their information, the client is instructed to click on the **** Button to the right that submits the completed document to our database.
Electronic Signature:

Document Emailed On: Tuesday, 09/06/2022 09:06:06 PM (ET)
Document Signature Name: ***********************
Document Signature Email: ***********************
Document Signature Date: Tuesday, 09/06/2022 09:13:07 PM (ET)
Document Signature IP Address: 174.109.188.77
Internet Browser: Chrome
Electronic Signature:

Document Emailed On: Tuesday, 10/25/2022 04:01:29 PM (ET)
Document Signature Name: *********************
Document Signature Email: ***********************
Document Signature Date: Tuesday, 10/25/2022 04:07:37 PM (ET)
Document Signature IP Address: 97.92.41.3
Internet Browser: Chrome
Each of your grievances are addressed in the terms and conditions of The Binding Moving Estimate. For instance, Per Section # 4:
4. THE CUSTOMER HAS HIRED ********************** AS A ********************** COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER, IN ACTING AS A SHIPPER AGENT ONLY, ALLIED ONE MOVING AND STORAGE IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. THE CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN GOODS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. ALLIED ONE MOVING AND STORAGE WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE.

Our role as a broker and our identity as Allied One Moving and Storage is delineated clearly in the Binding Moving Estimate and I would like to reiterate that the manner in which the electronic signature process is constructed allows the customer ample time to read, review and accept the terms and conditions set in the policy.
Once again we offer our sincerest apologies that you did not receive your shipment in the time frame you would have preferred. We have provided you the information regarding your delivery status per the ***** carrier who has confirmed with us that your shipment has been delivered.
Kindest regards,
*********************

Customer Answer
Date: 12/06/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
I am not happy with this well rehearsed response. They have had lots of practice developing it. These are such deplorable business practices and deception. I will never have anything to do with them again. I am available anytime if anyone wants a reference from me. This company should not be allowed to continue to scam and deceive more good, honest, American people. This has been a devastating experience. I have lost a large amount of money and really suffered at the dishonesty of their usual practices. I ask are there any ways to address this harm? I don't want anyone else to suffer in the same ways that I have. As my stated goal in my complaint, I wanted my belongings returned to me. I did get most of my belonging, but in such terrible state. I don't know if I will be able to repair them or ever use them again. I thank you for bringing this matter to Allied One's attention. I could not get any response to my inquiries.

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Allied One Moving and Storage LLC is NOT a BBB Accredited Business.