Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received moving quote A5****** from ************************* at Allied One Moving and Storage on January 16, 2023 with a 30-day cancellation/extended grace ****** until February 16, 2023 shown at the top of page 2 of 9 of the email attachment. On January 20th, the company withdrew $982.32 via e-check number ****** from my checking account. After taking time to review the moving estimate document and speaking with ***** in **************** about how many times my possessions would be tranferred around before final delivery, I decided to cancel my reservation on February 13, 2023. I then spoke with **** in the cancellation department at ************. He spoke with their dispatch department and emailed me the form to get a refund approved. I sent the information back within minutes of receiving it, effective 2/13/23 at 16:18:05 ET. I've spoken with mostly *********************** at this company multiple times. Each time I get a vague, run-around response of "refunds are sent out in batches" from their billing department. Every time I call, I get the same line no matter who I speak with. I've spoken with ******************** and ******* about the matter at ************. All I want is my $982.32 deposit back!!!

  Business Response

  Date: 03/24/2023

  Good Afternoon *****************************,
  On behalf of Allied One Moving and Storage, I would like to offer you and your family our sincerest apologies. It is important to our staff to bring you a resolution to this matter and we appreciate you taking the time to bring this matter to our attention.
  You received a Refund Approval Email that was sent on 02/13/2023 and  accepted Managements decision to refund the deposit amount. We are genuinely apologetic for the delay you are experiencing in receiving your funds from our **************************** A request will be sent to the Accounting Manager on your behalf to determine when we can expect the refund process to be completed. We will contact you, once a decision has been noted on your file or feel free to contact the *************************** at the toll free number listed on your agreement **************. We encourage you to contact us if you have any comments or questions in regards to this matter. Thank you for your patience and understanding.
  
  Kindest regards,
  *********************
  

  Customer Answer

  Date: 03/31/2023

   
  Complaint: 19641444
  
  I am rejecting this response because, this is the same information that has been given to me repeatedly every time I call their customer service department.  I canceled the move on 2/13/23 and I still don't have my refund six weeks later.  (I was initially told by **** in the cancellation deparment that it could take up to 3 weeks to receive my deposit).  **************** has told me repeatedly that they had forwarded my refund request to their billing department, but it appears billing isn't doing their part to resolve this matter.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Allied One on March 22, 2023 at approximately 6pm MST. Allied misrepresented the company as a moving company and not a broker. They sent a contract to sign. I told him I needed to read it and he said that I needed to sign right away and not to worry, I can cancel within 48 hours. When I asked if there were any strings attached, such as fees, he said he would wave those. He put a waiver in the document for fees. I was not made aware that the fine print included no allowance to stop payment. Today, I finally got through to a person (male) and he suggested I blocked the company from my email. Yes, this made me very upset because it was untrue. He sent a contract to cancel which says I cannot stop payment. What? When I called back, the woman representative would not let me speak and was not pleasant. She threatened that I signed a legal document and she was not sure what the company would do to me. I feel completely scammed by this company and all my faith in moving companies and now brokers is gone.

  Business Response

  Date: 03/24/2023

  Good Afternoon *********************************,
  We appreciate you providing feedback about your interactions with our company representatives. We do not condone nor tolerate any of our representation being anything less than respectful and cordial with our customers. We do appreciate your business and have forwarded your feedback to **************** which will provide them insight to consider for retraining our representatives. After careful review of your file, I am able to confirm that your file has been successfully closed in our system and your account will not be charged as the 10% cancellation fee has been waived. We wish you all the best with your relocation.
  Kindest regards, 
  *********************
  
  

  Customer Answer

  Date: 03/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested an estimate for moving from ************** ***** to ************ **. After speaking with ****** I told him i needed to talk to my wife before i could make a decision. He told me the only way to hold the price was to put it on a hold by electronically signing an estimate, and he assured me I could call in and cancel that I had 3 days before they would charge my account. There was no mention of a 10% cancelation fee. I called and canceled 9 hours later and the a** hole who answered said sure we cancel your contract but we are going to charge your account $2500. I was upset to find out that there was a 10% cancelation fee but $2500 was more like 40%. That evening my wife came crying to me that this moving company charged our account $2500. Now our account was negative $2457. How putting a hold on a moving truck so I could talk to my wife cost me $2500? That to me is fraudulent. As i write this my account is still showing negative $2457. I am doing what it takes to fight this charge. This business shouls be shut down. My attorney has this file.

  Business Response

  Date: 03/17/2023

  Good *****************************************,
    I appreciate your feedback about your experience and the information you provided to support your claim. We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully receive your business or recommendation in the future. Our records indicate that you booked our services on 03/13/2023 for a space reservation of **** cubic footage at $3.75 per CF and pick up window of 03/18/2023-03/20/2023. Your  inventory list amassed 38 different items consisting of 157 individual pieces.The total cost of the relocation is $6669.25  which included a discount of $1342.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage in the amount of $2469.00. 
   The relocation process is extremely difficult as it is and thats why we at Allied One Moving and Storage, offer our services as a broker to facilitate the process which allows our clients some peace of mind. A part of that piece of mind comes from the information that we provide to our clients. The main purpose of any contract is to establish a relationship and define the responsibilities of the parties entering into an agreement which the contract is a visual representation of. The contract protects all parties involved by allowing each party cognizance of the expectations and obligations. It is in fact the responsibility of the client to read and review the Contract to which they are signing and agreeing upon. You were provided an ample opportunity to do so by participating in the Electronic Signature process. You provided the electronic signature by completing a process initiated by the Booking Agent.  The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List  which is displayed at the bottom of the page. The Booking Agents executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation  and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move. And the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. As aforementioned there is sufficient time allowing you the opportunity to read and review the contract and the client will be instructed to do so. Subsequent to reviewing the contract, the client scrolls down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page where the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then the client is required to enter their name and email address into the corresponding fields. When the fields are completed  with their information, the client is instructed to click on the **** Button to the right that submits the completed document to our database.
  Electronic Signature:
  
  Document Emailed On: Monday, 03/13/2023 06:55:11 PM (ET)
  Document Signature Name: ******* ***************************
  Document Signature Email: ****************************
  Document Signature Date: Monday, 03/13/2023 07:00:58 PM (ET)
  Document Signature IP Address: 173.175.88.34
  Internet Browser: Chrome 
  Each of your grievances are addressed in the terms and conditions of The Binding Moving Estimate. For instance, Per Section # 8:
  8. SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH ALLIED ONE MOVING AND STORAGE, YOU MUST CALL OUR CUSTOMER RELATION DEPARTMENT ************** BETWEEN 10AM AND 6PM EST, MONDAY - SATURDAY, WITHIN 48 HOURS OF ELECTRONICALLY ****ING THE ORIGINAL ALLIED ONE MOVING AND STORAGE AGREEMENT. THIS (2) DAY GRACE ****** DOES NOT RESTART WHEN CONTRACTS ARE AMENDED AND RE-****ED. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF ****ING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 48 HOUR GRACE ****** ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH ALLIED ONE MOVING AND STORAGE WITHIN 12 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL ****ED AGREEMENT. NO MATTER HOW MUCH TIME HAS PASSED SINCE ORIGINALLY ****ING THE ALLIED ONE MOVING AND STORAGE AGREEMENT. SHOULD YOU ELECT TO CANCEL WITHIN (5) DAYS OF YOUR FIRST AVAILABLE PICKUP DATE, YOUR DEPOSIT IS NON-REFUNDABLE.  CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF ****ING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES.
  Our records indicate that you submitted a cancellation request on 03/14/2023, however your pick up window begins on 03/18/2023. Taking the aforementioned into consideration, this cancellation request was submitted within 5 days of your move date. Allow me to draw your attention to the latter sentences of Section 8: SHOULD YOU ELECT TO CANCEL WITHIN (5) DAYS OF YOUR FIRST AVAILABLE PICKUP DATE, YOUR DEPOSIT IS NON-REFUNDABLE. The **************************** did advise you against canceling since in essence you would have been forfeiting your deposit. During this interaction you informed the Customer Relation Agent that you would speak further with your Moving Coordinator. Your file is duly noted to reflect you expressed a willingness to move forward with the move , however you were needing to decide whether to place the move on hold or change the dates. As such your file is currently in a HOLD status. The HOLD may remain on your file for up to one year from your booking date. When you are ready to move forward, kindly contact us to schedule your relocation.
  At this time, Management has reviewed your file and due to all acts and interactions being in accordance with policy it hereby does not deem the refund  you are seeking to be warranted. Once again we appreciate your feedback and most of all your business.
  
  Kindest regards,
  *********************
  
  

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company misrepresented the nature of the business. They are a a broker, and not licensed and insured movers. I was told at the time of contracting that they were licensed and ensured movers. Once I found this out within an hour of signing contract, I sent a letter of termination. They replied with another refund agreement which was executed. Company has not provided a copy of the refund agreement, or an actual refund, a month later. I have received no refund of my $623 deposit as of March 9, 2023 since request was initiated January 26, 2023

  Business Response

  Date: 03/10/2023

  Good Afternoon *************************,
  On behalf of Allied One Moving and Storage, I would like to offer you our sincerest apologies. It is important to our staff to bring you a resolution to this matter and we appreciate you taking the time to bring this matter to our attention. Our records indicate that you placed a reservation with us on 01/25/2023 and subsequently submitted a cancellation request later that same day.
  Due to the above circumstances, a Refund Approval Email was sent and signed by you, accepting Managements decision to refund the deposit amount. I recognize that you are presenting in your grievance that we have not provided a copy of the Refund Approval, however you attached a copy of it with your grievance. A copy will be attached to this response as well.
  
  We are genuinely apologetic for the delay you are experiencing in receiving your funds from our **************************** A request will be sent to the Accounting Manager on your behalf to determine when we can expect the refund process to be completed. We will contact you, once a decision has been noted on your file or feel free to contact the *************************** at the toll free number listed on your agreement **************. We encourage you to contact us if you have any comments or questions in regards to this matter. Thank you for your patience and understanding.
  
  Kindest regards,
  *********************
  
  

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19563395
  
  I am rejecting this response because ******* statute states the following:

  It shall be an unfair or deceptive act or practice for a seller of future consumer services to fail to issue a refund within 20 days after receipt of notice of cancellation made in accordance with the terms of the cancellation disclosure contained in the contract for future consumer services.
  RSA 2-18.002

  I have contacted the company by phone and they keep saying they will send the refund but they have not done so. It has been well over 20 days.

  Allied Ones statement regarding my inquiry for the CONTRACT of cancellation from the  is irrelevant to this complaint, as ******* statue supercedes. That was an administrative request which was not honored, on top of the contract breach. 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/10/2023

  Good Afternoon *************************,

  I can appreciate your stance and I understand your frustration with the delay in processing of your refund. As previously stated, a request had been forwarded to the Accounting Manager on your behalf to determine when we can expect the refund process to be completed. Our ********************* has experienced some difficulties in the past weeks which has caused a delay to affect our clients. Once again, we would like to offer our sincere apologies to you and your family for the delay and we are grateful for your patience in this matter. We expect Management to have resolved these issues within the next **** business days. We encourage you to contact our *************************** at ************** with any questions or concerns you may have.
  Kind regards,
  *********************
  

  
  

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19563395
  
  I am rejecting this response because:
  

  They are holding my money, provided no service, and have made no attempt at refunding my money with no indication of when they will do so.

  I have already reached out to their customer service and accounting department numerous times before escalating this to the BBB, to later be hung up on or told someone will follow up and they never do. 
  

  They collected a ZELLE deposit to a personal account under the name ************************* (not a business account) and are evading taxes by doing so and using this as a loophole to misallocate their fraudulent collected deposits from business funds.

  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I could go into detail, but the bottom line is I cancelled the reservation in a timely manner and still the payment was processed. Called back and been given the run around since. I have been waiting for my refund since November 30, 2022! I have emailed their "Support" and so-called managing staff on the site with NO RESPONSE!. THIS IS TOTALLY UNACCEPTABLE!! I NEED MY $509.00 PLUS 4.5% INTEREST!!. The customer service representative, ****** is a rude liar who has no customer service skills, just poor sales tactics that leave you feeling raped!!. ******* or camel, the so-called manager is an ignorant, unhelpful, excuse of a supervisor. I feel for the front line call reps that have to deal with unhappy customers like myself. I know you all don't pay them well enough to take the back lash for the poor sales and customer service provided. Again... I WANT MY $509 PLUS INTEREST, TOTAL..$569.68. I'M SURE YOUR COMPANY WAS ABLE TO PROFIT OFF MY DEPOSIT SINCE MID OCTOBER, 2022.

  Business Response

  Date: 03/02/2023

  Good Afternoon *************************,
  On behalf of Allied One Moving and Storage, I would like to offer you and your family our sincerest apologies. It is important to our staff to bring you a resolution to this matter and we appreciate you taking the time to bring this matter to our attention. We are also grateful for the opportunity to clarify the circumstances behind your pickup cancellation within the requested time frame allotted in your Agreement. You withdrew your initial cancelation request and we accommodated a post dated payment however your payment had already been submitted to be processed at the time of your initial request. Our **************************** advised you that there was an extended wait for refunds due to financial institutional changes and you subsequently submitted a final cancellation request due to understandable discomfort with the extended waiting period for refund processing.
  Due to the above circumstances, a Refund Approval Email was sent and you signed, accepting Managements decision to refund the deposit amount. After careful consideration of your file, our records indicate that the client was sent a Refund Approval Emailed: Wednesday, 11/30/2022. 
  We are genuinely apologetic for the delay you are experiencing in receiving your funds from our **************************** A request will be sent to the Accounting Manager on your behalf to determine when we can expect the refund process to be completed. We will contact you, once a decision has been noted on your file or feel free to contact the *************************** at the toll free number listed on your agreement **************. We encourage you to contact us if you have any comments or questions in regards to this matter. Thank you for your patience and understanding.
  
  Kindest regards,
  *********************
  

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allied one sales person told me over the phone I would be provided ****** standard coverage on my items. I have requested recordings.They sent a company - Executive movers, that provides fake contact information. They dropped my husbands tool box off the lift gate and knocked it out of square.I was then told I got .60 cents per lb just shy of $800 for a tool box worth almost $12,000 - I was told - again, that I had ****** in coverage standard by ** and ***** over the phone.I would like the remaining $9200.00 so we can replace the tool box that we are not able to use. I provided them with the value and several pictures, one of it in from of the movers truck after it was dropped 3ft on the back, and a few with measurements showing it is out of square. I was told only a lawyer could get the recordings to prove I was told about the standard coverage protection.

  Business Response

  Date: 02/24/2023

  Good Afternoon *************************,
  I appreciate your feedback about your experience and apologize that our services did not meet your expectations. We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully retain your business or a referral in the future. Our records indicate that you booked our services on 12/12/2022 for a space reservation of 635 cubic footage at $3.25 per CF and pick up window of 02/01/2023-02/03/2023. Your  inventory list amassed 16 different items consisting of 70 individual pieces.The total cost of the relocation was $3023.32  which included a discount of $****.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage  in the amount of $1187.00  On 01/24/2024 you revised your estimate during ***************** to reflect a space reservation of **** cubic footage with inventory consisting of 20 different items consisting of 82 individual pieces. Your revised total cost was $5982.51 and you remitted an additional deposit of  $1500. The total amount paid to date is $2687.00
   The relocation process is extremely difficult as it is and thats why we at Allied One Moving and Storage, offer our services as a broker to facilitate the process which allows our clients some peace of mind. A part of that piece of mind comes from the information that we provide to our clients. The main purpose of any contract is to establish a relationship and define the responsibilities of the parties entering into an agreement which the contract is a visual representation of. The contract protects all parties involved by allowing each party cognizance of the expectations and obligations. It is in fact the responsibility of the client to read and review the Contract to which they are signing and agreeing upon. You were provided an ample opportunity to do so by participating in the Electronic Signature process. You provided the electronic signature by completing a process initiated by the Booking Agent.  The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List  which is displayed at the bottom of the page. The Booking Agents executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation  and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move. And the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. As aforementioned there is sufficient time allowing you the opportunity to read and review the contract and the client will be instructed to do so. Subsequent to reviewing the contract, the client scrolls down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page where the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then the client is required to enter their name and email address into the corresponding fields. When the fields are completed  with their information, the client is instructed to click on the **** Button to the right that submits the completed document to our database.
  Electronic Signature:
  
  Document Emailed On: Monday, 12/12/2022 08:39:32 PM (ET)
  Document Signature Name: *************************
  Document Signature Email: ******************************************
  Document Signature Date: Monday, 12/12/2022 08:44:07 PM (ET)
  Document Signature IP Address: 35.149.125.130
  Internet Browser: Chrome
  Electronic Signature:
  
  Document Emailed On: Tuesday, 01/24/2023 06:13:59 PM (ET)
  Document Signature Name: *************************
  Document Signature Email: ******************************************
  Document Signature Date: Tuesday, 01/24/2023 06:16:21 PM (ET)
  Document Signature IP Address: 174.211.32.178
  Internet Browser: Safari
  Your grievances are addressed in the terms and conditions of The Binding Moving Estimate. For instance, Per Section #4:
  4. THE CUSTOMER HAS HIRED ********************** AS A ********************** COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER, IN ACTING AS A SHIPPER AGENT ONLY, ALLIED ONE MOVING AND STORAGE IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. THE CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN GOODS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. ALLIED ONE MOVING AND STORAGE WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE.
  Our role as a broker is delineated clearly in the Binding Moving Estimate and I would like to reiterate that the manner in which the electronic signature process is constructed allows the customer ample time to read, review and accept the terms and conditions set in the policy. A deposit payment was remitted to Allied One Moving and Storage for services that have been rendered. We coordinated your ************* our role dictates per policy. Your relocation was routed, scheduled and accommodated. 
  I fully understand your position that we wont release our recording to you , however you have been advised by management to instruct your attorney to request the recording for you. I have also listened to the recordings and the agents did advise coverage of UP TO $****0. The claim compensation is based on a valuation of 60 cents per article which is listed on your estimate under Relocation Estimate and provided free of charge.
  
  
  Basic Valuation Protection:
  $0.60 per lbs. per article
  $0.00
  
   I understand your frustration with the issues, however we are adhering to the stipulations of our Terms and Conditions. I regret to inform you that in this case a refund has not been  approved by Management, nor has a billing adjustment. Your relocation was serviced successfully and it was a pleasure to service your needs.
  
  
  
  Kindest regards,
  ***********************;
  
  
  
  

  Customer Answer

  Date: 02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  Unfortunately because of the way they twisted their words on the phone (as she admits to reviewing) I am basically stuck with a large damaged item that I am getting pennies, because twice on the phone I was told I would have 10k - no one explained otherwise. Or that I needed to do anything additional for that 10k coverage.  ************ is shady, I see many other customers saying so.  I think they are wrong, but because they tell you one thing on the phone, and then have 5 pages of disclosures, I am left with nothing because they lied - and they know they lied.  Just like they fudged the first quote to get our business.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an estimate from Allied One Moving and Storage for $1300 for 286 cu. ft. of space for my move. I specifically told them when they pick up to load all of my furniture first and then fill the rest of the space with boxes. I told them to be sure to leave anything that would have increased my space because I would be going back to pick up the rest of my stuff myself. The movers they contracted out decided to load boxes first and then took everything as well. This came out to 38 pieces according to the movers. They then told me that 38 pieces equals 500 cu. ft. without any proof whatsoever. This increased my bill by nearly $1000. I was not told until after everything was packed. They then told me if I didn't like it I could come get my "shit" myself in ********* and pay for storage as well. This is after I had already paid nearly $900. I finally agreed to have it delivered as I needed my stuff and it would have costed me more money to get it myself at that point. Upon delivery I measured my space and it came out to less than 300 cu. ft. I asked for proof of the volume and they could not provide it. The delivery driver (son) called the owner (father) for me to speak with. He didn't let me explain whatsoever and spoke over me while cursing me out telling me that if I want my "shit" I needed to pay immediately or there would be an extra $1000 charge for redelivery. He also told me if I didn't pay I would never see my "shit" again and then hung up. I also heard him cursing at me in Spanish with his son while he was on the phone. I called the police and there is an incident report but there was nothing he could do. They refused payment through zelle and lied about telling me that I needed to pay cash. ***** was fine for earlier payments but took longer to process as the final payment was $1383 compared to the $444 it was supposed to be. I was forced to go get a money order while the police stayed to ensure they did not leave in order to charge me an extra $1000.

  Business Response

  Date: 02/19/2023

  Good Afternoon ***********************,
   We appreciate the opportunity to get this issue resolved for you. The information you provided to support your grievance is very helpful as well.  Our records indicate that you initially booked our services on 01/11/2023  for a space reservation of 286 cubic footage at $3.00 per CF and pick up window of 02/15/2023-02/17/2023. Your inventory list amassed 12 different items consisting of 12 individual pieces.The total cost of the relocation is $1300.70 which included a discount of $936.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage in the amount of $412.00. 
  After painstakingly reviewing your file, I can confirm there is an additional party listed upon your file. As you were not at the pick up location in person you were not able to instruct the movers on what needed to be loaded. In events such as these, the carrier will load the items delineated within the inventory list. I understand your position that you informed us that you desired to only move forward with the original space that was estimated. Our ***************** Representative did in fact notate your file accordingly. At the time of pick up, the motor carrier would have been cognizant of your request. Permit me to draw your attention to Section 4 of The Binding Moving Estimate: 
  4. THE CUSTOMER HAS HIRED ********************** AS A ********************** COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER, IN ACTING AS A SHIPPER AGENT ONLY, ALLIED ONE MOVING AND STORAGE IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. THE CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN GOODS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. ALLIED ONE MOVING AND STORAGE WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE.
  Per Section 4 of The Binding Moving estimate,our role as a broker is delineated clearly in the Binding Moving Estimate. A deposit payment was remitted to Allied One Moving and Storage for services that have been rendered. We coordinated your ************* our role dictates per policy. Your relocation was routed, scheduled and accommodated. The carrier arrived and loaded your goods.Our customer service department attempted to advocate on your behalf and remedy the situation, nonetheless the carrier advised that the total cubic footage required to execute your move was 500 cubic footage. Keeping into consideration that your estimate provisioned an allotment of 286 cubic footage the difference in space required will incur an increase in your costs as stipulated per Section #9 of The Binding Moving Estimate you signed and agreed to:
  9. CUSTOMER HAS ELECTED A "BINDING TO NOT EXCEED" *****, THE ***** COST WILL NOT EXCEED THE ESTIMATED AMOUNT; PROVIDED, HOWEVER THAT CUSTOMER'S ITEMS ARE OF STANDARD DIMENSIONS AND ALLIED ONE MOVING AND STORAGE IS PROVIDED WITH AN ACCURATE DESCRIPTION OF THE SERVICES TO BE PERFORMED. CUSTOMER HAS REQUESTED TO HAVE AN ESTIMATE PROVIDED FOR HIS/HER HOUSEHOLD GOODS RELOCATION, IN ACCORDANCE WITH 49 CFR 371.113(C)(1), CUSTOMER AGREES TO WAIVE A PHYSICAL SURVEY OF THE HOUSEHOLD GOODS, AND ALTERNATIVELY AGREES TO RECEIVE A BINDING TO NOT EXCEED ESTIMATE BASED UPON THE SHIPPER PROVIDED ITEM LIST OF PROPERTY TO BE TRANSPORTED. IF ANY ADDITIONAL PIECES, PACKING SERVICES, WEIGHT , CUBIC FOOT OR LABOR SERVICES ARE ADDED AT THE ORIGIN OR DESTINATION TO THOSE QUOTED, THE CUSTOMER SHALL BE CHARGED FOR THESE SERVICES AT THE GOVERNING TARIFF RATES. CUSTOMER UNDERSTANDS THAT ********************** HAS A **** LBS MINIMUM ON ALL SHIPMENTS. ANY SHIPMENT BELOW **** LBS. WILL BE CHARGED AT THE **** LBS RATE. THE ***** INCLUDES ALL FUEL SURCHARGES, TOLLS, LOAD AND UNLOAD, BASIC DISASSEMBLY AND REASSEMBLY OF STANDARD FURNITURE ITEMS, UP TO 75 FEET OF LONG CARRY AT ORIGIN AND DESTINATION AND 1 FLIGHT(12 STEPS) OF STAIRS. ELABORATE FURNITURE ITEMS THAT NEED TO BE DISASSEMBLED AND/OR REASSEMBLED MAY REQUIRE 3RD PARTY SERVICING OR ADDITIONAL LABOR AND SHOULD BE DISCLOSED TO YOUR ESTIMATOR AND INCLUDED IN YOUR ESTIMATE. DISCONNECTING AND/OR RECONNECTING OF APPLIANCES IS NOT INCLUDED IN THE *****. REASSEMBLY IS SUBJECT TO THE AVAILABILITY OF TOOLS AND/OR ALL PARTIES BEING AVAILABLE. THE PACKING AND UNPACKING OF BOXES IS ONLY INCLUDED IN THE ***** IF IT IS ITEMIZED IN THE PACKING AND UNPACKING SECTION OF YOUR ESTIMATE; ALL MATERIALS/LABOR FOR UNDISCLOSED ITEMS WILL BE EXTRA. ALL FURNITURE (ie: DRESSERS, NIGHTSTANDS, ARMOIRES ETC) MUST BE EMPTIED AND CAN NOT BE UTILIZED FOR PACKING PURPOSES.
  Finally, there are other statements included in your grievance that in truth pertain to the motor carrier. We do not condone unprofessionalism nor unethical business practices, thus we appreciate your feedback in regards to your experience with this particular carrier. I have forwarded your feedback to the proper channels who will investigate further the statements in your claim and make the changes necessary in order to provide optimal services to our clients. Once again we appreciate your feedback, however your file is ineligible for a refund. The aforementioned classification is based on the stipulations provisioned in the agreement you entered into upon booking our services.
  Kindest regards,
  *********************
  
  

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of entering into contract as per contract attached: 11/29/2022. Date of refund request (and approval) as per attached email: 11/30/2022. Money I paid to the business: $1,256.00. What the business is committed to provide me: My full refund as outlined in the contract and my refund approval. Nature of the dispute: I entered into a contract with this company on 11/29/22 in order to have my belonging moved to ********, after agreeing to the quoted price and terms via signing I quickly determined I did not want their services and saw I had 48 hours to cancel the contract and get a refund, which I did in the allotted time frame and can be seen via the attached refund approval. It has now been almost four months and after numerous phone calls and emails to the supposed billing department (with no responses from the email address that customer service provided me) I am still empty handed and getting consistent excuses from customer service. I did also make a ******************** complaint (under ****************) and they did respond saying they were having technical difficulties, however this was on December 30th and I still have no updates (I am writing this as of 2/15/2023). All I want is my refund, I am acting entirely within my rights of the contract and four months of not receiving my refund is egregious. Anything the BBB can do to help will aid in this stress that has been over me these last months, as this is the last thing anyone needs on their plate as they are doing a cross country move. Thank you for your help. Job Number: A*******. Reference Number for Cancellation: *******.

  Business Response

  Date: 02/16/2023

  Good Morning *********************************,
  I can appreciate your stance and I understand your frustration with the delay in processing of your refund. As previously stated, a request had been forwarded to the Accounting Manager on your behalf to determine when we can expect the refund process to be completed. Our ********************* continues to experience some difficulties which has caused a delay to affect our clients. Once again, we would like to offer our sincere apologies to you and your family for the delay and we are grateful for your patience in this matter. We expect Management to have resolved these issues within **** business days. We encourage you to contact our *************************** with any questions or concerns you may have.
  Kind regards,
  *********************
  

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19413770
  
  I am rejecting this response because: I appreciate the prompt reply, but I will not be accepting the response until I have my refund. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/17/2023

  Good Afternoon *********************************,

   

  Your file has been escalated to ********************** and they are aware that your receipt of your refund has been delayed. A representative of that department will be contacting you in order to process your refund. Once again we are truly apologetic for the frustration and inconvenience this has caused. 

   

  Kindest regards,

   

  *********************

• Initial Complaint

  Date:01/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allied One ********************************************* is not a moving and storage company. They were paid to dispatch their trucks to my location for moving and eventually storage services. They quoted a price, confirmed the price 2x on follow up calls and received a deposit. I was not aware this deposit would be a check transaction. Movers arrive and they inform me Allied is a broker and not affiliated with their company at all!!!! They deliberately low balled the space needed for my move which impacts my final cost as it was larger and therefore the true moving company wanted an additional payment of double almost triple. A small apt moving truck can hold up to 409cubic space. I didnt have enough space for my couches and STILL WENT OVER SPACE! Allied processed my payment as a physical check. I do not write checks! There i no business name on the transaction on my bank statement either which leads me to believe the fraud happening here. They are NOT disclosing the true nature of the company. They are also processing payments received in an unclear clearing fashion. The movers themselves were excellent! Allied One is operating in a deceitful manner and their compensation was obtained amongst those same pretenses of deceit. I am highly disappointed and would like a refund back as Allied did not provide me with the service that they had advertised themselves to be

  Business Response

  Date: 01/30/2023

  Good Afternoon ***************************, I appreciate your feedback about your experience and apologize that our services did not meet your expectations. We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully retain your business or a referral in the future. Our records indicate that you booked our services on 01/09/2023 for a space reservation of 380 cubic footage at $3.50 per CF and pick up window of 01/29/2023-01/31/2023. Your  inventory list amassed 20 different items consisting of 27 individual pieces.The total cost of the relocation was $2179.51  which included a discount of $700.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage  in the amount of $802.00    The relocation process is extremely difficult as it is and thats why we at Allied One Moving and Storage, offer our services as a broker to facilitate the process which allows our clients some peace of mind. A part of that piece of mind comes from the information that we provide to our clients. The main purpose of any contract is to establish a relationship and define the responsibilities of the parties entering into an agreement which the contract is a visual representation of. The contract protects all parties involved by allowing each party cognizance of the expectations and obligations. It is in fact the responsibility of the client to read and review the Contract to which they are signing and agreeing upon. You were provided an ample opportunity to do so by participating in the Electronic Signature process. You provided the electronic signature by completing a process initiated by the Booking Agent.  The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List  which is displayed at the bottom of the page. The Booking Agents executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation  and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move. And the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. As aforementioned there is sufficient time allowing you the opportunity to read and review the contract and the client will be instructed to do so. Subsequent to reviewing the contract, the client scrolls down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page where the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then the client is required to enter their name and email address into the corresponding fields. When the fields are completed  with their information, the client is instructed to click on the **** Button to the right that submits the completed document to our database. Electronic Signature:   Document Emailed On: Monday, 01/09/2023 05:53:20 PM (ET) Document Signature Name: *************************** Document Signature Email: ************************* Document Signature Date: Monday, 01/09/2023 06:05:06 PM (ET) Document Signature IP Address: ************** Internet Browser: Chrome   Your grievances are addressed in the terms and conditions of The Binding Moving Estimate. For instance, Per Section #4: 4. THE CUSTOMER HAS HIRED ********************** AS A ********************** COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER, IN ACTING AS A SHIPPER AGENT ONLY, ALLIED ONE MOVING AND STORAGE IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. THE CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN GOODS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. ALLIED ONE MOVING AND STORAGE WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE. Our role as a broker is delineated clearly in the Binding Moving Estimate and I would like to reiterate that the manner in which the electronic signature process is constructed allows the customer ample time to read, review and accept the terms and conditions set in the policy. A deposit payment was remitted to Allied One Moving and Storage for services that have been rendered. We coordinated your ************* our role dictates per policy. Your relocation was routed, scheduled and accommodated.  I fully grasp the sentiment you expressed that we lowballed your estimate. Permit me to illustrate the factors which hold bearing in situations where there is an increase in cost on site. We provide estimates to clients for  the space required on a truck to execute the delivery of their items securely. As a well informed consumer, I am certain that you are familiar with the wide variety of items available for purchase including the variation of these individual items that are accessible on the market. All household goods come in varying sizes, shapes, textures and weights. ********************** estimates all the items provided by the client to be documented on the inventory list based on standardized dimensions (LxWxH) of each individual item listed. In some cases the mover may determine that some of the items are not stackable, which means the moving crew is not able to safely stack items or boxes in your case 3-, 4-, 5-, 6- feet high into the truck and secure that stack without it falling over during transit. At this junction, the crew will take alternative precautions and pack those items side by side, hence more space in the truck being utilized which incurs an increase in cost. As stated in the Binding Moving Estimate there are also additional fees and accessorial services a carrier may deem necessary which is up to their discretion.  In regard to how we process payments, I would like to add that we do process electronic checks and upon the processing of the instrument our name is minted upon it. So our identity is fully disclosed financial institution as well as the customer.  I understand your frustration with the issues, however we are adhering to the stipulations of our Terms and Conditions. I regret to inform you that in this case a refund has not been  approved by Management, nor has a billing adjustment. Your relocation was serviced successfully and it was a pleasure to service your needs.     Kindest regards,  ***********************;

• Initial Complaint

  Date:01/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed into being provided with a quote of $2265 for my move to which I signed a contract and paid half of my deposit in the amount of $1081. I was contacted by the moving company today and was told that my new quote was 3x what I had signed my contract for and that I could not get my deposit back under any circumstances. If you look at the ratings on the BBB page and their ******** page you will see this company has done this to hundreds of other people just like myself. Something needs to be done.

  Business Response

  Date: 01/26/2023

  Good Afternoon ***********************************,
  I appreciate your feedback about your experience and apologize that our services did not meet your expectations. We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully retain your business or a referral in the future. Our records indicate that you booked our services on 01/10/2023 for a space reservation of 286 cubic footage at $4.00 per CF and pick up window of 01/19/2023-01/31/2023. Your  inventory list amassed 10 different items consisting of 38 individual pieces.The total cost of the relocation was $2265.61  which included a discount of $200.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage  in the amount of $1081.56 
   The relocation process is extremely difficult as it is and thats why we at Allied One Moving and Storage, offer our services as a broker to facilitate the process which allows our clients some peace of mind. A part of that piece of mind comes from the information that we provide to our clients. The main purpose of any contract is to establish a relationship and define the responsibilities of the parties entering into an agreement which the contract is a visual representation of. The contract protects all parties involved by allowing each party cognizance of the expectations and obligations. It is in fact the responsibility of the client to read and review the Contract to which they are signing and agreeing upon. You were provided an ample opportunity to do so by participating in the Electronic Signature process. You provided the electronic signature by completing a process initiated by the Booking Agent.  The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List  which is displayed at the bottom of the page. The Booking Agents executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation  and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move. And the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. As aforementioned there is sufficient time allowing you the opportunity to read and review the contract and the client will be instructed to do so. Subsequent to reviewing the contract, the client scrolls down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page where the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then the client is required to enter their name and email address into the corresponding fields. When the fields are completed  with their information, the client is instructed to click on the **** Button to the right that submits the completed document to our database.
  Electronic Signature:
  
  Document Emailed On: Tuesday, 01/10/2023 07:54:35 PM (ET)
  Document Signature Name: ***********************************
  Document Signature Email: ***************************
  Document Signature Date: Tuesday, 01/10/2023 08:01:21 PM (ET)
  Document Signature IP Address: 73.79.90.102
  Internet Browser: Chrome
  
  Your grievances are addressed in the terms and conditions of The Binding Moving Estimate. Our role as a broker is delineated clearly in the Binding Moving Estimate and I would like to reiterate that the manner in which the electronic signature process is constructed allows the customer ample time to read, review and accept the terms and conditions set in the policy. A deposit payment was remitted to Allied One Moving and Storage for services that have been rendered. We coordinated your ************* our role dictates per policy. Your relocation was routed, scheduled and accommodated. 
  After reviewing your interaction with your ***************** Manager, I can verify that contrary to your complaint you attempted to add space to your reservation in the amount of 200 cubic footage.  As you were not pleased with the costs incurred for the increase in the space reservation  you requested to cancel. After multiple price accommodations were offered to you, you still insisted on canceling your reservation.  Per Section 8 of The Binding Moving Estimate:
  8. SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH ALLIED ONE MOVING AND STORAGE, YOU MUST CALL OUR CUSTOMER RELATION DEPARTMENT ************** BETWEEN 10AM AND 6PM EST, MONDAY - SATURDAY, WITHIN 48 HOURS OF ELECTRONICALLY ****ING THE ORIGINAL ALLIED ONE MOVING AND STORAGE AGREEMENT. THIS (2) DAY GRACE ****** DOES NOT RESTART WHEN CONTRACTS ARE AMENDED AND RE-****ED. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF ****ING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 48 HOUR GRACE ****** ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH ALLIED ONE MOVING AND STORAGE WITHIN 12 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL ****ED AGREEMENT. NO MATTER HOW MUCH TIME HAS PASSED SINCE ORIGINALLY ****ING THE ALLIED ONE MOVING AND STORAGE AGREEMENT. SHOULD YOU ELECT TO CANCEL WITHIN (5) DAYS OF YOUR FIRST AVAILABLE PICKUP DATE, YOUR DEPOSIT IS NON-REFUNDABLE.  CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF ****ING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES.
   I understand your frustration with the issues, however we are adhering to the stipulations of our Terms and Conditions. Keeping in consideration you booked our services on 01/10/2023 08:01:21 PM (ET) you would have been eligible for a refund if you were to have submitted your cancellation request on or before 01/12/2023 08:01:21 PM (ET). Our records indicate you submitted your request on 01/26/2022 which is far out of the provisioned window in the cancellation policy. I regret to inform you that in this case a refund has not been  approved by Management, nor has a billing adjustment.Your file is currently deemed a Refusal of Service per Sections 20 and 21 of The Binding Moving Estimate:
  20. AS THE CUSTOMER, I AGREE THAT ANY REFUSAL OR DENIAL OF SERVICE, EITHER VERBALLY IN PERSON OR OVER THE ****** WILL BE TREATED AS A LATE CANCELLATION MADE OUTSIDE OF THE CANCELLATION WINDOW. I UNDERSTAND THAT NO REFUND WILL BE ISSUED IF I REFUSE OR DENY SERVICE DURING THE PICKUP WINDOW. IF I CLAIM THAT SERVICE WAS NOT RENDERED I MUST PROVIDE NOTICE OF ANY SERVICE FAILURE MADE BY ALLIED ONE MOVING AND STORAGE, IN WRITING TO ***********************************************************
  
  21. ALLIED ONE MOVING AND STORAGE, WILL NOT BE REQUIRED AT ANY TIME TO PROVIDE PROOF OF SERVICE DENIAL. THIS WILL BE THE CUSTOMER RESPONSIBILITY. AS THE CUSTOMER, I AGREE TO THE APPLICABLE TERMS AND CONDITIONS RELATING TO PICK UP AND DELIVERY DATES DETAILED IN SECTION 14. I AGREE THAT ALLIED ONE MOVING AND STORAGE, DOES NOT HAVE THE ABILITY TO OBTAIN ****ED DOCUMENTATION VERIFYING A SERVICE REFUSAL. AS THE CUSTOMER, I AGREE THAT **********************, WILL NOT BE REQUIRED TO PROVIDE PROOF OF SERVICE IN THE **** OF A SERVICE DENIAL OR REFUSAL OF SERVICE. ALLIED ONE MOVING AND STORAGE, RESERVES THE RIGHT TO RETAIN THE DEPOSIT OF THE CUSTOMER WHO VERBALLY REFUSES OR DENIES SERVICE WITHOUT WRITTEN DOCUMENTATION.
  Once again we apologize this status may not be to your liking however I will reiterate that we are adhering to the stipulations set forth in The Binding Moving Estimate which you have signed and agreed to.
  Kindest regards,
  ***********************;
  
  
  

  Customer Answer

  Date: 02/05/2023

   
  Complaint: 18900762
  
  I am rejecting this response because:

  I was scammed into believing that I was speaking directly to a moving company and not a broker.  When it was time to finalize my move the price of my signed contract was changed by thousands of dollars and I was told I could not.get my deposit back.  This has happened to many others, not just myself. Look at all of the comments of complaints in just the last month alone.  I was told by this company I would NEVER find movers to move.me for the original quoted price as it was wrong. Well, guess what....I found **************** to move.me for the original price I was quoted. 

  I will fight this not only for myself, but for every single person who has complained about the company and has been scammed as well. 

   

  I will not give up until my deposit is returned to me.  ************ did nothing for me and kept my deposit. This is illegal and unfair.

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 02/09/2023

  Good Morning ***********************************,
  After careful review of our records, I can confirm that we have not attained any funds from your account. Your check was returned and the ****************** has notated the file reflecting the instrument you provided for payment was returned as Unauthorized.A refund is not warranted as we are not in possession of any funds from your account.
  
  
  
  Kindest regards,
  *********************