Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My initial quote was $2,269 and climbed to $6,023 at delivery and the driver wouldn't open the truck until I paid him; I have damages to my stuff indicated below; the driver didn't follow procedure to check my stuff as he unloaded; therefore damage wasn't noticed until he left. I have sent a letter to Allied Moving and Storage customer satisfaction center and have not heard anything back.I was told when they picked up my belongings that the checkmark system would be used at delivery as well, giving me peace of mind that all items were there. The driver at pick up was very professional; the driver at delivery (same driver) just wanted to unload and get on his way. I watched him scrape the back of a leather sofa off the back of the truck and let it fall to the ground; thankfully, that wasn't my sofa!I have pictures for verification. ** a couple of things I need to dispute and would like compensation for My TV tray; an oak $25 item was wrapped with tape directly on the oak, making the table, virtually, useless. I cannot remove the glue without damaging the wood. My BRAND NEW AT PICK UP loveseat now has 6 RIPS in the upholstery!!! This loveseat is a reclining loveseat that now sells for $765!! I would like confirmation on how Allied is going to handle this. I will be calling the BBB if we cannot get this resolved in a timely manner so I can get my NEW RECLINER loveseat and my tv tray replaced. Unfortunately I can't get the original, 2nd and final estimate to upload (I do have them for future)*************************, ************; ***********************

  Business Response

  Date: 05/26/2023

  Good Afternoon *************************,

   

  We apologize for your experience with damage and loss during your relocation. Please contact our **************** team and allow us to facilitate your claims request.

   

  Kindest regards,

  *********************

  Customer Answer

  Date: 05/30/2023

   
  Better Business Bureau:
  
  After 10 phone calls, I am working with the company MOVERS AND PACKERS to get this resolved and compensated. As of yet, there is no 'resolution' but wanted you to know I am working with the company to get this resolved. I have reviewed the response made by the business in reference to complaint ID ********, and am unable to say if this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a move from ******** to ******* on May 9, 2023. The salesman was ***********************. He asked for a $1,677 deposit, which I authorized my bank to pay, and they did, on 5/10/23. Several days later, in researching the company, I learned from the ***** website that they are NOT authorized by the ***** to engage in the transportation or brokerage of household goods, that their operating authority has been cancelled. I called and spoke to a ***********************, who told me the ***** website was wrong, they are fully authorized as an interstate carrier, and since the 48 hour window had passed, my deposit was non-refundable. I told him that since his company has no authority from the ***************************** any contract he issues for such service is null and void. He again told me the ***** web site was wrong, and there would be no refund. Today I received another call from ******* My move is now cancelled, my deposit is not going to be refunded, and the ***** website is still wrong; the company is fully authorized, despite the posting on the web site that says, in bold red letters "ALLIED ONE MOVING AND STORAGE (********# *******) is NOT authorized by ***** to transport or arrange the transportation of Household Goods." Based on the number of similar complaints made to the BBB, this is a scam company that deserves to be investigated and shut down.

  Business Response

  Date: 05/22/2023

  Good Afternoon *************************,

   

  We appreciate you reaching out and allowing us the opportunity to resolve this for you. According to our records, your file has been approved for a refund. The ********************* will contact you within 14 business days in order to process your refund.

   

   

  Kindest regards,

   

  *********************

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20090052
  
  I am rejecting this response because:  1) In a separate email, the business stated that unless I agree NOT to pursue a stop payment on the deposit check that I gave them, it would be a minimum of 30 days before they would even consider a refund (note that his communication says 14 days) and even after 30 days, they cannot tell me when I might get a refund. the BBB web site is full of complaints that allege that Allied One promised to refund their deposits, yet months have passed with no refund forthcoming.  2) While this email does not say it, a separate email informed me that I might get 90% of my deposit refunded, with a 10% "administrative fee" withheld by the company. It is my opinion that this company needs to refund 100% of my deposit, and that they are not entitled to an "administrative fee".  3) ************ is engaged in the brokerage of household goods despite a notice posted on the ********************************************* (FMCSA) website that clearly states that Allied One is NOT AUTHORIZED to do so. They have repeatedly lied to me. Why should I believe that they will follow through on anything that they say?  

  Once they deposit the entire $1,677 deposit back into my checking account, I might consider dropping the complaint, but unless and until I get my full deposit returned, I will continue to reject any offer and/or excuse that Allied One provides.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/24/2023

  Good Afternoon *******,

  Our records indicate that you emailed ** and advised us that you placed a stop payment in the instrument you provided for payment. In response to your declaration of placing a stop payment on the instrument you provided for the order for services, we would like to inform you of the following. The ********************* must wait 30 business days from receipt of this declaration to verify if the returns were returned to you by your bank through your election to stop payment. Upon payment status verification, the accounting department will review the file, and if a refund is still at that  time pending due to the bank not returning the funds, they will contact you to proceed in the processing of a refund.
  
  
  We appreciate your consideration in the matter.

   

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20090052
  
  I am rejecting this response because:  this response says nothing.  We will wait 30 business days to see if your bank "makes you whole" again - so we don't have to. After 30 business days we will review the file and IF A REFUND IS DUE we will proceed. No commitment to giving a refund, no timeline.  Allied One has my deposit, and they need to return it because they are not licensed to conduct business in interstate transportation of HHG. They WANT my bank to reimburse me so they don't have to.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to refund $1871 payment. They sent one person to pick up furniture and goods and then hassled my elderly uncle. I had 1 customer service person and a manager **** at me on the phone and call me rude. By far the worst, most unprofessional people I have ever dealt with ever. Simply awful and should not be in business for taking advantage of the elderly.

  Business Response

  Date: 05/19/2023

  Good Afternoon ********,

   

  Your family members file is ineligible for a refund as several members of our organization have advised you. The motor carrier and his crew arrived to the pick up location prepared to execute the relocation and your family member declined to move forward. At this time your family members file has been deemed a Refusal of Service. 
  

   

  Kindest Regards,

   

   

   *********************

• Initial Complaint

  Date:05/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They contacted us and talked a good game. Went so far to offer refundable deposit and discounts. 30 hours later, we had to cancel because our move was canceled. They proceeded to charge me almost $150 ($136.40, to be exact) for a "free" estimate. They admitted they didn't even have time to process our paperwork so there was ZERO administrativew work for which the fee was based. VERY unfair. VERY misleading. DID NOT talk about that fee during the discussion.

  Business Response

  Date: 05/18/2023

  Good Afternoon ***********************,
  On behalf of Allied One Moving and Storage, I would like to offer you and your family our sincerest apologies. It is important to our staff to bring you a resolution to this matter and we appreciate you taking the time to bring this matter to our attention. We are also grateful for the opportunity to clarify the circumstances behind your pickup cancellation within the requested time frame allotted in your Agreement..I recognise your concerns and they are completely understandable. Allow me to draw your attention to the Electronic Signature Process that you participated in on 04/22/2022. Allied One Moving and Storage outlines all details such as charges, fees, policies and procedures quite clear in The Binding Moving Estimate. It is the responsibility of the client to read and review the Contract to which they are signing and agreeing upon. You were provided an ample opportunity to do so by participating in the Electronic Signature process. You provided the electronic signature by completing a process initiated by the Booking Agent. The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List  which is displayed at the bottom of the page. The Booking Agents executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation  and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move, as well as the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. As aforementioned there is sufficient time allowing you the opportunity to read and review the contract and the client will be instructed to do so. Subsequent to reviewing the contract, the client scrolls down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page where the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then the client is required to enter their name and email address into the corresponding fields. When the fields are completed  with their information, the client is instructed to click on the **** Button to the right that submits the completed document to our database.
  Electronic Signature:
  
  Document Emailed On: Saturday, 04/22/2023 06:00:26 PM (ET)
  Document Signature Name: *************************
  Document Signature Email: ***********************
  Document Signature Date: Saturday, 04/22/2023 06:06:55 PM (ET)
  Document Signature IP Address: 71.178.51.75
  Internet Browser: Safari
  Your grievance is addressed in the terms and conditions of The Binding Moving Estimate. For instance, Per Section # 8:
  8. SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH ALLIED ONE MOVING AND STORAGE, YOU MUST CALL OUR CUSTOMER RELATION DEPARTMENT ************** BETWEEN 10AM AND 6PM EST, MONDAY - SATURDAY, WITHIN 48 HOURS OF ELECTRONICALLY ****ING THE ORIGINAL ALLIED ONE MOVING AND STORAGE AGREEMENT. THIS (2) DAY GRACE ****** DOES NOT RESTART WHEN CONTRACTS ARE AMENDED AND RE-****ED. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF ****ING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 48 HOUR GRACE ****** ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH ALLIED ONE MOVING AND STORAGE WITHIN 12 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL ****ED AGREEMENT. NO MATTER HOW MUCH TIME HAS PASSED SINCE ORIGINALLY ****ING THE ALLIED ONE MOVING AND STORAGE AGREEMENT. SHOULD YOU ELECT TO CANCEL WITHIN (5) DAYS OF YOUR FIRST AVAILABLE PICKUP DATE, YOUR DEPOSIT IS NON-REFUNDABLE.  CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF ****ING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES.
  Due to the above circumstances, your order for services was canceled per your request and an administrative fee in the amount of 10% of the total deposit ($136.40) was debited from your account on file.
  
  Kindest regards,
  *********************
  

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, April 29 I spoke with Allied One Moving rep ************************ He went over proposed move details and said he just needed my account information to hold spot for 48 hours. I asked several times if my account would be charged to which he said no, and that I could cancel within ************************** I called as soon as they opened on Monday, May 1 and after several tries got a call back at about 9:15am. This person would not let me speak. He kept repeating that normally I could cancel within the 48 hours but I could not and would owe $1920. Again, he would not let me speak at all and I eventually ended the call. I immediately called my bank and closed the account I relayed to ********************. Honestly, I feel so stupid. I was just looking for a way to relieve my son-in-law of moving my stuff for me to his new assignment (I care for my daughter and son-in-laws baby and am moving with them) since my husband of 18 years decided to walk away from our marriage. He is in the Air Force and we are all very busy and I was trying to help. Today I received an email that Allied tried to take the $1920 from my closed account. I just want this to go away as I feel totally scammed. Allied One is very good at conning people and full of lies. Please help me. The estimate # is *******. I have a copy of estimate in my email but cant figure out how to upload.

  Business Response

  Date: 05/04/2023

  Good afternoon ***********************************,
  We appreciate the opportunity to get this issue resolved for you. The information you provided to support your grievance is very helpful as well.  Our records indicate that you initially booked our services on 04/29/2023 for a space reservation of 562 cubic footage at $4.00 per CF and pick up window of 06/27/2023-06/29/2023 Your original  inventory list amassed 25 different items consisting of 62 individual pieces.The total cost of the initial relocation is $4022.88 which included a discount of $300.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage in the amount of $1920.00 
   After painstakingly reviewing your file, I can confirm that you contacted **************** on 05/01/2023 and was advised of the proper procedure to submit and process a cancellation request. Your cancellation request was received and processed by our Customer ******************** on 05/01/2023. The representative informed you correctly that the agreement you entered into via electronic signature is in fact a Non-Refundable agreement as can be verified by the attachment included with this response.
  In consideration of your request not to be contacted further, we would like to inform you that your file will be transferred to a ******************* for non-payment. We wish you all the best with your relocation and have a wonderful day.
  
  Kindest regards,
  *********************
  
  

  Customer Answer

  Date: 05/05/2023

   
  Complaint: 20018155
  
  I am rejecting this response because:
  
  I was told I had 48 hours to cancel this estimate which I did per ***********************. This is nothing more than a scam and I am appalled that they actually treat potential customers this way. The estimate does state that I have 48 hours to cancel but then have to pay 10% administrative fee. I will agree to that.

  Sincerely,
  
  ***********************************

  Business Response

  Date: 05/05/2023

  Good Afternoon ********,

   

  The estimate attached does in fact clearly delineate that the deposit is non refundable. Your file will be transferred to our collection company and you will receive no further contact from our organization as you requested.

   

  Kindest regards,

   

  *********************

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 20018155
  
  I am rejecting this response:

  *********************** specifically told me the estimate could be canceled within ************************* several times. It also states in the contract I could cancel within 48, but have to pay 10% admin costs (which he also never mentioned). I feel I was completely taken advantage of and ask that Allied One do the right thing and accept my previous offer to pay the 10% administration costs to end this exchange. Thank you. 

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted this company while looking for movers. I was told I had to put down a deposit to guarantee a truck. When I decided to cancel less than 48 hours later, I was informed 10% charge would be deducted and I would get my refund in 14 business days or less. When calling to find out where my refundis , I was informed that my refund is still not processed and there was more than 20% deducted. I am still awaiting a call from a manager. This is absolutely unacceptable and I want all of my money refunded ASAP. This is horrible business practices to deceive and take people money.

  Business Response

  Date: 04/26/2023

  Good ***************************************,
  I can appreciate your stance and I understand your frustration with the delay in processing of your refund. A request has been forwarded to the Accounting Manager on your behalf to determine when we can expect the refund process to be completed. Our ********************* has experienced some difficulties in the past weeks which has caused a delay to affect our clients. Once again, we would like to offer our sincere apologies to you and your family for the delay and we are grateful for your patience in this matter. We expect Management to have resolved these issues within the next **** business days. We encourage you to contact our *************************** at ************** with any questions or concerns you may have.
  Kind regards,
  *********************
  
  

  Customer Answer

  Date: 05/04/2023

   
  Complaint: 19985017
  
  I am rejecting this response because: it has been a week and I still have not received my refund nor a call from *************** 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/04/2023

  Good Morning,

   

  We apologize for the delay and the ********************* will reach out to you to process your refund in the order your file was received.

   

   

  Kindest regards,

   

  *********************

  Customer Answer

  Date: 05/11/2023

   
  Complaint: 19985017
  
  I am rejecting this response because

  What is the time line for follow up and issue of the PROPER AMOUNT of a flrefund. It has now been over a month and still no phone call or refund has been issued. This is ridiculous. Everytime I call and ask for a manager, I never get a call back and I have even heard kids in the background screaming and yelling. I am very disappointed and need a better timeline than "in the order that it was received"
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was cold called by an employee named ******, he talked me into a deal to move cross country that I was under the assumption was a quote for the move. He told me he would be the person in charge with my reservation and to call or email him if i had any questions. I spoke with my roommates later that night and decided I would no longer need the services from the moving company & so I called Dillons Direct Phone number listed on my quote and left him a voicemail letting him no that I would like to cancel my reservation and my deposit. I also sent him an email directly responding to the estimate letting him know I would no longer need their services within 6 hours of receiving it. I received no response from either attempt to reach out & assumed they received my response. 2 weeks later I received a call from a very angry employee telling me that I would be turned over to claims if I did not pay them the money for the deposit. There was no reason for them to even take a deposit being I cancelled their services immediately. I would like to not be contacted again by this business further.

  Business Response

  Date: 04/25/2023

  Good afternoon *************************,
  
  We appreciate the opportunity to get this issue resolved for you. The information you provided to support your grievance is very helpful as well.  Our records indicate that you initially booked our services on 03/22/2023 for a space reservation of 297 cubic footage at $3.50 per CF and pick up window of 05/28/2023-5/30/2023 Your original  inventory list amassed 12 different items consisting of 27 individual pieces.The total cost of the initial relocation is $2393.95 which included a discount of $300.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage in the amount of $1364.00 
   After painstakingly reviewing your file, I can confirm that you contacted **************** on 03/28/2023 and was advised of the proper procedure to submit and process a cancellation request. Per Section #8:
  8. SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH ALLIED ONE MOVING AND STORAGE, YOU MUST CALL OUR CUSTOMER RELATION DEPARTMENT ************** BETWEEN 10AM AND 6PM EST, MONDAY - SATURDAY, WITHIN 48 HOURS OF ELECTRONICALLY SIGNING THE ORIGINAL ALLIED ONE MOVING AND STORAGE AGREEMENT. THIS (2) DAY GRACE ****** DOES NOT RESTART WHEN CONTRACTS ARE AMENDED AND RE-SIGNED. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 48 HOUR GRACE ****** ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH ALLIED ONE MOVING AND STORAGE WITHIN 12 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL SIGNED AGREEMENT. NO MATTER HOW MUCH TIME HAS PASSED SINCE ORIGINALLY SIGNING THE ALLIED ONE MOVING AND STORAGE AGREEMENT. SHOULD YOU ELECT TO CANCEL WITHIN (5) DAYS OF YOUR FIRST AVAILABLE PICKUP DATE, YOUR DEPOSIT IS NON-REFUNDABLE.  CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES.
  On 03/29/2023, you did interact with our ***************************** and your file is duly noted about what transpired during that interaction. He attempted to contact you multiple times that day and also left a voicemail explaining the reason for his contact. On 03/29/2023 you were able to submit your cancellation request through the proper channels however the cancellation request was outside of the window provisioned in Section 8. 
  I understand your frustration with the issues, however we are adhering to the stipulations of our Cancellation Policy. I can not dispute these facts, booking date,  and the pick up window.  We offer you our apologies, nonetheless, Allied one Moving and Storage makes all details, charges, fees, policies, and procedures clear in The Binding Moving Estimate. It is the client's responsibility to read and review the Contract to which they are signing and agreeing upon. I regret to inform you that your file has been forwarded to Collections so you in fact will no longer receive any contact from us. The collections company will contact you in regards to any balance due on your file.. 
  Kindest regards,
  *********************
  

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to move and I put down $1,070 and was told we could receive a refund if we canceled within a certain period of time. My refund was approved on 3/10/23 and I was told I would receive it in 2 weeks. 2 weeks passed and I contacted them and I was told it would be within a month. It&#**;s now been over a month and I have not received a refund. I&#**;ve reached out at least 8 times by phone, as well as emailed them but have not received any additional information about my refund. Cancelation # *******

  Business Response

  Date: 04/28/2023

  Good Afternoon *******************************,
  I can appreciate your stance and I understand your frustration with the delay in processing of your refund. A request has been forwarded to the Accounting Manager on your behalf to determine when we can expect the refund process to be completed. Our ********************* has experienced some difficulties in the past weeks which has caused a delay to affect our clients. Once again, we would like to offer our sincere apologies to you and your family for the delay and we are grateful for your patience in this matter. We expect Management to have resolved these issues within the next **** business days. We encourage you to contact our *************************** with any questions or concerns you may have.
  Kind regards,
  *********************
  
  

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19967040
  
  I am rejecting this response because all I have done is contact your customer service over and over again. The solutions youve provided have already been provided over the past almost two months with absolutely no results. Nothing is still getting done. I just want my refund. Were almost at the two month **** since I cancelled your services.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/01/2023

  Good Afternoon *******************************,
  I can appreciate your position and we would like to offer our genuine apologies for the delay in receiving your refund. The ****************** is aware of the timeline in which the file reflects  and they are in the process of issuing refunds. At the time of completion on your file, you will receive a notification by email containing the pertinent information in regards to the date and time the *** transaction is to be released into your account.
  Kindest regards,
  
  *********************
  
  

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19967040
  
  I am rejecting this response because thats still not a solution and still no end date. Youre still just saying to wait. I was supposed to get my refund within two weeks and its been two months and nobody has any clue as to when or if I will ever get my refund. This is sounding more and more like a scam. I upheld my end of our contract. I did everything I was required to do within the allotted time. I dont know why I keep getting vague answers blaming other departments for why your company is holding my money hostage. Its been two months since I was supposed to get my money back. I just want a straight answer. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/01/2023

  Good Afternoon,

   

  We did respond to this complaint in a timely fashion.

   

  Kindest regards,

   

  *********************

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 19967040
  
  I am rejecting this response because nothing has changed or been accomplished. I still dont have my refund. Nobody still knows when I will get my refund. Anytime I call customer service they say they dont know anything and will fwd my complaint but nobody ever contacts me. Im still being gaslit by the company. I dont know anymore about when or IF I will ever get my money back. Its been two months since I should have gotten my refund. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/02/2023

  Good Afternoon,

   

  We apologize for the delay, however a member of the ********************* will contact you to process your refund.

   

   

  Kindest regards,

   

  *********************

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 19967040
  
  I am rejecting this response because nobody has reached out to me. ****** I called your company again today and was told they spoke to billing and again that I should wait. They had absolutely no information for me. Still no solution, conclusion or information of any kind. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We set a up a moving truck with Allied one moving service on January 29th 2023. When we talked to an employee he gave us our estimate of $1979.39 to move our items from ID - PA when getting the quote we told him all the items we wanted moved in clouding a couch, double dresser, a small entertainment center, car luggage topper, a rug, a tv and an office chair and a car. When he asked us how many boxes I was want sure so he asked if it was under 500, 400, or 100 boxes we said under 100 when we got the estimate outline and when we asked where's the couch and rug ect. They told us thoses items are considered topical house move and don't go on the estimate along with the car. We believed them that this was how it worked we went over everything with him and he was showing us where the car would fit in and where the standard moving was and what specialty ideas are. When it get close to the moving date of April ***** a gentleman calls us about our move and double checking on addresses and items moved when we told him the list he told us it would cost en extra 1000$ to move the items we thought were on our contract. When we tried to explain what we were told about our items no one would listen to us we were called a toddler and to F*** off over the phone. We asked for the original recording of the phone call of getting our quotes and we told we couldn't. We talked to another lady who took the same in formation and said it would only,cost an extra 400$ for those items when I asked where the 600$ difference was between him second estimate and hers she said she would look into it and get back to us and never did. We have lost a deposit of 602$and no one is moving our belongings. I am very frustrated with being lied to on what's on our contract and services are offered and then called a toddler when I asked questions about things that weren't lining up. It's very sketchy to me that nothing lines up and no one was able to talk to us in a professional manner. I really need help.

  Business Response

  Date: 04/18/2023

  Good Afternoon *******************,
  We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully receive your business or recommendation in the future. Our records indicate that you booked our services on 01/29/2023  for a space reservation of 286 cubic footage at $4.65 per CF and pick up window of 04/**********/13/2023. Your original  inventory list amassed 4 different items consisting of 46 individual pieces.The total cost of the relocation is $1979.39  which included a discount of $1000.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage in the amount of $602.00. On 04/07/2023 during your ***************** appointment you declined to add any space to your reservation and you electronically signed a ***************** Acknowledgment form confirming the aforementioned election. 
  I recognise your concerns and they are completely understandable. Allow me to draw your attention to the Electronic Signature Process that you participated in on 01/29/2023. Allied One Moving and Storage outlines all details such as charges, fees, policies and procedures quite clear in The Binding Moving Estimate. It is the responsibility of the client to read and review the Contract to which they are signing and agreeing upon. You were provided an ample opportunity to do so by participating in the Electronic Signature process. You provided the electronic signature by completing a process initiated by the Booking Agent. The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List  which is displayed at the bottom of the page. The Booking Agents executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation  and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move, as well as the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. As aforementioned there is sufficient time allowing you the opportunity to read and review the contract and the client will be instructed to do so. Subsequent to reviewing the contract, the client scrolls down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page where the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then the client is required to enter their name and email address into the corresponding fields. When the fields are completed  with their information, the client is instructed to click on the **** Button to the right that submits the completed document to our database.
  Electronic Signature:
  
  Document Emailed On: Sunday, 01/29/2023 06:19:04 PM (ET)
  Document Signature Name: *************** ****
  Document Signature Email: *******************
  Document Signature Date: Sunday, 01/29/2023 06:22:02 PM (ET)
  Document Signature IP Address: 67.60.196.25
  Internet Browser: Chrome
  Each of your grievances are addressed in the terms and conditions of The Binding Moving Estimate. For instance,  Per Section #1:
  1. THE PROVISIONS OF THIS AGREEMENT, INCLUDING THE ***** AND CONDITIONS CONTAINED HEREIN, REPRESENTS THE ENTIRE UNDERSTANDING AND AGREEMENT BETWEEN ALLIED ONE MOVING AND STORAGE AND CUSTOMER WITH RESPECT TO THE SUBJECT MATTER HEREOF AND SUPERSEDES ALL OTHER NEGOTIATIONS, UNDERSTANDINGS AND REPRESENTATIONS (IF ANY) MADE BY AND BETWEEN SUCH PARTIES, INCLUDING ANY REPRESENTATIONS MADE BY ANY ESTIMATOR. IN THE EVENT OF ANY CONFLICT BETWEEN THE ***** OF ANY ESTIMATE AND THE **** OF LADING, THE ***** OF THE **** OF LADING SHALL CONTROL. THIS AGREEMENT MAY NOT BE AMENDED, SUPPLEMENTED OR WAIVED ORALLY, BUT ONLY IN WRITING, ****ED BY BOTH ALLIED ONE MOVING AND STORAGE AND CUSTOMER AND MAKING SPECIFIC REFERENCE TO THIS AGREEMENT.
  The Moving Coordinator will instruct you to verify the Inventory List is correct  and once you complete the Online signature you are confirming that the Inventory List is true and correct.  Keeping this into consideration, the inventory on the estimate that you signed and agreed to is what we have on record.
  Our role as a broker and our identity as Allied One Moving and Storage is delineated clearly in the Binding Moving Estimate and I would like to reiterate that the manner in which the electronic signature process is constructed allows the customer ample time to read, review and accept the terms and conditions set in the policy. A deposit payment was remitted to Allied One Moving and Storage for services that have been rendered. We coordinated your ************* our role dictates per policy. Your relocation was routed, scheduled and accommodated. The relocation process is extremely difficult as it is and thats why we at Allied One Moving and Storage , offer our services as a broker to facilitate the process which allows our clients some peace of mind. A part of that piece of mind comes from the information that we provide to our clients. The main purpose of any contract is to establish a relationship and define the responsibilities of the parties entering into an agreement which the contract is a visual representation of. The contract protects all parties involved by allowing each party cognizance of the expectations and obligations.
  I can appreciate your stance of frustration  that you were informed by our representative that other items were included in your inventory  in your estimate. We understand your discontent in regards to the increase during your ***************** interaction and once again we are genuinely sorry for the inconvenience this has caused you. I am pleased  to inform you that the Operations Manager will be contacting you per your Complaint request in order to discuss this further and seek a resolution that will be acceptable for you. . We would like to thank you for choosing to use Allied One Moving and Storage  for your moving needs and hope to gain a recommendation for future business from you. 
  Kindest Regards,
  *********************
  
  

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19944787
  
  I am rejecting this response because: though I'm frustrated that they phone call we had made a ton of false promises like moving a car was apart of the deal. That all our furniture was included they only make note of ones with special sizing and I trusted them they were doing honorable workings when they weren't fine we can say that our bad fine. 

  What my true problem is in our contract it say. 

  "

  SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH ALLIED ONE MOVING AND STORAGE, YOU MUST CALL OUR CUSTOMER RELATION DEPARTMENT ************** BETWEEN 10AM AND 6PM EST, MONDAY - SATURDAY, WITHIN 48 HOURS OF ELECTRONICALLY SIGNING THE ORIGINAL ALLIED ONE MOVING AND STORAGE AGREEMENT. THIS (2) DAY GRACE ****** DOES NOT RESTART WHEN CONTRACTS ARE AMENDED AND RE-SIGNED. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 48 HOUR GRACE ****** ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH ALLIED ONE MOVING AND STORAGE WITHIN 12 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL SIGNED AGREEMENT. NO MATTER HOW MUCH TIME HAS PASSED SINCE ORIGINALLY SIGNING THE ALLIED ONE MOVING AND STORAGE AGREEMENT" meaning we can book a move with you and use our previous deposits so we tried to do say and your employees told me they were closed and no one would talk to us so 3 days I talked and asked and 3 days I was told they were closed my father tried to call and all the sudden they were open so I called again and was told to F*** off for the second time and they would not work with us. So now we are out 602$ because no one who works there is an honest person when it comes to customer fronts and we were scared we have the right to rebook with our deposit and if they won't let us I want that deposit back 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/19/2023

  Good Afternoon *******************,

   

  We appreciate you providing this feedback and apologize that our services did not meet your expectations. We will be contacting you in the evening on April 19th 2023 to discuss a suitable resolution for you.

   

  Kindest regards,

   

  *********************

   

   

   

  Customer Answer

  Date: 04/20/2023

   
  Complaint: 19944787
  
  I am rejecting this response because: no one tried to call me to figure out a resolution. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company called and threating me legal action because i cancel after being ignored customer service this company seeking my money for no service from they company.

  Business Response

  Date: 03/30/2023

  Good Morning *************************,

   

  We appreciate your feedback and offer our genuine apologies that our services did not meet your expectations. We strive to offer optimum services to our customers and it is quite unfortunate that you decline to move forward with your services . After careful consideration of your file, I have verified that you did attempt to contact our **************************** within the timeframe provisioned per Section #8:

  8. SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH ALLIED ONE MOVING AND STORAGE, YOU MUST CALL OUR CUSTOMER RELATION DEPARTMENT ************** BETWEEN 10AM AND 6PM EST, MONDAY - SATURDAY, WITHIN 48 HOURS OF ELECTRONICALLY SIGNING THE ORIGINAL ALLIED ONE MOVING AND STORAGE AGREEMENT. THIS (2) DAY GRACE ****** DOES NOT RESTART WHEN CONTRACTS ARE AMENDED AND RE-SIGNED. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 48 HOUR GRACE ****** ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH ALLIED ONE MOVING AND STORAGE WITHIN 12 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL SIGNED AGREEMENT. NO MATTER HOW MUCH TIME HAS PASSED SINCE ORIGINALLY SIGNING THE ALLIED ONE MOVING AND STORAGE AGREEMENT. SHOULD YOU ELECT TO CANCEL WITHIN (5) DAYS OF YOUR FIRST AVAILABLE PICKUP DATE, YOUR DEPOSIT IS NON-REFUNDABLE.  CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES.

  I have removed your file from the collection queue for your total deposit of $629.00. Permit to draw your attention to Section 8 once again: 

  CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES.

  As such, the amount of $62.90 is due to settle the cost of administrative fees. We will attempt to collect this sum from you personally or you may contact us to settle the amount. If no settlement is completed, your file will be referred to collections for the sum of $62.90. We wish you the best with your moving endeavors.

   

  Kindest regards,

   

  *********************