Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out information online looking for a moving company to move me from my home in ** to an apartment in *********, **. I was contacted by ******************************* representing Allied 1 moving and storage. The way it was presented I thought it was Allied moving company which has moved me in the past. I was looking for someone who could move me on November 5th. She takes a look at her calendar and tells me I'm in luck as they are delivering someone in Culloden which is near my house and they don't want to return with an empty truck. She asked me what I was moving. I walked around my house with my phone and read off exactly what I was taking and gave best estimate on boxes. She said 50 and I said more like 70 and she said medium ones and I agreed. She came back with a quote of $3700 and I said that was more than what I wanted to spend and she asked my budget. I told her around $3,000. She talked with someone and came back with $3,094 and I agreed and gave her a deposit of $984. She said that a ** person would call me on Tuesday the 1st at 4 before the move to make sure if I needed to add or remove anything. They would then either pack me Friday after noon and deliver me on Saturday morning or pack me Saturday morning and deliver me on Saturday afternoon. They would call me on Wednesday or Thursday by 1 to confirm pickup. Bottom line, is that i had to call and call and call them to find out the window, The ** person, *********, called me and told me it would be $4700 and needed $1,000 right then and I refused. They had issue after issue showing up so I moved over half of it myself with a truck. When ***************** showed up to move me, they told me it would be $5700 and when I refused to pay that amount they left and customer service told me that refusal of service mean they would keep my deposit. I had all the furniture brought downstairs and only 23 boxes for them to move. I didn't refuse service, just to pay them an unreasonable amount.

  Business Response

  Date: 11/15/2022

  Good *****************************************,
  We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully receive your business or recommendation in the future. Our records indicate that you booked our services on 10/24/**22  for a space reservation of 679 cubic footage at $3.00 per CF and pick up window of 11/04/**22-11/05/**22. Your original  inventory list amassed 26 different items consisting of 110 individual pieces.The total cost of the relocation is $3092.55  which included a discount of $1100.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage in the amount of $984.00. 
  I recognise your concerns and they are completely understandable. Allow me to enlighten you on the following processes that took place when you  booked services with Allied One Moving and Storage. The initial booking representative takes an original inventory from the client based on standard dimensions of the household goods that are typically transported in relocations. The ***************** Phone Appointment is designed to finalize inventory and our ***************** Agents thoroughly review the inventory list and recommend changes keeping in consideration the clients description of their items. This process allows for the client to avoid any surprises at pick up. In your case, adjustments were recommended based on the description provided to the ***************** Agent.  In reference  to the ***************** agent pressuring you, I would like to thank you for that feedback and I hope it pleases you to know that I have forwarded that feedback to the proper channels in order to improve the quality of our customers experiences with our agents. We do not condone unprofessionalism with our agents and we would like to offer our sincerest apologies for that being your experience.
  Allow me to draw your attention to the Electronic Signature Process that you participated in on 08/13/**22 and 10/03/**22. Allied One Moving and Storage outlines all details such as charges, fees, policies and procedures quite clear in The Binding Moving Estimate. It is the responsibility of the client to read and review the Contract to which they are signing and agreeing upon. You were provided an ample opportunity to do so by participating in the Electronic Signature process. You provided the electronic signature by completing a process initiated by the Booking Agent. The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List  which is displayed at the bottom of the page. The Booking Agents executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation  and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move, as well as the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. As aforementioned there is sufficient time allowing you the opportunity to read and review the contract and the client will be instructed to do so. Subsequent to reviewing the contract, the client scrolls down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page where the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then the client is required to enter their name and email address into the corresponding fields. When the fields are completed  with their information, the client is instructed to click on the **** Button to the right that submits the completed document to our database.
  Electronic Signature:
  
  Document Emailed On: Monday, 10/24/**22 07:17:** PM (ET)
  Document Signature Name: *******************************
  Document Signature Email: ********************
  Document Signature Date: Monday, 10/24/**22 07:**:15 PM (ET)
  Document Signature IP Address: 173.80.156.32
  Internet Browser: Safari
  Each of your grievances are addressed in the terms and conditions of The Binding Moving Estimate. For instance, Per Section # 4:
  4. THE CUSTOMER HAS HIRED ********************** AS A ********************** COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER, IN ACTING AS A SHIPPER AGENT ONLY, ALLIED ONE MOVING AND STORAGE IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. THE CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN GOODS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. ALLIED ONE MOVING AND STORAGE WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE.
  
  Our role as a broker and our identity as Allied One Moving and Storage is delineated clearly in the Binding Moving Estimate and I would like to reiterate that the manner in which the electronic signature process is constructed allows the customer ample time to read, review and accept the terms and conditions set in the policy. A deposit payment was remitted to Allied One Moving and Storage for services that have been rendered. We coordinated your ************* our role dictates per policy. Your relocation was routed, scheduled and accommodated. The relocation process is extremely difficult as it is and thats why we at Allied One Moving and Storage , offer our services as a broker to facilitate the process which allows our clients some peace of mind. A part of that piece of mind comes from the information that we provide to our clients. The main purpose of any contract is to establish a relationship and define the responsibilities of the parties entering into an agreement which the contract is a visual representation of. The contract protects all parties involved by allowing each party cognizance of the expectations and obligations.
  I can appreciate your stance of frustration  that you were informed by our representative of next day delivery. I also recognize your point of providing an accurate description of your inventory to the initial booking representative. When you completed the initial booking process , you signed the Binding Moving Estimate electronically and the hyperlink to the online signature is located underneath the Inventory List. The agent will instruct you to verify the Inventory List is correct  and once you complete the Online signature you are confirming that the Inventory List is true and correct.Our representatives only provide estimates and according to Section #1 of the Terms and Conditions of The Binding Moving Estimate you signed and agreed to on 10/24/**22:
  1. THE PROVISIONS OF THIS AGREEMENT, INCLUDING THE ***** AND CONDITIONS CONTAINED HEREIN, REPRESENTS THE ENTIRE UNDERSTANDING AND AGREEMENT BETWEEN ALLIED ONE MOVING AND STORAGE AND CUSTOMER WITH RESPECT TO THE SUBJECT MATTER HEREOF AND SUPERSEDES ALL OTHER NEGOTIATIONS, UNDERSTANDINGS AND REPRESENTATIONS (IF ANY) MADE BY AND BETWEEN SUCH PARTIES, INCLUDING ANY REPRESENTATIONS MADE BY ANY ESTIMATOR. IN THE EVENT OF ANY CONFLICT BETWEEN THE ***** OF ANY ESTIMATE AND THE **** OF LADING, THE ***** OF THE **** OF LADING SHALL CONTROL. THIS AGREEMENT MAY NOT BE AMENDED, SUPPLEMENTED OR WAIVED ORALLY, BUT ONLY IN WRITING, ****ED BY BOTH ALLIED ONE MOVING AND STORAGE AND CUSTOMER AND MAKING SPECIFIC REFERENCE TO THIS AGREEMENT.
  We understand your discontent in regards to your delayed pick up and once again we are genuinely sorry for the inconvenience this has caused you. A pick up can be delayed for unforeseen circumstances such as but not limited to weather, traffic, road construction, illness or injury on the job and mechanical failure. Keeping that in mind all dates on The Binding Moving Estimate Agreement which you signed on 10/24/**22 are estimated: Per Section #** of The Binding Moving Estimate:
  **. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. ALLIED ONE MOVING AND STORAGE WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. ALLIED ONE MOVING AND STORAGE WILL NOT ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.
  I fully grasp the sentiment you expressed of the new price the movers quoted on site was illogical to you since you had less items than were listed on your inventory list. Permit me to illustrate the factors which hold bearing in situations where there is an increase in cost on site. We provide estimates to clients for  the space required on a truck to execute the delivery of their items securely. As a well informed consumer, I am certain that you are familiar with the wide variety of items available for purchase including the variation of these individual items that are accessible on the market. All household goods come in varying sizes, shapes, textures and weights. Allied One Moving and Storage estimates all the items provided by the client to be documented on the inventory list based on standardized dimensions (LxWxH) of each individual item listed. In some cases the mover may determine that some of the items are not stackable, which means the moving crew is not able to safely stack items or boxes in your case 3-, 4-, 5-, 6- feet high into the truck and secure that stack without it falling over during transit. At this junction, the crew will take alternative precautions and pack those items side by side, hence more space in the truck being utilized which incurs an increase in cost. As stated in the Binding Moving Estimate there are also additional fees and accessorial services a carrier may deem necessary which is up to their discretion.
  As the ******* conducts the physical examination of the items to be loaded preceding the crew actively packing the truck, the client must decide if they wish to proceed with the relocation services. There are 3 options available to the client to choose from at this phase:
  Firstly, the client may stay within the space provisioned in the estimate to be reserved (859 cf) and opt to not use any additional services by electing to remove bulky items from the move. If the client chooses this option, any item that does not fit in the space reserved according to the Binding Moving Estimate, will not be loaded.
  Secondly, the client may opt to use additional space and services and proceed with the relocation. At this point, the client will be required to sign the corresponding documents such as the Revised Onsite Estimate and the Bill of Lading Order of Services Contract.
  Finally the client may cancel onsite or refuse service onsite. The carrier will exit the premises and the file will be appropriately noted with the events that transpired.
  
  
  Per The Binding Moving Estimate that you signed on 10/24/**22 at the time of booking- Section #** and #** stands as is:
  **. AS THE CUSTOMER, I AGREE THAT ANY REFUSAL OR DENIAL OF SERVICE, EITHER VERBALLY IN PERSON OR OVER THE ****** WILL BE TREATED AS A LATE CANCELLATION MADE OUTSIDE OF THE CANCELLATION WINDOW. I UNDERSTAND THAT NO REFUND WILL BE ISSUED IF I REFUSE OR DENY SERVICE DURING THE PICKUP WINDOW. IF I CLAIM THAT SERVICE WAS NOT RENDERED I MUST PROVIDE NOTICE OF ANY SERVICE FAILURE MADE BY ALLIED ONE MOVING AND STORAGE, IN WRITING TO ***********************************************************
  
  **. ALLIED ONE MOVING AND STORAGE, WILL NOT BE REQUIRED AT ANY TIME TO PROVIDE PROOF OF SERVICE DENIAL. THIS WILL BE THE CUSTOMER RESPONSIBILITY. AS THE CUSTOMER, I AGREE TO THE APPLICABLE ***** AND CONDITIONS RELATING TO PICK UP AND DELIVERY DATES DETAILED IN SECTION **. I AGREE THAT ALLIED ONE MOVING AND STORAGE, DOES NOT HAVE THE ABILITY TO OBTAIN ****ED DOCUMENTATION VERIFYING A SERVICE REFUSAL. AS THE CUSTOMER, I AGREE THAT **********************, WILL NOT BE REQUIRED TO PROVIDE PROOF OF SERVICE IN THE **** OF A SERVICE DENIAL OR REFUSAL OF SERVICE. ALLIED ONE MOVING AND STORAGE, RESERVES THE RIGHT TO RETAIN THE DEPOSIT OF THE CUSTOMER WHO VERBALLY REFUSES OR DENIES SERVICE WITHOUT WRITTEN DOCUMENTATION.
  Our records indicate that, on 11/07/**22, the motor carrier attempted to execute your move, however your move did require an additional 500 cubic footage to be added to the space reservation in order to move the items you desired to be moved. The motor carrier was willing to execute the move for the original amount estimated based on the 859 cubic footage. The motor carrier was also providing a same day delivery as per your request. The motor carrier was unwilling to waive the bulky item fee that was being allotted for the 900 pound safe and information has been submitted by the carrier that you refused to pay the Bulky Item Fee. Per Additional fees and *********** Services (if applicable to the move):
  Items being transported that are non-stackable, are considered Bulky items. A Bulky item charge will apply for those non-stackable items, as deemed by the mover at the time of pickup.
  It is unfortunate that you were not able to come to an agreement with the carrier onsite and proceed with the relocation, however our duty to you as a client was performed.I regret to inform you that this file is not eligible for a refund due to your cancellation of the move onsite. Our carrier was present and prepared to perform the services and you refused to proceed. Upon examination of our records, this file is currently classified as Cancel onsite/Refusal/Denial of Services
  
  
  Kindest Regards,
  *********************
  
  
  

• Initial Complaint

  Date:11/11/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very upset about my dealings with Allied One Moving and Storage between 24 October 2022 and 10 November 2022. They low-balled ** and refused to return our deposit.We provided an accurate inventory of items to be moved; just a few small items were added, but fewer boxes were shipped. Even so, the moving day volume and cost estimates were significantly larger than the original estimate. The volume increased by about ninety percent, and the cost increased by about sixty percent. Holding us to our original contract in spite of such drastic increases is unreasonable.

  Business Response

  Date: 11/15/2022

  Good Afternoon  ***************************,
  
  We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully receive your business or recommendation in the future. Our records indicate that you booked our services on 10/24/2022  for a space reservation of 322 cubic footage at $4.50 per CF and pick up window of 11/08/2022-11/10/2022. Your original  inventory list amassed 15 different items consisting of 53 individual pieces.The total cost of the relocation is $3016.35  which included a discount of $600.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage in the amount of $1516.00. 
  I fully grasp the sentiment you expressed of the new price the movers quoted on site was illogical to you since you had less items than were listed on your inventory list. Permit me to illustrate the factors which hold bearing in situations where there is an increase in cost on site. We provide estimates to clients for  the space required on a truck to execute the delivery of their items securely. As a well informed consumer, I am certain that you are familiar with the wide variety of items available for purchase including the variation of these individual items that are accessible on the market. All household goods come in varying sizes, shapes, textures and weights. Allied One Moving and Storage estimates all the items provided by the client to be documented on the inventory list based on standardized dimensions (LxWxH) of each individual item listed. In some cases the mover may determine that some of the items are not stackable, which means the moving crew is not able to safely stack items or boxes in your case 3-, 4-, 5-, 6- feet high into the truck and secure that stack without it falling over during transit. At this junction, the crew will take alternative precautions and pack those items side by side, hence more space in the truck being utilized which incurs an increase in cost. As stated in the Binding Moving Estimate there are also additional fees and accessorial services a carrier may deem necessary which is up to their discretion.
  As the ******* conducts the physical examination of the items to be loaded preceding the crew actively packing the truck, the client must decide if they wish to proceed with the relocation services. There are 3 options available to the client to choose from at this phase:
  Firstly, the client may stay within the space provisioned in the estimate to be reserved (322 cf) and opt to not use any additional services. If the client chooses this option, any item that does not fit in the space reserved according to the Binding Moving Estimate, will not be loaded.
  Secondly, the client may opt to use additional space and services and proceed with the relocation. At this point, the client will be required to sign the corresponding documents such as the Revised Onsite Estimate and the Bill of Lading Order of Services Contract.
  Finally the client may cancel onsite or refuse service onsite. The carrier will exit the premises and the file will be appropriately noted with the events that transpired.
  
  After painstakingly reviewing your file, I am able to confirm that we did receive notification from the carrier that an additional 278 cubic footage of space was used during the execution of your move and the price increase you are referring to is due to this increase in space. Per Section # 9 of the aforementioned Binding Moving Estimate:
  9. CUSTOMER HAS ELECTED A "BINDING TO NOT EXCEED" *****, THE ***** COST WILL NOT EXCEED THE ESTIMATED AMOUNT; PROVIDED, HOWEVER THAT CUSTOMER'S ITEMS ARE OF STANDARD DIMENSIONS AND ALLIED ONE MOVING AND STORAGE IS PROVIDED WITH AN ACCURATE DESCRIPTION OF THE SERVICES TO BE PERFORMED. CUSTOMER HAS REQUESTED TO HAVE AN ESTIMATE PROVIDED FOR HIS/HER HOUSEHOLD GOODS RELOCATION, IN ACCORDANCE WITH 49 CFR 371.113(C)(1), CUSTOMER AGREES TO WAIVE A PHYSICAL SURVEY OF THE HOUSEHOLD GOODS, AND ALTERNATIVELY AGREES TO RECEIVE A BINDING TO NOT EXCEED ESTIMATE BASED UPON THE SHIPPER PROVIDED ITEM LIST OF PROPERTY TO BE TRANSPORTED. IF ANY ADDITIONAL PIECES, PACKING SERVICES, WEIGHT , CUBIC FOOT OR LABOR SERVICES ARE ADDED AT THE ORIGIN OR DESTINATION TO THOSE QUOTED, THE CUSTOMER SHALL BE CHARGED FOR THESE SERVICES AT THE GOVERNING TARIFF RATES. CUSTOMER UNDERSTANDS THAT ********************** HAS A **** LBS MINIMUM ON ALL SHIPMENTS. ANY SHIPMENT BELOW **** LBS. WILL BE CHARGED AT THE **** LBS RATE. THE ***** INCLUDES ALL FUEL SURCHARGES, TOLLS, LOAD AND UNLOAD, BASIC DISASSEMBLY AND REASSEMBLY OF STANDARD FURNITURE ITEMS, UP TO 75 FEET OF LONG CARRY AT ORIGIN AND DESTINATION AND 1 FLIGHT(12 STEPS) OF STAIRS. ELABORATE FURNITURE ITEMS THAT NEED TO BE DISASSEMBLED AND/OR REASSEMBLED MAY REQUIRE 3RD PARTY SERVICING OR ADDITIONAL LABOR AND SHOULD BE DISCLOSED TO YOUR ESTIMATOR AND INCLUDED IN YOUR ESTIMATE. DISCONNECTING AND/OR RECONNECTING OF APPLIANCES IS NOT INCLUDED IN THE *****. REASSEMBLY IS SUBJECT TO THE AVAILABILITY OF TOOLS AND/OR ALL PARTIES BEING AVAILABLE. THE PACKING AND UNPACKING OF BOXES IS ONLY INCLUDED IN THE ***** IF IT IS ITEMIZED IN THE PACKING AND UNPACKING SECTION OF YOUR ESTIMATE; ALL MATERIALS/LABOR FOR UNDISCLOSED ITEMS WILL BE EXTRA. ALL FURNITURE (ie: DRESSERS, NIGHTSTANDS, ARMOIRES ETC) MUST BE EMPTIED AND CAN NOT BE UTILIZED FOR PACKING PURPOSES.
  As such, onsite I can infer you took advantage of the option available to you to increase your space reservation. If more space was required, than what was provided for in the estimate, the price would have increased per Section #9. The carrier would not have performed the job without you signing the Bill of Lading and the Bill of Lading in fact delineates all charges for the actual services provided to the customer. The motor carrier has also informed us that they applied a 10% discount of $470.00 to the order of services.  
  I regret to inform you that this file is not eligible for refund or billing adjustment due to services that have been rendered in accordance within the agreed upon stipulation set forth in the The Binding Moving Estimate you signed and agreed to. Our carrier was present and performed the services and you moved forward with the execution of the services. We appreciate your feedback, however your file is ineligible for a refund or billing adjustment. The aforementioned classification is based on the stipulations provisioned in the agreement you entered into upon booking our services.
  
  
  Kindest Regards,
  *********************
  
  

  Customer Answer

  Date: 11/19/2022

   
  Complaint: 18390763
  
  I am rejecting this response because:

  There was no reason your subcontracted mover could not have safely stacked the boxes, storage containers and household items from floor to ceiling. The boxes and storage containers were full and securely taped. All of these materials were standard shapes and sizes.

  My wife and I went through a comparable move last December. We rented a U-Haul truck and a professional mover packed our boxes, storage containers and household items from floor to ceiling. Nothing was damaged in this move.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/30/2022

  Good Afternoon ***************************,
  I appreciate your position and understand your frustrations with the issue at hand. The processes that occur during your relocation are up to the discretion of the motor carrier. We would like to assure you that we utilize a network of carriers that are Authorized for hire per DOT. If a carrier is not authorized for hire they are not assigned any jobs. The carrier that was designated for your move was Authorized for Hire per DOT.  The carriers in our network are also experienced with the necessary duties required to be performed in order to execute relocations successfully with minimal to no damage to property. I can also appreciate that your previous move transpired differently and we would like to offer our sincere apologies that your expectations were not satisfied.
  We have carefully considered your file once again. I understand your frustration with the issues, however we are adhering to the stipulations of our Terms and Conditions. I regret to inform you that in this case a refund nor a billing adjustment has not been approved by *********** ********** has made this decision based on the facts of the file previously presented in the initial response.
  Kindest regards,
  *********************
  

  Customer Answer

  Date: 12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I believe the business provided a good faith and reasonable estimate and that the fault lies with the subcontracted moving company, Virgin Moving and Storage.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Allied One, as I was preparing to move from one location to another. Under high pressure to lock in a rate, they told me I could cancel within 48 hours. I tried contacting them within 24 hours(the next day), but they kept disconnecting me, and telling me to call back, but they never answered the phone and their voice mailbox was full, so I couldn't leave a message. I contacted them the next day, still within the 48 hours, and they told me they would have to keep my deposit of $1200, because now I was at 4 days of pickup, not 5 days, as they now stated that that was in the contract, and voided the 48 hour policy. I had asked 2 different people if I could get a full refund if I canceled within 48 hours, which I was told yes.One of the conversations was recorded by them, and I clearly asked if I could cancel within 48 hours, and you can hear the response of "yes" made by one of their employees, but nothing about the 5 days. These guys are scammers!

  Business Response

  Date: 11/15/2022

  Good afternoon *****************************,
  
  We appreciate the opportunity to get this issue resolved for you. The information you provided to support your grievance is very helpful as well.  Our records indicate that you initially booked our services on 11/09/2022 for a space reservation of 286 cubic footage at $4.50 per CF and pick up window of 11/15/2022-11/17/2022. Your original  inventory list amassed 5 different items consisting of 10 individual pieces.The total cost of the initial relocation is $2530.05 which included a discount of $300.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage in the amount of $1198.01. 
   After painstakingly reviewing your file, I can confirm that you contacted **************** on 11/10/2022 and was advised of the proper procedure to submit and process a cancellation request. Per Section #8:
  8. SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH ALLIED ONE MOVING AND STORAGE, YOU MUST CALL OUR CUSTOMER RELATION DEPARTMENT ************** BETWEEN 10AM AND 6PM EST, MONDAY - SATURDAY, WITHIN 48 HOURS OF ELECTRONICALLY SIGNING THE ORIGINAL ALLIED ONE MOVING AND STORAGE AGREEMENT. THIS (2) DAY GRACE ****** DOES NOT RESTART WHEN CONTRACTS ARE AMENDED AND RE-SIGNED. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 48 HOUR GRACE ****** ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH ALLIED ONE MOVING AND STORAGE WITHIN 12 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL SIGNED AGREEMENT. NO MATTER HOW MUCH TIME HAS PASSED SINCE ORIGINALLY SIGNING THE ALLIED ONE MOVING AND STORAGE AGREEMENT. SHOULD YOU ELECT TO CANCEL WITHIN (5) DAYS OF YOUR FIRST AVAILABLE PICKUP DATE, YOUR DEPOSIT IS NON-REFUNDABLE.  CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES.
  On 11/10/2022, you did place a call to the ***************************** and your file is duly noted that you were not able to hear the agent when he received the call. He attempted to contact you multiple times that day and also left a voicemail explaining the reason for his contact. On 11/11/2022 you were able to submit your cancellation request through the proper channels however the cancellation request was outside of the window provisioned in Section 8. 
  Allow me to draw your attention to this specific section of Section 8:
   SHOULD YOU ELECT TO CANCEL WITHIN (5) DAYS OF YOUR FIRST AVAILABLE PICKUP DATE, YOUR DEPOSIT IS NON-REFUNDABLE.  
   Both of your cancellation requests attempts were submitted within 5 days of the 11/15/2022 pickup window which negates the 48 hour cancellation policy. The reason being is that funds have already been spent toward routing and scheduling your move by this time. 
  I understand your frustration with the issues, however we are adhering to the stipulations of our Cancellation Policy. I can not dispute these facts, booking date,  and the pick up window.  We offer you our apologies, nonetheless, Allied one Moving and Storage makes all details, charges, fees, policies, and procedures clear in The Binding Moving Estimate. It is the client's responsibility to read and review the Contract to which they are signing and agreeing upon. I regret to inform you that in this case a refund has not been approved by Management. 
  Kindest regards,,
  *********************
  

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about a moving quote through Allied *** Lines online, A company called "Allied" contacted me via the inquiry I had done online. The person I spoke with, *******************************, wanted to get a deposit to hold the date and estimate for our upcoming move. When I told her we could not do that based on the current escrow being under contingency for inspection still and they would not be able to refund us based on their policy. My husband and I asked if they can give a future date of Sunday 10/23/2022 until 5:00pm to cancel then we would move forward with giving a deposit of $1676.00. She put us on hold and went to her supervisor to get the ok. She stated they would go ahead and extend us until Sunday 10/23/2022 at 5:00pm to cancel for a full refund of our deposit. On Friday 10/21/2022 a quality assurance person called us to go over our inventory items that we already discussed with ********. He told us the estimate was going to change to 2 times the price that was originally quoted. ******** had assured us if it was going to change that it wouldn't be more than a few hundred dollars. This is something my husband wanted to be sure of since we were driving when we were on the phone with ******** and going over our items and couldn't b sure if we missed something. we over estimated on the boxes/bins to be safe as well as let her know we weren't sure if the washer and dryer were going or not. She assured if the washer and dryer went it wouldn't change it more than a few hundred dollars. This was not true and we told the quality assurance person there was no way we could move forward based off the substantial price change for the move and we canceled. I also left a voice mail for ********, who stated she would be the main point of contact for any issues we had, as well as emailed ************************************ who we were told we needed to email about the cancelation. This was canceled within the agreed time frame. We were then told they would not honor the agreed cancelation.

  Business Response

  Date: 11/07/2022

  Good Afternoon *****************************,
  
  We appreciate you taking the time to provide us with feedback about your experience with our company. The record you attached to support your claim was very helpful as well. Our records indicate that you booked our services on 10/16/2022 for a relocation from *******, ** to **********, ** with a space reservation of 948 cubic footage at $4.00 per CF and pick up window of 10/26/2022-10/27/2022. Your inventory list amassed 30 different items consisting of 119 individual pieces. The total cost of the relocation is $5600.80 which included a discount of $1110.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a payment in the amount of $1676.00 that was due for the deposit on services to be rendered.
   After painstakingly reviewing your file, I can confirm that during your booking call, you requested the moving coordinator to provide an extended cancellation period. According to our records that request was denied, and is not expressed on The Binding Moving Estimate that was signed and agreed to. I can also confirm this request was denied after reviewing the interaction via phone with the moving coordinator. If in fact an extended cancellation period was approved , the provision would have been explicitly included into the Binding Moving Estimate for both parties to agree to. The main purpose of any contract is to establish a relationship and define the responsibilities of the parties entering into an agreement which the contract is a visual representation of. The contract protects all parties involved by allowing each party cognizance of the expectations and obligations. Our moving coordinators, well versed in the process of relocation, collect inventory based on standard items and assist our clients in organizing their items based on the information that is provided by the client. Our company provides a ***************** call 4-5 days before the move date to facilitate our clients relocation and finalize their inventory. We find that closer to the move date, some clients may have purchased something since the original inventory was taken that they would like to be included in the move or they may have decided to forego taking something that was initially on the inventory list. The ***************** Phone Appointment allows for these adjustments to be made for the space reservation to retain the booking rate before the truck arrives. The ***************** Coordinator in an attempt to be thorough with the inventory so as to avoid any surprises on site on the move date recommended adding more space to protect your move.
  Upon the addition of items in the ***************** Appointment a cost was incurred to provide for the additional space to be reserved. Our records indicate that you submitted a request to not move forward with any additions at that time. We would like to offer our sincere apologies that you are dissatisfied with your interaction with our ***************** Agent and we are taking your feedback into consideration so we will be able to improve the quality of service we provide for you and our other clients. If you do not wish to have any additional items added to your inventory list thereby increasing your space reservation a ***************** Acknowledgement is required to be signed and another deposit will not be required for you to move forward with your move. 
  I would also like to draw your attention to the cancellation policy which is provisioned in Section 8 of The Binding Moving Estimate which states: 
  8. SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH ALLIED ONE MOVING AND STORAGE, YOU MUST CALL OUR CUSTOMER RELATION DEPARTMENT ************** BETWEEN 10AM AND 6PM EST, MONDAY - SATURDAY, WITHIN 48 HOURS OF ELECTRONICALLY SIGNING THE ORIGINAL ALLIED ONE MOVING AND STORAGE AGREEMENT. THIS (2) DAY GRACE ****** DOES NOT RESTART WHEN CONTRACTS ARE AMENDED AND RE-SIGNED. CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 48 HOUR GRACE ****** ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH ALLIED ONE MOVING AND STORAGE WITHIN 12 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL SIGNED AGREEMENT. NO MATTER HOW MUCH TIME HAS PASSED SINCE ORIGINALLY SIGNING THE ALLIED ONE MOVING AND STORAGE AGREEMENT. SHOULD YOU ELECT TO CANCEL WITHIN (5) DAYS OF YOUR FIRST AVAILABLE PICKUP DATE, YOUR DEPOSIT IS NON-REFUNDABLE.  CANCELLATION REQUESTS RECEIVED WITHIN 48 HOURS OF SIGNING THE ORIGINAL AGREEMENT WITH ALLIED ONE MOVING AND STORAGE WILL RECEIVE A FULL REFUND, LESS 10% FOR ADMINISTRATIVE FEES.
  Keeping in mind your booking was placed on 10/16/2022 06:53:21 PM (ET), Section 8 would have allowed for a refundable cancellation request to be submitted until 10/18/2022 06:53:21 PM (ET). Your cancellation request was submitted outside of the window and upon attempting to execute your relocation in the interim of your cancellation request by good faith you also declined to move forward with services.
  I understand your frustration with the issues, however we are adhering to the stipulations of our Cancellation Policy. I can not dispute these facts, booking date and the cancellation policy. We offer you our apologies, nonetheless, Allied One Moving and Storage makes all details, charges, fees, policies, and procedures clear in The Binding Moving Estimate. It is the client's responsibility to read and review the Contract to which they are signing and agreeing upon. I regret to inform you that in this case a refund has not been approved by Management. We would like to invite you to contact our *************************** and provide your desired dates and allow us to execute your relocation based on your original estimate.  Once again we appreciate your feedback and most of all your business and we look forward to executing a smooth stress-free move for you.
  
  
  
  Kindest Regards,
  *********************
  
  

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 3rd, 2022, I contacted Allied One moving to relocate furniture from a 700mile one-way route leaving *****, ** to destination of ******************. I have paid $1498 of $2230 pending delivery to my home location. Allied picked up brand new furniture from its CA warehouse on Thursday, October 13th, 2022. Allied One's documentation states that delivery of belongings will take place within 10 business days. Allied One moving has not cooperated when i have called several times requesting status of delivery. Today is the 11th business day and I have not heard anything from this company regarding when my items have been delivered. **************** as been argumentative, reporting that someone has called me regarding my furniture which is not the case. This new furniture I am pending arrival of is new and valued at nearly $20,000. Allied One has not demonstrated any care in communicating the status of my furniture. **************** has told me that my furniture last week Tuesday was "out for delivery." However, I have been home all week last week and not one call, text or email has been received to confirm what seems to be at this point only lip service. It is nearly November and my belongings seem to have vanished without any care or accountability. The resolution I would like to see is delivery this week as negotiated and summed up under Allied One's Terms. The job number/ order number for this transaction is: A5738221. Any assistance to resolve this matter would be greatly appreciated as I would like to move into my new home with the leather sectional sofa, Tempurpedic king-sized mattress purchased along with one moving box that is on some truck somewhere in the **. Thank you for any help to resolve this matter. Respectfully, *****************************

  Business Response

  Date: 11/01/2022

  Good Afternoon *****************************,
  
  We appreciate the opportunity to get this issue resolved for you. The information you attached to support your claim was very helpful as well.  Our records indicate that you booked our services on 10/03/2022 for a space reservation of 286 cubic footage at $4.50 per CF and pick up window of 10/13/2022-10/15/2022. Your inventory list amassed 5 different items consisting of 24 individual pieces.The total cost of the relocation is $2230.05  which included a discount of $700.00 that the agent was able to implement towards the cost of the move.
   After painstakingly reviewing your file, I can confirm that you were picked up on 10/13/2022 and your Bill of Lading has recorded a First Available Date for Delivery as 10/17/2022. We understand your frustration in regards to your delayed delivery and once again we are genuinely sorry for the inconvenience this has caused you. A delivery can be delayed for unforeseen circumstances such as but not limited to weather, traffic, road construction, illness or injury on the job and mechanical failure. In your case, the carrier has advised that the delay in this instance was caused by mechanical failure and the location of the truck with your property was in ********. Keeping that in mind all dates on The Binding Moving Estimate Agreement which you signed on 10/03/2022 are estimated: Per Section #** of The Binding Moving Estimate:
  **. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. ALLIED ONE MOVING AND STORAGE WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. ALLIED ONE MOVING AND STORAGE WILL NOT ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.
  As your Moving Broker, Allied One Moving and Storage  we have obtained the following information from the carrier and are pleased to inform you that the carrier has advised they will be executing your delivery tomorrow 11/2/2022. The carrier is independently owned and operated, and as such  their scheduling and behavior of their employees is beyond our control. Nonetheless, as your Broker, we advocate on your behalf with the carriers we have a relationship with. Our main goal is to assist you in receiving your items. Once again we will continue to maintain contact with them in order to complete the execution of your relocation. Again, we sincerely apologize for the delay in delivery that has caused this inconvenience.
  Kindest Regards,
  *********************
  
  

• Initial Complaint

  Date:10/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: September 22, 2022.The amount of money you paid the business: I paid a deposit of $733.What the business committed to provide you: The business agreed to transport items listed in the binding moving estimate attached to this complaint.What the nature of the dispute is: The carrier dispatched by Allied One Moving and Storage arrived and stated that he would only pick up items that would fit in estimated volume and not the inventory listed in binding moving estimate attached to this complaint. Moving coordinator, ***********************, assured me that his estimate was accurate and that I should not worryplease see the attached PDF of text messages between ****** and ********* or not the business has tried to resolved the problem: The business has refused to resolve the problem in any way, shape, or form. I complied with the agreement in its entirety and particularly these clauses: 9, 17, 19, 20, and 22.Account/order/tracking number: The job number is A5711137

  Business Response

  Date: 10/27/2022

  Good ********************** Ntiwas,
   We appreciate the opportunity to get this issue resolved for you. The information you provided to support your grievance is very helpful as well.  Our records indicate that you initially booked our services on 09/22/**22  for a space reservation of 323 cubic footage at $3.50 per CF and pick up window of 10/24/**22-10/26/**22. Your inventory list amassed 18 different items consisting of 31 individual pieces.The total cost of the relocation is $1885.69 which included a discount of $600.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a deposit to Allied One Moving and Storage in the amount of $773.00. 
  After painstakingly reviewing your file, I can confirm that on 10/22/**22 you advised us via email the carrier attempted to execute your relocation, however the relocation was unsuccessful. According to the email we received and your grievance, I understand your perception is that the Binding Moving Estimate and the rates therein are based on the inventory listed within the agreement. Allow me to draw your attention to Section 9 of The Binding Moving Estimate you signed and agreed to on 09/22/**22:
  9. CUSTOMER HAS ELECTED A "BINDING TO NOT EXCEED" PRICE, THE ***** COST WILL NOT EXCEED THE ESTIMATED AMOUNT; PROVIDED, HOWEVER THAT CUSTOMER'S ITEMS ARE OF STANDARD DIMENSIONS AND ALLIED ONE MOVING AND STORAGE IS PROVIDED WITH AN ACCURATE DESCRIPTION OF THE SERVICES TO BE PERFORMED. CUSTOMER HAS REQUESTED TO HAVE AN ESTIMATE PROVIDED FOR HIS/HER HOUSEHOLD GOODS RELOCATION, IN ACCORDANCE WITH 49 CFR 371.113(C)(1), CUSTOMER AGREES TO WAIVE A PHYSICAL SURVEY OF THE HOUSEHOLD GOODS, AND ALTERNATIVELY AGREES TO RECEIVE A BINDING TO NOT EXCEED ESTIMATE BASED UPON THE SHIPPER PROVIDED ITEM LIST OF PROPERTY TO BE TRANSPORTED. IF ANY ADDITIONAL PIECES, PACKING SERVICES, WEIGHT , CUBIC FOOT OR LABOR SERVICES ARE ADDED AT THE ORIGIN OR DESTINATION TO THOSE QUOTED, THE CUSTOMER SHALL BE CHARGED FOR THESE SERVICES AT THE GOVERNING TARIFF RATES.
  Keeping the above term in mind, the cubic footage allotted for the space reservation provided for in the  estimate was calculated by the inventory provided by you, the shipper. The rate in the estimate is based on that cubic footage, hence your cost is calculated by the price per cube that was estimated for the space reservation.I appreciate your stance that the carrier refused to honor the inventory list and execute your relocation request, nonetheless the estimate provided for a space allocation based on cubic footage not inventory. Permit me to illustrate the factors which hold bearing in situations where there is an increase in cost on site. We provide estimates to clients for  the space required on a truck to execute the delivery of their items securely. As a well informed consumer, I am certain that you are familiar with the wide variety of items available for purchase including the variation of these individual items that are accessible on the market. All household goods come in varying sizes, shapes, textures and weights. Allied One Moving and Storage estimates all the items provided by the client to be documented on the inventory list based on standardized dimensions (LxWxH) of each individual item listed. In some cases the mover may determine that some of the items are not stackable, which means the moving crew is not able to safely stack items or boxes in your case 3-, 4-, 5-, 6- feet high into the truck and secure that stack without it falling over during transit. At this junction, the crew will take alternative precautions and pack those items side by side, hence more space in the truck being utilized which incurs an increase in cost. As stated in the Binding Moving Estimate there are also additional fees and accessorial services a carrier may deem necessary which is up to their discretion.
  As the ******* conducts the physical examination of the items to be loaded preceding the crew actively packing the truck, the client must decide if they wish to proceed with the relocation services. There are 3 options available to the client to choose from at this phase:
  Firstly, the client may stay within the space provisioned in the estimate to be reserved (323  cf) and opt to not use any additional services such as packing. If the client chooses this option, any item that does not fit in the space reserved according to the Binding Moving Estimate, will not be loaded.
  Secondly, the client may opt to use additional space and services and proceed with the relocation. At this point, the client will be required to sign the corresponding documents such as the Revised Onsite Estimate and the Bill of Lading Order of Services Contract.Inj turn the cost of the move will increase accordingly.
  Finally the client may cancel onsite or refuse service onsite. The carrier will exit the premises and the file will be appropriately noted with the events that transpired.
  
  
  Per The Binding Moving Estimate that you signed on 09/22/**22 at the time of booking- Section #**  and #** stands as is:
  **. AS THE CUSTOMER, I AGREE THAT ANY REFUSAL OR DENIAL OF SERVICE, EITHER VERBALLY IN PERSON OR OVER THE ****** WILL BE TREATED AS A LATE CANCELLATION MADE OUTSIDE OF THE CANCELLATION WINDOW. I UNDERSTAND THAT NO REFUND WILL BE ISSUED IF I REFUSE OR DENY SERVICE DURING THE PICKUP WINDOW. IF I CLAIM THAT SERVICE WAS NOT RENDERED I MUST PROVIDE NOTICE OF ANY SERVICE FAILURE MADE BY ALLIED ONE MOVING AND STORAGE, IN WRITING TO ***********************************************************
  It is imperative that I draw your attention to this sentence*** I UNDERSTAND THAT NO REFUND WILL BE ISSUED IF I REFUSE OR DENY SERVICE DURING THE PICKUP WINDOW. ***
  
  **. ALLIED ONE MOVING AND STORAGE, WILL NOT BE REQUIRED AT ANY TIME TO PROVIDE PROOF OF SERVICE DENIAL. THIS WILL BE THE CUSTOMER RESPONSIBILITY. AS THE CUSTOMER, I AGREE TO THE APPLICABLE TERMS AND CONDITIONS RELATING TO PICK UP AND DELIVERY DATES DETAILED IN SECTION 14. I AGREE THAT ALLIED ONE MOVING AND STORAGE, DOES NOT HAVE THE ABILITY TO OBTAIN SIGNED DOCUMENTATION VERIFYING A SERVICE REFUSAL. AS THE CUSTOMER, I AGREE THAT **********************, WILL NOT BE REQUIRED TO PROVIDE PROOF OF SERVICE IN THE **** OF A SERVICE DENIAL OR REFUSAL OF SERVICE. ALLIED ONE MOVING AND STORAGE, RESERVES THE RIGHT TO RETAIN THE DEPOSIT OF THE CUSTOMER WHO VERBALLY REFUSES OR DENIES SERVICE WITHOUT WRITTEN DOCUMENTATION.
  As duly elucidated above and in accordance with Section #4 of  the Binding Moving Estimate Allied One Moving and Storage did honor the Binding Moving Estimate:
  4. THE CUSTOMER HAS HIRED ********************** AS A ********************** COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER, IN ACTING AS A SHIPPER AGENT ONLY, ALLIED ONE MOVING AND STORAGE IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. THE CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN GOODS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. ALLIED ONE MOVING AND STORAGE WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE.
   It is unfortunate that you were not able to come to an agreement with the carrier onsite and proceed with the relocation, however our duty to you as a client was performed. I regret to inform you that this file is not eligible for refund due to your cancellation of the move onsite. Our carrier was present and prepared to perform the services and you refused to proceed. Upon examination of our records, this file is currently classified as Cancel onsite/Refusal/Denial of Services on the day of pick up when the carrier was at the clients address.
  Kindest Regards,
  *********************
  
  
  

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needed to move furnishings from our family home in ***************, ** to my daughter in her newly purchased home in *****, **. As I was beginning the research for how best to do this I received a call on 8/20 from Allied One Moving and Storage. They found a truck that met my timeline and had space. I needed to, and did, give them a $919 deposit to hold my space on the truck, and they said I had two weeks to cancel. Circumstances changed as we continued planning and I needed to cancel Allied, which I did on 8/23 but they will not give me my deposit back. Each time I call they say they will email the billing department, or I can email ********************************************************** but both have been done multiple times and there is consistently no response.

  Business Response

  Date: 10/25/2022

  Good Afternoon *********************,
  On behalf of Allied One Moving and Storage, I would like to offer you and your family our sincerest apologies. It is important to our staff to bring you a resolution to this matter and we appreciate you taking the time to bring this matter to our attention. After painstakingly reviewing your file, I can confirm that your relocation reservation was canceled on 08/24/2022. Your cancellation request was submitted within the provisions of the cancellation window.
  Due to the above circumstances, a Refund Approval Email was sent and you signed, accepting Managements decision to refund the deposit amount. We are genuinely apologetic for the delay you are experiencing in receiving your funds from our **************************** A request will be sent to the Accounting Manager on your behalf to determine when we can expect the refund process to be completed. We will contact you, once a decision has been noted on your file or feel free to contact the *************************** at the toll free number listed on your agreement. We encourage you to contact us if you have any comments or questions in regards to this matter. Thank you for your patience and understanding.
  
  Kindest regards,
  *********************
  

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18296539
  
  I am rejecting this response because I have repeatedly called and emailed the company as directed - and began capturing notes when I started to suspect fraud I contacted them within 3 days to cancel, though I was told I had a two week window.  I noted having reached out 8/31, 9/12 (spoke with ******), 921 (spoke with *****), 9/26 (spoke with ******** who insisted that they are within their guidelines but wouldn't tell me what the guidelines are nor what to expect next other than that I can send an email - then she hung up on me).  With each call I am told that an email will be sent to the billing department.  I have been told that an email will be sent to the billing department, to the manager of the billing department, and that an email will be sent requesting expedited processing of my refund, and that an email will be sent to the manager of the billing department requesting expedited attention.  I have sent numerous emails as well and I never hear back from phone calls nor emails that I initiate.  I am developing the impression that they have no intention to refund the $919 that I provided in good faith as a deposit, even though I have done everything they asked to obtain my rightly owed refund.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/27/2022

  Good Afternoon *********************,
  I can appreciate your stance and I understand your frustration with the delay in processing of your refund. As previously stated, a request had been forwarded to the Accounting Manager on your behalf to determine when we can expect the refund process to be completed. Our ********************* continues to experience some difficulties which has caused a delay to affect our clients. Once again, we would like to offer our sincere apologies to you and your family for the delay and we are grateful for your patience in this matter. We expect Management to have resolved these issues within the near future. We encourage you to contact our *************************** with any questions or concerns you may have.
  Kind regards,
  *********************
  
  

  Customer Answer

  Date: 10/28/2022

   
  Complaint: 18296539
  
  I am rejecting this response because it has been more than two months since my refund was approved and I was told a refund would take about a week.  I continue to receive no specific information as to what can be expected other than sometime in the future and that I should continue to be patient.  When will I have my refund?  It took less than 48 hours to process the deposit, why more than two months, and counting, to process the refund?  It has been stated multiple times that I will receive the refund but it doesn't happen.  What more is needed, what are the guidelines you are working within, and how much longer must I wait?
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/09/2022

  Good **************************************************** is aware of the timeframe for the refund in regards to this case. the Billing Specialist will be contacting the customer in the order her file was received to process her refund.

   

  Kindest regards,

   

  *********************

• Initial Complaint

  Date:10/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired AlliedOne ********************************************* to help me move out of my apartment in ******* to my new home in *******. They gave me a pick up window of 3 days (10/7-10/9) and forced us to pay a $1,500 deposit on our first call or we would lose our great price. They called to confirm 10/9 @ 8am-11am was my official pick up time. On moving day AlliedOne never showed. Their customer service kept saying theyre coming and no one came. We have to be out of our apartment by 10/10, which we told AlliedOne and they assured us they could do. Last time we heard from them was the night of 10/10 saying they were coming tomorrow morning instead. It is now 10/13 and NO ONE has come or contacted us. Weve called EVERY number associated with AlliedOne and could never get an answer. Since they ghosted me, *** had to pay almost $5k in penalties for not moving out of my apartment and had to forfeit my lease to my new home in **. I finally called them from a random number and they picked up. Their customer relations rep **** was so rude over the phone and said that even though they never fulfilled their service, if we tell them we dont want their service anymore that it is a refusal of service and we wont get our deposit back. They have literally ruined my life and have forced me into homelessness. Theyre are now dodging my calls from the random number. SOMEONE PLEASE STOP THEM FROM SCAMMING OTHER PEOPLE. AlliedOne has zero intentions of providing a service to me or returning my money and theyre going to do it again.

  Business Response

  Date: 10/17/2022

  Good Morning *******************************,
  
  We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully receive your business or recommendation in the future. Our records indicate that you booked our services on 08/09/2022 for a space reservation of 536 cubic footage at $4.50 per CF and pick up window of 09/26/2022-09/28/2022. Your original  inventory list amassed 19 different items consisting of 36 individual pieces.The total cost of the relocation is $4144.40  which included a discount of $600.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a payment to Allied One Moving & Storage  in the amount of $1532.00. On 08/17/2022 a Date Change was processed on your file and your pick up window was revised to 10/07/2022-10/09/2022.
  After painstakingly reviewing your file I can confirm that you contacted our *************************** on 10/09/2022 and informed the agent that the motor carrier had provided you with a pick up confirmation for October 9th. Our agent did reach out to the carrier to ascertain their estimated time of arrival since you communicated to us that they had not arrived yet. On 10/10/2022 the motor carrier advised they had communicated to you that they will arrive between ****am on 10/10/2022. We received a call from an authorized party on the file,  *********************** who submitted a cancellation request on 10/10/2022. Upon submitting a cancellation request all scheduling and routing for the move was paused.  *********************** did interact with our Customer Relations Agent who advised per Section 14, the cancellation request would amount to a forfeiture of the deposit and in order to not forfeit *********************** opted to move forward and wait for the movers to arrive.
  14. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. ALLIED ONE MOVING AND STORAGE WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. ALLIED ONE MOVING AND STORAGE WILL NOT ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.
  There are two phone numbers on your file, and after reviewing our call records I can confirm that between 09/01/2022-10/14/2022 all calls received from ********** were answered within business hours. There were 2 calls received outside of our business hours which are 9am -6pm EST Monday to Friday and 12pm-6pm Saturdays and Sunday. The 2 aforementioned calls were not answered. As for ********** I can also confirm that our ***************************  has also answered all calls coming in from this number during that time frame as well. I apologize  that  your experience is that your calls were missed however our call logs do not reflect the same information you are providing in your grievance. Your file is also duly noted with all interactions with our *************************** and the actions that have been taken on your file as has been mentioned above.
  I regret to inform you that your file is ineligible for a refund, however we will be more than happy to execute your relocation. We invite you to contact **************** in order to provide us with your availability so we will be able to schedule your move.
  Kindest regards,
  *********************
  
  

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18208669
  
  I am rejecting this response because:
  *********************** never cancelled their service. Allied and their moving company still was randomly reaching out after that call saying that they were coming. Even when I spoke to multiple people at Allied days later, they also confirmed my move was still active and apologized that no one has shown up yet. We have waited FIVE DAYS after our estimated pick-up window to realize AlliedOne was never going to come or call us back. They hung us out to dry and gladly kept our money. They are very disorganized and I could rarely ever talk to the same person. Once I explained my problem to their rep, then would then transfer you to someone else, and that would happen over and over until the call was disconnected.
  Sincerely,
  
  *******************************

  Business Response

  Date: 10/25/2022

  Good Afternoon *******************************,
  We appreciate your position however after further investigation we have found facts contrary to what you present in your grievance. The motor carrier assigned to your order for services has advised us that upon making contact with you via phone call to confirm your pick up, you advised the carrier that you were opting to rent a U-haul and execute the move yourself. In this instance you actually refused services. Per Sections 20 and 21 and the Estimate you signed and agreed to:
  20. AS THE CUSTOMER, I AGREE THAT ANY REFUSAL OR DENIAL OF SERVICE, EITHER VERBALLY IN PERSON OR OVER THE ****** WILL BE TREATED AS A LATE CANCELLATION MADE OUTSIDE OF THE CANCELLATION WINDOW. I UNDERSTAND THAT NO REFUND WILL BE ISSUED IF I REFUSE OR DENY SERVICE DURING THE PICKUP WINDOW. IF I CLAIM THAT SERVICE WAS NOT RENDERED I MUST PROVIDE NOTICE OF ANY SERVICE FAILURE MADE BY ALLIED ONE MOVING AND STORAGE, IN WRITING TO ***********************************************************
  
  21. ALLIED ONE MOVING AND STORAGE, WILL NOT BE REQUIRED AT ANY TIME TO PROVIDE PROOF OF SERVICE DENIAL. THIS WILL BE THE CUSTOMER RESPONSIBILITY. AS THE CUSTOMER, I AGREE TO THE APPLICABLE TERMS AND CONDITIONS RELATING TO PICK UP AND DELIVERY DATES DETAILED IN SECTION 14. I AGREE THAT ALLIED ONE MOVING AND STORAGE, DOES NOT HAVE THE ABILITY TO OBTAIN SIGNED DOCUMENTATION VERIFYING A SERVICE REFUSAL. AS THE CUSTOMER, I AGREE THAT **********************, WILL NOT BE REQUIRED TO PROVIDE PROOF OF SERVICE IN THE **** OF A SERVICE DENIAL OR REFUSAL OF SERVICE. ALLIED ONE MOVING AND STORAGE, RESERVES THE RIGHT TO RETAIN THE DEPOSIT OF THE CUSTOMER WHO VERBALLY REFUSES OR DENIES SERVICE WITHOUT WRITTEN DOCUMENTATION.
  Keeping the aforementioned terms and conditions in mind, I regret to inform you that your file is ineligible for a refund as in light of the evidence provided from further investigation, your file has been deemed a Refusal of Service. 
  Kindest regards,
  *********************
  
  

  Business Response

  Date: 10/27/2022

  Good Afternoon Anouska D.,
  
   The customers called in on 10/10/10 and requested to cancel however after making contact with our ******************** decided to move forward and wait for the carriers to arrive to execute their move. The carrier has advised that upon making contact with the customer to confirm arrival of the carrier, the customer advised the carrier that they rented a Uhaul and were not moving forward with the move.
  
  Kindest regards,
  *********************
  
  

• Initial Complaint

  Date:10/09/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* calls started from multiple numbers beginning 10/01/2022 and have continued multiple times daily. I have asked my number to be removed from their call list twice, the response today sounded like "Good luck with that" from a woman at 2:36pm 10/09/2022. They refuse to stop calling and are refusing to leave me alone.

  Business Response

  Date: 10/10/2022

  Good *********************************,
  We received your contact information as a result of you submitting your information online for a move request. Your number will be removed from our system. I apologize for the  inconvenience this has caused.
  Kindest regards,
  *********************
  

  Customer Answer

  Date: 10/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initially when I called to set up my move with ********************* Senior Moving Coordinator on July 24th 2022. **** assured me our movers would be able to provide a coi (certificate of insurance) as a requirement of our apartment building with pick up dates of 8/24-8/26. And a follow up call on 8/17. On 8/17 the movers confirmed a move date of 8/24-8/26. At this point I asked again about coi and they said they would provide it to me ***** hours prior to pick up and also confirm a specific pick up day. I received an email on 8/23 stating the pick up will be 8/24. I called customer support at *********************** to ask if they could come on 8/25 instead because they did not give us the ***** hour window and we wanted to ensure we had everything ready for them. She confirmed a pick up on 8/25 between *****. I called her back and expressed to her we still have not received a coi and we do not want to have any issues upon their arrival. She assured me she would call them to remind them we need the coi. On 8/25 at 10am I received a call from *** at Dynamic moving llc asking if I needed a coi and I said yes. I never received a callback that day nor did anyone show up for pick up. At 4:30 I called Dynamic and they said someone should be there at 7pm. At 7:30 I received a call that they were still 2 hours away and will not be able to show up until 9:30pm. At 10pm no one showed up I called Dynamic spoke with ******************* he said oh no one called you? I said no he said they were rescheduling our pick up for Friday 8/26/22 8am. On Friday 8/26 at 9am I received a call from **** stating they would arrive in 45mins. I once again asked for the coi and he said I had to call ***. I called *** and he said oh I didnt know you needed it and it has to be sent to the insurance company and now we are going to have to delay your pick up. I explained to him this is unprofessional. We paid for a service and we are not receiving it and he started yelling at me and hung up. As of today no one has still provided

  Business Response

  Date: 10/10/2022

  
  Good Afternoon ***************************,
  We are grateful for the opportunity to address your concerns, conclude a resolution for you and hopefully receive your business or recommendation in the future. Our records indicate that you booked our services on 07/24/2022 for a space reservation of 596 cubic footage at $3.25 per CF and pick up window of 08/24/2022-08/26/2022. Your original  inventory list amassed 29 different items consisting of 52 individual pieces.The total cost of the relocation is $3474.41  which included a discount of $700.00 that the agent was able to implement towards the cost of the move. On the day of booking you remitted a payment to Allied One Moving & Storage  in the amount of $1382.00.
  After painstakingly reviewing your file I can confirm that you were provided with a pick up estimated time of arrival notification on 8/23/2022 via email and text. The date included in that notification was of 08/24/2022. On 08/23/2022, you contacted our *************************** to verify the *** provided in the notification as well as payment information.  You also requested on that call to revise the pick up date to 08/25/2022 to which the agent was able to accommodate the request by coordination with the carrier. Contrary to your statement in your grievance you were not provided with a timeframe on that call, rather you were advised that the carrier will attempt to execute the relocation on 08/25/2022. You were also informed on that call that if the carrier was unable to perform the move on 08/25/2022 that the move may be executed on 08/26/2022. During your file review I was not able to find any evidence of you advising **************** of your Certificate of Insurance requirement until you made contact on 08/26/2022. On 08/26/2022 you contacted **************** to inform us that you were experiencing a delay for pick up and you still had not received the Certificate of Insurance from the carrier. The agent who received that call advised you at that time they would reach out to the carrier in order to provide you with a resolution. Upon relaying your issues to the carrier, the carrier provided that they attempted to facilitate the Certificate of Insurance request before pick up, however you advised them it was no longer necessary. If at that time the carrier would have been advised otherwise the Certificate of Insurance would have been received in time to execute the move in a timely fashion. On 08/29/2022 you submitted a request to cancel your relocation through our Customer ********************* Upon receipt of this request, scheduling was paused on our end. 
  Allow me to draw your attention to the Electronic Signature Process that you participated in on 07/24/2022. Allied One Moving and Storage outlines all details such as charges, fees, policies and procedures quite clear in The Binding Moving Estimate. It is the responsibility of the client to read and review the Contract to which they are signing and agreeing upon. You were provided an ample opportunity to do so by participating in the Electronic Signature process. You provided the electronic signature by completing a process initiated by the Booking Agent. The Booking Agent sends the client their Binding Moving Estimate that was prepared by the Booking Agent consisting of the information provided by the client as well as the specific Inventory List  which is displayed at the bottom of the page. The Booking Agent executes this by sending the client an email with a link to the contract. The client receives the email, opens the email and clicks on the link that takes them directly to their Binding Moving Estimate Agreement. The top of the contract displays the pertinent information relating to the relocation such as the client's personal information, pick up address, delivery address (if provided), the space reservation  and price per Cf of volume as well as the estimated pick up window ( which is typically a 2 or 3 day window) as well as any discounts the Booking Agent was able to assist by implementing off the total cost of the move, as well as the deposit to secure for services. Underneath that section, the client will find more information such as ******************** Understanding Your Estimate, what services are included, Estimated Delivery Spread, Additional Fees & *********** Services (if applicable) and the Sections 1 through 23 of our Terms and Conditions. As aforementioned there is sufficient time allowing you the opportunity to read and review the contract and the client will be instructed to do so. Subsequent to reviewing the contract, the client scrolls down to the bottom of the document and underneath the Inventory List the client will find a hyperlink to the Online Electronic Signature. The client will then click on that hyperlink which will take them back to the top of the page where the Electronic Signature disclaimer is printed as well as text fields for the client to complete on their own. In order to sign, the client must click a box that states: I have read and agreed to the Terms & Conditions and then the client is required to enter their name and email address into the corresponding fields. When the fields are completed  with their information, the client is instructed to click on the **** Button to the right that submits the completed document to our database:
  Electronic Signature:
  
  Document Emailed On: Sunday, 07/24/2022 02:37:13 PM (ET)
  Document Signature Name: ***************************
  Document Signature Email: *******************************
  Document Signature Date: Sunday, 07/24/2022 02:41:55 PM (ET)
  Document Signature IP Address: 72.69.160.31
  Internet Browser: Safari
  Much of your grievance names where the carrier Dynamic Dynasty has not met your expectations. Permit me to bring to your attention Section #4 of the aforementioned estimate that you signed and agreed to:
  4. THE CUSTOMER HAS HIRED ********************** AS A ********************** COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER, IN ACTING AS A SHIPPER AGENT ONLY, ALLIED ONE MOVING AND STORAGE IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. THE CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN GOODS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. ALLIED ONE MOVING AND STORAGE WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE.
  Our role as a broker is delineated clearly in the Binding Moving Estimate and I would like to reiterate that the manner in which the electronic signature process is constructed allows the customer ample time to read, review and accept the terms and conditions set in the policy. A deposit payment was remitted to Allied One for services that have been rendered. We coordinated your relocation as our role dictates per policy. Your relocation was routed, scheduled and accommodated. The relocation process is extremely difficult as it is and thats why we at Allied One Moving and Storage, offer our services as a broker to facilitate the process which allows our clients some peace of mind. A part of that piece of mind comes from the information that we provide to our clients. The main purpose of any contract is to establish a relationship and define the responsibilities of the parties entering into an agreement which the contract is a visual representation of. The contract protects all parties involved by allowing each party cognizance of the expectations and obligations.  
  I regret to inform you that this file is not eligible for refund or billing adjustment due to services that have been rendered in accordance within the agreed upon stipulation set forth in the The Binding Moving Estimate you signed and agreed to. Our carrier attempted to perform the services within a timely frame however they were not provided with the required information from you in order to process your requests. We appreciate your feedback, however your file is ineligible for a refund or billing adjustment. The aforementioned classification is based on the stipulations provisioned in the agreement you entered into upon booking our services.
  
  Kindest regards,
  *********************
  

  Customer Answer

  Date: 10/11/2022

   
  Complaint: 18189091
  
  I am rejecting this response because: they did not provide a resolution nor a refund. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/14/2022

  Good Morning ***************************,
  I appreciate your position that you feel deserving of a refund, however I regret to inform you that your file is ineligible for a refund. Once again, subsequent to reviewing your file the matter stands that Allied One Moving and Storage coordinated, routed and scheduled with a motor carrier to execute your move. Per Section 4 our obligations have been fulfilled:
  4. THE CUSTOMER HAS HIRED ********************** AS A ********************** COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER, IN ACTING AS A SHIPPER AGENT ONLY, ALLIED ONE MOVING AND STORAGE IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. THE CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN GOODS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. ALLIED ONE MOVING AND STORAGE WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE.
  Kindest regards,
  *********************
  
  

  Customer Answer

  Date: 10/14/2022

   
  Complaint: 18189091
  
  I am rejecting this response because: you should be holding your third party movers responsible for not fulfilling your clients moving needs. As a company you are the front line and coordinator if your client doesnt get their move fulfilled your should back your client not your third party movers. I will be filling a claim with the attorney general for consumer complaints as I am not the only client that has experienced this disservice from your company and I will also try to pursue a class action.
  
  Sincerely,
  
  ***************************