Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Banned my account without reason and tried contacting customer service and was sent to an automatic message not even attempting to address the issue. I wish for my account to be reinstated because I was wrongfully banned.
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/13) */
  Hello,
  
  Thank you for contacting us.
  
  Our Review Team takes all reports very seriously, taking into consideration many factors, ranging from public information displaying on your profile to recent moderator actions taken into your profile and the contents of the reports submitted by other users about your account.
  
  We have created a case for your request and we will contact the email address provided directly.
  
  Regards.
  
  
  Consumer Response /* (3000, 7, 2022/12/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Did not resolve the issue.
  
  
  Business Response /* (4000, 9, 2022/12/27) */
  Hello ******,
  
  Thank you for your reply,
  
  Based on your case #*******, we have solved your concern.
  
  Please let us know if there are any additional concerns we can help with.
  
  Best,
  
  
  Consumer Response /* (2000, 11, 2023/01/03) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  My account was reinstated. They have resolved my issue.

• Initial Complaint

  Date:12/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unfairly banned as they assumed I was a minor, and was told my account would be reinstated after identity verification. Additionally, I believe I was discriminated against because of my mixed race. I have noticed that on Reddit and other social media platforms Grindr seems to have been targeting POC despite their inclusivity front. I have had friends who have also been unfairly accused of being a minor on the app, and they were white. However, they had their account unbanned easily and without strife.

  Business Response

  Date: 12/13/2022

  Hello *********,
  
  Our Review Team must ensure that all profile content adheres to Grindr's Community Guidelines and treat every report very seriously. All cases are thoroughly reviewed by our trained team members.
  
  I regret to inform you that the ban on your profile will not be lifted.
  
  We appreciate your understanding and wish you the best.
  
  Regards.

• Initial Complaint

  Date:12/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My accounts have been banned repeatedly and I have no idea why and I'm unable to make new accounts.
  

  Business Response

  Date: 01/20/2023

  Business Response /* (1000, 5, 2022/12/13) */
  Hello Alex,
  
  Thank you for contacting us.
  
  Our Review Team takes all reports very seriously, taking into consideration many factors, ranging from public information displaying on your profile to recent moderator actions taken into your profile and the contents of the reports submitted by other users about your account.
  
  We have created a case for your request and we will contact the email address provided directly.
  
  Regards.
  
  
  Consumer Response /* (3000, 7, 2022/12/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The company has yet to reach out to me and I've not heard anything back from anyone.
  
  
  Business Response /* (4000, 9, 2023/01/02) */
  Hello,
  
  We apologize for the delay, it seems there was an unexpected error with the first case we created. Your new case number is *********
  
  We look forward to your reply.
  
  Best,

• Initial Complaint

  Date:12/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the evening of November 23rd, I opened up my Grindr app to check messages only to be greeted with a message that my account has been banned. I've been with Grindr since October 2010 and I have NEVER had my account banned. I had an open support ticket for another issue and asked that Agent on what to do & they provided those instructions. After filling out the Account Ban form on their website, 3 days later I received an email from ***** who requested further information from me. After some digging on my end, I provided that information plus also requested the reasons for why my account was banned; not even a day later she replied and said none of my answers matched what they have on file for my account and therefore my account would remain banned.I'm baffled and beyond ******. I have written back to her twice: asking for the reason my account was banned and to elevate this issue to someone who is more equipped to handle this. If they created the algorithm they can create the reason. Their Support team has been absolutely useless and horrible. The fact that I have not done one thing that violates their TOS and they won't even consider that my account has somehow been compromised, is completely unacceptable. The San ******* ******************** LLC who purchased Grindr about 2-3 years ago, has revitalized the app and made it more inclusive for the ****** community until they think that you're not worthy anymore and the kick you out with no explanation. Now how is that supposed to be inclusive? As an openly gay man, I am appalled by their actions (or lack of) towards me. This is Internet Bullying at its finest.Grindr's parent company needs to take a much closer look into the daily activities of their employees who clearly are just checking boxes to meet their quotas instead of actually helping their PAYING MEMBERS figure out what and why. I do hope someone from Grindr/SVAP reads this because I would like to speak to someone who can actually help me.

  Business Response

  Date: 12/08/2022

  Hello,
  
  Thank you for contacting us.
  
  Our Review Team takes all reports very seriously, taking into consideration many factors, ranging from public information displaying on your profile to recent moderator actions taken into your profile and the contents of the reports submitted by other users about your account.
  
  We will follow up directly with you in your request #*******.
  
  Regards.

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! I was banned from Grindr, and I genuinely don't understand why Was it because I sent too many messages? Because, apart from that, I didn't do anything wrong. I'm pretty sure of that! I'm always kind to everyone! I'm really sad because I was gathering my money to get the Unlimited version (I don't live in a very rich country), and I bought it a few days ago, and now I was banned I've been on Grindr for ages and this has never happened to me before! I've sent lots of messages and people expect my reply, so I hope I can get back all of my messages as well ! Thank you !

  Business Response

  Date: 12/06/2022

  Hello *******,
  
  Our Review team must ensure that all profile content adheres to Grindr's Community Guidelines. Certain terms, phrases and even photos will result in a ban from Grindr.
  
  The ban on your profile has been lifted and you should have access to Grindr again.
  
  We encourage you to visit our Community Guidelines page for more information on our rules and guidelines.
  
  ************************************************************
  
  Regards.

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account on Grindr was banned while currently in another ********************). I did not violate any of their terms and guidelines.

  Business Response

  Date: 12/06/2022

  Hello *****,
  
  Our Review Team must ensure that all profile content adheres to Grindr's Community Guidelines and treat every report very seriously. All cases are thoroughly reviewed by our trained team members.
  
  I regret to inform you that the ban on your profile will not be lifted.
  
  We appreciate your understanding and wish you the best.
  
  Regards.

  Customer Answer

  Date: 12/08/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  They have reached out to me but have not followed through with their initial contact

  Business Response

  Date: 12/15/2022

  Hi,
  
  Thank you for reaching out.
  
  We know that it is upsetting to be banned and we understand why you would want more information on this, however, for privacy and safety reasons, we cannot provide any more specifics about why your account was closed.
  
  As outlined in our Terms, "Grindr may suspend or terminate any User Account...if ********************** believes that Your profile content or Your conduct within the Grindr Services violates Our Terms of Service." Please refer to our Community Guidelines and Terms of Service for additional information about our rules and policies.
  
  If you had a paid subscription with us, you'll want to cancel your recurring payments to avoid future charges. You can find additional information from Apple and ****** on how to cancel a subscription at the links below:
  
  iTunes: ****************************************
  
  ****** Play: *****************************************************
  
  As this decision is final, we will not respond to further inquiries about your account. We appreciate your understanding and wish you all the best.
  
  Regards,

• Initial Complaint

  Date:11/29/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was banned for no apparent reason on the night of 23/11/2022. I appealed the ban which was rejected without any details provided. I request a thorough review of this decision and additional details on the basis of this ban.
  

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 5, 2022/12/05) */
  Hello,
  
  Thank you for contacting us.
  
  Our Review Team takes all reports very seriously, taking into consideration many factors, ranging from public information displaying on your profile to recent moderator actions taken into your profile and the contents of the reports submitted by other users about your account.
  
  We have created a case for your request and we will contact the email address provided directly.
  
  Regards.
  
  
  Consumer Response /* (2000, 8, 2022/12/07) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They lifted the ban.

• Initial Complaint

  Date:11/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company banned my online profile account with them out of no where with no explanation of why. No evidence of a violation, and no further details, I paid for an upgraded account and lost the use of it for the entire month. They will not provide any information
  

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 5, 2022/12/02) */
  Hello,
  
  Our Review Team takes all reports very seriously, taking into consideration many factors, ranging from public information displaying on your profile to recent moderator actions taken into your profile and the contents of the reports submitted by other users about your account.
  
  I regret to inform you that the ban on your profile will not be lifted.
  
  Regards.
  
  
  Consumer Response /* (3000, 7, 2022/12/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have been given no justification or reasoning for my ban. This is a mistake and this kind of mistake deprecated me from contacting the community I belong to. Years and years of membership canceled without a reason leads me to believe that there is underlying discrimination or targeting against me. I do not accept that you are unable to provide me information about my profile and activities on your platform that you deemed to be in appropriate while noting privacy concerns. I was not provided any warnings, I was not instructed of any ways to resolve or correct the issue, and I was not provided with a detailed reason for the ban.
  
  
  Business Response /* (4000, 9, 2022/12/13) */
  Hi again,
  
  Thank you for reaching out.
  
  We know that it is upsetting to be banned and we understand why you would want more information on this, however, for privacy and safety reasons, we cannot provide any more specifics about why your account was closed.
  
  As outlined in our Terms, "Grindr may suspend or terminate any User Account...if Grindr believes that Your profile content or Your conduct within the Grindr Services violates Our Terms of Service." Please refer to our Community Guidelines and Terms of Service for additional information about our rules and policies.
  
  If you had a paid subscription with us, you'll want to cancel your recurring payments to avoid future charges. You can find additional information from Apple and Google on how to cancel a subscription at the links below:
  *********************************************************************************************************************
  
  As this decision is final, we will not respond to further inquiries about your account. We appreciate your understanding and wish you all the best.
  
  Regards,
  
  
  Consumer Response /* (4200, 11, 2022/12/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept your response. If there was a violation I was involved with then there should be no privacy factor, as I would be the involved party. I accept that you can ban me for believing it, but I do not accept that you can ban me without letting me know what it was for, nor letting me defend myself against what you "believe" to be a violation.
  
  I deserve to know what caused you to believe I violated some terms, and I do not believe even you know why. Grindr provides a connection to the *** community and severing that connection can be detrimental to *** people who otherwise wouldn't be able to meet other *** people in person.
  
  You're messages are generic and the same ones you responded with when I reached out directly. I accept that you can believe a violation occurred but I do not accept that you can ban me without explaining why you believe that, nor give me the opportunity to defend myself.
  
  I have paid hundreds and hundreds of dollars as a subscription holder, ans you have cut me off from my community without so much as an explanation. This is in appropriate behavior and should not be able to get away with it.
  
  
  Business Response /* (4000, 13, 2022/12/18) */
  Hi again,
  
  Thanks for following up. We understand that you were hoping for more information about recent actions taken on your account. It is our mission to provide a safe, secure, and authentic space for our users to safely and comfortably connect to their community. As such, Grindr takes the trust and safety of all our users very seriously, and we are unable to provide you with any additional details related to your ban.
  
  Bans are appealable but, please know that our team considers many factors before taking action on an account. As previously mentioned, this decision is final, and we won't be responding to any further inquiries about this account. Please visit our Community Guidelines and Terms of Service for further information.
  
  Regards,
  
  
  Consumer Response /* (4200, 15, 2022/12/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  You have mentioned many times that you are not going to tell me why you banned me and I do not accept this. You stated that you could ban an account for any reason but nowhere does it say that I do not have a right to know that reason. I believe you have targeted me for some reason because you will not tell me why you have banned my account. You also are responding with the same generic emails through *** that you have in direct emails, which leads me to believe that you have no tangible evidence to support my ban. Please explain to me why you believe I deserve to be banned in detail. You do not have the right to take my money for years, and then use a bot to ban my account, without providing some kind of explanation nor access to an appeal. Cutting off access to a community you have been a part of for years is terrorizing and it feels like it is targeted discrimination since there is nothing to support it

• Initial Complaint

  Date:11/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i told grindr i had a stalker who kept fake reporting me months ago after saying he would and when brought to grindrs attention they did nothing but ban me for his false reports. 6 months later i had to move cause this stalker kept stalking me *****************. i was banned for a false report after i told you who would do it and that they were going to when i got banned. i remain banned even tho i still havent done anything wrong but now************************************************* im begging now to be unbanned because i never violated anything in the first place and i now relocated 3 hrs from my stalker. im still disappointed you sat there and did nothing ab him stalking me. id have to block him everytime i made a new account it was sad and didn't feel protected at all. how do you make money on the gay community but not protect us at all. please unban me and do the right thing. i've spent so much money getting away from this creep and i just want to go back to a normal life. please unban me
  

  Business Response

  Date: 12/14/2022

  Business Response /* (1000, 5, 2022/12/02) */
  Hello,
  
  Our Review Team takes all reports very seriously, taking into consideration many factors, ranging from public information displaying on your profile to recent moderator actions taken into your profile and the contents of the reports submitted by other users about your account.
  
  I regret to inform you that the ban on your profile will not be lifted.
  
  Regards.
  
  
  Consumer Response /* (3000, 7, 2022/12/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  if i am not unbanned this time my lawyer is preparing a class action lawsuit where he can prove you did not protect me from my stalker. if you want to continue not even reviewing my case and giving me prewritten answers i'll take you to court where you can explain how you let someone stalk me so hard that i got banned from your app instead of protecting me! you don't give *********************** you just wanna make money off our culture! in your next response give my lawyer your contact info as to where we are serving our papers.
  
  
  Business Response /* (4000, 10, 2022/12/13) */
  Hi again,
  
  Thank you for reaching out.
  
  We know that it is upsetting to be banned and we understand why you would want more information on this, however, for privacy and safety reasons, we cannot provide any more specifics about why your account was closed.
  
  As outlined in our Terms, "Grindr may suspend or terminate any User Account...if Grindr believes that Your profile content or Your conduct within the Grindr Services violates Our Terms of Service." Please refer to our Community Guidelines and Terms of Service for additional information about our rules and policies.
  
  If you had a paid subscription with us, you'll want to cancel your recurring payments to avoid future charges. You can find additional information from Apple and Google on how to cancel a subscription at the links below:
  
  ************************************************
  
  ******************************************************************
  
  As this decision is final, we will not respond to further inquiries about your account. We appreciate your understanding and wish you all the best.
  
  Regards,

• Initial Complaint

  Date:11/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned whit out any explanation, I try to reach the support team but they never responded, they banned my app I don't know how they do it but I can not enter to my account or create a new one, it always displays the same message "***************************************
  
  I send it to the support team but never got an answer.
  
  I just want to use the app again!
  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/11/17) */
  Hello,
  
  Thank you for contacting us.
  
  Our Review Team takes all reports very seriously, taking into consideration many factors, ranging from public information displaying on your profile to recent moderator actions taken into your profile and the contents of the reports submitted by other users about your account.
  
  We have followed up in your request #*******, we look forward to receiving further information from your side.
  
  Regards.