Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apologies, I am re-submitting this complaint as I did not receive a confirmation that it was filed when I filed a complaint under another email address (***************************).In essence, I believe I may have been wrongfully banned from using the Grindr application. I can confirm I have read through the Community Guidelines / Terms of Service in detail and genuinely believe that I have not contravened any of the guidelines or terms stipulated in those documents. I am a lawyer by trade and so I am required to comply with professional and ethical standards as part of my profession. This is why I am a careful and responsible user on the app and why I am confident I have not breached Grindr's guidelines or terms.I am happy to go through each of these guidelines/terms in detail and confirm I have not contravened them if you wish. However, before I do so I would like the Grindr support team to please re-consider my case again.My personal belief is that I may have been banned by one user who had repeatedly been demanding to meet me over the past two months. He has threatened to report me in the past for being rude, etc even though I was simply not responding to his demands.On a more personal note, I have been using Grindr for many years now. As you may appreciate, I have spoken to and connected with many users over the years, including when I was living overseas. As I have never contemplated being banned or removed from the app without notice, I havent gotten contact details of a lot of these contacts outside of the app. It is distressing to me that I may lose contact with these individuals, many of whom I have been speaking to for many years. To me it is akin to losing contact with a close friend.As a responsible user of the ********************** app for many years it has been disappointing to have been banned from the app with no notice. I would appreciate a thorough review of my appeal. Many thanks.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************************************************************************************* Thursday, February 9th, 2023 V.I.P. Corporate Executive GRINDR INC.Post Office Box #***** **************, ********** ***** ************** Regarding: Very Serious Complaint!Dear Grindr **** Executive:Good Morning or Good Afternoon to You!How is your day today in sunny **************, ********** and/or wherever else You are in the World?My day is going fine, thank you, except due to the Fact that I tried to use your service for my New Phone Number Of: ************** and sadly, I was Not able to do so because I got some error message stating that the account is Banned!I just got this New Phone Number on an Android Not Even Two (2) Weeks Ago and it is Beyond Ridiculous Without Even Knowing Me That You Would Just Automatically Ban Just Anybody That You Do Not Even Know Without Any Valid Information and In Addition, I Never Even Got A Reason Of Why It Has Been Banned Since I Personally Never Used Grindr Before!Moving Right Along: My account and/or phone number and/or email addresses may have been Hacked, but that does Not Give You The Right To Punish An Innocent Person if that is the Case!At This Point: I am very angry and upset that You would Mistreat and/or Abuse Me In The Manner that You Have Been Doing So Far and would like to Solve This Problem Immediately so that I Can Start To Use And/Or Enjoy The Service.My email address that I would like to use for the account is **************************.The phone number I would like to use for the account is: **************.If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call me at: Voice/Messages/Text: **************.You may also email ME back at: ************************** or [email protected] am more than looking forward to hearing back from You with a Positive Response some time in the very near future.Thank you.

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there, I have been a respectful and responsible user of the ********************** app for many years without any issues. Almost a week ago I received notice that my account was banned - I reached out to Grindr support and received what appeared to be a generic email with no explanation as to why my account was banned. It is my genuine belief that I have not breached any of the guidelines or terms of use stipulated on the Grindr website - due to my profession I need to comply with ethical and professional standards and I applied the same when I used the Grindr app, which is why it was a surprise that my account had been banned. My only thought was that I had recently been harassed by a user who kept creating new accounts and demanding to meet me - i suspect they may have wrongfully reported me. Can the Grindr support team please reconsider my appeal application and if there is no just reason for it being banned, to please lift the ban? I am more than happy to provide more details about my account usage and the reasons why I believe I have been using the app in compliance with Grindr's terms and guidelines. Many thanks.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone has not been able to use Grindr for about 4 months now. weeks after my 18th birthday I downloaded this app and immediately got banned for being underage. I email the support team, I wait for a response, and I was met with a bot response telling me that my account was now PERMANENTLY suspended because they could not verify I was over the age of 18 despite me sending them an image of my ID. I had the same issue with the dating app Scruff, but they responded to me in a day and unlocked my account because they verified I was over the age of 18. I have kept trying to get my phone unbanned for months now with slow responses that have taken up to 2 weeks only for them to tell me they cannot verify that my account is banned, even though I have sent multiple screenshots of my you have been banned screen. They ignore my screenshots, ignore everything I say when I tell them my issue (I believe my phone itself is banned, not my account.) and they dismiss it saying either 1. I am not banned so they cant solve the issue despite me showing screenshots that I am CLEARLY banned, 2. They cant disclose why I was banned and cannot revert it when I have done nothing to recieve a ban and have not violated their terms, or 3. Completely ignore me after I explain that my accounts are getting banned on creation. This is completely unfair, I have had men threaten me and make r*pe threats against me that have not been banned, but I get banned for something that is not even true. This is extremely unprofessional for a huge company that so many LGBTQ folks rely on to make friends, connections, and find relationships.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the Unlimited package for one year (in advance). For the past five months I've been contacting them via their online form, however NOBODY GOT BACK TO ME. I can't use the service that I prepaid for & they refuse to acknowledge my emails.

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was deleted with no explanation. I pay for a subscription and this stupid company allows accounts to be banned by the click of a button and no explanation or warning.

• Initial Complaint

  Date:01/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my Grindr account banned for seemingly no reason. I tried to contact Grindr but they're not answering me. My user ID was **********.

  Business Response

  Date: 01/31/2023

  Hello ****,
  
  Our Review Team must ensure that all profile content adheres to Grindr's Community Guidelines and treat every report very seriously. All cases are thoroughly reviewed by our trained team members.
  
  I regret to inform you that the ban on your profile will not be lifted.
  
  We appreciate your understanding and wish you the best.
  
  Regards.

• Initial Complaint

  Date:12/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using the Grindr app platform for several years and have never had any issues or complaints regarding its rules a guidelines the app makes very clear for all users to comply with. I have always agreed with them and appreciated the company for taking them as seriously as they do for I have been put in situations with other users where I felt others were violating the rules an had no other option but to report them so the company can address the problem so the individual doesn't continue to violate the rules with other users. But for the first and only time I have foun myself on the other side of this situation. But this time I have no information as to why I am in the position I'm and have no idea what I did to deserve this. The company has decided to block me from ever using its platform again but will not share with me what I did to be blocked from logging back into my account which I have been using for nearly the past decade. I have reached out to the company through email and even filled out a appeal over their decision to ban me from their platform only to find out what I did wrong but the only message I received was a very vague email stating that in efforts to protect me and my privacy, they cannot share their reasoning behind blocking me. I want a real answer. I feel that I have done nothing to deserve to be banned or at least if I did I deserve a real explanation what I did wrong. I have read over the rules and guidelines several times and cannot find anything that I have done that would be considered a violation or anything offensive to deserve a ban out of no where. Not even a warning for whatever it is they believe I did wrong.
  

  Business Response

  Date: 01/09/2023

  Hello,
  
  Thank you for contacting us.
  
  Our Review Team takes all reports very seriously, taking into consideration many factors, ranging from public information displaying on your profile to recent moderator actions taken into your profile and the contents of the reports submitted by other users about your account.
  
  We have created a case for your request and we will contact the email address provided directly.
  
  Regards.

  Business Response

  Date: 01/24/2023

  Business Response /* (1000, 5, 2023/01/09) */
  Hello,
  
  Thank you for contacting us.
  
  Our Review Team takes all reports very seriously, taking into consideration many factors, ranging from public information displaying on your profile to recent moderator actions taken into your profile and the contents of the reports submitted by other users about your account.
  
  We have created a case for your request and we will contact the email address provided directly.
  
  Regards.

  Customer Answer

  Date: 01/26/2023

  ***Document Attached***
  
  See Attachment/File: 3EC0B188-E604-4B0B-82B0-A1CA8AF08416

  Customer Answer

  Date: 01/26/2023

  ***Document Attached***
  One again, I was banned with my account I was forced to create in order to continue using the app and like the fist time just a few weeks ago they will not give me a real reason for banning me. This time it says I was banned for impersonation. When I tried to appeal the ban by contacting customer service I was given the exact same response copy and paste as I did from the fist time my account was banned. In the response they aren't clear with the reason why the account was banned they just list a few examples why my account could have been banned. Once again they cannot and will not provide me a real answer as to why they decided to ban my account so of course there is no evidence to say that I have broke any rules or failed to follow the guidelines. It seems as though anyone can report another user on the app and without investigating anything they decide to ban the account. So if you don't like someone or just decide to be an a****** you can easily have someone banned by making up a reason to report an account since Grindr doesn't make sure the report holds any truth it is claiming.
  See Attachment/File: 6D87A0E1-3E55-485E-AC14-7FA37493145B

  Business Response

  Date: 01/31/2023

  Hello,
  
  We are sorry about the trouble you've had in the app.
  
  We are waiting for your response on case #*******, we want to reach a solution as soon as possible.
  
  Best,

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is terrible to work with. They signed me up for automatic renewal. I never asked for it. Very underhanded. I tried to cancel online and no way to do it. I called which was impossible. I'm reporting them to ftc, fcc and *********************** as well as **************** I want a refund
  

  Business Response

  Date: 01/24/2023

  Business Response /* (1000, 5, 2023/01/11) */
  Hello.
  
  Thanks for reaching out.
  
  This is Hector and I am part of Grindr's Trust and Safety team.
  
  As stated on our case *******, your refund should be reflected with the original payment method used.
  
  If anything else, don't hesitate on following up with us in the case above.
  
  Regards.

• Initial Complaint

  Date:12/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The app is banning me completely for "violating their guidelines or terms of service". Reached out to get no response at all. No reason to have been banned after being a loyal patron to the app for years. I have business contacts and partners to which I've specified in email. I am losing income due to this and all I ask for is customer service.

  Business Response

  Date: 01/04/2023

  Hello *******,
  
  Our Review Team must ensure that all profile content adheres to Grindr's Community Guidelines and treat every report very seriously. All cases are thoroughly reviewed by our trained team members.
  
  I regret to inform you that the ban on your profile will not be lifted.
  
  We appreciate your understanding and wish you the best.
  
  Regards.

  Customer Answer

  Date: 01/09/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Absolutely no reasoning given as to why I am being denied access. No support nor response when reaching out to the kmowm emails. The alleged team members are not coming from a non biased perspective. Yet they allow harrassing profiles, predators, solicitation, etc on their platform. No care nor support for their consumers at all

  Business Response

  Date: 01/18/2023

  Hello,
  
  We know that it is upsetting to be banned and we understand why you would want more information on this, however, for privacy and safety reasons, we cannot provide any more specifics about why your account was closed.
  
  Please note that this decision is final. We appreciate your understanding and wish you all the best.
  
  Regards.

  Customer Answer

  Date: 01/25/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Being so vague with describing the issue and are not offering any solutions. Terrible customer service

  Business Response

  Date: 01/31/2023

  Hello,
  
  It's important to protect the privacy of users who may have reported an issue. We can't provide details about your ban because that could potentially expose someone else at risk -- so we prioritize safety in this particular case over transparency.
  
  As previously noted, this decision is final and the ban won't be lifted. If you'd like more details about our Community Guidelines, I recommend visiting this page: ***********************************************************************.
  
  Furthermore, if you'd like more insights on how Grindr moderates content, please visit this article in our ************ **********************************************************************************************************************************.
  
  Regards.