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Business Profile

Dating Services

Grindr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dating Services.

Complaints

Customer Complaints Summary

  • 175 total complaints in the last 3 years.
  • 64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My grindr account created several years ago was banned for no apparent reason. I was probably the victim of someone reporting me for no reason. They were emailed several times and took my money for the top type of account and still no response. They are breaking the law.

    Business Response

    Date: 12/01/2022

    Business Response /* (1000, 5, 2022/11/09) */
    Hello ****,

    Thank you for contacting us,

    We are happy to review your account suspension, in order to do this, please send us your Grindr email address.

    Looking forward to your reply.

    Best Regards,

  • Initial Complaint

    Date:11/04/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can't make a new account. Too many tries with phone can't complete request. Can't upgrade password. Too many deterents to join. Company can't be reached and make it very difficult. Please contact the company and ask why I can't join *****************************

    Business Response

    Date: 11/28/2022

    Business Response /* (1000, 5, 2022/11/09) */
    Hello *******,

    Thank you for contacting us.

    We have created a case for your request and we will contact the email address provided directly.

    Regards.

  • Initial Complaint

    Date:10/30/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was banned from the app without any explanation and I do not believe I have violated any community guidelines. I am unable to create new accounts and would like the ban to be removed so I can access the app again.

    Business Response

    Date: 11/18/2022

    Business Response /* (1000, 5, 2022/11/01) */
    Hello,

    Our Review Team must ensure that all profile content adheres to Grindr's Community Guidelines and treat every report very seriously. All cases are thoroughly reviewed by our trained team members.

    I regret to inform you that the ban on your profile will not be lifted.

    We appreciate your understanding and wish you the best.

    Regards.

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was unfairly banned and I was not given a valid reason. I did not violate the terms I agreed to when I set up a profile, and there is no evidence of such behavior. The company hasn't responded to my appeal

    Business Response

    Date: 11/15/2022

    Business Response /* (1000, 5, 2022/10/28) */
    Hello,

    Thank you for contacting us.

    Our Review Team takes all reports very seriously, taking into consideration many factors, ranging from public information displaying on your profile to recent moderator actions taken into your profile and the contents of the reports submitted by other users about your account.

    We have followed up with you directly on your request.

    Regards.

  • Initial Complaint

    Date:10/14/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    grindr banned me because friends used my phone. grindr thought i had a fake profile.

    I want my account to be unlocked

    Business Response

    Date: 11/16/2022

    Business Response /* (1000, 5, 2022/10/17) */
    Hello,

    Our Review Team must ensure that all profile content adheres to Grindr's Community Guidelines and treat every report very seriously. All cases are thoroughly reviewed by our trained team members.

    I regret to inform you that the ban on your profile will not be lifted.

    We appreciate your understanding and wish you the best.

    Regards.


    Consumer Response /* (3000, 7, 2022/10/21) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Hello,
    my profile has been banned and I understand it because there was a fault made with my phone because of my friends who manipulated my phone.

    however, I want to recreate a new profile and I want the opportunity to have a new chance.


    Business Response /* (4000, 9, 2022/10/27) */
    Hi,

    Thank you for reaching out.

    We know that it is upsetting to be banned and we understand why you would want more information on this. However, for privacy and safety reasons, we cannot provide any more specifics about why your account was closed.

    As outlined in our Terms, "Grindr may suspend or terminate any User Account...if Grindr believes that Your profile content or Your conduct within the Grindr Services violates Our Terms of Service." Please refer to our Community Guidelines and Terms of Service for additional information about our rules and policies.

    If you had a paid subscription with us, you'll want to cancel your recurring payments to avoid future charges. You can find additional information from **************** on how to cancel a subscription at the links below:

    *******************************************************************************************************************

    Please note that this decision is final. We appreciate your understanding and wish you all the best.

    Regards,

  • Initial Complaint

    Date:10/14/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My grindr account created several years ago was banned for no apparent reason. I was probably the victim of someone reporting me for no reason.
    The email address linked to my grindr account : *********************************

    Business Response

    Date: 11/02/2022

    Business Response /* (1000, 5, 2022/10/18) */
    Hello,

    Thank you for contacting us.

    Our Review Team takes all reports very seriously, taking into consideration many factors, ranging from public information displaying on your profile to recent moderator actions taken into your profile and the contents of the reports submitted by other users about your account.

    We have created a case for your request and we will contact the email address provided directly.

    Regards.

  • Initial Complaint

    Date:10/10/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They ban me from using the service for a unknown reason. When they did it I requested multiple times for the reason and copies of the "proof" all were ignored (asked to send to two different email). They canceled my subscription 6 days after paying it and kept the whole amount
    They have no outside 3rd party to review their decisions so they can cancel without reason or show proof and keep the subscription money. I don't have any examples of what happened because none were provided to me.

    Business Response

    Date: 11/02/2022

    Business Response /* (1000, 5, 2022/10/17) */
    Hello,

    Our Review Team must ensure that all profile content adheres to Grindr's Community Guidelines and treat every report very seriously. All cases are thoroughly reviewed by our trained team members.

    I regret to inform you that the ban on your profile will not be lifted.

    Unfortunately, we don't have the ability to process refunds on our end. Since our app is managed by the App Store, Apple requires that all transactions be processed through them - including refunds.

    To request a refund from Apple you can follow either of the steps below:

    Click "Report a Problem" in your subscription receipt from the App Store

    Visit *********************************
    Call ******************************
    We appreciate your understanding and wish you the best.

    Regards.

Grindr is NOT a BBB Accredited Business.

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