Complaints

This profile includes complaints for Roto Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto Rooter has 30 locations, listed below.

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• 

  Roto Rooter

  47 Discovery Ste 250 Irvine, CA 92618-3206

• 

  Roto Rooter

  729 W 1390 S Salt Lake Cty, UT 84104-1640

• 

  Roto-Rooter

  8930 Center Ave Rancho Cucamonga, CA 91730-5328

• 

  Roto Rooter

  4747 Viewridge Ave STE 200 C/o BBB of San Diego San Diego, CA 92123-1688

• 

  Roto Rooter

  201 N Brand Blvd # 2226 Glendale, CA 91203-3588

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 1-9-25 our Company the *********** called out Roto Rooter(************ location) because of a musty smell we had in two of our offices. There was no water damage, no apparent leaks, just a musty smell. They did moisture readings and said the issue was within the walls of one office. Left their equipment overnight. The next day we called them back out because nothing had improved. They then said in order to get to the root of the problem they would have to open the wall. We chose to open the wall ourselves and once we did, there was zero issue of mold or water damage within the walls. On top of this Roto rooter sends us an invoice for $6000.00 for accomplishing nothing. Nothing they did for Eid of the smell. It also cost us additional money to have the wall repaired back as well as cost to replace the flooring in the two offices. I met with their team and us to have them help us understand why they would be charging us for not accomplishing anything we called them out for. I told them that this is truly unjust! They came back several weeks later and said they will take a reduced amount of $3000.00 to settle. Roto Rooter is trying to take advantage of our company and have now returned an attorney to file a claim and sue us for theft of services,

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My rental house has a water leaking issue and we had ROTO ROOTER to conduct water mitigation service. I also file the claim to my insurance company for the accident. ROTO ROOTER provided an estimate between $13000 to $18000. After this company conducted the service, it charged us $19,998.21 initially. However, this cost was denied by the insurance company because some individual services was denied by the insurance company. Then the bill was reduced to $17933. I called the company to negotiate to lower the cost down to $$17169. During the negotiation, the manager said they won't charge if they don't perform the service. However, after I reviewed each action, I found out some service doesn't make sense to me. I listed some actions don't make sense to me 1. Why is personal protective equipment charged to us?2. why is equipment setup, take down, and monitoring charged to us? The equipment should not be too large to carry.3. Why is Water extract on carpeted floor charged to us? This doesn't make sense because the carpet was removed due to the wetness so why did they conduct water extract so they can charge us?4. Clean more than the floor with pressure steam? After the carpet is remove, they did this nonsense service!5. Content manipulation charge? I don't even know what that is !6. HEPA vacuum? Why did they perform this service? Even they did, why does it cost $500 just for vacuum?7. Air mover cost is even crazy for more than $1000.What I listed here is only for basement.There are other unreasonable cost in other rooms.I emailed the company with the questions I have but they don't care and reply me with questions. They said if I don't pay, it will go to legal action. I feel it is a common method to force the customer to pay. However, all I wanted is a reasonable price because the listing above are some actions that don't make sense to me.Please also see the comments I have in the attachment of the bill.

• Initial Complaint

  Date:03/28/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very frustrated with the lack of response from this company. I have left 4 messages about my recent service on 3/14/25 and nobody has returned my calls and I am unable to reach a live person to speak to. I had the main line to my house snaked and before I signed the contract for service, I was given a 6 month residential guarantee. After payment, the technician, **** *******, did not give my the receipt. On my way to work, when I realized he had forgotten to give me the receipt, I called roto-rooter and they said they would put it in my mailbox. Upon returning home and looking at the receipt, he had changed the guarantee form "residential 6 mon" to "commercial 30 days." It is illegal to change a contract after it has been signed and the work payed for. I would like a call back and I would like to be given a new receipt. We used the ************** branch located on Demeter St.

• Initial Complaint

  Date:03/02/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The worker named ******* from my local Roto-Rooter located at ************************************************************************************** came to my property on 02/03/2025 as my tenant called and requested to clean up the sewer pipe. I was out of state and didn't prove the job. He charged $608 (with $50 discount) for a simple sewer cleaning job with a cleanout port. He was clearly trying to take advantage of me as I'm the one that pays the bill but I'm not on-site. The receipt is between my tenant and Roto-Rooter. According to California Contract Law any work performed requires an agreement or contract between the property owner and the service provider. I'd like a partial refund of $300 as he should not proceed the work without my permission.

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed to accomplish what they were hired to do, despite taking an inordinate amount of time, likely due to inexperience and lack of skill. Documented their inability to accomplish drain cleaning with photos.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 12/29/24 Amount of Money Paid to Business: $850 Amount of Money Paid to Repair Damages: $1,980 Service: unclogging Kitchen Sink Dispute: Roto-Rooter sent a technician to our house who spent 3 hours using a motorized mainline auger in the wrong clean out pipe, punching a hole through our Primary Shower's cast-iron p-trap. The pipe structure the technician was in had no previous problems, and was not connected to the Kitchen Sink. After turning the shower on, water leaked through the ceiling and out the baseboards of our home. We called Roto-Rooter to send someone out to repair the pipe. To repair the pipe, Roto-Rooter cut 3 holes in our ceiling, and confirmed that they would pay for drywall repairs. They paid for the quote, but did not cover the remaining cost when additional water damage was found by the contractor.Resolution: Their general manager mocked us on a phone call, threatened not to pay us anything, indicating if we filed a complaint it would come back to him, and claiming, incorrectly that there was already cracks in our pipe, evident from mold in the pictures we sent - neither his plumber, his water restoration specialist, nor our contractor mentioned any evidence of mold when they were working on the ceiling. We believe this was an attempt to scare us into backing down.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB Review - Roto-Rooter I am beyond frustrated with the unprofessionalism and incompetence of Roto-Rooter. This has been one of the most disorganized experiences Ive ever had with a service provider.On January 24 at 7 AM, my sprinkler line cracked due to extreme cold. I called several companies and chose Roto-Rooter solely based on their promised 2 PM ***. After waiting all day, I was informed that 2 PM was actually a 2-6 PM windowwhich I was never told upfront. By 9 PM, after six calls, a so-called "water mitigation crew" arrivedsmelling like weed, using phone flashlights, and barely doing anything. Meanwhile, the plumber never showed up, despite my multiple confirmation calls. I was lied to about why, first being told I didnt confirm the appointment (which I did), then later told he had a family emergency and took my request off the schedule without notifying dispatch. After 14 hours of waiting, they sent another plumber, who looked at the pipe for 20 seconds and told me they dont even work on sprinkler lines.The water mitigation crew was painfully slow, taking three nights to remove one wall and part of the ceiling. While doing so, they knocked off a cap from the sprinkler line, flooding a new area and costing me $400 in repairs and another full day without water. A week later, an inspector confirmed they hadnt even finished the required work, yet no one followed up.I spent weeks calling supervisors and agents, only to be ignored. Farnom, a supposed supervisor, promised a follow-up and never responded. My garage is still torn apart, my insurance claim is stalled, and I still dont have an estimate for the damages caused by their crew.This company has zero accountability. I demand immediate action, or I will escalate this to corporate, legal action, and every review platform possible. Avoid Roto-Rooter at all costs.

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are dishonest scammers. They quote 4-6x what any other provider does and when you're intelligent enough to know that and tell them to go away, they charge you a "trip fee". This is a dishonest business run by dishonest people.

• Initial Complaint

  Date:12/27/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were having issues with a clog in our main kitchen sink. Water was pouring very slowly down the drain and then anytime we would run our dishwasher water would clog to the top of the sink and would not drain. Because the water would not drain, we had to use a personal shop vac to drain the water in our sink. We called Roto Rooters to fix this problem. They came out to our house to do an inspection to quote us a price for $99. They assured us they could fix this problem then proceeded to snake our drain for 6 hours. After they were done the water was still flowing slowly down the drain. Shortly after they left, we ran our dishwasher to test the quality of their work, and our sink then proceeded to overflow again. I called them in the morning to inform them that our issue was unresolved by their work. They then tried to charge me $99 for another inspection fee then they were wanting to charge us the same exact price for another day of failed work. We then called another plumber in town who was able to resolve our issues in a bout a little over an hour and for under half the price. They failed to do the job that we paid them to do, and I do not feel we should have had to pay them for failed work.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home 2 sum pumps failed in November 2023. We hired Roto Rooter to replace them . They assured us that the pumps will be replaced with new pumps and they will last us for 10 years that is the general age of the pumps. They completed the job in 2023, but the pumps never worked properly. We kept calling them to fix the issue. One pump completely gave up after 6 month and second died in october 2024. Eventually roto rooter told us that the electric system was not working but the pumps were in pristine condition. We hired the electrician to fix but the electrician cannot find any problem to fix. We decided to get a second opinion fron Tucson Plumbing and they told us the pumps were dead and intially they were the wrong pumps for the job and also they were not brand new.