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Business Profile

Plumber

Roto Rooter

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

This profile includes complaints for Roto Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roto Rooter has 30 locations, listed below.

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After filing a prior complaint, I was quoted a price of $736.00, and just discovered that I was charged $1478.00, which has caused my account to be overdrawn. Errors of this nature are unacceptable and should never happen when dealing with company of this magnitude.

    • Initial Complaint

      Date:02/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently had roto rooter do some water line repair woek at my house. The whole process took only 1 hour & consisted of two guys with shovels to repair a small section. I was charged almost ******* hundred dollars for this & was told I would get a senior citizen discount but the only discount I got was ****** dollars. I'm on a fixed income had to max out my credit card to pay for this repair. I believe that is price gouging & overpricing. I HAVE called them on several **************** will not return any of my calls.************************* is th field suprevisor who was in charge of the project. His #************. I feel I have been taken advantage of and I feel I should be charged a lower rate. Any consideration you could give me would be greatly appreciated as I am an 80yr. *** lady & have to fend for my self.thank you ******************************

    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/30/2022 called Roto-Rooter to come and unclog a clogged up-stair main line. Arrived and took toilet out and unclogged line. Replaced toilet and hooked up water line. On 9/16/2022 noticed the line was leaking behind the toilet. Called Roto-Rooter to come back and access. Technician came out and confirmed the line was leaking. Placed a few towels around the line and placed a bucket under. Stated a plumber would be out the next day and fix. Plumber came out and replaced the line. Said someone would be out to access the damage. Another person came out and stated the floor and the vanity was damaged and took out about 1/3 of the bathroom floor and the vanity. They also brought in dehumidifiers and heaters to dry the floor. I was contacted by a claims adjuster(?) and was told it was a manufacturer defect and they would send in the line for confirmation. I called the representative 2 times for updates and was told it might take a-while for the process. The second time I called they said they couldn't find the invoices and could I send a copy, which I did. I was also told that a new person would be taking over the claim, I ask that they call me asap, I did not get any phone calls. It is now 12/28/2022 and I have not heard from anyone via phone call. I received a text message on 12/27/2022 stating a new person took over the claim. My bathroom is still tore up and not useable. Not exactly sure what else I can do to have someone come out and fix my bathroom.

    • Initial Complaint

      Date:12/13/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company was hired to fix my toilet twice and they did not fix the toilet at all. They actually made the toilet worse and I had to hire someone else to fix the toilet. They keep sending bills of something they did not complete.

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Roto-Rooter come out from ****** IN for a blocked drain. Could not find the clean out which I eventually found. So snaked from the farthest distance to my septic tank which made no sense. Unable to clear blockage. Could not get a camera as all busy. Said in end pipe collapsed. This was odd in anew home. Quotes 5K to put in a new clean out and fix pipe. Went away charging $500 and NOTHING fixed. Got another company and clean out located. It was fixed with $160. Complete waste of money. Nothing fixed. Quotes for work not needed. Very corrupt and shady. Do not use. Given nothing was fixed would like my $500 returned

    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So on Thursday October 20,2022 two of the general managers of roto rooter visit my home and I was promise that I would get a refund that mess there employee **** cost in my where **** make f**** all over my home where I had to find place to stay from September ****************************************** my living room floor. I feel something should be done to the general Manager ***** for lies to the customer. They never help because I still got to find someone to fix my of the damage **** me I want roto rooter to fix my home back. The worst customer I have every had. I think the consumer should know that the business is a scam that prey on people. And is bad that people already having a hard time getting money with them to cost them more. I don't never want to do business with them nomore.because all they do is lie to there customer. Please help me get there president of the company to solve them problems It's going on two months and everytime you call the office they forward your call to and when you leave a message they never return your call bad customer **********************.

    Roto Rooter is NOT a BBB Accredited Business.

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