Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  1725 Hughes Landing Blvd, 11th Floor Spring, TX 77381

• 

  TCO Design Center

  1280 Disc Dr Shakopee, MN 55379-1863

• 

  Seagate Technology LLC

  3 Browning Court Aurora, ON L4G 2J5

• 

  Seagate Technology

  1915 NE Stucki Ave Ste 400 Beaverton, OR 97006-6938

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  after chatting on line for over 2 hours on 5/27/25 and following all their instructions to correct the error messages for incomplete backups due to failure, deleted the current backup plan and began a new back up plan that took 6 hours to complete. then i was told a customer service person would call me from ************ at 6 am on thursday morning. the call did not come until thursday afternoon when i was unavailable. i called the 800 number this morning and spoke to someone difficult to understand, but was told their department didn't handle my product and no one did. they suggested starting over with online chat. i requested further help on the phone and was placed on hold. after waiting, the call was picked up but then they hung up without speaking. asking companies to support their products with real person help is not an unreasonable expectation.

  Business Response

  Date: 06/09/2025

  Mr. ******* contacted the Better Business Bureau because he/she had an issue with his Seagate product. Seagate and ****************;have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two new drives. I trusted Seagate. I went to process a warranty due to both drives failing. They claim that these are tampered with. Do not provide ANY way to retrieving the drives or instructions to get them back. Destroyed one of my units without consent about having it back.
  
  Now I am out 450 and no drives to speak of. I cannot return to the original vendor due to not having the drives in hand.
  
  I just wanted a resolution or instructions so I can get both of my units replaced or sent home.

  Business Response

  Date: 05/20/2025

  Both drives have been identified as tampered and are designated for scrapping. The customer was notified on May 8th, 2025, but we did not receive a response to the email sent.
  We will make a one-time exception to send these drives to the customer using his paid label instead of disposing of them. Our global security team will ensure these drives are marked as non-returnable.
  For more information, the customer can refer to Seagate's Warranty and Replacements Terms.
   
  We will also be in contact with the customer and provide a brief high-level summary on the portal.
  
  
  Regards,
  ******* 

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Will R*********

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 30th 2025 I bought two Seagate hard drives on ****** (
  Order # *******************). One of the hard drives never worked. I have contacted ****** who told me to talk to Seagate, the manufacturer for warranty. On May 9th, I had a long (+1 hour) chat with a Seagate agent (******) who confirmed I have a 5 years warranty. Nonetheless, the agent told me Seagate doesn't make this hard drive anymore and therefore they would not replace it.
  Here is her response to me:
  
  "Seagate does honor warranties starting from the date of purchase, but your case is quite unique. It involves a reseller selling products that have been completely discontinued and out of warranty for many years. Unfortunately, this is what makes it impossible for us to adjust the warranty in this situation.
  
  The thing is that there is no available replacement for this drive—not even a newer model—because the next product in that line has also been discontinued, and so on with subsequent versions.
  
  I truly understand how disappointing this must be, and I deeply regret that we’re unable to provide a more favorable solution."
  
  After insisting, my case was escalated (************ *************). Today, Seagate continues to say they won't replace the hard drive and gives absolutely no option other than talking to ******, which I already did and they rightfully can't help me.
  
  This is an absurd situation. If Seagate don't make this drive anymore, send me the next version. Honor the warranty I have, that is all I am asking. I need this hard drive for a server, this is a business, so we expect Seagate to operate as a respectful business.

  Business Response

  Date: 05/19/2025

  Mr. C***** contacted the Better Business Bureau regarding an issue with his Seagate product. After reviewing the matter, Seagate has confirmed that the product is out of warranty since 2019. It appears that the product was purchased from a third-party seller on ****** after the warranty period had already expired. Seagate has educated Mr. C***** that warranty-related concerns should be addressed with the third-party seller, as the product was sold outside of its valid warranty period. Seagate regrets any inconvenience this issue may have caused and considers this matter closed.

  Customer Answer

  Date: 05/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the product doesn't come with expiration date or warranty expiration date anywhere in it packaging. I had no way to know Seagate considers the product out of warranty. In fact, the product comes with instructions to register it and that the warranty is valid upon registration. I have not bought it from a person or on **** or used, but from a trusted vendor who, rightfully, argues that the manufacturer should honor its warranty. . Nonetheless, I have provided a text response from ******, a Seagate agent, who confirmed I have a 5-year warranty on the product. Now Seagate says I don't.

  Seagate's position is absurd. I regret having bought a Seagate product and very likely won't ever buy again.  There are many other vendors interested in the business of companies like mine.
  
  
  
  Sincerely,
  
  
  
  Andre C*****

  Business Response

  Date: 05/20/2025

  We regret to inform that Mr. Andre C***** has rejected our previous response regarding his request for a replacement product. We appreciate the opportunity to clarify our position.
  
  Mr. C***** contacted Seagate requesting a replacement unit; however, following a thorough investigation, we confirmed that the product in question is no longer under warranty. 
  
  According to our records, the drive was manufactured in 2014, and its warranty expired in 2019. Unfortunately, we are unable to make exceptions in this case, as the product is classified as End-of-Life (EOL). This means it is no longer manufactured, and hardware support is no longer available. This policy applies universally across all Seagate EOL products.
  
  Furthermore, after reviewing the proof of purchase provided by the customer, we have determined that the drive was not purchased from an authorized Seagate reseller. The receipt indicates that the unit was acquired through ******* ********** *********, a third-party seller not listed as an authorized Seagate distributor. While the purchase was made via ******, it is important to note that it was not sold directly by ****** but by an independent vendor. This distinction is important as Seagate’s warranty policy only applies to purchases made through authorized resellers, which ensures that customers receive genuine products with full warranty support.
  
  We have taken the time to explain this to Mr. C***** and have provided him with a link to our authorized reseller directory for future reference and purchasing guidance.
  
  We sincerely regret any inconvenience and appreciate your understanding in this matter.
  
  Seagate considers this matter as answered.
  
  If you can close it would be great.
  
  
  Regards,
  ******* 
  

  
  

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because Seagate simply doesn't understand that I bought this hard drive from ******, not some random vendor and that the product doesn't come with an expiration date or warranty expiration date. Therefore, as a customer, I had no way to know that Seagate, contrary to the entire IT industry, doesn't obey to 5-year from purchase date warranty standard. I haven't asked for an exception, I have asked them to honor what is in the documentation that comes with the hard drive, a 5-year warranty. I still don't see where that documentation mentions "until 2019" or any other time frame. This behavior creates a big sense of uncertainty in the consumer, as any product can be arbitrarily called EOL by Seagate to avoid warranty. Luckily the rest of the industry is fare to its customers.

  So, they clearly couldn't care less to customers. I can't agree with their response. Rather leave it as not settled, which is what it is.
  
  
  
  Sincerely,
  
  
  
  Andre C*****

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 6 weeks of contact, Seagate has failed to provide a warranty replacement for an Exos X18 16tb hard drive. The company has shipped 4 replacement drives but all have been inoperable upon receipt. Seagate has refused to escalate the issue and takes over a week per attempt to replace the previously sent drive. Seagate has refused to expedite the *** process to resolve the issue in a timely manner.Timeline:March 6 - I created an Advanced *** ($27) to replace a 16tb X18 Exos drive that reported over ****** and climbing offline uncorrectable sectors. *** code IR60291189. Drive was returned to Seagate.March 11 - First replacement drive arrived via **** tested immediately and found DOA. I contacted support and was given a second *** code IR60293247. Drive was returned.March 18 - Second replacement drive arrived, also tested immediately and determined DOA. I contacted support and was given a third *** code IR60295949. During this interaction I escalated to ******** who opened case CC411410954 to refund the ~$27 advanced *** fee. This drive has been returned.March 25 - Third replacement drive arrived, tested immediately, and is DOA. I contacted support but it seems they did not know how to handle this situation and referred me to this currently open ticket. Drive not yet been returned, awaiting a shipping label.April 4 - *** created for drive 3 IR60302398 and drive 4 shipped April 5 April 14 - Drive 4 arrived and tested. Confirmed DOA. NOTE: No return shipping label received for drive 3 IR60302398 April 16 (present time) - No further action yet taken by Seagate.

  Business Response

  Date: 04/22/2025

  Mr. ********* contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. ********* have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered. 

  Customer Answer

  Date: 04/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using seagate harddrives for about 3 years now. i had a previous complaint where they kept replacing drives under warranty with deffective drives. Eventually they did replace those with new drives that all worked due to the BBB Complaint (thank you guys). But since then they just kept replacing the drives out of 6 drives i purchased i constantly had one drive in for "repair". Now they dissabled the warranty website (it's not been working for over a year, and you have to use the chat support to get service). I purchaed 6 drives, and have replaced them about ***** times. Completely unreasonable. They can easily see my history under ********************* But now They just say "sorry your drives are no longer in warranty, It doesn't matter that we keep replacing them, it doesn't matter they do not work. Our only obligation is to replace them within the warranty.What i want? I want them to replace them with 6 western digital drives. Since switching i've only had 1 fail.

  Business Response

  Date: 04/08/2025

  Mr. ****** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. ****** have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered. 

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23136752
  
  I am rejecting this response because:

  They have reached out and will replace the drivers with a different model. Not exactly what I wanted but will be acceptable once they follow through. 

  The problem is their follow through will probably be difficult. They already can't recieve my emails "for some reason" and didn't give me any direct number to call. 

  So Im still hopeful but we'll see, it hasn't been resolved yet. I'll update if BBB allows me. 

   

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/10/2025

  Seagate and Mr. ****** have agreed to a resolution and Seagate its following up with the customer and we are compromise to follow up until this has been resolved. Mr. ****** has been provided with a label to return his faulty drive. Once received Seagate would replace it with the model agreed on. 

• Initial Complaint

  Date:03/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concerns regarding a 4TB external memory drive I purchased from ******, which has led to an extremely disappointing experience. My primary purpose for buying this drive was to transfer my childrens childhood pictures from my old computer to preserve them. After weeks of transferring the images onto the drive, I was finally finished and took the extra step of connecting the drive to another computer to ensure that all the pictures had been successfully transferred. Everything seemed to be fine at that time, and I confirmed that the images were present on the drive.However, several months later, when I went back to look at the pictures, I discovered that the drive was completely blank. This was, understandably, a distressing experience for me, as these pictures hold immense sentimental value to my ********* an attempt to recover the lost data, I reached out to Seagate for support. I found the process difficult and confusing, especially as there was no available phone number for direct communication. After texting with a representative, I was able to ship the drive to Seagates recovery department. After a month of waiting, I received an email stating that they were unsuccessful in retrieving any data from the drive.I am extremely dissatisfied with the performance of this product, as well as the customer service I received. My hope is that consumers are made aware of the potential risks associated with purchasing this product, as it has failed to deliver on its primary function of data storage.I am urging Seagate to take responsibility for the quality of their products and to improve their customer service process to prevent future frustration for other customers who might face similar issues.

  Business Response

  Date: 03/12/2025

  Mr. ******** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ******** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 16tb Seagate ******** Pro drive from ****** on December 2 2024 for $250. The Serial Number of the drive is ********.
  
  The drive started to fail in early January 2025, reporting S.M.A.R.T failures. As the drive was functioning as part of a RAID, I needed an immediate replacement before it entirely failed. As such, I started the RMA process with Seagate and requested an overnight replacement, which would have cost me ~$35 if I recall correctly. The replacement drive would also come with packaging and a prepaid shipping label to send the old drive back.
  
  However, Seagate's payment systems for the priority replacement denied my payment. I tried two other cards, all of which were also denied. I verified pending holds on these cards from my attempts - the holds were successful. I even called my bank to see if there was a processing error on our end - and my bank said no; everything looked fine and the issue was on Seagate's end.
  
  As such, I contacted their support. They escalated the issue but were unable to resolve it. As such, I purchased a replacement drive through another merchant. I'm still unable to complete the priority RMA with seagate for the same issues. They now think that this issue is because I'm not using a ***** email address, but now their system errors when I try to submit an order with my ***** address. Support reference: *********************************
  
  As this has been going on for over a month, and taken many hours of my time, I requested that alternative solutions be pursued - but this was denied. As it stands, I'm still unable to submit the RMA.

  Business Response

  Date: 02/18/2025

  Mr. F******** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. F******** have agreed to a resolution of the issue and he has been provided with Seagate’s contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Michael F********

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26/24, I purchased a Seagate Tech game drive for a PS5 as a gift for Xmas. I spent $138.11, which included tax. On 11/29/24, Seagate shipped the device *** ground (3-7 days). However, the device did not arrive. It was lost by *** somewhere in ************, ********. On 12/13/24, I contacted Seagate by their chat system and reported the issue. I also asked for a refund of my payment. I can see that Seagate submitted a claim to *** when I check the *** tracking number. Seagate would not issue an immediate ********* order to ensure I had the gift in time for Xmas, I ordered a replacement on 12/13/24. This did arrive. So, I dont want a replacement drive.On 12/26/24, I contacted Seagate by chat and asked for an update on my refund. I was told only that I should wait. Seagate was waiting for *** to resolve its claim from Seagate.I checked again on 2/4/25 via Seagates chat. Again, Seagate dates that the issue was their processing system. It was running slow but that a refund was imminent. It is now 2/10/25. I still have no refund.

  Business Response

  Date: 02/18/2025

  Mr. ***** contacted the Better Business Bureau regarding an issue with his Seagate order. Seagate is actively working with Mr. ***** to reach the best possible resolution and will continue to do so until the matter is fully resolved. From the BBB's standpoint, Seagate considers this matter addressed and will continue to manage it internally with the customer. ********************** values its customers and regrets any inconvenience this issue may have caused.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22923138
  
  I am rejecting this response because:

  I do not yet have a refund. The most Seagate has offered is that their systems do not allow for a refund at this time. I did receive an alternative from Seagate. I could either provide my bank account or ****** account for a refund. Although I did provide my ****** account, the automated response suggests that I need to wait 5-7 days for the refund process. Given that their support supervisor has said their software system is not working, I have no idea if this will actually happen. So, I hesitate to dismiss the issue before I see the refund.

  I also have to say, Seagates support supervisor seems less than willing to actually assist. All of his communications have simply stated that they have a tech issue and that I should bear the cost of the technical imposition.
  

  Just today he sent another email stating that we haven't heard back from you in the last 48 business hours. We would like to reinforce that we expect to have updates regarding this matter during the first week of March.
  
  Our best recommendation is to resume this conversation by then so we can avoid extra emails or contacts, as for the time being, we have no updates to provide.
  

  I am not sure what I should respond to apart from offering my ****** account for the refund. Anything else they have offered was a delay. I also dislike that he indicates Seagate would like to avoid extra emails or contact with a customer.

  Anyway, I will confirm with you in 5-7 days if I have gotten a refund.

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/24/2025

  Seagate is actively collaborating with Mr. ***** to achieve the best possible resolution and will continue to do so until the matter is fully resolved. From the BBB's standpoint, Seagate considers this matter addressed but will not close the customer case internally until full resolution is delivered. Seagate values its customers and regrets any inconvenience caused.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22923138
  
  I am rejecting this response because: I am struggling to understand their response. To say that they consider the matter settled from their perspective is certainly convenient for Seagate. But it seems premature. 
  

  I agree that they contacted me to ask for the method I prefer to use in getting a refund. However, I have seen no evidence that a refund is actually going to appear. I dont accept that I should be okay dismissing my complaint before Seagate has fulfilled my refund.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2024 I purchased a SeaGate portable hard drive through ******. The hard drive failed in January 2025 - outside of Amazon's 120-day return window, but within SeaGate's 1-year warranty guarantee.On Jan 27 I filed a warranty claim with SeaGate and received RMA IR60274782. I shipped the failed drive to SeaGate via *** using a prepaid *** ship label. *** subsequently lost the package. SeaGate **** confirmed the package as "lost" and provided me another *** tracking for a "replacement drive" they were sending. ( New *** tracking:1ZE4C5430350515018) This package has gone missing as well. There is no tracking update on the *** website as of February 6th @ 11:30 PM and SeaGate doesn't respond to email inquiries Can you please assist me in getting the replacement drive they have promised?-SeaGate's Return Authorization paperwork is attached (RMA IR60274782) -original *** package tracking info

  Business Response

  Date: 02/14/2025

  Ms. ******* contacted the Better Business Bureau regarding an issue with their Seagate product. Seagate has attempted to reach out to ************************ times through various contact methods; however, no response has been received after several attempts. Contact information for Seagate has been provided in case this issue is still not resolved or any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue closed

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Created a *** warranty claim with Seagate and paid to have them ship a replacement hard drive with a return shipping label. I received the replacement drive and dropped off the bad drive using their shipping label to ***. *** provided a Proof of Delivery of the returned drive. Seagate claims they didn't receive the returned drive and charged $648.00 to my card. I contacted Seagate Support via Chat several times and they still say they are reviewing the case and have NOT refunded the charge. I provided the Proof of Delivery from their shipper: **** This has been ongoing for over a month and they still maintain they need time to review their internal issues. I maintain that a Proof of Delivery is all they need to process a refund as I don't have any further liability as it's clearly an internal issue between Seagate and **** I want my cc charge refunded ASAP.

  Business Response

  Date: 02/13/2025

  Mr. ***** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. ***** have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.