Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  1725 Hughes Landing Blvd, 11th Floor Spring, TX 77381

• 

  TCO Design Center

  1280 Disc Dr Shakopee, MN 55379-1863

• 

  Seagate Technology LLC

  3 Browning Court Aurora, ON L4G 2J5

• 

  Seagate Government Solutions

  13800 Coppermine Rd Ste 321 & 351 Herndon, VA 20171

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding a hard drive from the Seagate brand that started to malfunction some time back. It would show up as a drive in the *************** section but not under the This PC section of File Explorer. I contacted a ***resentative and they asked that I follow some steps. However, after going through the process, the hard drive now doesnt even show up in the ***************. I have the full transcript of my interaction.I decided to give up after much frustration, however, I messaged again in the hopes that they could offer a solution. They suggested checking the inside to make sure there were no defects on the physical drive. Perhaps I might have misunderstood their intent, however, their ***ly to check the inside of the physical drive can only be interpreted in one way for me. I did this and saw nothing of note. I really wish I would have remembered to save the transcript for this interaction but alas I did not.I contacted yet another *** and they said they would be able to create a ticket so I can return it. However, I told them the truth and they said they could not help further as opening the drive was against warranty. I hope that people would understand the unfairness of the ************* thing I really, really want to emphasize is that the ***resentatives were nothing but kind, understanding and they were very keen on helping. They were proactive in their assistance but it feels like they must have had limited information on their end so I don't think they are to blame at all.

  Customer Answer

  Date: 09/05/2025

  The last name was missing from the original complaint I submitted. My full name is ****** ***. *** is my last name.

  Business Response

  Date: 09/09/2025

  Mr. *** contacted the Better Business Bureau regarding an issue with his Seagate product. After a thorough review, Seagate confirms that the warranty for the product expired on 02/15/2024. Additionally, our records indicate that the customer removed the drive enclosure, which voids the warranty. The customer was informed of our warranty policy, and Seagate did not advise or authorize the opening of the device. Therefore, ********************** considers this matter answered and will not be replacing the drive.

  Customer Answer

  Date: 09/09/2025

  I know no matter what I say won't matter, however, I feel that the response has gravely mischaracterized my actions and I can't just sit by while they do this. I don't want this to escalate, however, I need to say my piece too.
  I contacted the customer service line first in the hopes to help with a defect. I never suggested that they provide me a new drive. The *** brought up the warranty and I just asked if they can help which the kind *** did but unfortunately this made the situation much worse rather than help. Because of that, I contacted again and they suggested that I check the hardware which I did. 
  I came into this pretty much expecting it would be out of warranty which is why I asked for troubleshooting help each time. The reason I suggest a ***lacement or refund now is because the suggestions offered by the official Seagate team have made the drive unusable. The support team was genuinely very kind and they offered detailed explanations. However, it is a fact that the suggestions worsened the situation beyond ***air. I absolutely want to note their attentive and caring support though. I also appreciate their offer for help with file recovery. However, I said I was hoping to recover the personal files including medical documents and official school records without having it looked into. I said the same and did not just flat out refuse.
  My review on ****** for the product in question was five stars and was actually one of the highest rated on the page so I feel it resonated with a number of people. I mean this to say that my experience with the product was good but this has honestly soured my overall opinion of the brand.
  The Seagate team need not ***ly if not desired. I will not continue to message anyone on the Seagate team nor do I intend on bothering them by bringing up these issues again. Please consider this the end of my interaction with Seagate.

  Business Response

  Date: 09/11/2025

  I wanted to update you regarding the customer's response to our reply. Unfortunately, the customer has rejected our position; however, we remain firm on our stance regarding this matter.

  After a thorough review, Seagate has confirmed the following:

  • The warranty for the product expired on 02/15/2024.
  • Our records show that the customer removed the drive enclosure, which voids the warranty.
  • The customer was informed of our warranty policy, and Seagate did not advise or authorize the opening of the device.
  • As a gesture of goodwill, we previously offered the customer a complimentary data recovery attempt on 06/09/2025, despite the product being out of warranty. However, the customer declined this option, citing concerns about sensitive medical documents stored on the drive.

  For reference, the customer acknowledged their actions in one of their messages:

  "I'm really sorry but I remembered that I removed the casing so I'm left with everything but the case. I was hoping to see if there was a problem with the hardware. I'm sure this disqualifies me from the replacement. I'm truly sorry for the bother."

  
  

  Based on these facts, Seagate considers this matter resolved and will not be replacing the drive.

  Thank you for your understanding and getting this marked as answered on Seagate's end.

  
  

  Best regards,

  Markita 

  
  

  Customer Answer

  Date: 09/11/2025

  First, I'm not sure if you can say I agree with the newest response as much as I'm saying that this has been so stressful and taken so much time that this has to be the end. Since their stance is so clear, anything more would be useless. I'm sure it will be counted in their favor point-wise but I don't want to keep doing this. I do address the points they made below so that it doesn't mischaracterize my position. For my sake, I can just not purchase Seagate products anymore and discourage anyone else thinking of doing the same. That much is enough for me. I hope this will end this chapter and that this will be the last contact I have with anyone associated with Seagate.

  I addressed all of these points but I guess this requires repeating. I've addressed all of their points in previous rejections on BBB. I hope that the mischaracterization of the experience doesn't only tell one side. I fully understand that their stance is that they reject my claim and don't expect any communication with them will result in anything. I do not intend on contacting them further for this issue and simply want this recorded. I also don't want this to be a bother to any Seagate staff and would be fine if they decide not to respond.

  So first, the product was out of warranty, I've acknowledged and accepted this fact from the start. I asked for help with my drive through troubleshooting. But if I hadn't contacted the official Seagate team, the end result might have been different. This was why I tried continuing in this.

  To address the second and third point, I did do that but under the instruction of a Seagate representative. I wish I would have saved that chat but honestly, I didn't think I would have to go through a dispute like this. The reply that they picked out does not recount the other communication I've made with Seagate customer support where I explain that it was because I was doing it as suggested by a rep. ** is a live chat and, due to my nature, I often try to reply as fast as I can so that the other party isn't left waiting. And so, just because I didn't say so in this one message, it doesn't mean I never wrote it because I did. The lines they picked out might have been the last communication I made, however, the more I thought about it, I found it unfair that it was these instructions that made me unable to use the drive and not interference on my end.

  In regards to their last point, I did appreciate their help and never said they didn't offer this service. I even explained how kind and respectful the team was. I simply, like they explained, wanted to find other routes that would keep my personal files personal. I declined this service for that reason and I'm sure that many others would want to do the same when it concerns their medical documents. I'm sure the same could be said about the member who is replying to these comments. Even further, this service does not equate to making the drive functional even though I had to deal with these roadblocks set by Seagate.

  
  

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a failed hard drive via their warranty replacement program for an in-warranty drive through their program. The drive was signed for by a Seagate employee as received via ***. Many other customers have experienced this issue, sometimes for weeks or months or end, and the only resolution seems to be to come here or escalate to Seagate corporate to get the drive sent back to the customer. The original drive, not a replacement, was returned to me damaged and in a damaged box.I'd like the warranty replacement to be dispatched to the shipping address on file.

  Business Response

  Date: 08/22/2025

  Mr. ****** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. ****** have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue resolved.

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/21/2023, I ordered a Seagate Exos X20 ST20000NM007D 20TB 7200 RPM 256MB Cache 3.5" Internal Hard Drive from Newegg for a Media Server I intended to build. Unfortunately, life got ahead of me with all its troubles and that hard drive stayed in a box for quite some in my office. This year, I decided to pull the trigger and finally build the media server given I had all the necessary parts and just hadn't made the time given everything going on around me. So I built out the server, wired up the hard drive, the NVMe drives, and so on, and spun everything ***** my delight, everything worked! Or so it seemed. Running through the UNRAID OS, I realized that everything was working, except one: the internal hard drive I was using. For some reason, it wasn't spinning up or being registered. I checked my setup to make sure I hadn't messed up but found no issues. So, thinking I must have done something wrong beyond what I could diagnose, I brought it to my local ************ to get some help. To my surprise, however, they said everything was wired and setup correctly, just the hard drive itself was not functional and just didn't work.Upset, I checked to see if the device was still under warranty, hoping I could get a replacement if only it was. After all, I had paid over $300 for a defunct drive which was not a thrilling experience. Then I discovered that it was under warranty and qualified!Excited, I reached out to Seagate, made a warranty claim, and shipped the hard drive off wrapped in bubble wrap for extra protection.When I reached out to Seagate about what was going on as I had not received anything in the mail or heard any updates, I was told that my drive was being returned to me unrepaired and was ineligible due to damage. Except, when I got the drive back...there was no external damage I could see...So now I am stuck with my first purchase from Seagate: A hard drive that has never worked, looks fine to the eye, but is "inelligible" for the warranty.

  Business Response

  Date: 08/14/2025

  Mr. ******* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ***************** agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 5TB Seagate external hard drive from ****** in 2021. When I registered the drive on Seagate's web site it came back as a 4TB Drive. I registered another 5TB drive on the Seagate web site and it also came back as 4TB I opened a support ticket with Seagate and they spent two months asking me to send pictures of the drive, which I did. Several times. They did nothing but say they needed more pictures so I gave up In May of this year one of the drives, still under warranty, failed. I opened a support ticket with Seagate. I told them about the problem I had earlier with the drive's size. They said it was resolved and issued a RMA Seagate received the drive on May 19 this year. They have done nothing but tell me they are "working to resolve an issue". On Monday July 7 they said the issue was resolved and all they needed to do was print up a shipping order. They have had my drive for over two months. They can look at it and see how big it is Two weeks and they can't print a shipping order. They are lying to me. Their terms and conditions say they will ship a replacement drive in 7-10 days of receiving the faulty one. It has been over two months and I get nothing but "we are working to resolve an issue" lies from them

  Business Response

  Date: 07/23/2025

  Mr. ******* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ******* have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 07/27/2025

  Better Business Bureau:

  The business's initial response of shipping a 4TB replacement drive was not right but they quickly corrected that error (after two months!). I consider the case closed
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a LaCie 2TB rugged SSD external hard drive on 11/26/23. It had a bunch of problems that I documented. Finally on 6/9/25 Seagate tech support decided they would replace the drive which was still under warranty. I sent the drive back and eventually received a drive but it was not a new drive, it was a "refurbished" drive. I put the quotes there on purpose because the drive had alots of problems. First, when copying my files from the first LaCie drive, one of the folders was smaller in size than the original folder, although the number of files was the same. I tried again and the second time it finally matched the file size. So already I knew there was a problem with the "refurbished" drive. Then when I started comparing the space on the "refurbished" drive it was not matching the original drive, having less files but more data used. In additional, the used and free data was not summing to the total for the drive. I contacted Seagate again on 7/1/25 and spent hours with the chat tech support requesting them send me a NEW drive to replace this "refurbished" replacement and hit a road block again. It has been hours. No response. This drive is under warranty. This is terrible customer service. They should stand behind their product!!

  Business Response

  Date: 07/04/2025

  Mrs. ********** contacted the Better Business Bureau regarding an issue with her Seagate product. Seagate and Mrs. ********** have reached an agreement to resolve the problem,and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  seagate avoids interactions with customers. after a previous complaint was filed, the business responded with phone calls and email interactions with "****". the problem seem to be resolved with his help by 6/9/25. now the same problem is back and in all the email interaction with ****, there is no direct email or phone extension to contact him. the email i sent by reply is now returned with "this email is not monitored". as shown in the uploaded docs i specifically said if the problem occurred again i would contact him through the same email. his reply, also uploaded, was to close out the case WITHOUT GIVING FUTURE CONTACT INFORMATION THROUGH EMAIL OR PHONE EXTENSION. so back to square one with another bbb complaint over seagates unavailability to be contacted.

  Business Response

  Date: 06/16/2025

  Mr. ******* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ******* have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue answered.  

  Customer Answer

  Date: 06/19/2025

  Better Business Bureau:
  
  **** from Seagate has been in contact with me again.

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** tracking shows received by *****. Live chat *** states would be fixed in 7-10 business days. Today is Day 11 and nothing has been done. Other customers ***ort similar problems. Please warranty ***air my items.

  Business Response

  Date: 06/13/2025

  Mr. ******** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ******** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Business Response

  Date: 06/17/2025

  @Shyan,

  This is a follow-up regarding Complaint ID ********. The customer submitted a drive with a counterfeit label, making it ineligible for warranty replacement. Customer was educated and initially agreed to resolve the matter.
  
  He has not closed the complaint and started to dispute the decision with us again.
  
  Please **** this as answered by the business as weve reiterated our position and the product remains ineligible due to fraud.
  
  
  Thanks,
  
  Seagate Internal
  

  
  

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Miles ********

• Initial Complaint

  Date:06/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to Seagate Technologys inadequate handling of a warranty claim for defective hard drives, resulting in significant delays, additional costs, and poor customer service. On 5/5/25, I submitted warranty claim IR60313278 for two failed Seagate hard drives. As Seagate no longer offers advanced replacements, I incurred over $60 in overnight shipping costs to send the defective drives to their facility. Seagate sent two replacement drives, but one of them (serial number ********* was also defective, prompting me to file a second warranty claim, IR60324404.

  Business Response

  Date: 06/04/2025

  Mr. ******* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ******* have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue resolved.  

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  a replacement hard drive was shipped next day air as requested: 1ZE4C5430150612676

  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 30, 2022, I purchased an 8 TB one touch hub as a hard drive that stores all of my files including medical, financial, etc. I use this device as my computer hard drive. The device was defective and was replaced by Seagate on 2-26-24 according to **** at Seagate.
  Unfortunately the refurbished replacement was defective and died June 1, 2025. I reached out to Seagate on June 2, 2025 via chat. Seagate is refusing to take responsibility for the defective drive and is refusing to recover my data. It is not possible to talk to a live human so I chatted with an agent for an hour while the agent was helping multiple customers. This chat could have taken 10 minutes if the agent just focused on me.
  Seagate referred me to a data recovery vendor, *** that charges $750 to retrieve my data and put it on a thumb drive. Then I am out another $269 plus tax for a replacement device. This could have been prevented if Seagate had sent me replacement device that was fully functional

  Customer Answer

  Date: 06/02/2025

  Can you please cancel this complaint?
  
  

  I sent an email right after I filed the complaint requesting cancellation

  
  

  Seagate has resolved the issue.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  after chatting on line for over 2 hours on 5/27/25 and following all their instructions to correct the error messages for incomplete backups due to failure, deleted the current backup plan and began a new back up plan that took 6 hours to complete. then i was told a customer service person would call me from ************ at 6 am on thursday morning. the call did not come until thursday afternoon when i was unavailable. i called the 800 number this morning and spoke to someone difficult to understand, but was told their department didn't handle my product and no one did. they suggested starting over with online chat. i requested further help on the phone and was placed on hold. after waiting, the call was picked up but then they hung up without speaking. asking companies to support their products with real person help is not an unreasonable expectation.

  Business Response

  Date: 06/09/2025

  Mr. ******* contacted the Better Business Bureau because he/she had an issue with his Seagate product. Seagate and ****************;have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******