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Business Profile

Computer Hardware

Seagate Technology

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 162 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a 10tb HDD (IronWolf) months ago.The drive doesn't connect as if it was broken.I tried contacting Seagate but i'm have problems with their site and this is getting tiresome.S.N.: ZS50XRFG

      Business Response

      Date: 11/22/2022

      **************** contacted the Better Business Bureau because he had an issue creating a RMA on the website. Seagate and **************** have agreed to a resolution of the issue and we are setting up the replacement for him. **************** has been provided with Seagate's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 11/23/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:10/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 22nd, 2022, I purchased a Seagate FireCuda 530 4TB Internal *** to install in my new PS5 console. I received the **** installed it successfully per instructions in the PS5 manual, and left the console alone for about a month. When I finally started playing some games, my console shut down and reset several times before giving me an error message which stated that the internal *** had been removed without warning, even though it was physically still in the console. I removed the **** put it back inside, and attempted to reformat it only for the same thing to happen with the same error message.I contacted Seagate to initiate an exchange on October 10th, and was informed that, because this product is so expensive, I would need to troubleshoot the *** for them before an exchange could take place. I received no instructions on what info was needed or how to get it, and I am also not very tech savvy, but I tried to plug the *** into my computer only to nearly short it out somehow. I got the ** back up and running and decided against trying to do any more with my ** for fear of breaking it permanently.Over the course of these two weeks, I tried to send video footage of the PS5 with the *** installed, along with a photo of the *** port on my motherboard to show the issues I was having with fixing the *** in place. The temp file link for the video couldn't be opened per company policy, and neither could the photo attachment. I was then told to spend my own money on a USB adapter to try troubleshooting, and was given a request for the console video even though they already told me they couldn't open the files anyway.I'm done trying to troubleshoot for a multi-billion dollar company when the product I purchased isn't working and is within warranty, per their website. I was seeking a replacement, but now I just want a refund. I don't trust their hardware and I don't want to deal with them further should issues arise with a replacement.I want my money back.

      Business Response

      Date: 10/26/2022

      ************************ contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************************ have agreed to a resolution of the issue and ************************ has been provided with Seagate's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 10/27/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 1tb Seagate hard drive that the warranty just expired on and it will not fire up and I have a lifetime of music on it! Every time I buy an external hard drive as soon as the warranty expires so does the hard drive!

      Business Response

      Date: 10/20/2022

      ********************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ********************** have agreed to a resolution of the issue and ********************** has been provided with Seagate's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 10/21/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:10/19/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Exos X16 ( 12TB) Hard drive. I plan on using this for a mission critical NAS system and I need to know if this is CMR or SMR drive.

      Business Response

      Date: 10/24/2022

      ****************** contacted the Better Business Bureau regarding if the Exos X16 is CMR or SMR, as he was not able to locate this information on the website. Seagate provided the necessary information to ****************** and ***************** has been provided with Seagate's contact information in case there are any future issues. Seagate values its customers feedback and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

      Customer Answer

      Date: 10/25/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ************

    • Initial Complaint

      Date:08/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, i have purchased 4 (8tb) disks back then (less than two years ago), recently (less than 3 months ago) two of them started having problems, one of them has fatal errors, the other one is slowly starting to have ***** problems too.So i went and contacted Seagate for the warranty, it sure took some time (at least one month and that's without counting the month i went away for vacations) and they told me everything is good for the warranty but that i have to create an account so i went and created one even though i didn't want to create a useless account but i did so let's get my warranty but i went and done it and it didn't work, now support told me that since it is a purchase made in ****** i have to contact another number, after all this time, it is now that they tell me this...Now my time is precious and i really need to replace the disks so i'll ask Seagate to not be anti-consumer and respect the warranty and get my two disks replaced.Purchase at: Amazon (Canada) order #***-3701113-9741003 Date of purchase: February 12, 2021 P.N. for both disks: 2CX188 - 568 S.N. #1: ZCT33NMW S.N. #2: ZCT34T6D I simply want them two replaced, that's it that's all.

      Business Response

      Date: 08/30/2022

      *************************** contacted the Better Business Bureau due to difficulties experienced while attempting to replace non-working Seagate products. Seagate and *************************** have agreed to a resolution and a means to contact Seagate leadership has been provided in case there are any issues during the process. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue resolved.

    Seagate Technology is NOT a BBB Accredited Business.

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