Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wine Bar

Wine and Whiskey Decanter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wine Bar.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered item on 12/13/24 with an 8 day shipping notice. Never received item. I contacted the business through email. The phone number listed on the business does not work and always states failed call. When I contacted the business via email on 1/10/25 I received an automated email with their return policy. Six days later, I received an email from a third-party stating all the steps I would have to do to prove that the package was lost. After going to the local post office and having them track the information down due to this business, using a third-party tracking system, I was able to find out that the item was delivered to a wrong address. I have contacted both the company and the third-party that had previously emailed me with all the information showing that they entered the address wrong andhave yet to be contacted since. After looking up the company and reviews of the company, I found that multiple people have been scammed by this company as well.

  • Initial Complaint

    Date:01/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 crystal rock coffee mugs in the middle of December. The mugs arrived on January 21, 2025.The mugs I received are NOTHING like advertised. The mugs that were sent are an atrocious stinky plastic with awful painting on the side. The plastic smells so horrible I'm worried it will cause an illness. The mugs have a very small metal cylinder to drink out of because the plastic has dangerous chemicals. These are not the mugs I ordered. The mugs I ordered were advertised as being crafted out of rose quartz even showing a video about how they are made. This is a total fraudulent scam and needs to be stopped.The name and address are as follows:****** 1990 ******************************, **. *****

  • Initial Complaint

    Date:01/16/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12-17-2024 I purchased 2 items described as mineral crystal coffee mugs and I paid extra for expedited shipping for a total price of $74.50 USD. The items however had still not been shipped by 12-22-24 and were not arriving on time so I requested a refund. I then got a notification that they shipped them on 12-27-24. I asked again for a return and refund and upon receiving the product they were not made of minerals as described on the website and I would call them poor quality products. They are a cheap material smelling of harsh chemicals that had been poorly painted and had strands of glue hanging off. I sent more emails with pictures (as requested from company) and again requested a return and refund. The company then commented that I would have to pay to send them to ***** or I could get 20% back.

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a tumbler from this company under the false claim that it was not only name brand, but also limited edition ****** *****. I emailed the company several times after placing the order and was ignored repeatedly (probably ***** times if not better) and e mailed several more times after it arrived that it was not what they claimed to be selling. Ive now asked that my money be refunded, as they did not send me what they claimed to be selling. They sent me a cheap replica that was mass produced in a Chinese sweat shop! I FINALLY got an e mail back today after threatening to report them for not only using the ******* name and their photos, but also ****** Swifts name and likeness with no license to do so to the ********************. Upon reading the e mail I find out that not only will I not be refunded for the almost ************************************************************************************** have to pay the cost to ship it back to them!

  • Initial Complaint

    Date:01/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/13/2024 ****** ***** Limited Edition ******* Tumbler Shipped from *****. Arrived broken, and is NOT a ******* Tumbler.

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered mugs that were described on their site as being made of natural materials. They arrived several weeks later and were nothing like the pictures, made instead of plastic and tin with spray paint. Listing said capacity was ***** oz but they cannot actually be used for beverages and have maybe a 3 oz capacity.

  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the following product on 12/1 (*********************************************************************************************************) for a Christmas gift for my sister. I received this item on 12/11. Upon checking the item, this was not nearly what was described nor depicted on the website. The cup is made of a very cheap plastic material and feels very cheaply made. After emailing to request a return label, the seller informed me that their office is now based out of ***** and I would have to cover the cost. The website has a refund policy posted that states that a return label will be provided, yet the representative stated that they dont provide return labels. *** requested a full refund and the seller is refusing to hold up to the policy they have posted on their website. The refund policy posted on their website has been attached to this complaint along with my email correspondence.

  • Initial Complaint

    Date:12/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was place on November 18th 2024 for a ******* insulated tumbler for 39.95$. Plus 6$ for shipping. It was delivered finally on December 10 and when I opened it I found that it was NOT in fact a ******* tumbler. It was clearly a knockoff made in ***** with Chinese labeling. This is listed on the website This ****** ***** Edition ******* Tumbler combines functionality with artistic flair, making it a must-have for any fan. Enjoy your favorite beverages while showcasing your love for music and creativity with this unique tumbler.I emailed them as soon as I opened it to question how you have it listed as a brand when it isnt and requested a refund. I checked the return policy online where it does indeed say email them and they will send you a prepaid label to return any product in the 30 day window. I just got a response back 5 days after my initial email stating I would have to ship the product back to ***** on my own dime proceed with the refund, we kindly request you return the item to the address provided below. Please ensure that the item remains intact in its original packaging, including all accessories, if any were included. Return Address:Full Name: ***** ** Address: ******************************************************************************************************************************************************************************************************** Recipient: ***** ****** Jiang Phone: *********** This goes against their own refund policy stated on the website. I want a refund and a prepaid label to ship the fraudulent tumbler back.

  • Initial Complaint

    Date:11/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 11/6/24. Phone number on website not in service. Email response takes days just to give fake tracking that doesn't update and the response never addresses the questions I ask.

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two ****** ***** ******* cups from the Wine and Whiskey Decanter website. The description called them ******* cups. I received two fraudulent cups without any brand markings. ******* isnt anywhere on the cups and they were packaged in boxes that were not *******. I asked for a refund, but they want me to pay to ship them back to ***** in order to get a refund.

Wine and Whiskey Decanter is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.