Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 13 2025 at 1:30 am families lost there homes due to a fire . I'm one of the victims left with out a home. . Buckingham Property Management step in and help families and individuals and moved them in a unit they had available.. former employer who received my application . I was approved and I would be moving to a unit in few days . That was the month of January 2025.. I have been Waiting patiently I've sent emails after emails I've called. Plenty of times. I have not got on honest answer why I'm I still waiting if I been approved and told there is a unit for me. I want to know why is taking this long. If they moved all victims the next following day. I'm been waiting for months. They lied to me about the unit . I'm still struggling staying with a friend few days out of week the other days well it's not a good place. I have lost everything I owned due to fire or people just started taking from me. If I moved in to a unit like they said I was. I would of had my personal belongings that was not damaged by fire with me. I got robbed little by little until I was left with nothing. It's getting harder and harder to go to work when sometimes I have no place to shower and rest. I want them to move me into a unit apartment or house it doesn't matter one or 2 bedroom .

  

  Business Response

  Date: 06/17/2025

  Hello,

  Buckingham Property Management is not the management company for this address.  The ***************** of Tulare is the Management company.  Also this shows as a second notice, I did not receive the first.  However it is insignificant as we don't managage ***** Apartments.  Thank you.  

   

  Best Regards, ******** *****

• Initial Complaint

  Date:09/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are renting an apartment from the altitude blue Ash apartment complex. We had an injury in our apartment from a bad remodel or a hole was left in the floor, and we fell through the floor onto a nail that caused a severe injury in that process, it was discovered that the apartment had a mold problem, the apartment refused to do mold testing so we hired a specialist ourselves and found out that there was mold levels ******* times higher than was safe. the complex insisted they had no other place for us to stay and we had to move out and they had to come in and do mold remediation , this was two months ago, they took all her furniture all her belongings kicked us out of the apartment, have putting us in very ********** hotels without any resources besides bedroom and refused to answer us when we try to get in touch with them about solutions, and when we will be able to move back into our apartment we need help. We are out of options.

  

  Business Response

  Date: 09/12/2024

  Hello,

  I believe the complainant has the wrong management company.  We only manage properties in the state of ***********  The complaint is for a property in *****

  Thank you and have a nice day.  Can you please close this for Buckingham Property Managment out of California.

   

  Sincerely,

  ******** *****

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tierra Vista Apartments has claimed to have lost my recertification paperwork which includes my social, my daughters social, full bank account information and paystubs. Once in August 2023 and again in January 2024.Then on February 17,2024 i received a notice that there would be an inspection with photographs taken of the unit. I stated that I wasnt comfortable with photos being taken in my absence but could we come to a date where both myself and the inspectors could be present at the same time. I received no response, my apartment was entered and photographs taken. I called the corporate office and spoke with a *********************** on 02/20/2024 sometime around 3pm PST. He was very rude when I asked the nature of the photographs and I had said no one told us what the photographs would be for and he cut me off and said I JUST TOLD YOU. *********************** also stated during this phone call that the notices that tenants receive gives Tierra Vista the right to enter the dwelling at any given time, with or without the consent of the tenant.Typically, the tenants here are not given proper notice. Pieces of paper with personally identifying information are given at the end of the business day to enter the dwelling the following morning. That is not a proper 24 hour notice. Since this incident I have emailed ************ management regarding a separate issue and all of my correspondences have gone unanswered. Lastly, my AC unit has been malfunctioning since 05/17/2024. I have made multiple attempts to reach the corporate office, my apartment manager, my apartment supervisor, and the regional manager. All of whom have not responded. My unit is still without proper cooling in 90+ degree weather. Which is concerning that no one has responded to this request, and I fear no one will. Ultimately it comes off as retaliation.This company is very unprofessional and there is an absolute lack of respect for their tenants. How they manage these properties is unconscionable.

  

  Business Response

  Date: 05/22/2024

  Good morning

  AC has been looked at by vendor and has been approved to be replaced.  There is not a current manager on site, covering manager will be on site in the next few days to review and complete any Annual recert paperwork for this resident. 

  Customer Answer

  Date: 05/22/2024

   I am rejecting this response because:
  
  It does not address all of the issues that were outlined in the previous response. I have not receive contact by a vendor nor did I receive a service ticket as I was informed I would by the hotline representative on 05/18/2024 who ensured I would both be given text and email confirmation and given direct contact by the vendor as soon as one was available. I had to flag down the on site maintenance worker who located the source of the problem at my request yesterday 05/21/2024 at 3pm. I am not confident that had I not seen the maintenance worker by chance, that my AC unit would be working today. The loss of apartment manager is not sufficient enough reason to have phone calls and emails left unanswered, especially when I have reached out to all management above the site manager. None of the residents were informed that there is not a manager on site or given alternative contact information for that purpose. There continues to be poor communication between management and tenants which leaves the latter to their own devices. ********************** does not respect the privacy of their tenants, nor do they properly respond to any issues at hand.

• Initial Complaint

  Date:05/16/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment at *********** at ********** in ************. The communication was poor leading up to application. I received an email from one of the managers requesting paystubs and was told after I submitted them they would run a screening and send me a lease. Two hours went by and I heard nothing back. I called and found out I was denied due to credit report: If I hadnt called they wouldnt have given me any notice. I told them my situation and they told me there was nothing they could do. They could try to appeal but it takes 30 days. I reached out directly to corporate through their website. I received no response from upper management. I have since moved on to another rental company who was willing to work with me and had better communication. I am requesting a refund of $205.90 which was used to hold the apartment I didnt recieve . After reading the reviews of this property other applicants and tenants have had the same issue with poor communication and problems not being addressed in a timely manner: *********** should look into this.

  

  Business Response

  Date: 05/16/2024

  Hello,

  ****************** has the wrong management company.  We do not manage any properties in *************  We only manage in ***********

   

  Sincerely,

  *************************.
  

  Customer Answer

  Date: 05/16/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/08/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment complex put me in an inhabitable unit for the first 35 days of my stay containing no heat with 4 kids. They claimed it wasnt broken prior to the first week moving in. There are numerous amount of things that have not been fixed yet. I have called / emailed/ left VMS / went into office and they have yet to fix anything. They told me i am no longer able to write them emails and i have to go into office and call them. Now they are tryin to raise my rent within the first 5 months of being there. I would love for you to help me resolve this .

  

  Business Response

  Date: 05/22/2024

  The residents AC has been approved to be replaced the site is waiting for the vendor to give an install date.  We will be reaching out the resident notifying of the install date and will be compensating with one months rent for the inconvenience.
  
   
  
  Thank you
  
   
  
  ***********************
  
  Portfolio Manager

  Customer Answer

  Date: 05/23/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property management is claiming wrong household income and only gave a two day notice of rent increase. Had sign a one year lease on February 29, 2024 and paid the rent for first month, March 1, 2024. Then was given a notice of termination of tenancy just cause on March 1st, 2024. No reason for termination was given. When asked for clarification, the supervisor *********************** was very rude and unhelpful. When asked to speak his supervisor, he said he is the only one in charge and there is no one else we can talk to. We further found out that he does have a supervisor and he lied to us.

  

  Business Response

  Date: 03/13/2024

  Good morning

   

  Current household recertified income effective 03/2024 with an annual income of $89K.  Do to the increase in the household income, the household no longer qualifies for rental assistance and was served a 60-day notice to vacate for being over income. Since move in (2009) both family members have resided in the unit.  The family can recertify again but the rental assistance that had been received has been assigned to the next qualified household and will not be able to be reassigned back to this household. This is with in the rules of the affordable housing program that the site is required to follow. 

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***************************, and I am a tenant at The *********************************, residing at *******************************************************************************. I am writing to bring to your attention a distressing incident that occurred on Saturday, January 13, ****, which has left me displaced and without access to my unit and personal belongings.A fire broke out in my unit, resulting in fire and water damage. Despite the prompt response from the ********* **************** I face significant challenges in the aftermath. Unfortunately, there was no active smoke detector in my unit, and I was awakened by inhaling smoke and water from the sprinklers. The cause of the fire is pending investigation.Following the incident, interactions with the site manager and supervisor, *************************, were disappointing. **************** displayed a lack of compassion and empathy, stating that, as I do not have renters' insurance, no accommodations would be provided, even before the cause of the fire was established. Attempts to discuss the matter with property owner ************************************ were met with similar dismissiveness.Compounding the situation, my locks were changed without notice, leaving me displaced and unable to access my personal belongings. Despite assurances of discussion, there has been no communication, and I remain displaced with no assistance provided.As a low-income tenant not mandated to carry renters' insurance, I believe the property management has a responsibility to provide a safe dwelling, especially when I am actively in a lease. The lack of empathy, customer service, and communication during this time is deeply distressing.I urgently request your assistance in rectifying this matter and reaching out to the appropriate contacts for a fair and prompt resolution. Additionally, I intend to file a formal complaint regarding ******************** unprofessional conduct and seek guidance on accessing temporary housing and the status of my personal belongings.

  

  Business Response

  Date: 01/30/2024

  The unit has been rendered uninhabitable by the fire, and now extensive remediation and repairs are currently being worked through with the properties insurance company.  The lock had to be changed as **************** had changed the lock on the unit and we needed to be able to secure the unit and give access to various agencies and vendors for assessments and estimates on repairs.  **************** was advised he would need to remove his personal belongings from the unit and would be given access to do so. The fire department has not yet provided a copy of the report, which we have been following up on every 48 hours.  As soon as we have additional information we will be happy to provide it. 

   

  Customer Answer

  Date: 02/01/2024

   I am rejecting this response Thank you for the detailed information. However, I wasn't previously informed about these actions, and direct communication with the owner hasn't taken place. It's crucial for me to be involved in discussions regarding the status of my tenancy and to understand the next steps. I kindly request to be contacted regarding any updates and decisions related to the situation.
  
  In addition to the above, I would appreciate an update on the implications of my unit being rendered uninhabitable especially without the presence of a concluded fire report. Could you please provide information on the expected timeframe and conditions for moving my belongings, as well as any estimates on when the unit will be ready for occupancy again? I have been displaced since Jan 13 without receiving any phone calls or resources, and clarity on these matters is crucial for me.
  

  

  Business Response

  Date: 02/06/2024

  We are still working with the *************** and Insurance on reporting, remediation and restoration.  

• Initial Complaint

  Date:01/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November we filed a complaint against the leak that has been happening in our kitchen sink. The manager came in December to see and tried to fix the leak. We found mold near the bottom of the sink which was locally treated. They told us that they will replace the cabinet since the sink seemed to be not in good condition n even after seeing by the plumber nothing was done. There has been a strange smell around the kitchen area. our 6year old son started to have non stop Cough and our 5 month old baby had ear infection and runny nose. Even after antibiotics it is not getting better and seems like a reaction to something for both. We have asked the manager to do a through check for the mold and to do the cabinet change and she said that she is waiting for the approval from the bukingham management. We r waiting this week and if nothing happens, we will call the mold inspectors at our expense and if theres an infestation, we would take legal actions as our children s health is effected . We r requesting the management to take immediate actions as we would ourselves would not want to *** but if not left with a choice, we would have to take legal actions. Hope you will understand the urgency of the case as it involves child health is***s. Thank you

  

  Business Response

  Date: 01/09/2024

  Good morning

  New counter tops are being installed 01/17/24.  We have spoken to the resident there was a misunderstanding about what needed to be replaced. Residents are now satisfied. 

   

   

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of this year I complained of three water leaks in my apartment. After 5 months of being without access to my bathroom, 2 of the 3 leaks were fixed. However the third leak was never fixed and mold developed. A short time later, I also found a leak in my bedroom closet and in my living room. I requested a plumber so that the source of these leaks could be found and fixed. I sent numerous photos and videos of the leaks and the damages they have caused. I have had a terrible mold buildup from the water leak in my bedroom closet and in the kitchen on the floorboard under the sink. Finally, in frustration, I began to withhold my rent until the leaks were fixed and the mold treated. This resulted in an eviction notice. I was told numerous times that **, the supervisor would return my call but he never does. I reached out to the manager to ask for accommodations for paying the balance. She said she would talk to her supervisor and call me back but she never did.All I am requesting is to have a plumber find the source of these various leaks in my apartment and then fix them. Living with water leaks and subsequent mold exposure has impeded my health and has made my apartment less of a positive dwelling.

  

  Business Response

  Date: 01/02/2024

  This leak was addressed by an outside vendor along with all remaining moisture issues.  Due to the cost of the repairs - multiple bids had to be obtained and additional approvals which took time.  The leak and damages have all been resolved aside from some minor painting which is slated to happen today.  

  Customer Answer

  Date: 01/02/2024

   I am rejecting this response because:
  1) multiple bids were not taken. Their was only one vendor in my home and *** the supervisor said thats the one that was used. 
  2) all remaining moisture issues were not repaired, only the one under the kitchen sink. There are at least two more: 1) living room by the ** and primary bedroom closet.

  In conclusion the leak and associated mold were fixed under the kitchen sink only and the area was painted.

  However, after the work was done, my garbage disposal and dishwasher were not working. (These kitchen appliances are in the same area that the vendors were working in).

  Also, there was a discussion with **, the supervisor of me being compensated rent for having to deal with the stress and aniexty of this issue since March 23, as well as how the  mold has impacted my health.

   

  
  

  

  Business Response

  Date: 01/23/2024

  ****** - 

  This one may not be resolvable to the tenants satisfaction.  We have had a contractor make repairs to one minor leak that was found some time ago.  We had a licensed plumber complete an inspection of the unit and no other leaks were found.  The tenant wants us to ********************* up the concrete foundation to look under the building - which we will not be doing unless a plumber advises there is an issue.  The tenant overwaters her house plants and we have photos of streams of water flooding out the bottom of her plants - but she refuses to acknowledge that moisture is coming from the plants.  She did not pay the rent for months and now wants it all waived even though we have done everything requested.  She was advised of all of this several times as we tried to work through the issue.  Our only option at this point is to get legal involved for her damages to her apartment and unpaid rent.  

  
  

  Thank you,

  Customer Answer

  Date: 01/24/2024

   I am rejecting this response because:I have been requesting work orders for the multiple leaks in my apartment since march.  When the leaks where not fixed by October I withheld my rent. I was then given an eviction notice during Christmas. I then complained to the BBB.  A week after my complaint to the BBB, vendors were sent out to fix the leak under my kitchen sink, where I had been continuously told by the supervisor "was not leaking".  During this entire situation, I have not been able to contact the "supervisor".  He says his name is ***, but he has not explained his title,or work contact info. (email or phone).  The vendors that he says are licensed, do not have uniforms nor do they say that they can give out their names. 

  Since March, my request has been to find the source of the leak (which I have been told is not water).  If it is not water, I would like to know what is the brown contaminate on the living room floorboard of my apartment. I have every visit from the staff and vendors recorded on my phone.  I also have the photos of the brown contaminate on the floorboards. This is the second time that it has occured. The floorboards developed brown contaminate last year and instead of finding the source, they were covered up, just like this time on Jan. 12, 2024.

  I was told by the plumber that he would have to search underneath the surface because the brown substance is more than likely coming from there.  **, said he was not going to do that because of the cost of that solution, however he did not suggest another solution that would be fair and satisfactory.

  This situation has been very stressful.  I have been sending work orders numerous times because there is always a new manager in the office.  I thought things would be resolved once *** got involved.  But instead he has refused to give me his name or any contact information. Which makes me very cautious of his ethics and or integrity in overseeing this situation with a fair and satisfactory solution. He has continually made rude comments like, "have you checked your irrigation system" and "the leak could be dog pee". 

  I have never missed my rent payments and I follow all of the rules of the apartment community.  I am simply trying to not have my long-term health affected by whatever this brown contaminate is that is forming in one specific area of my apartment. I would be very grateful if a fair and satisfactory solution could be suggested by Buckingham Property management.

  Kind Regards, Dytanna

  

  Business Response

  Date: 02/09/2024

  ******
  
  Providing additional information directly to you on this. 
  
  September 21, 2023 resident reported a leak in her unit and wet baseboard.  Maintenance went to look and informed tenant that water from her houseplants was running across the floor to the wall.  Tenant became aggressive and told Maintenance he was wrong. 
  September 23rd, 2023 C & J Flooring replaced baseboard and round in the unit that was damaged and also noted both plant watering and dog urine.  Resident yelled at vendor and told him he was wrong.  Invoice for repairs attached.
  September 24th, 2023 resident was arguing that it was not plant watering or dog urine causing issues and that the **** was leaking.  We had Standard ****************** come and inspect the system and they found no leaks or issues.  Invoice for inspection attached.
  October 12th, 2023 resident reported a leak under her kitchen sink and dishwasher.  Maintenance went to look into issue.  Found long term leak that the resident had never reported under kitchen sink.  He contacted supervisor for assistance.  Maintenance Supervisor came to the property and then scheduled Allergen & Mold Assessment to come and test in the unit. 
  October 18th, 2023 Allergen & Mold Assessment came and tested in the unit.  The recommended remediation of the kitchen cabinet and areas in that vicinity to prevent any major issues from occurring.  Report and Assessment Attached.
  October 24th, 2023 Allergen & Mold Assessment came and completed the remediation identified in their report for the kitchen cabinet.
  November 1st, 2023 The resident was given a rent concession of $698 for not being able to use her kitchen for two days during remediation work.
  January 17th, **** ******************* came and did a full inspection to look for leaks into the unit.  No leaks were found.  Again the vendor pointed out plants and dog urine.  Invoice for assessment attached.
  January 25th, **** GM Custom Painting came and opened two sections of sheetrock to prove there was no water coming from inside the walls.  We then had them repair those sections.  Invoice attached.
   
  
  After taking out the concession for $698 the resident still owes $3424 in rent as she has not paid in four months.  Resident wanted all rent waived and we refused.  She has been served a notice to pay or quit and will likely end up in evictions.  We have gone above and beyond to investigate her issues and complaints and have spent a significant amount of money at this point.  Please let me know if you have any additional questions. 
  
   

  Customer Answer

  Date: 02/09/2024

   I am rejecting this response because:
  Since March of 2023 I have been requesting a work order for the multiple leaks throughout my apartment. Specifically for the one that produced a brown contaminate on the floor board in one area, I requested a licensed ******* to provide the source of the leak. After the plumber, sent by Buckingham, stated that it was not water but was likely a substance coming from underneath the surface I began to be very concerned.

  Again, I continued to advocate for my long-term health and the habitability of my dwelling. I was told by ** that because of the Budget, Buckingham was refusing to hire a licensed plumber to find the source of the brown contaminate that left its evidence on approx. 2 feet of my floorboard.

  Also, instead of suggesting any alternative (besides eviction, which was served to me the first time during Christmas after I notified the office that because my work requests for a licensed plumber to find the source of the leaked, had been met with both cutting corners and avoidance and not to mention inappropriateness, I would be withholding my rent. (In **********, it is a tenants right to withhold, legally withhold rent to encourage property managers to reciprocate a habitable dwelling in exchange for full and timely rent payments). The responsibility for Buckinghams committment to providing a safe and habitable dwelling for all of their tenants is highlighted in a number of sources:  #1 Our lease, #2 The BBB, #3 The **** #4 ********** Tenants rights, #5 Any Property management rules and ethics and many more sources.

  I am only advocating for a habitable dwelling. My original work request is for a licensed plumber to rule out Brown ***** Asbestos or Sewage water. However in light of buckinghams statement that they do not have the budget for that expense, I will accept any alternative from Buckingham that will ensure that their responsibilities will be upheld the same as I upheld my responsibility of full and ontime rent payments.

  *Since October, every conversation written and oral has been recorded via email with copies sent to Buckingham *********** office in real time. Also I have every vendor and their work on video. Also. I have every before and after picture of all of leaks and their subsequent damage to my home because of Buckinghams avoidance and corner cutting.

  At your request, I would like to send them directly to you only.

  I am currently being evicted from my home, per recent response from Buckingham. I would be grateful if some type of mediation could be attempted and eviction would be a last resort.

  I am willing to listen and consider any alternative Buckingham has to providing a safe and habitable dwelling, since the budget does not provide for my initial work order.

  Warm Regards,

  Dytanna

   

   

   

  
  

• Initial Complaint

  Date:08/23/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We lived at Shelter Cove apartments twice, the first time was for several years our rent was $800. Our experience was amazing, attentive management, she was always in the office, maintenance that was readily available and showed up and actually fixed things!!! When we left we received our entire deposit, we were not charged over 200 for cleaning or paint due to normal wear and tear, and they didn’t keep our deposit.
  Fast forward we lived in this apartment again now for $1,40, for a very short time due to it being run as a slum, we didn’t do anything beyond regular wear and tear, they are keeping our deposit and charging us over 200 for painting and light cleaning. I cleaned the apartment and the manager told me there’s holes in the wall from nails we used to hang pictures so we are being charged, isn’t that normal wear and tear?? On top of them squeezing every penny out of us, our experience was horrendous!! We had at least 3 or more different managers all of who were never on the property. And a maintenance man who never did anything. There were roaches and rats that the property didn’t take care of so my husband would spray around our apartment, the ac leaked the entire time we were there and water would seep through the floor, again never fixed, the apartment smelled of gas and when telling the maintenance I was ignored so we finally called pg&e, the pg&e confirmed there had been gas leaking and this was not his first trip out to thaw apartments because a lot of the gas lines were not properly secured. My son and husband, and dog were attacked and when we asked management to help us find the owner so at least they could know their dog got out and was attacking people and pets, they refused to help. There was dog poop everywhere, again my husband went out and cleaned because it stank so bad and made the big problem worse. The hot tub was never open and the pool would be opened maybe for a month. It was a horrible experience we along with others moved out

  

  Business Response

  Date: 08/28/2023

  Good morning

  After reviewing a full refund of security deposit in the amount of $320.12 is being sent out to the past resident to the address on file.  It will be going out UPS today 08/28/23 tracking number ******************.