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          Find a Location

          Brake Masters of Tucson, LLC has 91 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Brake Masters of Tucson, LLC

              6179 E Broadway Blvd Tucson, AZ 85711-4028

              BBB Accredited Business

            • Brake Masters

              5180 W Peoria Ave Glendale, AZ 85302-1618

              BBB Accredited Business

            • Brake Masters of Tucson, LLC

              1714 W Speedway Blvd Tucson, AZ 85745

              BBB Accredited Business

            • Brake Masters of Tucson, LLC

              7855 E Speedway Blvd Tucson, AZ 85710-1626

              BBB Accredited Business

            • Brake Masters of Tucson, LLC

              9540 E 22nd St Tucson, AZ 85748-7501

              BBB Accredited Business

            Business ProfileBrake Masters of Tucson, LLC

            Brake Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            We Are Your Local, Reliable Auto Repair Company “An Honest Brake Since 1983" Originally founded in 1983 as one of the first specialty brake repair shops in the automotive industry, Brake Masters also provides complete automotive services and auto repair on almost all vehicles. Brake Masters auto repair has been dedicated to providing customers with an “Honest Brake,” meaning our employees are trained to recommend only those services or auto repairs our customers truly need or require, according to manufacturer specifications. This philosophy was, and is, a radical shift from the high pressure, over-selling tactics often used in the automotive repair business. Our strong loyal customer following allowed us to expand our services and become an industry leader in complete automotive service and auto repair. Brake Master’s ASE certified technicians and store managers are trained to diagnose and advise our customers on services they need to maintain and repair their vehicles, and in particular, to extend the life of their vehicles. This philosophy has led to Brake Master’s remarkable growth and is evident in everything we do — from how we hire and train our team members, to how we treat our customers every day. We know how important it is to be able to rely on your car and on an automotive service partner you can trust. At Brake Masters Auto Repair Centers, we care about you and your vehicle. Our professionals understand cars as well as the people who drive them. At Brake Masters, we use advanced technology and offer a choice of products from the brands you can trust. These include Valvoline motor oil and filters, Centric brake parts, and AC Delco just to name a few. Our technicians are ASE certified and we are a member of the BBB. Brake Masters now operates over 95 Corporate and Franchised locations throughout Arizona, California, Nevada, New Mexico and Texas. Our team members take P.R.I.D.E. in their work —”Personal Responsibility In Delivering Excellence,” and we’re confident you’ll notice when you visit one of our locations.
            See all additional business information

            Contact Information

            6179 E Broadway Blvd

            Tucson, AZ 85711-4028

            Visit Website
            (520) 512-0000

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            Customer Reviews

            1.24/5

            Average of 33 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            103 complaints closed in last 3 years

            45 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 5/1/1986

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Brake Masters of Tucson, LLC is a auto maintenance company.

            Products & Services

            Oil Changes
            Brakes
            Fluid Exchange
            AC Repair
            Belts & Hoses
            Battery & Starters
            CV Boots & Axles
            Drivetrain & Clutch
            Engine Checks
            Lights & Wipers
            Factory Maintenance
            Suspension
            Wheel Alignment
            Auto Accessories

            Business Details

            This is a multi-location business.

            Find a Location

            Brake Masters of Tucson, LLC has 91 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Brake Masters of Tucson, LLC

                6179 E Broadway Blvd Tucson, AZ 85711-4028

                BBB Accredited Business

              • Brake Masters

                5180 W Peoria Ave Glendale, AZ 85302-1618

                BBB Accredited Business

              • Brake Masters of Tucson, LLC

                1714 W Speedway Blvd Tucson, AZ 85745

                BBB Accredited Business

              • Brake Masters of Tucson, LLC

                7855 E Speedway Blvd Tucson, AZ 85710-1626

                BBB Accredited Business

              • Brake Masters of Tucson, LLC

                9540 E 22nd St Tucson, AZ 85748-7501

                BBB Accredited Business
              Headquarters
              6179 E Broadway Blvd, Tucson, AZ 85711-4028
              BBB File Opened:
              8/1/1983
              Years in Business:
              41
              Business Started:
              2/8/1983
              Business Incorporated:
              7/25/1983
              Accredited Since:
              5/1/1986
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Brake Masters
              Business Management
              • Mr. Eric Laytin, Vice President
              • Mr. Richard Fortuno, CEO
              • Ms. Sarah Laytin, Secretary
              • Mr. Shalom Laytin, President
              • Christian Smith
              Contact Information

              Customer Contact

              • Christian Smith
              Additional Contact Information

              Fax Numbers

              • (520) 512-1000
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              103 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/19/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I have a 2014 Chevy Silverado, I took it for a transmission flush due to a p0796 code and further diagnostic. I explained what was going on, they said they would diagnostic and give me a call. I get a phone call almost towards the end of the day, they said that they test drove it and the check engine light came on. They saw it only had 2 quartz’s of oil on the dip stick, I told them that was impossible due to it having an oil change the day before along with spark plugs. Employee claimed the truck arrived with noise and all they got out was the 2 quartz’s. They recommended a full diagnostic and it would take a “while” along with a diagnostic fee. I agreed to the test, the next day I get a voicemail from the owner saying my engine is no good and I need a used engine. I called back and received a different employee, I can hear them muffling the phone as they were trying to explain to me what their assumptions was. I continued to be adamit the truck had at least 8 quartz’s of oil due to the fresh oil change and have proof of receipts. They did not speak of finding any leaks, I never had. Leak. No leaks in drive way and I also drove my truck same day the oil change happened to and from the gym. Which is near 20-24 miles. Now if I had 2 quatrzs something should have happened. I’ve been told general procedure they do before touching a car is check under the hood. Now if they drive it without checking the hood or even with those 2 quartz’s that can do damage to a vehicle . Because of this I had to get another vehicle and they are requesting 10k to replace my engine with a used one. I honestly believe they screwed up somewhere because I have receipts and testimony from my own mechanic he changed the oil. There was no issues with my engine. Now it sounds like a rusty truck. I’m very baffled by this
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              Read 102 More Complaints

              Customer Reviews

              33 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dave D

              09/09/2024

              Near death experience.Brought my 2020 Acura into Brake masters store # *** on August 28th 2024. Scope of work- oil change, swap out new battery (I provided the new battery) remove the old battery, new windshield wipers, oil change, AC inspection and a brake inspection. Agreed to almost 700 bucks out the door.Picked up the car 3-4 hours later, all work completed- or so I thought. I got home and realized they didnt dispose of the old battery- drove back the next day, they grabbed the battery- then I noticed my oil life indicator was only at 30% - which means that they didnt do the oil change or forgot to reset the light. Back to the store - indicator light was reset- Next day it starts to rain, and I turn on my wipers ad realized they never replaced my wipers- they charged me for them- but never replaced them- I asked BM to take the wipers off of my bill as I went next door to auto zone and replaced them myself. We planned 4 days to travel home to ******* with an initial stop in the ************. On a very steep downgrade outside of Flagstaff at 70 mph, I applied the brakes and the car started to shake uncontrollably- when we finally got to a stop and exited- the lug nuts were loose on both front wheels. ** had failed to secure the front lug nuts after the brake inspection.We had to stay in the ************ an extra day to get the car inspected, and because all of our hotels the rest of the trip were non refundable- and my fianc is disabled from a stroke, we headed back to ******. I was able to finally get this escalated up the chain from the store manager, ***** to two regional HR director, ********* *****. HR director ********* ***** was adamant that no costs would be covered in this incident, except for the inspection cost after the lug nut incident- $44. ********* ***** and Brake Masters fully intend to charge me for the brake inspection, where they removed the wheels and failed to tighten the lug nuts and almost killed us.

              Brake Masters of Tucson, LLC Response

              09/10/2024

              Subject: Clarification and Resolution Regarding Recent Review
              I am writing to address some inaccuracies in your recent review and to clarify our position on the matters discussed.

              Firstly, please note that brake inspections are provided free of charge. It is also important to highlight that the issue with your vehicle emerged after driving over 250 miles. Following this, the vehicle was inspected by an independent third party, which found no damage related to the lug nuts being improperly torqued,  and issued a clean bill of health.

              Our office remained in communication with you until the inspection took place. However, there was a delay in your response, as we did not hear from you until September 9th. On this date, we requested the receipt for the inspection to facilitate reimbursement, which was initially requested on September 5th. As of September 10th, we have not yet received this receipt.


              Furthermore, as of September 10th, we have confirmed that the windshield wipers were not replaced by Brake Masters. We apologize for this oversight and are prepared to refund you for the cost of the wipers that were not installed.
              To resolve this matter, we kindly ask you to provide the receipt for the inspection.

              Once received, Brake Masters will process refunds for both the inspection and the windshield wiper blades.

              Thank you for your attention to this matter. We look forward to resolving this issue to your satisfaction.


              Sincerely
              Brake Masters

              Read 32 More Customer Reviews

              Local BBB

              BBB Serving Southern Arizona

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