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St. Louis, MO

BBB Business Review

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This Business is not BBB Accredited

Vehicle Protection Center

Phone: (636) 875-1227Fax: (636) 875-1228View Additional Phone Numbers339 Mid Rivers Mall Dr, Saint PetersMO 63376-1516http://stoprepairbills.comView Additional Web Addresses

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BBB Accreditation

Vehicle Protection Center is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Vehicle Protection Center's rating include:

  • 235 complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Factors that raised Vehicle Protection Center's rating include:

  • Length of time business has been operating.
  • Response to 235 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

The BBB has received numerous complaints regarding this company that sells extended service contracts. Complainants primarily allege misleading sales and advertising practices, many times indicating the company led them to believe they were the manufacturer or dealer, rude customer service, failure to cover needed repairs, difficulty cancelling a policy and obtaining a refund, and that the firm made harassing calls or sent harassing mail solicitations. These complaint patterns are reflected in the complaint patterns below.

Customer Complaints SummaryRead complaint details

235 complaints closed with BBB in last 3 years | 106 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues71
Billing / Collection Issues9
Guarantee / Warranty Issues45
Problems with Product / Service110
Delivery Issues0
Total Closed Complaints 235

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Vehicle Protection Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 4
Total Customer Reviews 5

Additional Information

top
BBB file opened: 05/09/2005Business started: 01/12/2005
Type of Entity

Limited Liability Company

Contact Information
Principal: Hamilton Nicholas (Member)Customer Contact: Robin Deubner (Legal Department) Mike Carter (General Counsel) Manager Mark Travis (Member)
Business Category

Auto Service Contract Companies

Alternate Business Names
Automotive Warranty Protection, Canadian Auto Warranty Services, National Dealer Warranties (OLD INFO), National Dealers Warranty Inc, National Dealer Warranty, Inc, DBA/Stop Repair Bills.com, NRRM LLC, Cars Fixed Fast
Industry Tips
Know the Facts About Auto Service Contracts

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.