This Business is not BBB Accredited
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Vehicle Protection Center is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Vehicle Protection Center's rating include:
- 235 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Factors that raised Vehicle Protection Center's rating include:
- Length of time business has been operating.
- Response to 235 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
The BBB has received numerous complaints regarding this company that sells extended service contracts. Complainants primarily allege misleading sales and advertising practices, many times indicating the company led them to believe they were the manufacturer or dealer, rude customer service, failure to cover needed repairs, difficulty cancelling a policy and obtaining a refund, and that the firm made harassing calls or sent harassing mail solicitations. These complaint patterns are reflected in the complaint patterns below.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||71|
|Billing / Collection Issues||9|
|Guarantee / Warranty Issues||45|
|Problems with Product / Service||110|
|Total Closed Complaints||235|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Hamilton Nicholas (Member)Customer Contact: Robin Deubner (Legal Department) Mike Carter (General Counsel) Manager Mark Travis (Member)
Auto Service Contract Companies