BBB Accredited Business since 01/14/2005
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A BBB Accredited Business since 01/14/2005
BBB has determined that Zappos.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Zappos.com's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 39 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||8|
|Billing / Collection Issues||2|
|Problems with Product / Service||27|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||39|
Customer Reviews Summary Read customer reviews
4 Customer Reviews Customer Reviews on Zappos.com
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4 Customer Reviews|
Type of Entity
Incorporated: October 2009, DE
Contact InformationPrincipal: Ms. Donna Herzing Customer Contact: Mr. Drew Smith (R-Desk DEV Quartermaster) Legal Department Mr. Anthony Hsieh (President)
Products & Services
This company offers footwear,handbags,apparel and accessories online.
Alternate Business NamesZappos Development, Inc.
BBB Program ParticipationThis company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview