Business ProfileforLiberator Medical Supply, Inc.

I've been with Liberator for 15 years. I ordered my supply of catheters on 8/13/24. I was told that I would have my order by Friday, 8/17, because I was running low. By Monday the 20th I had not received my order yet and I was forced to use the same catheter since the 17th. I called Liberator early on the 20th and was told that no prescription from my urologist's office was sent over. They told me that I had to call my doctor's office, which I did. The nurse at my doctor's office told me that the order had been sent over on 8/14. For the next 2 weeks I had been playing phone tag between Liberator and my doctor's office. Liberator continued to give me every excuse in the book on why my order could not be placed. The excuses they gave me ranged from "the amount of catheters was not correct", "that my diagnosis code was not correct", "that ******** got hacked" (and I'm not even on ********), and that "your order has been shipped" at least 5 times. Then they had the nerve to ask me "how many times do I catheterize a day"! They even told me that the amount I catheterize a day does not equal the prescription that my doctor sent over! I had so many different Liberator representatives lie to me about my order that I had to contact my insurance company, and they got involved as my advocate. Once the advocate got involved on the 8/28 suddenly all of the "issues" were resolved! The order got placed and I received them by Fed-Ex on the 29th. When you've been a loyal customer of ******************** for ** years you expect better! The treatment that I received from Liberator was a disgrace. They do not deserve one star!