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          Find a Location

          Roto Rooter has 30 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Roto Rooter

              47 Discovery Ste 250 Irvine, CA 92618-3206

            • Roto Rooter

              1183 N Kraemer Pl Anaheim, CA 92806-1923

            • Roto Rooter

              180 Denny Way El Cajon, CA 92020-1222

            • Roto Rooter

              20542 Plummer St Chatsworth, CA 91311-5109

            • Roto Rooter

              1111 Sunland Park Dr El Paso, TX 79922-1901

            Business ProfileRoto Rooter

            Plumber
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Licensing:
            On 07/31/2020 BBB confirmed that Roto Rooter had not obtained a necessary license from Contractors State License Board. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.cslb.ca.gov - 8003212752

            Contact Information

            47 Discovery Ste 250

            Irvine, CA 92618-3206

            Visit Website
            (949) 380-4161

            Customer Reviews

            1.05/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            44 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 51

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers plumbing services.

            Business Details

            This is a multi-location business.

            Find a Location

            Roto Rooter has 30 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Roto Rooter

                47 Discovery Ste 250 Irvine, CA 92618-3206

              • Roto Rooter

                1183 N Kraemer Pl Anaheim, CA 92806-1923

              • Roto Rooter

                180 Denny Way El Cajon, CA 92020-1222

              • Roto Rooter

                20542 Plummer St Chatsworth, CA 91311-5109

              • Roto Rooter

                1111 Sunland Park Dr El Paso, TX 79922-1901

              Headquarters
              47 Discovery Ste 250, Irvine, CA 92618-3206
              Years in Business:
              51
              Business Started:
              12/22/1972
              Business Incorporated:
              5/3/2016
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • HSW RR Inc
              • Roto Rooter Service & Plumbing Co
              Business Management
              • Mr. Mark Metcalfe, RMO/Officer
              • Mr. Mark Thomas Burel, President/CEO
              Contact Information

              Principal

              • Mr. Mark Metcalfe, RMO/Officer

              Customer Contact

              • Mr. Mark Metcalfe, RMO/Officer
              Additional Contact Information

              Fax Numbers

              • (949) 380-0118
                Primary Fax
              • (619) 596-2626
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

              Customer Complaints

              44 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/18/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              On 4/2 the sump pump did not work and the basement was flooded with water at **********************************************************************************. I called Roto-Rooter and they replaced the sump pump and did the cleanup on 4/3. In the process of the cleanup they said they would be leaving fans around the basement as part of the process to dry things out. The fans were there from 4/3 to 4/8. I met they on 4/8 and they removed all the fans. But after they left I went down in the basement and saw that they had unplugged the freezer where they had plugged in a fan. Because they unplugged the freezer it destroyed the food that was in the freezer. This is a rental property and the tenants food was destroyed. I reimbursed the food damage in the amount of $145 to the tenant.
              Read 43 More Complaints

              Customer Reviews

              20 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Richard K

              04/27/2024

              This company chargers two to four times market prices. Does not finish jobs and quotes to repair jobs incorrectly. They are essentially thiefs with their pricing and keep upselling and not giving you the full service you paid for. In my instance I had a drain clog. They charged me $497 to come clear it. Didnt work. Then they said hydrojet required which would cost $1400. I told them that was too expensive. They said would cost $1300. It should cost $600 to $800. They hydrojet the line and diagnosed still some roots in part but wouldnt hydrojet that part of sewer line unless I paid another $1300. In essence I didnt get even what I overpaid for. They are crooks.
              Read 19 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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