Business ProfileforTebra

I was seeking an Electronic Health Record (EHR) solution for my private practice to streamline patient scheduling, administrative coordination, electronic prescribing, and eventually incorporate insurance billing. The sales representative assured me that the software would fulfill these needs and more, at a monthly rate of $174, which she confirmed would remain unchanged throughout my anticipated decade-plus use of the software. This verbal assurance instilled confidence in me to proceed with signing the contract.Over the subsequent three weeks, I diligently engaged in online training sessions and configured the software, inputting patient data and directing them to the provided booking platform. However, a month after signing the contract, I received an email from the same sales representative, expressing her apologies for an error in the initial pricing. She informed me that the actual cost should have been $348 per month, a significant 50% increase from what was initially communicated.Understandably, I was taken aback by this sudden discrepancy and expressed my concern regarding the affordability of the revised pricing structure. In response, the sales representative endeavored to negotiate a 50% reduction in cost for the remainder of the contract term, spanning 14 months. However, this proposed solution posed its own challenges, as it would render the software cost-prohibitive beyond the agreed-upon period.Realizing the impracticality of utilizing the software for only a year under such terms, I communicated my reluctance to proceed further, prompting the initiation of a cancellation request. Despite the circumstances leading to this decision, I am now confronted with an early termination fee imposed by the company, which I find unjust considering the circumstances surrounding the pricing discrepancy.I am currently in the process of disputing this fee, as it appears to penalize me for a mistake that was not of my making.