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Find a Location

Animal Medical Center of Reno has 1 locations, listed below.

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    Business ProfileforAnimal Medical Center of Reno

    Veterinarian

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    855 E Peckham Ln, Reno, NV 89502-4718
    BBB File Opened:
    11/14/1997
    Years in Business:
    38
    Business Started:
    1/1/1986
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Reno Hospital for Cats
    Business Management
    • Mrs. Samantha Baskett, Practice Manager
    • Dr. Donald M. Long DVM, Owner
    Contact Information

    Principal

    • Dr. Donald M. Long DVM, Owner

    Customer Contact

    • Mrs. Samantha Baskett, Practice Manager
    Additional Contact Information

    Fax Numbers

    • (775) 827-0397
      Primary Fax

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mindy T

    1 star

    09/19/2023

    I wanted to complain about ********************************* bedside manner concerning the medical treatment of my cat. It turns out my cat did not actually need treatment as confirmed by my regular veterinarian. My cat's groomer found something that indicated possible urinary tract issue, my cast was not symptomatic. On each visit to the Vet, my cat was taken to the back to supposedly received treatment. I was not told what or given details of why the cat required over 4 visits to treat this issue which was now deemed **** glands.After receiving abusive treatment by ****************************** I called and asked to speak with Dr. **************** DVM several times. I was told each time by a receptionist that he retired at 80 and no longer works there and that ***************************** purchased the business from him and is now the owner. This left me no opportunity to address the issues as I am sure was the intention. A review of the situation indicates that my cat did not need any treatment, and ******************** acted in a retaliatory manner, when I questioned her about the treatment. (A way a person often acts when they are covering something up)There are a lot of good reviews when Dr. *************** actually worked there, it seems that since ***************************** has taken over things have changed for the worse. Some of the staff there have lied to me numerous times. I am sure some are dedicated, caring and competent, and they should find a job where they are appreciated.I don't like having my precious companion be provided unnecessary treatment, me being emotionally abused and lied to. False or incomplete information put in my cats' health record.This review is to the best of my knowledge true and correct.

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