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Find a Location

Aires has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Aires

      6 Penn Center West Ste 200 Pittsburgh, PA 15276-0119

      BBB Accredited Business
    • Aires

      13105 Northwest Fwy Ste 1110 Houston, TX 77040-6320

    • Aires

      44 Shelter Rock Rd Danbury, CT 06810-7000

    • Aires

      2260 S Xanadu Way Ste 300 Aurora, CO 80014-6510

    • Aires

      15660 Dallas Pkwy Ste 1150 Dallas, TX 75248-6696

    Business ProfileforAires

    Relocation Services
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/17/1993

    Years in Business: 43

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Aires offers a full complement of domestic and international services designed to support corporations in implementing and managing their relocation and assignment management programs.

    --Domestic Services--
    Policy Counseling/Employee Support
    Pre-decision Support
    Home Marketing/Sales Assistance
    Buyer Value Option Home Sale
    Guaranteed Buyout/Amended Value Home Sale
    Rental Assistance
    Temporary Housing
    Home Finding/Purchase Assistance
    Mortgage Assistance
    Household Goods Moving and Storage
    Expense Administration
    Tax Gross-up/Reporting
    Payroll Coordination
    Relocation Cost Estimates
    Departure Services
    Travel Services
    Spouse/Partner Career Assistance
    Robust Management Reporting

    --International services--
    Policy Counseling/Employee Support
    Pre-Assignment Counseling
    Ongoing Assignment Administration
    Home Marketing/Sales Assistance
    Temporary Housing
    Destination Services (Local Transportation, Area Tour, House Hunting, Settling-In Services, And School Search)
    Tenancy Initiation and Management
    Household Goods Moving and Storage
    Household Goods Insurance
    Candidate Assessment
    Intercultural Training
    Language Training
    Visa/Immigration Services
    Expense Administration
    Tax Gross-up/Reporting
    Compensation Administration (Cost Projections, Balance Sheets, Letters Of Assignment, Compensation Accumulation And Reporting, Certificates Of Coverage, Host Housing Calculations/Allowance, Payroll Instruction Of Allowances)
    Property Management
    Travel Services
    Spouse/Partner Career Assistance
    Personal Banking Services
    Departure Assistance
    Repatriation Assistance

    --Consulting Services-- 
    Candidate Assessment Tool
    Pre-Decision Counseling
    Policy Assessments and Policy Assessment Workshops
    Benchmark Analysis (Including Industry- and Competitor-Specific)
    Policy Design and Development
    Group Move/Merger & Acquisition Planning
    Special Projects/Research
    Location Information/Environmental Scans
    Pulse Surveys
    Client Bulletins
    Client Advisory Board (Three-Day Workshop)

    Business Details

    This is a multi-location business.

    Find a Location

    Aires has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Aires

        6 Penn Center West Ste 200 Pittsburgh, PA 15276-0119

        BBB Accredited Business
      • Aires

        13105 Northwest Fwy Ste 1110 Houston, TX 77040-6320

      • Aires

        44 Shelter Rock Rd Danbury, CT 06810-7000

      • Aires

        2260 S Xanadu Way Ste 300 Aurora, CO 80014-6510

      • Aires

        15660 Dallas Pkwy Ste 1150 Dallas, TX 75248-6696

      Location of This Business
      6 Penn Center West Ste 200, Pittsburgh, PA 15276-0119
      BBB File Opened:
      10/13/1993
      Years in Business:
      43
      Business Started:
      4/1/1981
      Accredited Since:
      11/17/1993
      Type of Entity:
      Corporation
      Alternate Business Name
      • American International Relocation Solutions LLC
      • American International Forwarding Inc
      Business Management
      • Ms. Laura May Carmack, Manager of Quality Assurance
      Contact Information

      Principal

      • Ms. Laura May Carmack, Manager of Quality Assurance

      Customer Contact

      • Ms. Laura May Carmack, Manager of Quality Assurance
      Additional Contact Information

      Fax Numbers

      • (412) 788-0245
        Primary Fax

      Phone Numbers

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Keron G

      1 star

      09/01/2023

      Working with Aires has been a nightmare. I was forced to utilize their service as they are contracted through my employer. The policy consultant who is/was responsible for my account is TERRIBLE at communicating. The baseline of her job is to communicate with her clients, and ensure a smooth transition. Aires claim to be world class in providing service, however I disagree as simple things such as communicating with their clients seem to be a difficult task for their staff. The mobility rep, ****, that I worked with was wonderful, and she was very helpful. Even went out of her way at times, however I'm unable to understand how the Policy consultant represents them in such opposite manner. Emails returned 4-5 days later, and phone calls were never returned. If she did return my call no messages were left to convey her intent, or that it was even her. This is a poor way of doing business, and I am not inclined to recommend Aires. I submitted documents to them MULTIPLE times, but somehow they kept getting "misplaced" by the policy consultant, and I will receive emails a week later asking for the same documentation I submitted the prior week. In my honest and humble opinion business correspondence should be followed through within 24-48 hours especially when we are dealing with financial matters. I've heard/read many complaints about the same issues from other Aires clients on other boards, but I refused to believe an organization could operate under those circumstances. I was wrong, and absolutely regret my relocation due to what has occurred over the past couple of months.

      Aires Response

      09/26/2023

      Thank you for bringing these concerns to our attention so that we may improve our services. Please accept our apology for the communication gap while your Policy Consultant was not available. Proper back up and support has been installed and we have used your feedback to implement improvements to our service communication.Aires provides relocation benefits to the customers employer. As their relocation partner, the customer is initiated into our services and we proceed to counsel them throughout their relocation on their benefits. The customer receives a consultation call, a written copy of the relocation benefits authorized by their employer, and a follow up email after the consultation call. Here is the timeline of documented events that led up to the customers BBB review:6/21/23 Aires Policy Consultant reached out made our Initial consultation with the customer 6/22: ********************** missed a call from the customer. ********************** should have called back the same day, but did resolve transferees question by email over the weekend (6/25)6/26: Email from the customer about booking house-hunting trip through Concur .6/26: Aires Policy Consultant replied to the customer with necessary information which customer thanked for the clarification 6/28: Aires missed a call from the customer 6/28: The customer emailed ********************** following up on the missed call with a question 6/28: Aires replied to the email from the customer 7/9: (Sunday) ********************** received an email from the customer requesting a call to discuss submitting the receipts for the house hunting trip. Our offices are not open on Sundays, and the Aires Policy Consultant followed up with the customer on Monday.7/10: On Monday, ********************** replied to the customer, offering available call times to connect with the customer and also provided the (Renter expense matrix) document with answers to customers questions 7/11: The customer emailed ********************** to cancel the need for a scheduled call, stating the document received answered the questions.7/16: The customer submitted their expense form to ********************** 7/************************* Expense Auditor advised the Policy Consultant that additional documentation was needed to process expense in accordance with the customers employers relocation policy terms 7/28: The Policy Consultant emailed the customer that additional documentation was needed. The Policy Consultant should have been faster on relaying this request to the customer. Too much time passed. 7/28: The customer emailed ********************** the requested documents.8/6: The Policy Consultant emailed the documents to the expense auditor on 7/28 that was originally requested on 7/20. Expense auditor notified Counselor on 8/7 that documentation provided was not correct. This should have been a much faster turnaround from the Policy Consultant.8/8: Aires emailed the customer to advise the document was not sufficient per their employers requirements and requested the correct documentation 8/8: The customer emailed one of the 2 documents needed 8/15 The customer submitted a new expense report for additional items 8/17: Aires followed up with customer to advise another document was still needed, referring to the original request on 7/28 8/17: Aires missed a call from the customer (Thursday) this message was not returned timely by Aires 8/21: The customer provided the remaining documentation needed and Aires spoke with customer to confirm that the documents provided were acceptable.8/30 Aires advised the transferee that we are unable to process the additional expenses due to limitations of the policy benefits and total costs put in place by their employer. The Policy Consultant in this case was not as responsive as Aires expects their team to be. Aires Policy Consultant failed to provide the additional contact information for others at Aires that can assist customers when the assigned Policy Consultant is not available. This has been corrected by including additional levels of contact information in our email signatures and we also by provide each customer with a contact sheet. Additional internal training has been performed to address this customers concerns.Thank you for the opportunity to improve our communication.

      Local BBB

      Better Business Bureau of Western Pennsylvania

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