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This business is not BBB accredited.

Lifelock, Inc.

Phone: (480) 682-5100 Fax: (480) 682-5101 View Additional Phone Numbers 60 E Rio Salado Pkwy Fl 4, Tempe, AZ 85281 View Additional Email Addresses http://www.lifelock.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Lifelock, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 129 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

129 complaints closed with BBB in last 3 years | 62 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 30
Billing/Collection Issues 38
Delivery Issues 3
Guarantee/Warranty Issues 2
Problems with Product/Service 56
Total Closed Complaints 129

Customer Reviews Summary Read customer reviews

61 Customer Reviews on Lifelock, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 3
Negative Experience 56
Total Customer Reviews 61

Additional Information

BBB file opened: April 27, 2005 Business started: 06/06/2002 in AZ Business started locally: 06/06/2002 Business incorporated 04/11/2005 in AZ
Type of Entity


Business Management
Mr. Todd Davis, Executive Vice Chairman Jeremy Garcia, Director Mr. Michael Hargis Sr., Vice President, Member Services & Operations Hilary Schneider, President
Contact Information
Principal: Mr. Todd Davis, Executive Vice Chairman
Customer Contact: Jeremy Garcia, Director
Principal: Denise Suggs, Complaint Handler
Business Category

Identity Theft Protection & Prevention Services

Customer Review Rating plus BBB Rating Summary

Lifelock, Inc. has received 3.31 out of 5 stars based on 61 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.