Business ProfileforOneGuard Home Warranties

My tenant told me the (13 year old) water heater is leaking on Mon (09/02), I called OneGuard. The 1st contractor assigned was no show so it was re-assigned to Stellar Home Services on 09/03. A tech (*******) went to my rental property and told me over the phone that the water heater has to be replaced, itll be covered by my warranty and they are going to come the next day (09/04) to install the new water heater. He didnt mention anything about high water pressure during the whole conversation. To confirm the installation next day, i called ****, the owner of Stellar Home Warranty. I was shocked to learn that they were not going to come to install the water heater because OneGuard had denied the coverage due to high water pressure. I called OneGuard on 09/04 and asked the representative what is the reason to deny the coverage for water heater. I was told that the denial was based on the diagnosis given by Stellar tech ******* who said the leaking of the (13 year old) water heater is due to high water pressure, not normal wear and tear. I called ****/******* immediately and ask him what is the evidence they have to claim that the 13 year old water heater leak is caused by high water pressure and therefore not normal wear and tear. He insisted that they (*******/Stellar) never told OneGuard that the leak of the water heater is caused by high water pressure. I then called OneGuard again and told the representative that ******* denied reporting to OneGuard that the leak of water heater was caused by high water pressure. The representative insisted that Stellar did make such diagnosis but unable to have a 3 way conference call with ****. The water is still leaking from the water heater 60 hours after I had filed a claim. My request to get a copy of Stellars diagnostic report was rejected by both OneGuard and Stellar. Now I have no choice but to pay a plumber to replace the water heater despite Ive been paying > 3 years for water heater coverage to OneGuard!