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BBB Accredited Business since

A1 Garage Door Service

Phone: (480) 898-3667 Fax: (480) 898-4933 View Additional Phone Numbers 2125 E. 5th Street #101, Tempe, AZ 85281 View Additional Email Addresses http://www.phoenixazgaragedoorrepair.com/ View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We service all brands of garage door openers and doors 24 hours a day, 7 days a week.  Estimates are available.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that A1 Garage Door Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for A1 Garage Door Service include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 3
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

18 Customer Reviews on A1 Garage Door Service
Customer Experience Total Customer Reviews
Positive Experience 12
Neutral Experience 3
Negative Experience 3
Total Customer Reviews 18

Additional Information

BBB file opened: March 22, 2010 Business started: 03/07/2007 in AZ Business started locally: 03/07/2007 Business incorporated 03/02/2010 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors
1700 W. Washington Street #105, Phoenix AZ 85007
http://www.azroc.gov
Phone Number: 602.542.1525
Fax Number: 602.542.1599

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Thomas A. Mello II, Member
Contact Information
Principal: Mr. Thomas A. Mello II, Member
Business Category

Garage Doors & Openers Door & Gate Operating Devices Door Closers & Checks Door Frames Garage Door Repair OVERHEAD GARAGE DOORS Door Closers & Checks - Repairing Doors - Repair

Products & Services

A1 Garage Door Service sells the following brand(s): We repair/replace ALL makes and models or garage doors and garage door components.

Method(s) of Payment
All Major credit cards and checks are excepted forms of payment.
Alternate Business Names
A1 AAA Garage Door Service A1 Garage Door Service, LLC Garage Door Nation

Customer Review Rating plus BBB Rating Summary

A1 Garage Door Service has received 4.85 out of 5 stars based on 18 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.