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BBB Business Review

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BBB Accredited Business since

Mathis Brothers Furniture

Phone: (405) 943-3434 Fax: (405) 951-1211 View Additional Phone Numbers 3434 West Reno, Oklahoma City, OK 73107 http://www.mathisbrothers.com/


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mathis Brothers Furniture meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mathis Brothers Furniture include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 46 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

46 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 3
Delivery Issues 2
Guarantee/Warranty Issues 10
Problems with Product/Service 27
Total Closed Complaints 46

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Mathis Brothers Furniture
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 7

Additional Information

BBB file opened: July 13, 1960 Business started: 01/01/1960 Business started locally: 01/01/1960
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Rick Stephenson, Director of Customer Relations BBB File Mr. Bill Mathis, Owner/Partner Mr. Shad Riley, Customer Service Manager
Contact Information
Principal: Mr. Rick Stephenson, Director of Customer Relations
Business Category

Furniture - Retail

Refund and Exchange Policy
Mathis Brothers Warranty

Warranty Information-Mathis Brothers understands the importance of your furniture investment and is committed to insuring its longevity. As part of that commitment, we offer the following warranted coverage's against specific manufacture defects that may occur on upholstered or wood products within a one year period. In addition, we also provide aftercare services to safeguard your furniture's permanence for years of enjoyment by choosing from one of our Furniture Protection Plans available at time of purchase found at Furniture Protection Plan.

Warranty Coverage
UPHOLSTERED FURNITURE-If any of the following defects appear within a one year period, Mathis Brothers will make in-shop repairs as indicated.
1)Repair any seam that has come unsown or has thread breakage.
2)Replace any foam in cushion that has crumbled or lost its resiliency.
3)Restore any buttons that defective or have come off. In addition, repair any framework that is broken, separated, or pulled loose and repair or replaced any spring that is broken or pulled loose within a three (3) year period.

Bedroom, Dining Room, Occasional Tables, & Dinette Furniture-In-shop repairs will be made to correct any defects in workmanship or materials (excluding finishes) appearing within the first year after purchase.

Mattresses & Foundations-Mathis Brothers will provide service in accordance with all manufacturer's warranties which apply to matched sets only. The adjustable base is non-returnable and does not have a tryout period.

Electronics-Exchanges against manufacture defects will be accepted up to 14 days after purchase.

Warranty Exclusions-Please note this warranty is not applicable towards wear, shrinkage, tearing or fading on upholstered fabrics. Mathis Brothers assumes no responsibility for the replacement of fabric on furniture. This warranty does not apply to merchandise marked "repossessed" or "as-is" and does not cover defects caused by customer abuse of negligence. Finally, this warranty is in lieu of any other warranty, expressed or implied, including warranties or particular purpose and merchantability. For further information please visit Customer Service.
Service Area
Mathis Brothers Delivers Nationwide!
Alternate Business Names
Mathis Brothers Mathis Brothers Furniture Company, Inc.
Products & Services

Living Room Furniture, sofas, motion living furniture, loveseats, rockers, recliners, wall savers, chairs, fabric chairs, leather chairs, ottomans, occasional tables, dining room furniture, dining room sets, dining tables, tables, dining chairs, chin

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.