BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Mathis Brothers Furniture meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mathis Brothers Furniture include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 46 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||27|
|Total Closed Complaints||46|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Rick Stephenson, Director of Customer Relations BBB File Mr. Bill Mathis, Owner/Partner Mr. Shad Riley, Customer Service Manager
Furniture - Retail
Refund and Exchange PolicyMathis Brothers Warranty
Warranty Information-Mathis Brothers understands the importance of your furniture investment and is committed to insuring its longevity. As part of that commitment, we offer the following warranted coverage's against specific manufacture defects that may occur on upholstered or wood products within a one year period. In addition, we also provide aftercare services to safeguard your furniture's permanence for years of enjoyment by choosing from one of our Furniture Protection Plans available at time of purchase found at Furniture Protection Plan.
UPHOLSTERED FURNITURE-If any of the following defects appear within a one year period, Mathis Brothers will make in-shop repairs as indicated.
1)Repair any seam that has come unsown or has thread breakage.
2)Replace any foam in cushion that has crumbled or lost its resiliency.
3)Restore any buttons that defective or have come off. In addition, repair any framework that is broken, separated, or pulled loose and repair or replaced any spring that is broken or pulled loose within a three (3) year period.
Bedroom, Dining Room, Occasional Tables, & Dinette Furniture-In-shop repairs will be made to correct any defects in workmanship or materials (excluding finishes) appearing within the first year after purchase.
Mattresses & Foundations-Mathis Brothers will provide service in accordance with all manufacturer's warranties which apply to matched sets only. The adjustable base is non-returnable and does not have a tryout period.
Electronics-Exchanges against manufacture defects will be accepted up to 14 days after purchase.
Warranty Exclusions-Please note this warranty is not applicable towards wear, shrinkage, tearing or fading on upholstered fabrics. Mathis Brothers assumes no responsibility for the replacement of fabric on furniture. This warranty does not apply to merchandise marked "repossessed" or "as-is" and does not cover defects caused by customer abuse of negligence. Finally, this warranty is in lieu of any other warranty, expressed or implied, including warranties or particular purpose and merchantability. For further information please visit Customer Service.
Service AreaMathis Brothers Delivers Nationwide!
Alternate Business NamesMathis Brothers Mathis Brothers Furniture Company, Inc.
Products & Services
Living Room Furniture, sofas, motion living furniture, loveseats, rockers, recliners, wall savers, chairs, fabric chairs, leather chairs, ottomans, occasional tables, dining room furniture, dining room sets, dining tables, tables, dining chairs, chin