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This business is not BBB accredited.


Find a Location

Phone: (425) 882-8080 View Additional Phone Numbers 1 Microsoft Way, Redmond, WA 98052 http://www.microsoft.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers sales information, software, and product support.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Microsoft include:

  • Length of time business has taken to respond to complaint(s)

Customer Complaints Summary Read complaint details

4072 complaints closed with BBB in last 3 years | 2356 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 236
Billing/Collection Issues 564
Delivery Issues 93
Guarantee/Warranty Issues 175
Problems with Product/Service 3004
Total Closed Complaints 4072

Customer Reviews Summary Read customer reviews

155 Customer Reviews on Microsoft
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 4
Negative Experience 150
Total Customer Reviews 155

Additional Information

BBB file opened: November 01, 1987 Business started: 07/01/1981 in WA Business started locally: 07/01/1981
Type of Entity


Ticker Symbol


Business Management
Mr. Keith Dolliver, President
Contact Information
Principal: Mr. Keith Dolliver, President
Business Category

Computer Software Publishers & Developers Computers Hardware, Software & Services

Alternate Business Names
Bing Hotmail M S N Microsoft Corporation MSN Skype XBox Zune

Customer Review Rating plus BBB Rating Summary

Microsoft has received 3.48 out of 5 stars based on 155 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.