BBB Business Review

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BBB Accredited Business since 01/23/2006

Gulf Power Company

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Phone: (850) 969-3111Fax: (850) 444-5123View Additional Phone Numbers1 Energy Pl, PensacolaFL 32520-0732 Send email to Gulf Power CompanyView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 01/23/2006

BBB has determined that Gulf Power Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Gulf Power Company's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 18 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

18 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues12
Problems with Product / Service5
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Gulf Power Company

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 03/23/1990Business started: 01/01/1923
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Corporation

Incorporated: August 1925, FL

Contact Information
Principal: Mr. Stan Connally (CEO)Customer Contact: Mr. Gary Sammons (District Manager)Mr Ron Grissom (Customer Service Manager)Ms. Melinda Shirley (Customer Service Center Manage)Ms. Sandra Sims (Manager of Public Affairs)Mr Ted Spangenberg Mr. Ed Taylor (Public Affairs Manager)Ms. Pamela Wiggins (Administrative Assistant)Mr. J.T. Young (District Manager)
Business Category

Electric Companies

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.