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Complaint Details
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Initial Complaint
08/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Our electric meter broke. FPL replaced the meter over a week ago on August 9, 2023. However, the new meter still have not been added to our account #***********. FPL continues to estimate our electric usage. Our new FPL Meter Number is *******.
Business response
08/28/2023
Please note that FPL's records are confidential, and the customer's account may only be discussed with the customer of record. However, please accept this as confirmation that FPL received the customer’s complaint. The customer’s concerns have been addressed and the issue has been resolved to the customer's satisfaction.Customer response
09/06/2023
For security and confidentiality reasons, please remove my account number and meter number mentioned twice in my original complaint. This info was inadvertently added without the knowledge it would become public information.Initial Complaint
03/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This is the second time this year that a small number of residents are affected for long period of time. Today, again since 223p this afternoon and now is 818p and no expected time. It is ridiculous when you see the majority of the neighbors with lights on and our side of the street of. We are looking for a resolutionBusiness response
03/30/2022
Please note that FPL's records are confidential and the customer's account may only be discussed with the customer of record. However, please accept this as confirmation that FPL received Mr. Barboza’s complaint on March 16, 2022. The customer’s concerns have been addressed and the issue has been resolved to the customer's satisfaction.Customer response
04/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
12/06/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
FPL POLE LINE WORKERS DAMAGED MY SPRINKLER SYSTEM AND LEFT MY LAWN A MESS .THEY DUG UP MY LAWN AND DIDN'T REPLACE AND THEY DAMAGE MY DRIVEWAY WITH THERE MACINERY EQUIPMENT.Business response
12/29/2021
Business Response /* (1000, 13, 2021/12/28) */ Please note that FPL's records are confidential and the customer's account may only be discussed with the customer of record. However, please accept this as confirmation that FPL received Mr. ****'s complaint on December 22, 2021. At this time, the customer's concerns have been addressed and FPL is actively working with the customer to satisfactorily resolve the matter. Consumer Response /* (2000, 16, 2021/12/29) */ The matter was resolved on December 27,2021. Thank you very much.Initial Complaint
12/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
FPL transferred a balance from my ex-boyfriend's account to my account because it's the same address. They are stating that because I have my vehicle registered to this address during the time the bill was his in name, that I am responsible for the amount due. I didn't have service in my name until in August. I keep my account in good standing and it's not lawful for the old balance to be transferred to me because he isn't paying. The amount is $377.26. I have contacted FPL and they tell me no supervisors can assist. I have reached out to their Final Bill Department who has not gotten back to me. I have asked for a complaint fraud department and they tell me it's the same department as the final bill.Business response
01/14/2022
Business Response /* (1000, 10, 2021/12/30) */ Please note that FPL's records are confidential and the customer's account may only be discussed with the customer of record. However, please accept this as confirmation that FPL received Ms. *****'s complaint on December 20, 2021 and the issue has been addressed with the customer to reach a resolution. Consumer Response /* (3000, 12, 2022/01/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The resolution FPL provided is that the amount will be transferred to my account. I have asked multiple times now for FPL's written terms on this policy but it has yet to be provided. Business Response /* (4000, 14, 2022/01/10) */ At this time, it appears that the customer's concern has been addressed, and the issue has been resolved to the customer's satisfaction. Consumer Response /* (2000, 16, 2022/01/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) FPL took the balance off my account since it was not mine to begin with. The issue has been resolved. Thank you.Initial Complaint
11/22/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I just recently opened an account on 11-12- 21 for an new one bedroom apartment I was told my deposit then an account popped up I don't recognize and I have been fighting this account for the last 6 and a half years was put on credit have been disputing for years bits not mine identity was stolen in 2014 I have a freeze on my credit accounts also then looked up account number it said close paid in full and to my knowledge was sent collections years ago I never opened said account I just battled covid19 and pneumonia in August still dealing with oxygen deprivation and health issues I want this cleared the account balance was transferred to my new account I'm on SSI I am sick and disabled and need this fixed quickly please I never said account was mine never agreed to no extension or nothing they trying to collect money at any means nessary don't care who it hurt I need helpBusiness response
12/28/2021
Business Response /* (1000, 7, 2021/12/03) */ Please note that FPL's records are confidential and the customer's account may only be discussed with the customer of record. However, please accept this as confirmation that FPL did receive Ms. *******'s complaint on November 23, 2021. At this time, FPL is addressing the matter with the customer until a resolution is reached. Consumer Response /* (3000, 9, 2021/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are still trying to reach an resolution none has happened yet we keep missing each other calls hopefully we can come to some kind of agreement soon I just want help with this matter I'm to sick to and disabled to keep going through this I'm on a fixed income and can't afford my electric shut off Business Response /* (4000, 13, 2021/12/21) */ At this time, FPL has re-contacted the customer and addressed their concern. FPL is actively working with the customer to satisfactorily resolve the matter. Consumer Response /* (4200, 15, 2021/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are working to resolve this matter someone has reached out to me and us working with me to help get this resolved hopefully soon because I need help with this matter soonInitial Complaint
11/15/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
see attachmentBusiness response
11/30/2021
Business Response /* (1000, 6, 2021/11/17) */ Please note that FPL's records are confidential and the customer's account may only be discussed with the customer of record. However, please accept this as confirmation that FPL received Ms. ****'s complaint on November 15, 2021. At this time, the customer's concerns have been addressed and FPL is actively working with the customer to satisfactorily resolve the matter. Consumer Response /* (2000, 13, 2021/11/30) */ Ms **** has confirmed that FPL has resolved her concerns and she is very pleased with the resolution.Initial Complaint
11/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have reach out to FPL on multiple occasions to request to speak to an Operations manager in order to get the service line assessed and turn on. I have call several times and keep being told I will hear from someone in 3 business days. I have yet to hear from anyone from FPL and anytime I need to call back to follow up it take 10 minutes to get through the automated answering machine and talking to a human. Still at this point I have yet to receive any calls from FPL to address my issue.Business response
12/15/2021
Business Response /* (1000, 5, 2021/11/22) */ Please note that FPL's records are confidential and the customer's account may only be discussed with the customer of record. However, please accept this as confirmation that FPL received Mr. ****' complaint on November 12, 2021. The customer's concerns have been addressed and the issue has been resolved to the customer's satisfaction.Initial Complaint
11/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
FPL has installed terribly bright LED streetlights in our neighborhood. They are so bright that my shades don't block the light. We have asked numerous times for shades to be installed and received no help. They actually closed the complaint without even reaching out to us. This is a simple fix the company is to lazy to accomplish. FPL should not be putting so much unnecessary light pollution out either. It is bad for the environment!Business response
11/10/2021
Business Response /* (1000, 5, 2021/11/09) */ Please note that FPL's records are confidential and the customer's account *** only be discussed with the customer of record. However, please accept this as confirmation that FPL received Mr. *******'s complaint on November 8, 2021. The customer's concerns have been addressed and the issue has been resolved to the customer's satisfaction. Consumer Response /* (2000, 7, 2021/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) They came out a fixed the problem immediately after I filed the complaint. I wish they responded this fast to the original complaint.Initial Complaint
10/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
FPL came through my neighborhood and BUTCHERED my tree leaving it so unbalanced as to be a threat to my house. I have contacted them as well as the contractor that does the tree trimming and they refuse to address the situation.Business response
12/08/2021
Business Response /* (1000, 5, 2021/10/26) */ Please note that FPL's records are confidential and the customer's account may only be discussed with the customer of record. However, please accept this as confirmation that FPL received Ms. Carrese's complaint on October 18, 2021 and the customer does not agree with FPL's resolution. Consumer Response /* (3000, 7, 2021/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are mixed signals about FPL's response. A second FPL supervisor came out 10/25 and I signed an "FPL TREE WORK AUTHORIZATION FORM" because I agreed to have the tree cut down because it couldn't be cut to balance it. Business Response /* (4000, 9, 2021/11/03) */ At this time, it appears that the customer's concern has been addressed, and the issue has been resolved to the customer's satisfaction. Consumer Response /* (2000, 11, 2021/11/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you to FPL and ESPECIALLY their subcontractor ******** for resolving this matter. They removed the tree and the debris and provided guidance on what type of plant to replace it with so I am never in this situation again. Thanks you!Initial Complaint
10/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I just recently opened a account on 08/26/2021 with them because I moved into a 1 bedroom apt and I had to put lights in my name fpl added a account that I never opened to my account and has my light bill sky high I called them as soon as I recognize the issue they claimed they was investigating it and was gonna remove it and they added it to my account they turnt off my power and my ps5 doesn't even cut on anymore that was a very expensive gaming system my tv glitches from when they disconnected my service all my food had spoiled in my fridge and freezer I don't work I can't I'm disabled I was involved in a very bad accident on my motorcycle in April of this year where I substained a lot of life threatening injuries I broke my wrist my shoulder bust my head open I have asthma and I take multiple medications I was in the heat I'm alone out here no parents or help now I have a final notice for a account that I never opened my identity was stolen I told them this please somebody help meBusiness response
11/04/2021
Business Response /* (1000, 6, 2021/10/20) */ Please note that FPL's records are confidential and the customer's account may only be discussed with the customer of record. However, please accept this as confirmation that FPL received Mr. *****'s complaint on October 11, 2021. The customer's concerns have been addressed and FPL is working with the customer to ensure a satisfactory resolution.
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Get a QuoteCustomer Complaints Summary
941 total complaints in the last 3 years.
418 complaints closed in the last 12 months.