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BBB Business Review

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Description

PeopleFinders is an e-commerce business that provides data culled from current and historical public records.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Peoplefinders.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Peoplefinders.com include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 597 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

597 complaints closed with BBB in last 3 years | 155 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 137
Billing/Collection Issues 239
Delivery Issues 13
Guarantee/Warranty Issues 3
Problems with Product/Service 205
Total Closed Complaints 597

Customer Reviews Summary Read customer reviews

1 Customer Review on Peoplefinders.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: September 29, 2004 Business started: 05/01/2000 Business started locally: 05/01/2000 Business incorporated: 03/29/2000 in CA
Type of Entity

Corporation

Business Management
Mr. Robert Miller, Owner Mr. Bryce Lane, President & COO
Contact Information
Principal: Mr. Robert Miller, Owner
Business Category

Searchers of Records Internet Services

Refund and Exchange Policy
Most of the products on the Site come with a limited guarantee; this means that if your search does not return any results, we may provide you with another search, at no additional cost to you, but will not refund your purchase (please see below section "Refunds"). You acknowledge that the service is provided "as is." You are paying for us to conduct a search on your behalf, not to return any particular result. Information is often obtained by third parties and the accuracy of the information cannot be guaranteed.

Fees for our services are listed on the Site. Unless we indicate otherwise, all fees and charges are final, with no refunds. If you do not notify us that you want to cancel your subscription, the then-applicable monthly or annual fee for your subscription will be billed automatically to the credit card you designated during the registration process. By purchasing our services, you agree to pay with a valid credit card and certify that you are an authorized user of the credit card. To protect our customers from credit card fraud, we may work with law enforcement agencies to address issues by sharing information such as credit card numbers, email addresses, IP addresses, etc. We reserve the right to suspend services for individuals suspected of fraudulent credit card activity. You are responsible, and must pay for, all purchases of the services made by individuals using your account. If you suspect that unauthorized use of your account is occurring, you must notify us immediately.


d. Fees, Refunds & Fraud

Fees for our services are listed on the Site. Unless we indicate otherwise, all fees and charges are final, with no refunds. If you do not notify us that you want to cancel your subscription, the then-applicable monthly or annual fee for your subscription will be billed automatically to the credit card you designated during the registration process (see "Termination, Free Trial", below). By purchasing our services, you agree to pay with a valid credit card and certify that you are an authorized user of the credit card. To protect our customers from credit card fraud, we may work with law enforcement agencies to address issues by sharing information such as credit card numbers, email addresses, IP addresses, etc. We reserve the right to suspend services for individuals suspected of fraudulent credit card activity. You are responsible, and must pay for, all purchases of the services made by individuals using your account. If you suspect that unauthorized use of your account is occurring, you must notify us immediately.

You agree to pay all amounts due upon our demand. In the event we have to collect unpaid amounts you owe us, you will be liable for all collection costs, including attorneys' and collection agency fees.

Service Area
United States
Alternate Business Names
Confi-Chek, Inc.
Products & Services

People Search
Background Check
Reverse Phone Lookup
Reverse Address Lookup
Email Search
Social Profile Search
Criminal Records
Registered Offender Finder
Business Ownership Reports
Public Records Reports

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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