Business ProfileforFanatics Retail Group

This is the wosrt online company online for buying! They do not care a thing about their customers and their name means NOTHING! If they made a good product they would back it. But they have 2 ways of doing business with them. You can order directly from their website, and way overpay, or you can order from a 3rd party seller, in which case Fanatics will NOT assist you in any way. Fanatics has the worst customer service around and the worst policies on purchases, which is simply because their name means nothing, its garbage, i mean hey if they dont even back their own company, how do they expect anyone else to? I have tried to get assistance from them on 3 occasions and all 3 times they were useless. i made purchase through ***** one through ******* online and a 3rd time through a department store in the mall. I mean their items are all over the place, and to not assist a customer that has a receipt less than a week old, simply because customer didnt buy directly from them, that is ridiculous. in fact, listen to this example, it will blow you way. i purchased item from store. The price was $20 less than what Fanatics charges on their site. The item was missing a part that cost $5. Rather than just mail that to me, the cust serv moron suggested to me to drive all the way back to store where purchase made, stand in line, return item, drive all the way home, then get online, find item on Fanatics website, place order and wait a week for it to arrive. Thats not only time consuming, it would cost $20 more for the same item, so i just swung by other store and paid the $5 to buy missing item; I still saved $15 NOT using their site! Something to think about! I have compared them selling the same item as ************ and no one else behaves that way. I am not even sure how good their clothing items are, because from what I saw they were NOT that impressive. They seemed thin, flimsy, nothing special, way far from being good enough to have such a poor cust serv department!

Hello ****,

I appreciate you providing the details of your experience, and I sincerely apologize for the inconveniences related to your item. Your feedback is imperative to our team, as we strive to provide the best service possible. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the shopping experience for our Fans