Complaints

This profile includes complaints for Fanatics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Fanatics, Inc. has 170 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Fanatics, Inc.

  7215 Financial Way Jacksonville, FL 32256-6853

  
• 

  Fanatics Retail Group Fulfillment, Inc

  4490 Nexus Way Las Vegas, NV 89115-1845

• 

  St Louis Baseball Team Store

  710 Clark St Saint Louis, MO 63102-1727

• 

  TeamStore.com

  P.O. Box 489 Melbourne, FL 32901

• 

  TeamStore.com

  PO Box 100 Melbourne, FL 32902-0100

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This order came defective. The logo is printed crooked and off center. This is now the third time I've had trouble with Fanatics ordering this item. The first time was because their XL did not match with their sizing details, so I had to return the XL because it was way too big.
  
  Then when I ordered a large, I waited for weeks, only for them to tell me it was "lost in the mail." Then I asked for a free replacement with express shipping, which they did, but then they sent me a misprinted product.
  
  I contacted a Fanatics rep to ask for another replacement shipment and they first told me yes, then told me no because their manager put my account under review for "suspicious activity." The gall for them to do this when I've been dealing with customer service issues with them for months is unbelievable and one of the most appalling customer service experiences I've ever had with any company.
  
  Then when I asked to be transferred to their manager, whom had been in contact with the rep chatting with me, I was told they were unavailable and I could only wait for them to call me back within an hour. What's more, the rep often came across as sarcastic or mocking.
  
  I demand a full refund or a free replacement shipment with express shipping, and without the requirement to return the original defective product. They have already wasted enough of my time, it's the least they could do is save me this trouble. And I don't live near a post office, which I've explained to them multiple times.

  Customer Answer

  Date: 07/29/2025

  This has been resolved. I am still very unhappy with the business' conduct, as they acted bizarrely and were antagonistic and almost threatening, but in terms of the product in question, this is resolved.

• Initial Complaint

  Date:07/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from Fanatics friday, 18 July 2025. Item was to be delivered to my home outside Atlanta on 21 July. Item shipped from Jacksonville same day. Came to Atlanta where it should have departed to my town. Instead, it went to Memphis, then Birmingham, and BACK to Atlanta AGAIN, where it would then make its way to Arizona and then to who knows where else. I have reached out to UPS who could not help me nor let me file a claim since it was "in transit" to another wrong destination. I have also reached out to Fanatics twice and gotten in touch with an "agent" both times. And both times, when I would elaborate on what my issue is, they said they would place me on a brief hold, both of which were well over an hour and counting. No help was rendered. I tried to have Fanatics escalate with UPS, to no avail. This is ridiculous. This will be the first and LAST time that I ever order from Fanatics if this is how they choose to address issues. I am sick of the corporate runaround them and UPS is giving me. They had no issue processing my payment but it seems like it's like pulling teeth to even get some sort of support for a product that no one can seem to locate THAT FANATICS ALREADY TOOK MY MONEY FOR.

  Business Response

  Date: 07/28/2025

  Dear BBB of North Florida and ******* ******,
   
  Thank you for bringing this matter to our attention, and we sincerely appreciate the opportunity to address the concerns raised by the consumer regarding an unusual shipping route and subpar customer service.
   
  Upon thorough review of the complaint, we evaluated the contacts from previous customer service representatives to ensure future contacts are being handled in a positive manner. We also refunded a portion of the order total due to the inconvenience of the shipping mishap.
   
  To rectify this issue, we have taken the following steps: We apologized for the experience and provided a refund. They were asked to please allow the 2-7 business days for the refund to reflect.
   
  We understand the importance of feedback, and we are committed to continuously improving our services. We believe that the issue has been fully resolved, and we hope to regain the consumer’s trust and continue serving them in the future. If there are any further concerns or additional assistance needed, please do not hesitate to reach out to us.
   
  Sincerely,
  ******
  Fan Relations
  Fanatics

  Customer Answer

  Date: 07/29/2025

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  I am just dissatisfied overall with the trouble I had to go through to get any sort of assistance. It took me having to file a complaint with the BBB to get anywhere and I believe that I need to leave my complaint as-is so that future patrons will see that they're not alone, should they have the same issues as I have.

  
  

  Regards,

  
  

  ******* ******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 07/30/2025

  Dear BBB of North Florida and ******* ******,
  
  We appreciate the consumer’s ongoing engagement in the resolution process, and we regret to hear that the consumer remains dissatisfied with the outcome provided.
  
  After careful consideration and review of the request for a dispute, we regret to inform the consumer that this request cannot be fulfilled because the package was delivered.
  
  However, we have provided a partial refund for the inconvenience, provided the consumer with a discount code for a future purchase, and raised the concerns about the customer service received to the appropriate parties. We believe that this solution addresses the concerns raised and represents a fair resolution given the circumstances.
  
  We understand the importance of customer satisfaction and strive to resolve all issues to the best of our ability. While we regret any inconvenience caused, we feel that we have taken appropriate steps to address the consumer’s concerns.
  
  Sincerely,
  
  ******
  
  Fan Relations
  
  Fanatics

  Customer Answer

  Date: 07/31/2025

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  I am still dissatisfied with my overall experience. My package was also delivered to the wrong house, with a neighbor having to bring it to me. I am still unhappy. But I believe my initial complaint should remain. I don't like that big businesses think that they can just have people retract complaints just by bribing them with a cheap little discount to cover up for their bad customer service. They don't care about us, they just care about making themselves look good. ****** has been well. The organization as a whole I am still unhappy with.

  
  

  Regards,

  
  

  ******* ******

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my account has been mistakenly locked by the system, resulting in the inability to use associated platform accounts (including Fanatics, Kitbag, etc.) along with the bound address and credit card. Since October 2024, my family and I have repeatedly called your US account security center *************), but the issue remains unresolved. Therefore, I am writing to your team for assistance as per customer service guidance.
  
  As a loyal customer for five years with over several dozen purchases, I speculate that this account lock may have been triggered by recent orders activating fraud detection mechanisms. All orders are for personal use by myself and my family, in compliance with platform terms.
  
  I kindly request your team to review the account status and restore access as soon as possible.I look forward to your professional solution.

  Business Response

  Date: 07/29/2025

  Dear BBB of North Florida and ********** ****,
  
  Thank you for bringing this matter to our attention, and we sincerely appreciate the opportunity to address the concerns raised by the consumer regarding their account being suspended.
  
  We thoroughly examined the account and brought up the customer's concerns about the reason behind the order cancellations with the appropriate department. We were notified that the account had been previously blocked due to an address that was previously used. We have informed the consumer that their account has been cleared and to make sure the billing address information they provide matches the cardholder's name and what the financial institution has on file. Additionally, the consumer has been advised to contact us once they place a new order, and then the freight charge will be reimbursed.
  
  We understand the importance of feedback, and we are committed to continuously improving our services. We believe that the issue has been fully resolved, and we hope to regain the consumer’s trust and continue serving them in the future. If there are any further concerns or additional assistance needed, please do not hesitate to reach out to us.
  
  Sincerely,
  
  *****
  Fan Relations
  Fanatics

  Customer Answer

  Date: 07/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Thank BBB for receiving feedback and addressing the issues.
  Thank Fanatics for finally responding to my account inquiry after 5 months.
  I can now regain access to my account and make purchases normally.

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ********** ****

  
  

  
  

  
  

   

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased NFL Browns Polo from Fanatics. Ordered a Medium Men's Polo. They sent me a super small polo (looks like a kid's size). Even though tags say Medium Men's - this has to be in error. I can't even get my arms in. I tried to speak with someone at Fanatics, and I keep getting directed to voice prompt telling me all sales final? I paid $33.95 for a shirt I will never be able to wear. I am a loyal customer and have ordered from Fanatics prior. I would appreciate a refund or store credit. Thank you.

  Business Response

  Date: 07/25/2025

  Dear BBB of North Florida and ****** ********,
  
  Thank you for bringing this matter to our attention, and we sincerely appreciate the opportunity to address the concerns raised by the consumer regarding an issue with the sizing of the merchandise that was purchased from us.
  
  Upon thorough review of the complaint, we conducted an investigation of the order history and the size chart for the merchandise purchased to better understand the situation and identify areas for improvement.
  
  To rectify this issue, we have taken the following steps: We have processed a refund in full for the purchase and informed the consumer to allow up to 7 business days for the refund to process to the original form of payment. We have also emailed the consumer a one-time-use coupon voucher that is valid for up to 6 months. We attempted to reach out to the consumer by phone call on July 24th and left a voicemail and also sent a follow-up email after the phone call. The consumer responded to the email and confirmed this has been resolved. Additionally, we are implementing measures to prevent similar issues from occurring in the future, including further looking into the sizing for our merchandise.
  
  We understand the importance of feedback, and we are committed to continuously improving our services. We believe that the issue has been fully resolved, and we hope to regain the consumer’s trust and continue serving them in the future. If there are any further concerns or additional assistance needed, please do not hesitate to reach out to us.
  
  Sincerely,
  
  *****
  Fan Relations
  Fanatics
  

  Customer Answer

  Date: 08/04/2025

  Complaint resolved to my satisfaction.  I appreciate the support. Fanatics was cool.  Thx

• Initial Complaint

  Date:07/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was sent to the wrong address. I have reached out to the company several times with no response. I have also reached out to the shipping company and have not heard back.I would like a refund or my profit sent to the correct location.

  Business Response

  Date: 07/24/2025

  Dear BBB of ************* and ******* ******,
  
  Thank you for bringing this matter to our attention, and we sincerely appreciate the opportunity to address the concerns raised by the consumer regarding the order being delivered to the incorrect address.
  
  Upon thorough review of the complaint, we conducted an investigation to better understand the situation and identify areas for improvement. After looking into this issue, we can confirm the address that the package was shipped to was the consumer address within their ****** account.
  
  To rectify this issue, we have taken the following steps: Unfortunately, this item is no longer available, and a refund has been processed for the order. We ask that the consumer allow 2-7 business days for the refund to reflect the original form of payment. In addition, a promotion was provided to the consumer for a future order.
  
  We understand the importance of feedback, and we are committed to continuously improving our services. We believe that the issue has been fully resolved, and we hope to regain the consumers trust and continue serving them in the future. If there are any further concerns or additional assistance needed, please do not hesitate to reach out to us.
  
  Sincerely,
  
  Jordan
  Fan Relations
  Fanatics
  

• Initial Complaint

  Date:07/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So far 2 orders have been lost. 1 order was wrong, I ordered a Toppin finals jersey and was sent a regular jersey. Now the latest order I placed on the morning July 3rd for a Siakam finals jersey and on the 7th they send me an email saying they were sold out. The NBA store/fanatics has been nothing short of a hassle. From now on if I want Pacers merchandise I'll make the 3 hour round trip to Gainbridge fieldhouse

  Business Response

  Date: 07/15/2025

  Hello, ***** ******* and BBB of North Florida,   
  
  We have reviewed the complaint regarding the consumer’s issues with their previous orders. 
  
  Upon receiving the complaint, we reached out to the fan. 
  
  After contacting the consumer, we apologized for the issues with the fan's previous orders and provided a discount code for a future purchase and to personally oversee the production and shipment of that order to ensure that it is received accurately and efficiently. 
  
  All feedback provided is greatly appreciated and forwarded to the appropriate team members for further review. We are always looking for ways to improve our online shopping and customer service experience for fans. We feel that the issue has been fully resolved at this time.
  
  If we can be of any further assistance, please don’t hesitate to reach out.
  
  Sincerely,   
  
  *****   
  Fan Relations   

  Business Response

  Date: 07/15/2025

  Hello, ***** ******* and BBB of North Florida,   
  
  We have reviewed the complaint regarding the consumer’s issues with their previous orders. 
  
  Upon receiving the complaint, we reached out to the fan. 
  
  After contacting the consumer, we apologized for the issues with the fan's previous orders and provided a discount code for a future purchase and to personally oversee the production and shipment of that order to ensure that it is received accurately and efficiently. 
  
  All feedback provided is greatly appreciated and forwarded to the appropriate team members for further review. We are always looking for ways to improve our online shopping and customer service experience for fans. We feel that the issue has been fully resolved at this time.
  
  If we can be of any further assistance, please don’t hesitate to reach out.
  
  Sincerely,   
  
  *****   
  Fan Relations   

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  did not provide refund as promised

  Business Response

  Date: 07/16/2025

  Dear BBB of North Florida and ******** ********,

  Thank you for bringing this matter to our attention, and we sincerely appreciate the opportunity to address the concerns raised by the consumer regarding their refund.

  Upon thorough review of the complaint, we conducted a review of the order notes and generated return labels to better understand the situation and identify areas for improvement.

  To rectify this issue, we have conducted an internal review of the consumer's chat support experience and shared the refund request with the appropriate department. As a result, the consumer was advised of an update regarding a refund issued back to the original form of payment.
  

  We understand the importance of feedback, and we are committed to continuously improving our services. We believe that the issue has been fully resolved, and we hope to regain the consumer’s trust and continue serving them in the future. If there are any further concerns or additional assistance needed, please do not hesitate to reach out to us.
  

  Sincerely,

  *******
  Fan Relations
  Fanatics

  
  

  Customer Answer

  Date: 07/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ******** ********

  
  

  
  

  
  

   

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a shirt, it was cut very strangely in the arm holes so I returned it. Process was fine, except after having paid for the shipping, they said I could either pay ADDITIONAL shipping for the return, or nothing if I accepted a gift card for their store. This is a shameful practice. Either offer free returns or don’t. But make it CLEAR when making a purchase, not buried in the fine print.

  Business Response

  Date: 07/08/2025

  Dear BBB of North Florida and ***** *******
  
  Thank you for bringing this matter to our attention, and we sincerely appreciate the opportunity to address the concerns raised by the consumer regarding the return refund payment method.
  
  Upon thorough review of the complaint, we conducted a review of the return regarding this matter to better understand the situation and identify areas for improvement.
  
  To rectify this issue, the consumer has now been refunded and was asked to please allow the 2-7 day refund timeframe to reflect the original form of payment. 
  
  We understand the importance of feedback, and we are committed to continuously improving our services. We believe that the issue has been fully resolved, and we hope to regain the consumer’s trust and continue serving them in the future. If there are any further concerns or additional assistance needed, please do not hesitate to reach out to us.
  
  Sincerely,
  
  ******
  Fan Relations
  Fanatics

  Customer Answer

  Date: 07/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your efforts to rectify the situation and improve your customer service!

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ***** ******

  
  

  
  

  
  

   

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get FanCash credited for my purchase on May 24, 2025. I have chatted with several representatives who told me numerous reasons they could not credit it, all of which were incorrect according to their own policy stated on their website. In an email, one rep tried to tell me the FanCash program wasn’t in existence until after my purchase. Again, incorrect according to the terms stated on their website. I am shocked at how their employees lie to customers, especially over such a small amount of money.

  Business Response

  Date: 07/14/2025

  Dear BBB of North Florida and ****** *****,
  
  Thank you for bringing this matter to our attention, and we sincerely appreciate the opportunity to address the concerns raised by the consumer regarding FanCash not being received on an order that was placed on the website on May 24th.
  
  Upon thorough review of the complaint, we conducted an investigation of the order's history to better understand the situation and identify areas for improvement.
  
  To rectify this issue, we have taken the following steps: We have attempted to contact the consumer on July 10th and July 14th by phone call to inform them that at the time of the order being placed, FanCash was ineligible to be earned on orders placed on the website and only on orders placed through our app. Due to this occurring, we have provided the consumer with a one-time-use coupon voucher that is valid for up to 6 months from the date provided. We also left voicemails after each phone call and sent follow-up emails to the consumer as well, providing them with this information. Additionally, we are implementing measures to prevent similar issues from occurring in the future, including further looking into our FanCash processes.
  
  We understand the importance of feedback, and we are committed to continuously improving our services. We believe that the issue has been fully resolved, and we hope to regain the consumer’s trust and continue serving them in the future. If there are any further concerns or additional assistance needed, please do not hesitate to reach out to us.
  
  Sincerely,
  
  *****
  Fan Relations
  Fanatics
  

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried four times to order a specific shirt, that should say "Wisconsin Volleyball" on the front. The first order was delivered initially to the wrong address, but when it showed up one month later it said "Basketball" on the front. I subsequently received two additional orders with the same exact mistake. On a fourth try, not only did it have the same mistake, but it was also the wrong size (large instead of small) and the lettering on the back was not what was promised on the website.

  Business Response

  Date: 07/17/2025

  Hello ****** ********* and BBB of North Florida,   
  
  We have reviewed the complaint regarding the issue concerning the continued inventory issue with the consumers orders. 
  
  Upon receiving the complaint, we immediately reached out to the third-party manufacturer to do a full inventory check on that item to ensure we were providing the advertised item correctly. The issue was then resolved by the warehouse. 
  
  After contacting the consumer, we apologized for the continued issues and provided a discount code for a future purchase as an apology. As well as providing the consumer with a no-cost replacement of the correct item after the internal issue was resolved. 
  
  All feedback provided is greatly appreciated and forwarded to the appropriate team members for further review. We are always looking for ways to improve our online shopping and customer service experience for fans. We feel that the issue has been fully resolved at this time.
  
  If we can be of any further assistance, please don’t hesitate to reach out.
  
  Sincerely,   
  
  *****   
  Fan Relations   
  

  Customer Answer

  Date: 07/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ****** *********