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Business Profile

Sporting Goods Retail

Fanatics, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Fanatics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fanatics, Inc. has 170 locations, listed below.

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    Customer Review Ratings

    2.64

    Average of 1,140 Customer Reviews

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    Review Details

    • Jennifer K

      Date: 07/30/2025

      Worst company I've ever dealt with. Got notification that my item was delivered when it was in fact not delivered, but after reading reviews it seems like this happens all the time. I ordered it for a gift for this weekend....Now they're trying to make me wait 72 hours while they investigate. They won't give me a refund so that i can reorder the item from a different company. Told me i need to wait 3 days....Totally unacceptable.

      Fanatics, Inc.

      Date: 08/02/2025

      Hello ********, We're sorry for the inconvenience. We understand how important this delivery was, and we apologize it didnt arrive as expected. Its not uncommon for carriers to scan packages as delivered prematurely, which is why we have a 3-day policy in place. Ive reached out via email to help resolve this directly. Thank you for your patience. We look forward to assisting you further.

    • Jerry C

      Date: 07/29/2025

      They offered SHIP24 code (20% of ***** Free Shipping) to me via email. On their web page the same code and offer was in the top banner prominently displayed. When I tried to apply it, it would not apply the full discount (it gave free shipping but no 20% off ****). The live customer service person repeatedly told me I can't apply two codes. I finally got him to look at the web page and see for himself that it was one code. He then suggested I place the order and he would apply both discounts after the fact. Once I did this (placed the order at full price) he stated he could only apply the free shipping. Quite literally the bait and switch. I cancelled the order and they apologized for me being frustrated!

      Fanatics, Inc.

      Date: 08/04/2025

      Hi *****, 

      We are very sorry that you experienced some issued applying the promo code SHIP24 to your order. We also apologize that you were told the additional discount would be applied and that it was not honored. I reached out to you via email to help resolve this issue. We look forward to hearing from you.

    • Kelly O

      Date: 07/26/2025

      Terrible shipping speed. Can't get ahold of a real person. Then when you do you can't cancel due to such a delay. I haven't received my item yet. Ordered July 9th was suppose to ship 5 days ago. Never never waste your time ordering here.

      Fanatics, Inc.

      Date: 07/29/2025

      Hi *****. We apologize for this experience, and we appreciate your feedback. We have reviewed your order and reached out to you directly to offer assistance via email. We hope to hear from you soon.

    • Jonathan M

      Date: 07/22/2025

      Placed an order. Decided to cancel an item less than 30 minutes later and they refused to help. I have had multiple issues we almost every order. I will make sure to delete my account this time. STAY AWAY from fanatics.

      Fanatics, Inc.

      Date: 07/25/2025

      Hello ********, Were truly sorry to hear about your experience and apologize that we were unable to cancel your order within the requested timeframe. Once an order progresses too far in processing, we sometimes cannot cancel it. We completely understand how frustrating this can be, especially if youve had multiple issues with your orders. Please know that weve reached out to you directly to better assist and work toward making things right. We appreciate your feedback and hope to have the chance to restore your confidence in Fanatics. Sincerely, *****

    • Justin F

      Date: 07/22/2025

      No available customer service. ************************* service is very unreliable. Quoted services were missed and not recognized. Management is unavailable at all times.

      Fanatics, Inc.

      Date: 07/23/2025

      Hello ******,


      Thank you for bringing this matter to our attention, and I am grateful for the opportunity to further discuss your experience in more detail. I look forward to your response at your earliest convenience.

    • B. W.

      Date: 07/07/2025

      Stay far away from anything that has to do with fanatics, theyre thieves. I ****** on their platform for months .. hrs at a time I could lose it all the **** remains active soon as I make a little comeback and win a decent amount acct suspended then closed permanently.. NO CUSTOMER SERVICE & the email is BS. I want what is owed to me!! The same way yall take the money yall should return with the same energy. This is ridiculous now!! I will be contacting the New Jersey Division of gaming enforcement & the BBB!! If I dont get a real response I will be taking legal action. The way this company is doing people a settlement is definitely in the works .

      Fanatics, Inc.

      Date: 07/08/2025

      Hello, *******. We are sorry to hear that your experience was not up to standards. We have emailed you directly to assist you further with this matter. We look forward to hearing from you soon.

      B. W.

      Date: 07/11/2025

      I havent received any email or refund.

    • Michael B

      Date: 07/03/2025

      ******* customer service. Ordered a hat on June 22, they claim it was delivered on June 28. The problem was it could not have been delivered because their ordering system cut off the street address - not the first time Ive had this happen (once with ****** checkout and now with Apple Pay). I spoke with a customer service manager on June 28 and spent a half hour explaining the situation. She claimed she couldnt do anything for 72 hours but would ship a replacement on July 2 and send confirmation. On July 3 I had heard nothing so I again contacted their customer service department who claimed it was delivered. I again explained how it could NOT have been delivered because their system cut off the street address. They said they would have to wait another 72 hours. Beyond ridiculous for a problem THEIR system created. Theyve lost my business.

      Fanatics, Inc.

      Date: 07/08/2025

      Hello, *******. We are sorry this happened and appreciate your feedback. Upon review, we see that you were assisted with resolving this matter. Thank you for allowing us to assist, and we hope to work with you in the future.

    • Vicky G

      Date: 07/03/2025

      They use a terrible shipping service (Lasership) that frequently loses packages and just tell you to contact the seller. Then on Fanatics its difficult to get in contact with a human. The ** bot just takes you in circles. If I cant reach a person in the next few days Im filing a claim with my bank. Be weary of using a website that you cant leave reviews on

      Fanatics, Inc.

      Date: 07/07/2025

      Hello Vicky, Thank you for taking the time to submit your review. I am very sorry for any inconvenience caused, as this is nto the experience I want to see for our customers. I am happy to see that you were able to connect with customer service and a full refund was issued on July 5, 2025. I do hope you choose to give us another opportunity to serve you for all your future sporting needs. Sincerely, Stacy

    • Jodi C

      Date: 07/01/2025

      I have placed two orders and Ive received a partial package and the rest just keeps saying out for delivery. Ive called and they just keep telling me its out for delivery. Its past the delivery time. I cant get anybody who understands English. I finally got a supervisor she put me on hold and then disconnected. Im at my end. Im ready to call my credit card and just reverse the charges and they can figure out where their products at. It is the worst customer service Ive ever experienced in my life at this site. Im so livid I cannot see straight.

      Fanatics, Inc.

      Date: 07/07/2025

      Hi ****, 


      We are sorry to hear about your experience with your recent orders. Upon review, we are happy to know that your lost packages were refunded. We ask that you allow 2-7 business days for the refund to reflect the original form of payment. If you have any further questions or concerns, please email us directly at [email protected]. Sincerely, ******

    • Erica D

      Date: 06/29/2025

      They sent me a $90 crewneck that had uneven sleeves (around 1 inch difference in length). The product was sold out so they couldnt provide me with a new one and refused to provide a discount more than 25% despite it not being what I ordered

      Fanatics, Inc.

      Date: 07/01/2025

      Hello, Erica. We are genuinely sorry that we have let you down and have emailed you directly to assist you further with this matter. We look forward to hearing from you soon.


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