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Find a Location

Surveillance-Video.com has 1 locations, listed below.

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    Business ProfileforSurveillance-Video.com

    Surveillance Equipment
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/20/2023

    Years in Business: 50

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Surveillance-Video.com is an online retailer of electronic surveillance equipment.

    Business Details

    Location of This Business
    387 Canal Street, New York, NY 10013
    BBB File Opened:
    10/6/2008
    Years in Business:
    50
    Business Started:
    6/17/1974
    Business Incorporated:
    6/17/1974
    Accredited Since:
    12/20/2023
    Type of Entity:
    Corporation
    Related Businesses
    Business Management
    • Mr. Howard Geschwind, Director of Sales
    Contact Information

    Principal

    • Mr. Howard Geschwind, Director of Sales

    Customer Contact

    • Mr. Howard Geschwind, Director of Sales

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shelly T

    1 star

    12/12/2022

    Sold my boss a camera on December 5th, said it would arrive two weeks later on the 19th, 4 days later (AFTER paying) said they actually don't have that camera anymore and we'd have to pay $50 more for a different camera and wait longer for it to arrive, also denied having claimed it would arrive on the 19th in the first place. The only other option they gave was for us to pay for the entire new order in full and THEN get refunded for the original order, so no offer of just refunding the original order so we can find the same product elsewhere, BOTH options required us to pay more for a different camera than was originally paid for, which is pretty disgusting.We then tried logging in to the website to try just canceling the order and requesting a refund instead of upgrading to a more expensive camera, but now either our account is disabled or the website is too buggy to log in and do so. We've now asked a sales representative for a refund (we were easily able to find the camera from another vendor), but are skeptical from the other customer comments and business's replies and generally shady business practices that a refund will be granted. TLDR: This appears to be a bad company staffed by bad people, would recommend avoiding them at all costs.

    Surveillance-Video.com Response

    05/18/2023

    it is Frequent that Manufacturers discontinue products , and we try to convey all this information as its being provided to us from the factories. thank you

    Surveillance-Video.com Response

    08/15/2023

    we do carry hundreds of different manufcaturers ..if one of them cancels an item and no longer has it available, we do have to let you know that and advise you the best options that the factory is advising us to advise you in how you should proceed. sorry that did not work out for you.

    Local BBB

    BBB Serving Metropolitan New York

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