BBB Business Review

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This business is not BBB accredited.

FactoryOutletStore LLC

Additional Locations

1407 Broadway Rm 700, New York, NY 10018 View Additional Email Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for FactoryOutletStore LLC include:

  • 284 complaint(s) filed against business
  • Failure to respond to 39 complaint(s) filed against business
  • 5 complaint(s) filed against business that were not resolved

Factors that raised the rating for FactoryOutletStore LLC include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

284 complaints closed with BBB in last 3 years | 119 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 63
Billing/Collection Issues 25
Delivery Issues 43
Guarantee/Warranty Issues 9
Problems with Product/Service 144
Total Closed Complaints 284

Customer Reviews Summary Read customer reviews

14 Customer Reviews on FactoryOutletStore LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 12
Total Customer Reviews 14

Additional Information

BBB file opened: August 13, 2009 Business started: 06/25/2012 Business incorporated 03/11/2005 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Guy Cohen, Vice President/Secretary Mr. Dan Elmoznino, Secretary
Contact Information
Principal: Uri Cohen, President/Treasurer
Business Category


Alternate Business Names
Additional Information

This business shares the same principals, address and most employees with the following businesses: Gogotech Inc.;; Onlinephonestore, Inc.;;; Refurboutlet;, Inc.;, Inc.; 101Phones, Inc.; and 101Shavers.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.