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The Nielsen Company is a global information and media company which monitors consumer habits in the retail and media markets through its 100 worldwide locations. This firm's services include marketing and consumer information, household consumer panels, online intelligence, retail and other media and mobile measurements. In addition, Nielsen publishes trade magazines such as ADWEEK, Billboard, and The Hollywood Reporter through its Nielsen Business Media division.
A BBB Accredited Business since
BBB has determined that Nielsen meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Nielsen include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 281 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||246|
|Total Closed Complaints||281|
Additional Complaint Information
Please refer consumer inquiries to: Better Business Bureau of Metropolitan Washington 1012 14th Street N.W., 14th Floor Washington, DC 20005 202-393-8000
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||9|
Type of Entity
Business ManagementMr. David S. Calhoun, Chairman & Chief Executive Officer Mr. Mitchell Habib, Executive Vice President, Global Business Services
MARKET RESEARCH & ANALYSIS MEDIA CONSULTANT PUBLISHERS-PERIODICAL
Alternate Business NamesArbitron Inc. Arbitron Ratings Buzzmetrics, Inc. Harris Corp. Harris Interactive National Consumer Panel NetRatings, LLC Nielsen Business Media, Inc. Nielsen Government and Public Sector, LLC Nielsen Homescan Nielsen IAG, Inc. Nielsen Mobile, LLC Nielsen National Research Group, Inc. Nielsen Online Photo District News (PDN)) Scarborough Scarborough Research Showeast, LLC The Cambridge Group, Inc. The Nielsen Company, B.V.
Nielsen has been made aware of unauthorized third parties attempting to use Nielsen's name fraudulently. If you should happen to be contacted, be it by phone, email, letter, or other means, offered a check from “Nielsen” and advised to cash it in order to use some of the proceeds to test a service (for example: testing a Western Union wire transfer), please disregard and report it to your local authorities immediately. You may also be advised that you may retain the balance from the cashed check as payment, however, the check later bounces.
What should you do if contacted? Concerned individuals should report any information regarding these activities to local law enforcement agencies, as well as the Federal Trade Commission (FTC) "econsumer.gov" reporting system (https://econsumer.ftccomplaintassistant.gov/).
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview