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Find a Location

MetLife, Inc. has 391 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.

    Business ProfileforMetLife, Inc.

    Insurance Companies
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 278 Customer Reviews

    Customer Complaints

    843 complaints closed in last 3 years

    327 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East

    Business Details

    This is a multi-location business.

    Find a Location

    MetLife, Inc. has 391 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      200 Park Avenue, New York, NY 10166
      BBB File Opened:
      8/11/1993
      Years in Business:
      156
      Business Started:
      3/24/1868
      Licensing Information:
      • On March 31, 2014, the New York State Department of Financial Services (DFS) announced that MetLife will pay $60 million for Insurance Law and other violations at its subsidiaries ALICO and DelAm, which it acquired from AIG in 2010. Investigations by DFS and the Manhattan District Attorney’s Office uncovered that those subsidiaries solicited insurance business in New York without a license and made intentional misrepresentations and omissions to DFS about those activities. Of the $60 million, a $50 million fine will be paid to DFS and $10 million will be paid to the Manhattan District Attorney’s Office. MetLife has also agreed to fully cooperate with DFS’s investigation concerning Insurance Law violations by AIG, ALICO, and DelAm, and other AIG subsidiaries and affiliates related to conduct prior to MetLife’s acquisition. That investigation remains ongoing and is not resolved. DFS is further requiring that MetLife take immediate steps to come into compliance with New York Insurance Law. The agreement requires licensing by DFS of the insurers and agents operating out of New York. ALICO and DelAm will be prohibited from, among other activities, underwriting, binding, or negotiating the terms or conditions of an insurance policy or contract – or advertising – in New York on behalf of alien or foreign insurers while they work to come into compliance with New York Insurance Law.
      Type of Entity:
      Corporation
      Alternate Business Name
      • MetLife Home Loans
      • General American Life Insurance Company
      • Metropolitan Life Insurance Company
      • New England Life Insurance Company
      • Metropolitan Tower Life Insurance Company
      • MetLife Insurance Company USA
      • Delaware American Life Insurance Company
      • MetLife Bank
      Business Management
      • Mr. Steven J. Goulart, Executive Vice President and Chief Investment Officer, MetLife, Inc., and President, MetLife Investment Management
      • Mr. Martin Lippert, Chief Operating Officer & Head of MetLife Holdings
      • Mr. Michel A. Khalaf, CEO
      • Mr. Tim Ring, Corporate Secretary
      Contact Information

      Principal

      • Mr. Michel A. Khalaf, CEO
      Additional Contact Information

      Fax Numbers

      • (212) 578-3320
        Primary Fax
      • (212) 685-8042
        Other Fax

      Phone Numbers

      Customer Complaints

      843 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      278 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mike J

      1 star

      09/16/2024

      Metlife is terrible. They gave me a pretreatment estimate saying my planned benefit was $12k for a huge dental procedure I had to do. Then they only paid $2k. when I called they said, "it was an estimate" and wouldn't take any responsibility. How can you be off 90% on an estimate and then blame it on everybody else? What is the point of a pretreatment estimate if you can't trust it? When I called to ask what happened they said they'd resubmit and get back to me. Nothing for weeks. Then I called they had no record of a resubmittal and the guy pretended he couldn't hear me and put me on his hold for 30 minutes before he'd actually transfer me to a manager. That lady said they were going to bill me MORE as they overpaid my claim. These people are theives.

      MetLife, Inc. Response

      09/22/2024

      We have reviewed this information and have contacted the complainant directly under separate cover in response to the stated matter due to privacy concerns.We appreciate your assistance in bringing this matter to our attention.

      Local BBB

      BBB Serving Metropolitan New York

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