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BBB Accreditation

A BBB Accredited Business since

BBB has determined that MPower Energy LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for MPower Energy LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 65 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

65 complaints closed with BBB in last 3 years | 35 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 33
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 27
Total Closed Complaints 65

Additional Complaint Information

BBB files indicate a pattern of complaints concerning the company's sales practices. Consumers are telling BBB about the excessive number of calls received from MPower Energy LLC sales representatives when trying to sign them up for services. Some consumers claim the calls and solicitations continue despite requests to the company be put on their do-not-contact list. Other consumers claim issues with promised savings for switching to MPower. Several consumers say they were assured by MPower sales representatives that signing up with the company would save them money on their utility bills. However, many of these consumers report that the promised savings do not materialize from using MPower’s services. In fact, these consumers claim their bills have increased from what they paid with their previous utility provider, sometimes significantly.

BBB has contacted the company about the aforementioned issues. The company has responded and reported that they are working on implementing additional measures to increase disclosure and understanding about rate policies and savings potential, as well as improve customer satisfaction. 

Customer Reviews Summary Read customer reviews

2 Customer Reviews on MPower Energy LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: December 23, 2011 Business started: 01/01/2010 in NY Business incorporated 01/09/2009 in NY
Type of Entity

Corporation

Business Category

ENERGY CONSERVATION PRODUCTS & SERVICES

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.