BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that MPower Energy LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for MPower Energy LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 75 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||24|
|Total Closed Complaints||75|
Additional Complaint Information
BBB files indicate a pattern of complaints concerning the company's sales practices. Consumers are telling BBB about the excessive number of calls received from MPower Energy LLC sales representatives when trying to sign them up for services. Some consumers claim the calls and solicitations continue despite requests to the company be put on their do-not-contact list. Other consumers claim issues with promised savings for switching to MPower. Several consumers say they were assured by MPower sales representatives that signing up with the company would save them money on their utility bills. However, many of these consumers report that the promised savings do not materialize from using MPower’s services. In fact, these consumers claim their bills have increased from what they paid with their previous utility provider, sometimes significantly.
BBB has contacted the company about the aforementioned issues. The company has responded and reported that they are working on implementing additional measures to increase disclosure and understanding about rate policies and savings potential, as well as improve customer satisfaction.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Type of Entity
ENERGY CONSERVATION PRODUCTS & SERVICES
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview