Business ProfileforSeamless

I ordered food through Seamless today (4/10/24) and it was not received. I reported it through their online chat option and they refused to refund my order, even though they have not provided any evidence that my food was delivered - either a picture of my food having been delivered or even a message from the delivery person. They conceded in a second chat that no picture was ever taken. They claimed "You may have received an unusual number of refunds or concessions on this or previous accounts. Because of this, Im unable to process a refund, but I can provide you with $5 in Free Grub to use within the next 30 days." I have purchased food delivery through Seamless 80+ times in the last year alone. Only one prior order was cancelled, and that was a cancellation by Seamless for unexplained reasons. I have not claimed in all of those other deliveries any issues. I have no idea what they are talking about regarding "an unusual number of refunds or concessions." They are making false allegations in order to justify not providing the service I paid for and not having to refund the money they have stolen from me. They refuse to clarify when and how many refunds or concessions have been made because they know there has been nothing unusual about my account or my prior deliveries. I refuse to use the $5 concession because they owe me $74.02 in a refund. The next steps are to file FTC complaints and request my credit card company issue a charge back.