Business ProfileforAmerican Express Company

Where to even start. After losing my bag in ***** I have to deal with your trusted partner ********** for an entire day in *****************. Rude associates that always point you to another rude useless associate or phone number. It took me an entire day at the airport to find my own bag! On my way back from ***** to ******* my destination MSY closes due to hurricane ********. I login to your chat and ask if you cover hotels after explaining the situation and your chat associate initially tells me they will cover a hotel reservation only to say their shift is over. This takes 1.5 hours and all he accomplished was passing me off to another associate who now says they cant do this for me. During this process they are rude uninformed and unresponsive. Wasting so much of my time thats its not even worth it to get a room and no im sleeping next to my terminal because my flight is in 8 hours. I decided to bring this up to a manager. Definitely another massive mistake. To expect anything less than terrible service from ***** is a mistake. ****** and her team of 6 that were doing nothing in international baggage in *** between customs and security. They are rude, passive aggressive, direct aggressive, or completely dismissive. Im 40 and the eye rolls and patronizing looks upset me so much I had to calm down for an hour before approaching another manager who directed me to your help line. After waiting for 1.5 hours for a call back the guy on the phone was nice but could only offer me miles or a window seat. Are you serious Delta?! I just recieved my American Express Gold miles card and was excited to try ***** because youre billed as a premium service. What a massive ********** short, Dont get a Gold Delta Amex Sky Miles Card. Dont fly Delta or **********. Definitely avoid the *********** as much as possible! Dont expect ***** or its partners to be there when theyre when you need them.