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Find a Location

Quality Mazda has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforQuality Mazda

    Used Car Dealers

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    New or Used Automobile and Truck Sales, Service, and Parts

    Business Details

    Location of This Business
    8101 Lomas Blvd NE, Albuquerque, NM 87110-7912
    Years in Business:
    37
    Business Started:
    10/1/1986
    Business Started Locally:
    10/1/1986
    Business Incorporated:
    9/18/1985
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 2953 for this business, issued by New Mexico Taxation & Revenue-Motor Vehicle Div. The expiration date of this license is 3/31/2025.

    These agencies may include:

    New Mexico Taxation & Revenue-Motor Vehicle Div

    PO Box 1028

    Santa Fe NM 87504-1028

    http://www.state.nm.us/tax/mvd/mvd_home.htm

    Type of Entity:
    Corporation
    Alternate Business Name
    • Quality Automotive Sales & Service
    Business Management
    • Ms. Annette DiLorenzo, Director of Operations
    • Mr. Dan Domme, Service Manager
    Contact Information

    Principal

    • Mr. Dan Domme, Service Manager

    Customer Contact

    • Mr. Dan Domme, Service Manager
    Additional Contact Information

    Fax Numbers

    • (505) 256-3588
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/01/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On 3/15 I Purchased a 2018 Cadillac Escalade from them for around $50,000 Contract *** *****************. The vehicle had a slight vibration when driving on the interstate. Service records noted front passenger tire was replaced. I took the vehicle to a tire shop 2 weeks later and replaced the other three. We could not get that front tire to balance. It had a bent rim. 4/3 I messaged my sales rep. Quality did replace the rim on 4/26 the vibration did not go away. 5/23 I took the vehicle back with that concern and several others, I had a grinding noise from the front end. They did find a bad wheel bearing on the passenger wheel and replaced both sides. I brought the vehicle back on 6/2 the wheel has a side-to-side movement. The front bumper is coming to off. Tech told me it was normal. I did ask why the driver's side does not have the same movement. I was told there was nothing wrong with the car. 6/6 I returned with the car tech drove the car states there is nothing wrong. would not address my concern with the loose wheel. On 6/16 I return again with a service suspension light on. Codes point to the passenger side. Was advised it was a damaged harness. The initial report from quality did show there were non-industry standard repairs done on this vehicle's right door, fender, quarter panel, and bumper. I feel like the damages sustained on this vehicle may be a contributing factor in the issues that are happening. There was not accident reported on the car fax when I purchased it. If the issues are a result of accident damage and will not be repaired. I would like for the dealership to buy the car back.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dusty N

    3 stars

    07/15/2023

    We purchased a brand new CX-50 a few months ago and we love it. But, when we came in for our first oil change, the service department told us that we didn't have a basic maintenance package on our vehicle and wanted $95 for the oil change. Our sales guy, *****************, repeatedly told my wife and I that we wouldn't have to worry about oil changes for 2 years or X amount of miles on a new vehicle purchase. I tried reaching out to him over the last week and he has not responded to me. Pretty disappointing situation. I will be contacting Mazda directly about the issue and let them know what happened.

    Local BBB

    BBB Serving New Mexico and Southwest Colorado

    BBB Reports On

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